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Compare Spruce Health and iPlum 
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At a Glance
Market Segments
Small-Business (99.1% of reviews)
Small-Business (98.9% of reviews)
Entry-Level Pricing
$24.00 1 User Per Month
$8.99
Spruce Health
Star Rating
(324)4.7 out of 5
Market Segments
Small-Business (99.1% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansiPlum
Star Rating
(177)4.2 out of 5
Market Segments
Small-Business (98.9% of reviews)
Pros & Cons
Entry-Level Pricing
$8.99
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that iPlum's HIPAA Compliance rating is 9.6, indicating strong adherence to regulations, while Spruce Health also excels with a similar rating, but users mention that Spruce Health's overall compliance features are more robust, particularly in Patient Communications.
- Reviewers mention that iPlum offers excellent Phone Calls functionality with a score of 9.4, but Spruce Health shines with its Video Calls feature, scoring 7.7, which users say is more user-friendly and integrates better with their workflows.
- G2 users highlight that iPlum's Instant Messaging feature is rated 9.4, making it a strong choice for quick communications, while Spruce Health's Patient Portal received a lower score of 6.1, with users expressing a desire for more intuitive navigation and features.
- Users on G2 report that iPlum's Workflow Management score of 8.3 is decent, but Spruce Health's score of 8.8 indicates a more streamlined process, with reviewers mentioning that Spruce Health's integration with existing systems enhances overall efficiency.
- Reviewers say that iPlum's Telecommunications capabilities are rated 9.1, which is impressive, but users mention that Spruce Health's Low Bandwidth Support at 8.0 is particularly beneficial for practices in areas with limited internet connectivity.
- Users report that while iPlum's Patient Feedback Management is rated at 6.7, Spruce Health's features in this area are more comprehensive, with reviewers mentioning that the feedback tools are easier to use and provide better insights into patient satisfaction.
Pricing
Entry-Level Pricing
Spruce Health
Basic Plan
$24.00
1 User Per Month
The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number.
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
Spruce Health
Free Trial is available
iPlum
No trial information availableRatings
Meets Requirements
9.1
249
9.2
170
Ease of Use
9.0
254
8.6
172
Ease of Setup
8.9
115
7.8
163
Ease of Admin
9.1
96
8.5
44
Quality of Support
8.9
240
8.4
139
Has the product been a good partner in doing business?
9.1
93
8.1
45
Product Direction (% positive)
8.9
219
8.6
171
Features by Category
Platform
9.2
68
9.3
119
8.9
67
9.2
120
Feature Not Available
8.5
111
9.0
67
9.1
113
9.2
68
9.2
116
9.1
66
9.0
114
Feature Not Available
9.0
111
8.6
65
8.9
113
Patient-Centered Functions
6.6
34
Not enough data
7.0
34
Not enough data
Feature Not Available
Not enough data
9.5
35
Not enough data
Feature Not Available
Not enough data
Operations
8.7
34
Not enough data
8.2
34
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
5.3
32
Not enough data
5.7
27
Not enough data
Generative AI
7.6
21
Not enough data
Technology
9.2
142
9.4
24
8.1
98
8.9
23
6.0
61
7.9
21
Administration
7.9
81
7.9
21
8.3
109
8.0
22
6.5
71
7.6
21
Compliance
9.6
158
9.6
23
9.6
141
9.6
22
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Practice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
7.4
65
Not enough data
8.0
67
Not enough data
7.5
63
Not enough data
6.8
63
Not enough data
6.5
62
Not enough data
6.5
62
Basic Communication
Not enough data
8.8
88
Not enough data
Feature Not Available
Not enough data
9.0
87
Not enough data
5.9
77
Not enough data
6.3
72
Not enough data
6.6
74
Agentic AI - VoIP Providers
Not enough data
6.3
50
Not enough data
6.5
50
Not enough data
6.4
51
Not enough data
6.4
49
Access
Not enough data
6.2
69
Not enough data
Feature Not Available
Not enough data
7.1
75
Advanced Features
Not enough data
5.7
70
Not enough data
6.4
77
Not enough data
8.3
82
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.8
9
Not enough data
7.6
9
Calling
Not enough data
7.5
26
Not enough data
Feature Not Available
Not enough data
8.6
27
Not enough data
Feature Not Available
Not enough data
8.3
11
Contacts
Not enough data
8.2
26
Not enough data
Feature Not Available
Not enough data
7.5
25
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
10
Categories
Categories
Shared Categories
Spruce Health and iPlum are categorized as HIPAA Compliant Messaging and Telemedicine
Unique Categories
Spruce Health is categorized as Patient Engagement and Medical Spa
iPlum is categorized as Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Reviews
Reviewers' Company Size
Spruce Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Mental Health Care
62.8%
Health, Wellness and Fitness
12.2%
Medical Practice
11.3%
Hospital & Health Care
10.0%
Individual & Family Services
1.6%
Other
2.2%
Mental Health Care
53.7%
Health, Wellness and Fitness
11.9%
Hospital & Health Care
11.3%
Individual & Family Services
4.0%
Marketing and Advertising
2.3%
Other
16.9%
Discussions
Is Spruce a ERP system?
10 Comments
CL
Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc.Read more
What is Spruce program?
1 Comment
CS
Spruce is a healthcare communication platform designed for medical professionals and easy HIPAA-compliance; consolidating communication channels, including...Read more
What is spruce software?
1 Comment
Official Response from Spruce Health
Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system...Read more
iPlum has no discussions with answers
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