--- title: Solutionreach Reviews meta_title: 'Solutionreach Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 169 reviews by the users' company size, role or industry to find out how Solutionreach works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 169 scale: '5' date_modified: '2026-07-13' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Solutionreach Reviews **Vendor:** Solutionreach **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 169 ## About Solutionreach Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. ## Solutionreach Pros & Cons **What users like:** - Users appreciate the **streamlined appointment scheduling** of Solutionreach, making it easy for patients to book appointments. (1 reviews) - Users love **streamlined patient communication** with Solutionreach, making scheduling easy and enhancing staff satisfaction. (1 reviews) - Users value the **efficient communication** capabilities of Solutionreach, enabling swift newsletters and updates to customers. (1 reviews) - Users value the **communication ease** of Solutionreach, allowing for quick and effective outreach to customers. (1 reviews) - Users value the **communication efficiency** of Solutionreach, enabling quick updates and fast customer outreach. (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) - Helpful (1 reviews) - Mass Communication (1 reviews) **What users dislike:** - Users find the **frequent updates** to Solutionreach frustrating, particularly with browser use becoming mandatory. (1 reviews) - Users find the **inconvenience of browser access** annoying after the latest update, causing frequent accidental closures. (1 reviews) - Users are frustrated with **inefficient updates** that force browser use, leading to accidental closures and inconvenience. (1 reviews) - Users desire a **pay per use payments option** , indicating dissatisfaction with the current payment structure. (1 reviews) - Users are frustrated with the **update issues** causing Conversations to open in the browser instead of automatically. (1 reviews) - User Discomfort (1 reviews) ## Solutionreach Reviews ### 1. Easily accessible and to use for the office and the patient. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Solutionreach?** I like how easily accessible solution reach is and how it allows us to use all the technology we have access to. It's also makes it very easy to communicate with patients and how simple it is to use. **What do you dislike about Solutionreach?** Sometimes there are several minutes to an hour where the texting app does not work on our desktop computers. **What problems is Solutionreach solving and how is that benefiting you?** It's very beneficial to have the reviews and outreach tools to better communicate with our patients. ### 2. Helps to keep up with patients and important information. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Solutionreach?** Text message features that patients love **What do you dislike about Solutionreach?** Still sends messages after cancellations **What problems is Solutionreach solving and how is that benefiting you?** Staying in contact during COVID closures ### 3. Saved Me Time & Headache! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheley W. | Front Office Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Solutionreach?** The time that this system saves us on a daily basis is wonderful. The automated phone calls & text messages are great. **What do you dislike about Solutionreach?** As of yet we have not found anything that we do not dislike. **Recommendations to others considering Solutionreach:** This system is simple to use, help is just a click away if you need it, time saver & this results in monetary savings. Training for new employee was a breeze. Patients seem to like the system also, we often get compliments on the ease of use and convenience of the system. **What problems is Solutionreach solving and how is that benefiting you?** Time that our front office spends on the phone is minimal now compared to pre Solutionreach. We find that the confirmation rate is greater when a patient can just simply send us a text message. The time gained is used in other areas of that benefit our office greatly. **Official Response from Alan Miller:** > Thanks so much for the review, Sheley. We're so glad to hear the success your practice is seeing with Solutionreach! ### 4. Great addition to our business functionality! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey U. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2020 **What do you like best about Solutionreach?** Solutionreach has been an intricate part of our business. We used to call each and every client to remind them of their appointments, but it became so labor intensive we had to find another way. With SR 90% of our clients are reminded of their appointments by text or email. This has cut down tremendously on the man hours, freeing that time up for more productive things. Additionally the reviews have been priceless. While we have a 98% success rate of clients either returning or referring us to their friends and family, we know we are not perfect so SR gives us the ability to reach out and correct any mishaps. Worth every penny! **What do you dislike about Solutionreach?** Haven't found a way to make sure the reviews get uploaded to Google and Yelp. (but this could just be me.) **What problems is Solutionreach solving and how is that benefiting you?** Excessive man hours being used to contact clients and the reviews we receive have led new clients to us. **Official Response from Alan Miller:** > Thanks for the review, Stacey! ### 5. Great Dental Practice Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Anita I. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2020 **What do you like best about Solutionreach?** The two-way texting and the appointment reminders **What do you dislike about Solutionreach?** if it crashes and we have to call to remind all our patients on our own **Recommendations to others considering Solutionreach:** It is a great product **What problems is Solutionreach solving and how is that benefiting you?** Communications and patient relationships ### 6. Exceptional Personnel, Support and Efficient Patient Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2020 **What do you like best about Solutionreach?