--- title: Spruce Health Reviews meta\_title: 'Spruce Health Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 346 reviews by the users' company size, role or industry to find out how Spruce Health works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 346 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Spruce Health Reviews & Product Details Visit Website Spruce Health streamlines HIPAA-grade phone, texting, faxing, and telemedicine into one easy-to-use platform, with automation, collaboration, and oversight capabilities that help everyone from solo providers to larger group practices operate effortlessly. Spruce provides after-hours phone solutions, bulk messaging, workflow automations, scheduled and saved messages, and EHR integrations. Trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. * * * Product Website Spruce Health Seller [Spruce](https://www.g2.com/sellers/spruce) Discussions [Spruce Health Community](https://www.g2.com/products/spruce-health/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Carrie Scott Show More ## Pricing Pricing provided by Spruce Health. ### Basic Plan $24.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/spruce-health/pricing) ## Spruce Health Integrations (9) What do users say about integrations? Verified by Spruce Health [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") athenaOne ](https://www.g2.com/products/athenaone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChronicCareIQ ](https://www.g2.com/products/chroniccareiq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dock Health ](https://www.g2.com/products/dock-health/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DrChrono by EverHealth. ](https://www.g2.com/products/drchrono-by-everhealth/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Elation Health ](https://www.g2.com/products/elation-health/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hint Health ](https://www.g2.com/products/hint-health/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Keragon ](https://www.g2.com/products/keragon/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Morf Health ](https://www.g2.com/products/morf-health/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stripe Payments ](https://www.g2.com/products/stripe-stripe-payments/reviews) Show More ![Yelena K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yelena K.") YK Yelena K. RN (Telemetry) Small-Business (50 or fewer emp.) 1/31/2026 "Great HIPPA compliant communication service!" 5/5 What do you like best about Spruce Health? Spruce is very convenient and very easy to use. It provides what I need to communicate with clients and it is HIPPA compliant. It is easy to use, I can store my clients contacts with pertinent information, and it allows for sending of documents. This is a great service for a very reasonable price. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? It took a long time to get permission to send text messages even after paying for that add on service. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? It is providing HIPPA compliant communication platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![stephanie t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "stephanie t.") ST stephanie t. Mental health professional Small-Business (50 or fewer emp.) 5/28/2026 "User-Friendly and Straightforward, with Quick Support from Spruce" 5/5 What do you like best about Spruce Health? It is user friendly and straight forward Review collected by and hosted on G2.com. What do you dislike about Spruce Health? It was a little difficult to figure out how to create my email, but Spruce was quick with a response to find it and wasn't a problem Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? Spruce provides me with a secure email and phone number so I can start my business and protect my personal information Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MA Megan A. Licensed Mental Health Counselor Small-Business (50 or fewer emp.) 9/1/2025 "Great System for Mental Health Private Practice" 4.5/5 What do you like best about Spruce Health? This platform has so many great features at the lowest cost tier, which has been helpful as an individual practice owner. I can track notes, use templates, and tag conversations. I’m likely not using more than half of the features found on Spruce and it is significantly better than the last 2 services I've used for phone services in the last year and a half!! Review collected by and hosted on G2.com. What do you dislike about Spruce Health? My biggest dislike would be that some of the features require a higher tiered subscription, like auto replies to missed phone calls, for instance. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? I really needed a place that felt secure for my clients to communicate with me. It keeps contacts separate from my phone contacts. And it allows me to keep notes of conversations or contact with clients in the conversation, which means I can track that immediately and transfer to my EHR when I’m able to do it all at once. My EHR already has a secure portal, but it is a great feature that I would likely also be using more of in Spruce if mine did not. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RH Riyon H. LMHC/Owner Small-Business (50 or fewer emp.) 8/18/2025 "If I could fix 2 things, it would be a 10" 4/5 What do you like best about Spruce Health? I like that Spruce Health offers fax, messaging, client secure messaging, video and phone options. It's fairly easy to use. Most customer support is done via the app or in the website portal. It was easy to set up although I am in private practice by myself. While it's not a "one stop shop," it does the job and it's affordable. To my knowledge it does not have third party API integration with EHR's like Simple Practice. I use it daily. I know you can pay people to set up the phone trees and other items for large organizaitons. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? The biggest downside here is that clients MUST make an account for messages to be HIPAA compliant. I get clients who text the number but won't make an account. I then can't respond back because it's not HIPAA compliant. Also, when they do make an account, any messages they sent prior do not show up for easy archiving. I can send an invite but many do not make an account limiting it's functionality. Paubox has introduced a feature where they can text the number w/o making an account. Paubox does automatic end to end encryption in their app. I have not used it frequently as I use chart chat if they won't make an account. My second wish is that they added e-mail for a "one stop shop." Integrating with an EHR would be great but I know third party API has it's own challenges. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? It offers phone calls, video, messaging and fax via app or the website. It's compatible with my iPhone, Android Tablet and Windows based computer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alexi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexi G.") AG Alexi G. Collaborative Care Clinician Small-Business (50 or fewer emp.) 4/17/2026 "Love the Secure Line: Internal Notes and Texting Shine" 5/5 What do you like best about Spruce Health? I really love the secure line, especially the internal notes and texting features. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? The only thing I don’t like is that Psychology Today notifies me in Spruce every time I get a call which is redundant and adds extra logs to the thread and makes it confusing for me. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? It provides secure texting, a dedicated phone line, and voicemail to help maintain industry standards and HIPPA compliance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NK Nicole K. Pediatric Neuropsychologist Small-Business (50 or fewer emp.) 12/18/2025 "Perfect HIPAA-Compliant Phone Service for Solo Practitioners" 5/5 What do you like best about Spruce Health? As a solo practitioner, it has been exactly the phone service I was looking for regarding HIPAA compliance, keeping costs at a minimum, and auto responses. It is very easy to use. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? When a patient is calling me, I can only see my number, and not the number that is actually calling. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? As a solo practitioner, it has been exactly the phone service I was looking for regarding HIPAA compliance, keeping costs at a minimum, and auto responses. It is very easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![A'layah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "A'layah M.") AM A'layah M. APRN Small-Business (50 or fewer emp.) 6/29/2026 "Spruce: Amazing — Reach Clients Instantly" 5/5 What do you like best about Spruce Health? Spruce is AMAZING!!!! I can reach clients immediatetly Review collected by and hosted on G2.com. What do you dislike about Spruce Health? nothing its great , I like it great thing to use. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? Nothing so far its great Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 4/29/2026 "Strong Compliance Functionality, Limited Human Support" 3.5/5 What do you like best about Spruce Health? The functionality is there, you can probably do whatever you need to do while being compliant Review collected by and hosted on G2.com. What do you dislike about Spruce Health? There's no support phone line so you can't just call a human with questions. They really want you to sift through their online documentation Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? HIPAA-compliant communications and reliably deliverable SMS messaging. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lee S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lee S.") LS Lee S. Faculty Small-Business (50 or fewer emp.) 7/10/2025 "Spruce Humiliated Me in Front of My Entire Staff – Avoid This Platform" 0/5 What do you like best about Spruce Health? Spruce was a decent unified platform—text, fax, voicemail—all under one roof. That’s where the compliments end. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? Their support is non-existent, and their “chat” is a useless AI wall. I tried to send a private support message voicing real frustration—like a normal clinician running a busy practice would—and their platform blasted it to my entire clinical team. My words, intended for Spruce Support, were sent to everyone. It was humiliating, morale-crushing, and completely avoidable. No warning. No safeguard. No sense of what “professional discretion” even means. No one at Spruce has responded in any meaningful way. It feels like a tech company that’s scaled for money, not care. Spruce Health feels like a cautionary tale of what happens when you mix bad UX design, poor customer support, and zero accountability into something meant to support mental health professionals. I’m a licensed therapist running a full team. When I reached out for support in frustration—calling out the lack of human contact—I never imagined their system would distribute my private comments to my entire staff. The emotional damage and embarrassment were real. Spruce Support? There is none. Just a chatbot and silence. It’s 2025—if you’re going to handle HIPAA-sensitive communications, you’d better understand professional boundaries and basic logic. This isn’t just bad software—it’s organizational negligence disguised as a tech solution. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? Nothing now Review collected by and hosted on G2.com. Show More Response from Carrie Scott of Spruce Health [Editedit](https://www.g2.com/survey_responses/spruce-health-review-11386474/official_response/edit) Thank you for sharing your experience. We're sorry to have let you down and for any frustration this situation caused. Your feedback here highlights areas where we can improve our platform's user experience and our support process, and we’re appreciative of this. While Spruce is designed for collaboration and transparency, we recognize there are times when discretion is the priority. We've reviewed your experience with our product team and are actively working on ways to prevent this situation from happening again, by making the organization-wide nature of in-app support clearer and also by making it easier to create a private connection with our support team. Regarding support, we want to assure you that you are always communicating with a human on our team. We do not use AI or chatbots, and only leverage automated messaging in very limited circumstances that will be evident in context (e.g., an after-hours response to explain expected response times). And, while your default connection to Spruce support is visible to all teammates in your organization, private conversations with our team can be initiated at any time. We've reached out to you directly to address this further, and we hope to connect with you soon. We appreciate you giving us the opportunity to improve. Current UserValidated ReviewerSource: Organic JA Jeremy A. Owner / Provider Small-Business (50 or fewer emp.) 8/23/2025 "Going Great for Solo Provider" 5/5 What do you like best about Spruce Health? Nice intuitive flow, great customer service, and EMR integration. I currently have the basic, and wish they had a “try it before you buy it” option to see what the higher tier provides. But otherwise, the features of even a basic account are plenty to efficiently and effectively run my medical practice. I’ve had a few telemedicine calls and those went well, good quality video and audio. I just started getting into the saved messages feature, but like it so far. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? As above, I do wish they gave basic tier clients a trial of the “Communicator” level to see if the upgrade features are worth doubling the price. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? Spruce is the Cloud economy’s comprehensive phone service: telemedicine, multiple lines, texting, communication automation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Spruce Health? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Spruce Health ](https://www.g2.com/products/spruce-health/discussions/new) ![Katelyn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katelyn S.") KS Katelyn Spencer • Last activity 10 days ago How do you manage message overload in Spruce Health while keeping patient routing clear? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-do-you-manage-message-overload-in-spruce-health-while-keeping-patient-routing-clear) ![Marwin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marwin M.") MM Marwin Margolies • Last activity about 4 years ago Best way to download your convos for your record keeping? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) [ View all Discussions ](https://www.g2.com/products/spruce-health/discuss) ## Pricing Options Pricing provided by Spruce Health. ### Basic Plan $24.00 1 User Per Month ### Communicator Plan $49.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/spruce-health/pricing) Spruce Health Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_59ab92bc7cbe456f925c2f84c45b67bc/iplum.png "Product Avatar Image") iPlum 4.3/5(201) [ Compare Now ](https://www.g2.com/compare/spruce-health-vs-iplum) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b534e777fcc5cb0cfa2ea6fab30d6a5/ohmd.png "Product Avatar Image") OhMD 4.8/5(170) [ Compare Now ](https://www.g2.com/compare/ohmd-vs-spruce-health) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_59f781932c12f2cbe314502e6312471a/weave-weave.png "Product Avatar Image") Weave 4.6/5(433) [ Compare Now ](https://www.g2.com/compare/spruce-health-vs-weave-weave) ##### ##### Spruce Health Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Clinical Communication - HIPAA Compliance Patient-Centered Functions Patient Communications Technology Telecommunications Low Bandwidth Support EHR Integration Administration Practice Branding Practice Specific Charting And Documentation [ View More Features ](https://www.g2.com/products/spruce-health/features) ## Top-Rated Alternatives [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![OhMD](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OhMD") OhMD 4.8/5(170) ](https://www.g2.com/products/ohmd/reviews) [ ![iPlum](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "iPlum") iPlum 4.3/5(201) ](https://www.g2.com/products/iplum/reviews) [ View All Alternatives ](https://www.g2.com/products/spruce-health/competitors/alternatives) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine)[Medical Spa](https://www.g2.com/categories/medical-spa) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best corporate identity protection software bundle for all employees, including credit monitoring?](https://www.g2.com/discussions/what-s-the-best-corporate-identity-protection-software-bundle-for-all-employees-including-credit-monitoring)[Top platforms for self-service customer support knowledge](https://www.g2.com/discussions/top-platforms-for-self-service-customer-support-knowledge)[Is Wisenet actually worth it for admissions and enrollment management with the strongest candidate communication and tracking features?](https://www.g2.com/discussions/is-wisenet-actually-worth-it-for-admissions-and-enrollment-management-with-the-strongest-candidate-communication-and-tracking-features) [Which automotive marketing tools integrate seamlessly with existing CRM and dealership management systems?](https://www.g2.com/discussions/which-automotive-marketing-tools-integrate-seamlessly-with-existing-crm-and-dealership-management-systems)[What tools help streamline the document review process in mergers and acquisitions?](https://www.g2.com/discussions/what-tools-help-streamline-the-document-review-process-in-mergers-and-acquisitions)[Pros and Cons Details](https://www.g2.com/products/spruce-health/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)