--- title: Spruce Health Reviews meta_title: 'Spruce Health Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 346 reviews by the users' company size, role or industry to find out how Spruce Health works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 346 scale: '5' date_modified: '2026-08-14' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Spruce Health Reviews **Vendor:** Spruce **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 346 ## About Spruce Health Spruce Health is the leading platform for HIPAA-compliant healthcare communication. With Spruce, every patient call, text, voicemail, and fax lives in one place, and with powerful AI tools, intelligent automation and team collaboration, your practice stays responsive and communicates seamlessly as you grow. Spruce is trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. One place. Every patient conversation. Built for compliant care. Learn more at sprucehealth.com. ## Spruce Health Pros & Cons **What users like:** - Users appreciate the **ease of use** of Spruce Health, enhancing communication for both providers and clients. (16 reviews) - Users value the **efficiency** of Spruce Health for seamless client communication and secure information handling. (13 reviews) - Users appreciate the **ease of communication** with clients through Spruce Health, enjoying its user-friendly and secure features. (11 reviews) - Users value the **responsive and helpful customer support** of Spruce Health, ensuring quick resolutions and seamless communication. (11 reviews) - Users commend the **efficient patient communication** features of Spruce Health, enhancing connectivity and security in their practice. (11 reviews) - Users appreciate the **convenient and efficient features** of Spruce Health for seamless client communication and workflow management. (9 reviews) - Users highlight the **exceptional customer support** of Spruce Health, appreciating quick responses and seamless assistance for their needs. (9 reviews) - Users value the **reliable text messaging** feature of Spruce Health, enhancing client communication and convenience greatly. (9 reviews) - Setup Ease (8 reviews) - Affordable (7 reviews) **What users dislike:** - Users find the **limited features** of Spruce Health restrictive, especially regarding client account requirements for HIPAA compliance. (8 reviews) - Users find it frustrating that some features, like auto replies, require a higher tier, limiting overall **functionality**. (7 reviews) - Users find Spruce Health to be **expensive** , especially regarding user fees and additional customization options. (5 reviews) - Users face **messaging issues** due to clients needing accounts for HIPAA compliance, complicating communication and archiving. (5 reviews) - Users express a desire for improved **integration capabilities** , particularly with custom forms and seamless workflow enhancements. (5 reviews) - Users find the **call issues** inconvenient, especially with the confusing dialing and quick response requirements. (4 reviews) - Users feel frustrated by **limited access** to features, as many require higher-tier subscriptions for basic functionalities. (4 reviews) - Limited Communication Features (4 reviews) - Poor Customer Support (4 reviews) - Texting Issues (4 reviews) ## Spruce Health Reviews ### 1. Great Messaging and Telehealth, but Reliability and Upgrade Costs Hold It Back **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2026 **What do you like best about Spruce Health?** Ability to both have messaging and telehealth visits. Ability to collect payments using linked Stripe account. Generally high quality communications as long as both parties have adequate bandwidth. Easy to set up. Easy to have away messages. I essentially use this app daily. **What do you dislike about Spruce Health?** Reliability and difficulty some patients have receiving calls (patients have told me, for example that they hear no ring and saw no pop-up, despite obviously being signed in.) Customer service is not always helpful. Lack of ability to have three way calls (making it hard, for example, to involve language interpretation and to have a patient's family member connect if they are not in the same location.) Some features which would be helpful, such as screening non-urgent messages to not alert me in the middle of the night (such as payments and requests for refills and appointment confirmations) require an expensive upgrade, that all participants must accept, making cost go from affordable to not affordable. Some patients have older phones with little storage space making it hard for them to download the application and therefor would be easier for them to use a service such as Doxy. **What problems is Spruce Health solving and how is that benefiting you?** Spruce hasn't really solved any business problems. I originally started using Doxy, with free service, but found the quality lacking. Also, the ability to collect funds is very useful, but Doxy, even the paid version, doesn't allow for messaging which Spruce does. ### 2. If I could fix 2 things, it would be a 10 **Rating:** 4.0/5.0 stars **Reviewed by:** Riyon H. | LMHC/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Spruce Health?** I like that Spruce Health offers fax, messaging, client secure messaging, video and phone options. It's fairly easy to use. Most customer support is done via the app or in the website portal. It was easy to set up although I am in private practice by myself. While it's not a "one stop shop," it does the job and it's affordable. To my knowledge it does not have third party API integration with EHR's like Simple Practice. I use it daily. I know you can pay people to set up the phone trees and other items for large organizaitons. **What do you dislike about Spruce Health?