# Spruce Health vs iPlum Comparison
---
## AI Generated Summary
- **G2 reviewers report** that iPlum excels in providing a user-friendly app interface, making it easy to access features. Users appreciate the ability to keep personal and business communications separate, which is particularly beneficial for maintaining privacy.
- **Users say** that Spruce Health stands out for its strong customer support, with many highlighting the team's responsiveness and willingness to assist with technical issues. One user noted that the Spruce team went above and beyond to ensure their number was properly routed to a call center.
- **According to verified reviews** , iPlum offers a more affordable entry-level price compared to Spruce Health, making it an attractive option for small businesses looking to manage costs while still accessing essential communication features.
- **Reviewers mention** that Spruce Health is particularly effective for solo practitioners, with its focus on HIPAA compliance and features like auto-responses being highly valued. Users find it easy to implement and use, which is crucial for busy professionals.
- **G2 reviewers highlight** that while iPlum has a slightly lower overall satisfaction score, it still meets user requirements effectively, with a strong emphasis on HIPAA-compliant messaging features that users find reliable and secure.
- **Users report** that both platforms have their strengths, but iPlum's ease of use and setup are frequently praised, with many users finding the onboarding process straightforward, while Spruce Health's slightly higher ratings in support and ease of administration reflect its robust service for those needing more assistance.



| | Spruce Health | iPlum | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 344 | 203 | 
| **Largest Market Segment** | Small-Business (98.8% of reviews) | Small-Business (96.9% of reviews) | 
| **Entry Level Price** | $24.00 1 User Per Month | $8.99 | 

---
## Top Pros & Cons

### Spruce Health

Pros:
- Ease of Use (21 reviews)
- Efficiency (13 reviews)

Cons:
- Limited Features (8 reviews)
- Messaging Issues (7 reviews)

### iPlum

Pros:
- Ease of Use (104 reviews)
- HIPAA Compliance (52 reviews)

Cons:
- Texting Issues (28 reviews)
- Call Issues (25 reviews)

---
## Ratings Comparison
| Rating | Spruce Health | iPlum | 
|---|---|---|
  | **Meets Requirements** | 9.1 (268 reviews) | 9.2 (185 reviews) | 
  | **Ease of Use** | 9.0 (274 reviews) | 8.6 (187 reviews) | 
  | **Ease of Setup** | 8.9 (135 reviews) | 7.9 (178 reviews) | 
  | **Ease of Admin** | 9.1 (99 reviews) | 8.6 (46 reviews) | 
  | **Quality of Support** | 8.9 (257 reviews) | 8.4 (151 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (96 reviews) | 8.2 (47 reviews) | 
  | **Product Direction (% positive)** | 8.9 (237 reviews) | 8.6 (186 reviews) | 

---
## Pricing

### Spruce Health

#### Entry-Level Pricing

Plan: Basic Plan

Price: $24.00 1 User Per Month

Description: The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number. 

Key Features:
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System 

[Browse all 2 editions](https://www.g2.com/products/spruce-health/pricing)

#### Free Trial

Yes

### iPlum

#### Entry-Level Pricing

Plan: Standard

Price: $8.99

Description: For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.

Key Features:
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail

[Browse all 2 editions](https://www.g2.com/products/iplum/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | 9.0/10 | 78 |
| **iPlum** | 9.0/10 | 126 |

#### Platform

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.2 (71 reviews) | 9.3 (119 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.0 (74 reviews) | 9.2 (123 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Feature Not Available | 8.5 (111 reviews) | 
| **Clinical Communication - HIPAA Compliance** | 9.0 (71 reviews) | 9.1 (113 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.3 (71 reviews) | 9.3 (121 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.1 (67 reviews) | 9.0 (115 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Feature Not Available | 9.0 (111 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 8.6 (69 reviews) | 8.9 (114 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | 7.4/10 | 41 |
| **iPlum** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Online Presence Management** | 6.6 (34 reviews) | Not enough data | 
| **Patient Feedback Management** | 7.0 (34 reviews) | Not enough data | 
| **Patient Portal** | Feature Not Available | Not enough data | 
| **Patient Communications** | 9.5 (40 reviews) | Not enough data | 
| **Integration with Wearables** | Feature Not Available | Not enough data | 

#### Operations

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Workflow Management** | 8.8 (37 reviews) | Not enough data | 
| **Interoperability** | 8.2 (35 reviews) | Not enough data | 
| **Digital Intake Forms** | Feature Not Available | Not enough data | 
| **Engagement Measuring** | Feature Not Available | Not enough data | 
| **Patient Satisfaction Management** | 8.1 (33 reviews) | Not enough data | 
| **EHR Integration** | 5.3 (33 reviews) | Not enough data | 
| **IPC Systems Integration** | 5.7 (27 reviews) | Not enough data | 

#### Generative AI

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **AI Text Summarization** | 7.7 (22 reviews) | Not enough data | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | 8.2/10 | 178 |
| **iPlum** | 8.5/10 | 24 |

#### Technology

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Telecommunications** | 9.2 (154 reviews) | 9.4 (24 reviews) | 
| **Low Bandwidth Support** | 8.1 (100 reviews) | 8.9 (23 reviews) | 
| **EHR Integration** | 6.0 (64 reviews) | 7.7 (21 reviews) | 

#### Administration

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Practice Branding** | 7.9 (82 reviews) | 7.9 (21 reviews) | 
| **Practice Specific** | 8.3 (112 reviews) | 8.0 (22 reviews) | 
| **Charting And Documentation** | 6.6 (72 reviews) | 7.6 (21 reviews) | 

