--- title: Spruce Health Reviews meta_title: 'Spruce Health Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 346 reviews by the users' company size, role or industry to find out how Spruce Health works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 346 scale: '5' date_modified: '2026-08-14' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Spruce Health Reviews **Vendor:** Spruce **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 346 ## About Spruce Health Spruce Health is the leading platform for HIPAA-compliant healthcare communication. With Spruce, every patient call, text, voicemail, and fax lives in one place, and with powerful AI tools, intelligent automation and team collaboration, your practice stays responsive and communicates seamlessly as you grow. Spruce is trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. One place. Every patient conversation. Built for compliant care. Learn more at sprucehealth.com. ## Spruce Health Pros & Cons **What users like:** - Users appreciate the **ease of use** of Spruce Health, enhancing communication for both providers and clients. (16 reviews) - Users value the **efficiency** of Spruce Health for seamless client communication and secure information handling. (13 reviews) - Users appreciate the **ease of communication** with clients through Spruce Health, enjoying its user-friendly and secure features. (11 reviews) - Users value the **responsive and helpful customer support** of Spruce Health, ensuring quick resolutions and seamless communication. (11 reviews) - Users commend the **efficient patient communication** features of Spruce Health, enhancing connectivity and security in their practice. (11 reviews) - Users appreciate the **convenient and efficient features** of Spruce Health for seamless client communication and workflow management. (9 reviews) - Users highlight the **exceptional customer support** of Spruce Health, appreciating quick responses and seamless assistance for their needs. (9 reviews) - Users value the **reliable text messaging** feature of Spruce Health, enhancing client communication and convenience greatly. (9 reviews) - Setup Ease (8 reviews) - Affordable (7 reviews) **What users dislike:** - Users find the **limited features** of Spruce Health restrictive, especially regarding client account requirements for HIPAA compliance. (8 reviews) - Users find it frustrating that some features, like auto replies, require a higher tier, limiting overall **functionality**. (7 reviews) - Users find Spruce Health to be **expensive** , especially regarding user fees and additional customization options. (5 reviews) - Users face **messaging issues** due to clients needing accounts for HIPAA compliance, complicating communication and archiving. (5 reviews) - Users express a desire for improved **integration capabilities** , particularly with custom forms and seamless workflow enhancements. (5 reviews) - Users find the **call issues** inconvenient, especially with the confusing dialing and quick response requirements. (4 reviews) - Users feel frustrated by **limited access** to features, as many require higher-tier subscriptions for basic functionalities. (4 reviews) - Limited Communication Features (4 reviews) - Poor Customer Support (4 reviews) - Texting Issues (4 reviews) ## Spruce Health Reviews ### 1. Spruce--Customer Service is lacking **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Spruce Health?** I love that there are so many options and the medical compliancy is not matched. **What do you dislike about Spruce Health?** The user experience for the practitioner and the client is lacking. If you are a small business that is trying to learn so much including how to run taxes, an office, staff, etc, then Spruce is a headache. Unless you plan on using the most basic features and not learn much else, don't count on support to be excited to help you explore the rest of the capabilites that are available on the lower plan. Instead, I was shuffled to about 10 different videos and articles,and told to attend their "Onboarding Session," which I was beyond. I was told I could spend time asking questions, which I did, but it wasn't enough to work out the kinks. They said I could attend another onboarding session to ask more questions after they lectured about the basics. Asked numerous times for additional one-on-one help, but was denied. In a nutshell, there isn't a choice for practices who are not big but not small in their customer service world. **What problems is Spruce Health solving and how is that benefiting you?** HIPAA compliant messaging. Ease, you can hop on your phone and it is done. Whereas going to a portal and logging in is not as user friendly. I can share documents easy. However, setting it up to use for my practice is messy, hard to understand. ### 2. Looking for assistance from a person but can only get emails directing me back to their page. **Rating:** 1.5/5.0 stars **Reviewed by:** Cat H. | PMHNP, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Spruce Health?** Offer a phone number ... that is HIPAA compliant **What do you dislike about Spruce Health?** Phone number doesnt seem to work and that is not helpful. Really would like to speak woth someone but they don't offer that. No customer sercive. **What problems is Spruce Health solving and how is that benefiting you?** I needed it to sign up for another program. It is not beneficial as no one willl talk to you ### 3. Lots of static and fax machine glitches not allowing outbound **Rating:** 2.0/5.0 stars **Reviewed by:** Matthew L. | Psychiatric Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about Spruce Health?** That one of my childhood friends could make a soft recording instead of the robotic high speed pre configured answering scripts. **What do you dislike about Spruce Health?** Outbound faxing and manually putting in pt names... pretty steep price too! **What problems is Spruce Health solving and how is that benefiting you?** HIPAA compliance ### 4. Not what I thought it would be **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Spruce Health?** I really couldn't find any upsides. It didn't make life easier for me. **What do you dislike about Spruce Health?** Way too complicated to set up. I wasn't ever able to get any clients set up. I wasted months and kept getting billed while trying to get answers because they port your business phone number into their system and then when you try to cancel they tell you that you will lose access to your phone numbers. I should have cancelled sooner, but I was too busy to track this and kept getting billed because I was afraid to cancel and lose my phone number. I asked for a refund but only got less than $15 out of hundreds that they billed my account. **What problems is Spruce Health solving and how is that benefiting you?** All I wanted was a system for messaging my clients. It didn't work for that because I couldn't get my clients enrolled. Some needed to use email, but Spruce had no way for them to join using their email. ## Spruce Health Discussions - [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) - 1 comment, 1 upvote - [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) - 1 comment, 1 upvote - [When are you all going to work on users being able to block unwanted / unsolicited emails?](https://www.g2.com/discussions/when-are-you-all-going-to-work-on-users-being-able-to-block-unwanted-unsolicited-emails) - 1 comment, 1 upvote - [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) - 1 comment - [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) - 1 comment - [View Spruce Health pricing details and edition comparison](https://www.g2.com/products/spruce-health/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A01%3A52+-0500&secure%5Bsession_id%5D=cd107342-28e9-4faa-9b3a-ddd0c21291a7&secure%5Btoken%5D=eae069678c2c65086c5408f64f8020a50cab5252036cf6f0f1acb109ac3b0e57&format=llm_user) ## Spruce Health Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [ChronicCareIQ](https://www.g2.com/products/chroniccareiq/reviews) - [Dock Health](https://www.g2.com/products/dock-health/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Elation Health](https://www.g2.com/products/elation-health/reviews) - [Hint Health](https://www.g2.com/products/hint-health/reviews) - [Keragon](https://www.g2.com/products/keragon/reviews) - [Morf Health](https://www.g2.com/products/morf-health/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## Spruce Health Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration - Third-Party Integrations **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Operations** - Workflow Management - Interoperability - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation - Multi-Provider Practice **Marketing** - Client Communications - Loyalty Management - CRM **Compliance** - HIPAA Compliance - State Regulation Compliance **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - AI Copilot - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Live Chat - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - E-Prescribing - Two-Way Audio & Video - Document Management **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Spruce Health Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (201 reviews)