** The biggest downside here is that clients MUST make an account for messages to be HIPAA compliant. I get clients who text the number but won't make an account. I then can't respond back because it's not HIPAA compliant. Also, when they do make an account, any messages they sent prior do not show up for easy archiving. I can send an invite but many do not make an account limiting it's functionality. Paubox has introduced a feature where they can text the number w/o making an account. Paubox does automatic end to end encryption in their app. I have not used it frequently as I use chart chat if they won't make an account. My second wish is that they added e-mail for a "one stop shop." Integrating with an EHR would be great but I know third party API has it's own challenges. **What problems is Spruce Health solving and how is that benefiting you?** It offers phone calls, video, messaging and fax via app or the website. It's compatible with my iPhone, Android Tablet and Windows based computer. ### 3. Strong Compliance Functionality, Limited Human Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Spruce Health?** The functionality is there, you can probably do whatever you need to do while being compliant **What do you dislike about Spruce Health?** There's no support phone line so you can't just call a human with questions. They really want you to sift through their online documentation **What problems is Spruce Health solving and how is that benefiting you?** HIPAA-compliant communications and reliably deliverable SMS messaging. ### 4. Spruce **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas H. | Nutrition Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Spruce Health?** I like that Spuce is HIPAA compliant and helps protect my clients confidentiatily. **What do you dislike about Spruce Health?** The communictaor price is kind of expensive and I have calendy and there is no intergreation option. I have reaced out to calendy to request intergration and I have mentioned to spruce too. **What problems is Spruce Health solving and how is that benefiting you?** It's helping me to communicate with my clients and protect their privacy. It's helping to protect my license too. ### 5. good program. but slow connections **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa R. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** HIPPA compliant communication, primarily text. Having my own phone and e-fax numbers. Having stable records of text conversations without bogging down my phone's memory. Accessible via App, Phone, or Internet. **What do you dislike about Spruce Health?** The connection can be slow, so I have to wait for conversations to be updated. Program needs to add group capabilities. Update 5-14-24: I've stopped using the video conferencing platform because it is such a bandwidth hog that my clients are unable to obtain enough bandwidth for it to function. And there is still no group capability, which I NEED. I've switched to ZOOM for video conferencing to get this feature, and for more stable connections. **Recommendations to others considering Spruce Health:** Good product for a good price. If you need HIPPA compliant texting, this meets the need and is relatively easy to use. The refresh rate on some screens on my phone is a little slow, but the web version is generally timely. **What problems is Spruce Health solving and how is that benefiting you?** Spruce solves the problem of HIPPA compliant texting for clients who prefer this method of communication. I particularly like having records of my calls/video chats in the same stream as the text, so they appear in context. ### 6. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany M. | Owner, Speech Language Pathologist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Spruce Health?** Seamlessly allows my team to help manage my practice **What do you dislike about Spruce Health?** Creating filters to organize the emails, phone calls, text, and fax is not ideal. Finding people or conversations using keywords is not efficient and will not pull them up per most recent. I wish I could see a list of pages my staff still has to do. I wish I could triage certain pages with more level of importance. **What problems is Spruce Health solving and how is that benefiting you?** HIPPA compliant messaging, fax service, and email all in one when my EMR did not have these services intergraded. ### 7. Reliable connection **Rating:** 4.0/5.0 stars **Reviewed by:** Anya L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Spruce Health?** I am a hybrid therapist who uses Spruce as a back-up telehealth platform and as a secure communication portal for clients who prefer to text. My primary video platform is often glitching, and I'm grateful for Spruce being a reliable video/audio connection. **What do you dislike about Spruce Health?** Many of clients don't end up confirming their account and don't like having to set up another profile with another service. This critique is more on the UX and personal behavior than the product itself, but I believe it could be easier to use on the client end of things. **What problems is Spruce Health solving and how is that benefiting you?** I have to have a way to resume video calls when my primary connection fails, and Spruce is reliable at being that service. ### 8. Simple Communication Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Spruce Health?** It's nice to be able to text with patients and route messages. **What do you dislike about Spruce Health?** It would be nice to be able to edit intake forms. Also, the message routing setup for groups can be challenging at times. **What problems is Spruce Health solving and how is that benefiting you?