** Shout out to Josh and Bryce! Valuable, professional and supportive personnel that exude knowledge, confidence, tenacity, during onboarding and implementation! Solution Reach benefits any organization that hungers to save precious time in managing patient enhancement. SR offers the means to schedule, call, text, assist with reviews, and use analytic tools as well. We have used the competition but no one has the professional team that SR offers! I started with a shout out because all the reviews spell out the benefits of SR but not the team members that spend hours assisting us with our concerns and issues. I have worked with many support members but SR staff will push to meet our expectations. Halleluliah! SR recruits great people! Thank you! **What do you dislike about Solutionreach?** Downside when the internet is offline or SR is experiencing a short interruption. **Recommendations to others considering Solutionreach:** Huch time saver and ease of use! **What problems is Solutionreach solving and how is that benefiting you?** TIME, TIME, TIME! Our staff love the time they save by not having to manually call, text or pre appoint patients and recalls too. Scheduling is easy to use and offers simple functions to cut down on complexity! **Official Response from Alan Miller:** > We agree, Josh and Bryce are great! Thanks for the review. ### 7. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Tia H. | Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Solutionreach?** Solution Reach has been helpful for our office. We use it to Recall patients, Schedule appointments, Notify patients. Solution Reach has been helpful for our office. We use it to Recall patients, Schedule appointments, Notify patients. Solution Reach has been helpful for our office. W use it to Recall patients, schedule appointments, notify patients. Solution reach has been helpful to our office. They really are the best if you are trying to pick a good way to keep in contact with patients. **What do you dislike about Solutionreach?** Sometimes patients don't respond to our offices messages and that can be pretty frustrating. Sometimes patients don't respond to our offices messages and that can be pretty frustrating. Sometimes patients don't respond to our offices messages and that can be pretty frustrating. Sometimes patients don't respond to out offices messages and that can be very frustrating. Sometimes patients don't respond to our offices messages. Sometimes patients dont respond to our offices messages and that can be kind of frustrating. Sometimes patients don't respond to our messages and that can be kind of frustrating. **Recommendations to others considering Solutionreach:** Make sure that you check the messages. Make sure that you check the messages. Make sure that you check the messages. Make sure that you check the messages. Make sure that you check the messages. Make sure that you check the messages. Make sure that you check the messages. Make sure that you check the messages. Make sure that you check the messages. **What problems is Solutionreach solving and how is that benefiting you?** recalling patients and this has helped lot of patients remembering their appointments **Official Response from Lea Chatham McCann:** > Thanks for the review Tia! ### 8. A great automated communication solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about Solutionreach?** The ability to have automated reminders and communication solutions. **What do you dislike about Solutionreach?** I do not like not having the ability when scheduling a campaign to determine the time of day it is sent out. **Recommendations to others considering Solutionreach:** That it takes a little bit of time to get used to. **What problems is Solutionreach solving and how is that benefiting you?** The capability of scheduling multiple reminders and the reduction of no-shows **Official Response from Alan Miller:** > Thank you for the review. So glad you're enjoying our two-way-texting tool, SR Conversations. ### 9. Great patient management tool **Rating:** 4.5/5.0 stars **Reviewed by:** David G. | Optometrist, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2019 **What do you like best about Solutionreach?** We have been customers for many years and are thrilled with SolutionReach. SolutionReach makes it incredibly simple to recall patients and remind them of upcoming appointments through landline, mobile, text, or email. Our patients appreciate their appointment reminders and ability to confirm by text message, and we love the time and expense that it saves our clinic! SolutionReach also offers inter-office texting between staff and the ability to text patients through a convenient browser window. Our eye care clinic has found this service to be invaluable for letting our patients know when glasses or contact lenses have arrived and are ready to be picked up. Despite their recent growth, I remain very satisfied with SolutionReach's customer service. It is generally easy to reach someone by chat or phone to discuss the occasional issue that may arise. The ease of use of their software is exceptional. **What do you dislike about Solutionreach?** Some of the ancillary products offered by SolutionReach are a bit half-baked, such as their patient portal and online check-in forms. We have tried these services but have been disappointed with their quality and lack of features. We were recently excited about the ability to pair with Jive for VoIP phone service and pop-ups for phone calls with patient information (this is a great feature of Weave's VoIP), but we have found Jive's customer service to be lacking. I was disappointed that SolutionReach would partner with and recommend products or companies that do not seem to value customer service the way they do. **Recommendations to others considering Solutionreach:** I strongly recommend giving SolutionReach a try. This software has dramatically increased the ease of patient recalls and appointment reminders for us and pays for itself. **What problems is Solutionreach solving and how is that benefiting you?** SolutionReach simplifies and automates patient recall and appointment reminders and saves us time and staff expense while reducing no-show rates. Our patients love the convenience of text messaging and we have received numerous compliments from patients on the system. **Official Response from Lea Chatham McCann:** > Thank you for the review, David. We appreciate the feedback about Jive and other products and will share that with our product team. ### 10. Excellent service and great product! Our patients love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2019 **What do you like best about Solutionreach?** It allows you to communicate with patients via text. Most patients are busy at work and don't want to hear from their dentist, but we obviously need to communicate with them. Most of our patients have been good about responding to the texts. **What do you dislike about Solutionreach?