#### Compliance

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **HIPAA Compliance** | 9.6 (168 reviews) | 9.3 (23 reviews) | 
| **State Regulation Compliance** | 9.6 (141 reviews) | 9.4 (22 reviews) | 

### Medical Spa

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | N/A | N/A |
| **iPlum** | N/A | N/A |

#### Business Management

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Merchant Services** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 

#### Marketing

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Client Communications** | Not enough data | Not enough data | 
| **Loyalty Management** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 

#### Practice Management

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Patient Records** | Not enough data | Not enough data | 
| **Photo Management** | Not enough data | Not enough data | 
| **E-Prescribing and Lab Orders** | Not enough data | Not enough data | 
| **Patient Portal** | Not enough data | Not enough data | 
| **Insurance Billing** | Not enough data | Not enough data | 

#### Platform Tools

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | 
| **Healthtech Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | N/A | N/A |
| **iPlum** | 6.9/10 | 112 |

#### Platform Basics - VoIP Providers

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 7.4 (65 reviews) | 
| **Call Management** | Not enough data | 8.0 (70 reviews) | 
| **Network monitoring** | Not enough data | 7.5 (63 reviews) | 
| **Integrations** | Not enough data | 6.8 (66 reviews) | 
| **Virtual PBX** | Not enough data | 6.5 (62 reviews) | 
| **SIP trunking services** | Not enough data | 6.5 (62 reviews) | 

#### Basic Communication

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.9 (96 reviews) | 
| **Video Calls** | Not enough data | Feature Not Available | 
| **Instant Messaging** | Not enough data | 8.9 (94 reviews) | 
| **Screen Sharing** | Not enough data | 5.9 (77 reviews) | 
| **Conference Calls** | Not enough data | 6.3 (72 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | 6.6 (74 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (50 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (50 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (51 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (49 reviews) | 

#### Access

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Software Pairing** | Not enough data | 6.2 (69 reviews) | 
| **Browser Extension** | Not enough data | Feature Not Available | 
| **Individual Download** | Not enough data | 7.1 (78 reviews) | 

#### Advanced Features

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Hold Music** | Not enough data | 5.7 (70 reviews) | 
| **Automated Attendants** | Not enough data | 6.4 (78 reviews) | 
| **VOiP Number** | Not enough data | 8.4 (88 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | N/A | N/A |
| **iPlum** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Spruce Health** | N/A | N/A |
| **iPlum** | 7.8/10 | 27 |

#### Agentic AI - Outbound Call Tracking

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (9 reviews) | 

#### Calling

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Record Calls** | Not enough data | 7.5 (26 reviews) | 
| **Generate Location** | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | 8.6 (27 reviews) | 
| **Click-to-Call** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | 8.3 (11 reviews) | 

#### Contacts

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (26 reviews) | 
| **Information Locater** | Not enough data | Feature Not Available | 
| **Record Prospect Data** | Not enough data | 7.5 (25 reviews) | 

#### Insights

| Feature | Spruce Health | iPlum | 
|---|---|---|
| **Notes** | Not enough data | Feature Not Available | 
| **Daily Summary** | Not enough data | Feature Not Available | 
| **Automated Voicemails** | Not enough data | Feature Not Available | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | Feature Not Available | 
| **Automated Note Taking** | Not enough data | 7.2 (10 reviews) | 

---
## Categories
**Shared Categories (2):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Telemedicine Software](https://www.g2.com/categories/telemedicine)

**Unique to Spruce Health (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Medical Spa Software](https://www.g2.com/categories/medical-spa)

**Unique to iPlum (3):** [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Spruce Health | iPlum | 
|---|---|---|
| **Small-Business** | 98.8% | 96.9% | 
| **Mid-Market** | 1.2% | 1.6% | 
| **Enterprise** | 0% | 1.6% | 

### By Industry

#### Spruce Health

- **Mental Health Care:** 61.8%
- **Health, Wellness and Fitness:** 12.1%
- **Medical Practice:** 11.5%
- **Hospital & Health Care:** 10.6%
- **Individual & Family Services:** 1.5%
- **Alternative Medicine:** 1.2%
- **Civic & Social Organization:** 0.6%
- **Professional Training & Coaching:** 0.3%
- **Education Management:** 0.3%
- **Consumer Services:** 0.3%

#### iPlum

- **Mental Health Care:** 53.6%
- **Health, Wellness and Fitness:** 11.5%
- **Hospital & Health Care:** 10.4%
- **Individual & Family Services:** 3.6%
- **Accounting:** 2.1%
- **Consumer Services:** 2.1%
- **Marketing and Advertising:** 2.1%
- **Consulting:** 1.6%
- **Medical Practice:** 1.6%
- **Real Estate:** 1.6%
- **Other:** 9.9%

---
## Alternatives

### Alternatives to Spruce Health

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (128 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (595 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (588 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4148 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (361 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (417 reviews)

### Alternatives to iPlum

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3390 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1405 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3582 reviews)
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (338 reviews)
- [Grasshopper](https://www.g2.com/products/grasshopper/reviews) — 3.9/5 stars (161 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)

---
## Top Discussions

### Spruce Health

- Title: [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) — 10 comments
  > **Top comment:** "Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc."
- Title: [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) — 1 comment
  > **Top comment:** "HIPAA compliant phone number, fax, and messaging system for healthcare providers"
- Title: [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) — 1 comment *(includes official response)*
  > **Top comment:** "Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system..."
- Title: [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a medical record so many of our clinicians actually keep everything within Spruce. You can use our search feature to find anything at a later time..."
- Title: [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a robust medical communication platform so it's tricky to compare pricing with other solutions. Depending on what you are seeking, there may be..."

### iPlum

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/spruce-health-vs-iplum)