** It's nice to be able to send text messages to patients since so many people prefer that method to a phone call these days. ### 9. Really clean, easy-to-use service with great customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Laurel R. | Founder and Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love the clean, easy-to-use interface and the helpfulness of the Spruce team. We've had NO technical problems and the team was helpful in getting a customized setup that really works for our business. The VOIP world is full of really terrible products and this one is the best I've found by far. I also like that we have a HIPAA-compliant team communication system that effectively replaces Slack and text messaging. We also have a universal after-hours message that helps us keep good boundaries with clients. **What do you dislike about Spruce Health?** I do wish the price point was lower, and that some of the features you could set up yourself rather than having to go through support. **What problems is Spruce Health solving and how is that benefiting you?** Spruce replaces a terrible VOIP platform we were using AND Slack, all while being HIPAA compliant and easy to use. We don't need to have multiple phones to separate personal and professional tech space. They are neatly separated by app. ### 10. Usually easy and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa H. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Spruce Health?** I appreciate the secure video and texting, as well as allowing clients to pay in the app. The price is reasonable, though I would pay more for added features. I have not used another similar service for my business to compare it. **What do you dislike about Spruce Health?** Glitches occur at times. There is always a 3 second freeze at the beginning of every video call, as well as occasional freezes that can be longer. At times, video calls do not pop up for client. **Recommendations to others considering Spruce Health:** It is overall a useful tool, but have conversation with your clients about tech issues (freezes etc. **What problems is Spruce Health solving and how is that benefiting you?** Spruce allowed me to begin working virtually (and securely) at the start of the Pandemic. I now work only virtually after discovering that I enjoyed it. It also allowed me to port my business phone number as well from another provider (that had phone only). ### 11. Spruce Health **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley H. | Mental health therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like having a fax and phone number. . **What do you dislike about Spruce Health?** I wish the help desk was more responsive **What problems is Spruce Health solving and how is that benefiting you?** I have both a phone/fax number which will make things easier later on down the road. ### 12. Pretty good so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I've used Spruce to send a bunch of faxes so far and have been pretty happy with that. I like that Spruce is compliant with HIPAA. I haven't launched my medical practice yet so I haven't experienced the full functionality of Spruce just yet so cannot comment further. **What do you dislike about Spruce Health?** Customer service could be better. I've gotten redirected to bots which don't end up addressing my issue. For instance, during my orientation meeting with a real person, he mentioned they have a consent form that I would give patients to sign about the HIPAA compliance. He told me to just send a message through Spruce to a certain contact; when i did that, a bot answered and was not leading me to the right place. I tried over and over again, and same response. It is not easily to get back in touch with a real person. I eventually gave up on this, but will need to revisit this again in the future. **What problems is Spruce Health solving and how is that benefiting you?** Business phone and fax number, online portal for calls with HIPAA compliance. Can interface with my EMR, so conversations with patients can be saved to their charts. I may take advantage of the more expensive plan that offers the phone tree, once my practice is launched, since I'll be the only employee in my micropractice for now. ### 13. HIPPA compliant, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kathryn S. | Licensed Professional Counselor/ Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** easy to use with clients, safe and secure, easy to copy and paste dates/times of contact into EHR **What do you dislike about Spruce Health?** telehealth can be spotty for some clients, won't provide you a copy of the BAA because you signed it when you were signing up **Recommendations to others considering Spruce Health:** improve telehealth services, and give providers BAA when requested. The push back and denial of this request makes me reconsider using this app despite how much i like it. **What problems is Spruce Health solving and how is that benefiting you?** safe secure messaging with clients, documented communications to easily transfer into EHR, telehealth, ability to fax without fax machine ### 14. Spruce is an effective and accessible communication platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa L. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Spruce Health?** Spruce allows you to see separate conversations with patients which helps to keep you organized. I love that I can have all calls forwarded to my phone and I can see if it is a patient or a vendor calling. It allows me to choose which calls need to be answered and which can go to voicemail. **What do you dislike about Spruce Health?** The most frustrating part is that Spruce doesn't integrate with most EMRs. As far as the faxing feature, I would appreciate if there were a "resend fax" option. **What problems is Spruce Health solving and how is that benefiting you?** Spruce allows customers to leave messages in different folders so I can keep messages organized. I can see if it is a established patient calling or someone else which is not urgent. ### 15. Satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Katie M. | Licensed Clinical Social Worker, Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The ability to use the app for all needs. **What do you dislike about Spruce Health?** Video connection is often "lagging," hard to understand or hear others; video isnt always in "real time." **Recommendations to others considering Spruce Health:** it has everything you need; HIPAA compliant, fax, phone, text, video calls; all secure. Able to use on computer and phone. **What problems is Spruce Health solving and how is that benefiting you?** Several video calls have had trouble with audio or video; hard to hear or words and lips not matching. Faxing is incredibly easy; accepting calls is easy. Overall happy. ### 16. Spruce is a helpful, HIPAA compliant phone network for my therapy team. **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle C. | Relationship and Sexuality Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I chose Spruce because of its HIPAA compliance, and have really learned to love the ability to text and call clients through the app, and communicate with my team through a team page! **What do you dislike about Spruce Health?** At this point, there is nothing that I dislike. I would like to have a phone number for each person I am paying to have a phone line, but I think if I request that, there should be no problem; it's just a matter of me finding the time to call and request, rather than it automatically being given (which would have been nice). **What problems is Spruce Health solving and how is that benefiting you?** I love the texting ease, and the team conversations! ### 17. Spruce has been a great app for my small telemedicine business **Rating:** 3.5/5.0 stars **Reviewed by:** Kathryn R. | Physician Assistant - Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The app is very user friendly, great built- in options **What do you dislike about Spruce Health?** Delayed customer service, needs mini EHR **Recommendations to others considering Spruce Health:** Again, incredibly user friendly. They have all of the important things in place like links for your website, really well formulated intake forms, payment intake, some automations. **What problems is Spruce Health solving and how is that benefiting you?** Making it really simple for patients and companies to use. Allows more than one patient to be seen simultaneously. Competitive pricing. ### 18. Phone trees, office hours, auto responders **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Lots of customizable features like phone trees, office hours, and auto responders for small offices. **What do you dislike about Spruce Health?** Inability to make phone calls on the web/desktop. Search function can definitely be improved. Hard to monitor my staff's activity and make sure all my patients' calls or messages have been returned. **What problems is Spruce Health solving and how is that benefiting you?** After hours calls or messages from patients have auto responses to tell them when we're open and what will happen with their messages. Able to provide information callers need in the phone tree, freeing up time for my assistant and myself. ### 19. Helpful and reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** The customer service has always been helpful and quick to respond to my questions. I currently use the phone feature and have found it pretty easy to use. I looked at many other competitors and Spruce was the best option for many reasons! **What do you dislike about Spruce Health?** I wish that clients did not have to sign up in order for us to have secure messaging, however, it is understandable. **What problems is Spruce Health solving and how is that benefiting you?** Spruce has been helpful in being able to contact my clients and being HIPAA compliant which is very important to me. ### 20. Mostly good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** the ability to have one phone number for multiple practice locations **What do you dislike about Spruce Health?** getting help involves sending a message thru spruce and waiting for a reply, which can take more than a couple days. There is no phone number to call to speak with someone **Recommendations to others considering Spruce Health:** Spruce offers good value in providing VOIP for medical practices, allowing for one place to see all incoming and outgoing faxes and phone calls. **What problems is Spruce Health solving and how is that benefiting you?** patients being able to contact us thru texting, and our staff being able to respond back to them ### 21. Very good for phone/voicemail service. But I get a ton of spam calls daily. **Rating:** 3.5/5.0 stars **Reviewed by:** Priya K. | Psychiatrist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Great application for private phone number, phone visits, and voicemail. **What do you dislike about Spruce Health?** Tons of spam calls daily. Need to filter them out better. **What problems is Spruce Health solving and how is that benefiting you?** Having a private phone line so I don't have to share my cell with patients. That way my cell number isn't compromised. More efficient and productive. ### 22. Spruce Makes Communication Easier **Rating:** 3.5/5.0 stars **Reviewed by:** Kenneth M. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like how I can message patients quickly and can text them if needed. I also like how I can see who has been calling and potnetially call back. **What do you dislike about Spruce Health?** I do not like that I have to pay for each person using the account. I should just have to pay one price for a whole practice as its all under one account. **What problems is Spruce Health solving and how is that benefiting you?** I am now able to keep in touch with patients easier. ### 23. I love the many flow functions that Spruce offers as I use it in my mental health private practice. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** BAA, HIPAA compliant, can share many types of documents, fax included, can log in on multiple devices **What do you dislike about Spruce Health?** Cluttered inbox when have more than 1 staff, recently email support about some errors with gray screen when my client answers my call and never followed up with **What problems is Spruce Health solving and how is that benefiting you?** One app that can go everywhere with me and doesn't keep my business communications stuck to a desk phone. Am more productive and efficient in my business. ### 24. Spruce has the worked seemelessly with my practice **Rating:** 3.5/5.0 stars **Reviewed by:** Collan D. | Assistant Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** the app this box does not allow you to ty **What do you dislike about Spruce Health?** cant send group message this box does not **Recommendations to others considering Spruce Health:** Perfect for a small business and affordable **What problems is Spruce Health solving and how is that benefiting you?** Instant communication with my patients in format they prefer ### 25. HIPAA compliant communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love that I can receive photos and send lab results to patient in a quick and HIPAA compliant manner. **What do you dislike about Spruce Health?** I wish my EHR would integrate with Spruce to make communication easier. I wish I could save/download only certain pages of a fax. **Recommendations to others considering Spruce Health:** The price is great for a solo practitioner. **What problems is Spruce Health solving and how is that benefiting you?** The app saves so much time. It streamlines faxing and makes it easy to save documents to the cloud. ### 26. I like Spruce overall and most features work really well, but they don't have a customer service #. **Rating:** 3.5/5.0 stars **Reviewed by:** Chara W. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Video calls, fax, secure texting and payment. **What do you dislike about Spruce Health?** It is such a pain to contact customer service! Why can't you just have an 800 number? **What problems is Spruce Health solving and how is that benefiting you?** Fax capabilities, secure texting and video calls. ### 27. HIPAA compliant and affordable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The compartmentalization within the app is very helpful to keep my personal and private contacts separate as well as ensure that when I'm not working I'm not checking texts. **What do you dislike about Spruce Health?** The inability to combine a singular contact via both the secure portal for video calls and sending SMS messages is quite annoying. **What problems is Spruce Health solving and how is that benefiting you?** I have a business phone that meets HIPAA standards and my need for a telehealth platform. ### 28. Spruce review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** It is confidential and is an app as well as computer available. **What do you dislike about Spruce Health?** Sometimes the voicemail doesn't play on the app and then I have to go to the computer and it plays just fine. It's confusing to find out what your fax number was in the beginning **What problems is Spruce Health solving and how is that benefiting you?** It is great for keeping business and personal life separate in a confidential way! ### 29. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** No landlines. Transparency of calls; can see all communications within my practice. **What do you dislike about Spruce Health?** Sometimes clunky to use and not always intuitive. **Recommendations to others considering Spruce Health:** It is very good to have all my practice telecommunications through my mobile device. Keeps my mobile number private but I can connect with patients easily. Also easy to communicate with staff concerning patients. **What problems is Spruce Health solving and how is that benefiting you?** Quick communication with staff concerning patient inquiries. ### 30. Good and affordable HIPAA compliant business phone line and fax number. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Having a separate phone line and fax number that is bundled into one service and is HIPAA compliant. Also allows me to have a contact list that is not actually in my physical device. **What do you dislike about Spruce Health?** There is not any particular thing about the app that I seriously dislike. I wish I did not have to press "1" in order to answer a call, but I recognize that may simply be how the app has to work. **What problems is Spruce Health solving and how is that benefiting you?** I have an affordable way to have a phone line that is separate from my personal phone number and is also HIPAA compliant. ### 31. Great service for a therapist! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Spruce helps me have secure calls and texts with my clients. It also receives faxes when needed. The app is easy to access on my phone. **What do you dislike about Spruce Health?** I've been getting a lot of spam calls recently. **What problems is Spruce Health solving and how is that benefiting you?** I'm communicating with my clients in a HIPAA secure way. It also allows clients to text me when calling is not convenient. ### 32. I use Spruce for private practice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** User friendly, fax feature, saved convos. **What do you dislike about Spruce Health?** Can be a bit cumbersome to add contacts. **Recommendations to others considering Spruce Health:** I think this is a good option for single practitioners who are looking to be HIPAA compliant. **What problems is Spruce Health solving and how is that benefiting you?** I think this is a good platform for private practice practitioners. I feel protected from a HIPAA standpoint and like that my conversations are saved. ### 33. I've had a very positive experience with Spruce, particularly since the recent update. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love the fact that it is HIPPA compliant and allows me to utilize a text/message feature. I also appreciate the fax feature. **What do you dislike about Spruce Health?** Sometimes I find it to be not so user-friendly. The newest update made things a lore mot intuitive and has made a big difference in my decision to continue using the product. **What problems is Spruce Health solving and how is that benefiting you?** The ability to not have a totally separate phone or phone line in my business has been great. I really appreciate the ability to turn off notifications so I don't' receive work messages during non work hours. ### 34. just what i needed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** multiple users sharing same text line is just what i was looking god **What do you dislike about Spruce Health?** too many submenus makes it easy to lose track of messages **What problems is Spruce Health solving and how is that benefiting you?** easy communication with patients on multiple platforms. would be nice to be able to call directly from app ### 35. New User **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Ability to set up phone tree and access via app **What do you dislike about Spruce Health?** The desktop functionality is limited. I'd like to be able to make calls from there **Recommendations to others considering Spruce Health:** It's useful **What problems is Spruce Health solving and how is that benefiting you?** Triaging phone calls and providing more info. Has decreased admin efforts ### 36. Spruce App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** It is a interactive application that helps us connect with our patients. **What do you dislike about Spruce Health?** There are glitches which at times affect us. **What problems is Spruce Health solving and how is that benefiting you?** The patient interaction and being able to text message them is very helpful. ### 37. Overall good app but needs improvements such as being able to block unwanted emails **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Ease of use; I do not need a 2nd phone.. **What do you dislike about Spruce Health?** Several unwanted/ unsolicited emails.... **What problems is Spruce Health solving and how is that benefiting you?** Contact with my patients ### 38. Could be more timely in response **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Spruce Health?** EFax + HIPAA compliant text messaging + one phone number ringing to multiple phones makes for a more successful modern practice! As far as I know, no one else offers service like this. **What do you dislike about Spruce Health?** Delayed support. Had several issues that took a bit too long to get resolved. Some issues resulting from user error that wasn't made fully apparent until the issue presented itselt. **Recommendations to others considering Spruce Health:** transition to this system gradually **What problems is Spruce Health solving and how is that benefiting you?** I'm not tied to a landline or location. I can reach my younger patients who do not like using the phone. E-Fax is great and reasonably priced within basic plan. ## Spruce Health Discussions - [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) - 1 comment, 1 upvote - [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) - 1 comment, 1 upvote - [When are you all going to work on users being able to block unwanted / unsolicited emails?](https://www.g2.com/discussions/when-are-you-all-going-to-work-on-users-being-able-to-block-unwanted-unsolicited-emails) - 1 comment, 1 upvote - [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) - 1 comment - [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) - 1 comment - [View Spruce Health pricing details and edition comparison](https://www.g2.com/products/spruce-health/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A45%3A59+-0500&secure%5Bsession_id%5D=bb036012-0529-4031-834e-6804401c835b&secure%5Btoken%5D=4ff22802d90352d7b499f3f44a2749f9520a173ea2b30f0b91dc110364b24439&format=llm_user) ## Spruce Health Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [ChronicCareIQ](https://www.g2.com/products/chroniccareiq/reviews) - [Dock Health](https://www.g2.com/products/dock-health/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Elation Health](https://www.g2.com/products/elation-health/reviews) - [Hint Health](https://www.g2.com/products/hint-health/reviews) - [Keragon](https://www.g2.com/products/keragon/reviews) - [Morf Health](https://www.g2.com/products/morf-health/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## Spruce Health Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration - Third-Party Integrations **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Operations** - Workflow Management - Interoperability - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation - Multi-Provider Practice **Marketing** - Client Communications - Loyalty Management - CRM **Compliance** - HIPAA Compliance - State Regulation Compliance **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - AI Copilot - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Live Chat - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - E-Prescribing - Two-Way Audio & Video - Document Management **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Spruce Health Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (201 reviews)