** Currently they are converting everyone to a cloud sync, and that has caused a lot of issues. We are now back on the OLD system for the time being. We look forward to the cloud sync version, but for now are happy with our old system. **Recommendations to others considering Solutionreach:** If you are looking for an easy platform to communication with your patients and relay information, and reminders, please use SR! It is amazing. **What problems is Solutionreach solving and how is that benefiting you?** Cloud sync. We understand the benefits of a cloud sync, but with all the issues happening with the cloud sync we prefer the old system as of now. The old system has sync issues as well, but at least we can manually sync when we need to. **Official Response from Lea Chatham McCann:** > Thank you for the reivew. ### 11. Solution Reach is just what we needed to reach the next level! **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Solutionreach?** Being able to connect with our patients more then ever before. **What do you dislike about Solutionreach?** It takes time to learn to navigate the website. **Recommendations to others considering Solutionreach:** Get it quick before another office gets it near you before you have a chance **What problems is Solutionreach solving and how is that benefiting you?** With patients having the ability to search available appointment times on the own, we have less gaps in our patient flow. **Official Response from Alan Miller:** > Thanks so much for the review, Vijay! ### 12. Unprofessional, slow sync time **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Solutionreach?** There is not anything our office likes about Solutionreach. **What do you dislike about Solutionreach?** The system has a very slow sync time, we have had several patients that have cancelled or rescheduled appointments days ahead and still get several text messages from Solution Reach. When our contract was up, we were notified the day of. There was absolutely no prior notification via email, mail, or phone stating that are contract was almost up. They called the day off and asked if we wanted to renew for a new year. Very unprofessional. They have messed up multiple times to the point we have gotten 6 months free services for both of our offices if that tells you anything. **Recommendations to others considering Solutionreach:** Don't waste the time and money using Solutionreach. It is cheaper, but you get what your pay for. **What problems is Solutionreach solving and how is that benefiting you?** There are no benefits or problem solving. SolutionReach has only been a headache for our office. ### 13. I love Solution Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna B. | Administrative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** Conversations, then all of the automated reminders, customizability (if that's a word) of the timing of the reminders **What do you dislike about Solutionreach?** Not much other than they only allow use of ipad tablets when we would like a less costly option **Recommendations to others considering Solutionreach:** I have had 3 other offices sign up based on my recommendation **What problems is Solutionreach solving and how is that benefiting you?** Communication by other means than the phone. ### 14. A range of user-friendly, patient-friendly services **Rating:** 4.0/5.0 stars **Reviewed by:** Julia W. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2019 **What do you like best about Solutionreach?** We love the appointment reminder texts and e-mails and that you can customize how many reminders to send, and when. We love the two-way texting service (SR Conversations). This has helped us in so many ways, from getting pictures of updated insurance cards to rescheduling appointments (when we can't reach the patient by phone) to simply asking a patient to give us a call (due to a voice mail box that is full, not set up, etc, or many people just don't answer their phone anymore!). Also love the recall messages, birthday messages, ability to send newsletters etc. **What do you dislike about Solutionreach?** We have had multiple instances of our reminder texts/e-mails not being sent for some reason or another, as well as problems with our SR profile syncing with our EHR/PM. This has caused some confusion with appointments, missed appointments, etc, since patients have grown accustomed to getting reminder texts (or e-mails) and count on them. Also, the newsletters can be difficult to customize in some cases, and when I have reached out to SolutionReach for help with some newsletter issues, many times they are not even able to figure out how to do something. I wish the newsletter design process was a little more intuitive / user friendly. Lastly, it has been a source of frustration for the doctors that they signed up at a certain monthly rate, but anytime new services are offered, it is all at an extra cost. We were told in the beginning that as the service improved, rates would never increase. I wish that it had been worded a bit differently, like that our rates would never increase unless we decided to subscribe to additional products, or something like that. **Recommendations to others considering Solutionreach:** We have looked at several similar services and have really liked using SolutionReach. The customer service is excellent, and though we have had the occasional problem, they have been good to work through those problems with us and do their best to make things right. I definitely recommend at least trying it out! **What problems is Solutionreach solving and how is that benefiting you?** We no longer have to call each patient to remind them about appointments. We like to stay in touch with our patients through newsletters - especially around the holidays to let them know of our holiday hours and how to reach us, etc., and also to invite our patients to leave us reviews on google, facebook, etc. We have also had a lot of patients schedule because of recall messages. **Official Response from Lea Chatham:** > Thank you for your feedback, Julia. ### 15. Very Helpful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dental L. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Solutionreach?** Solutionreach has helped us so much with patient recalls and confirmations. Our patients love the convenience of confirming with a simple text message instead of taking more time calling the office. Also, very convenient that we can set up the frequency of those messages. We can spend more time taking care of the patients here in the office than trying to confirm them over the phone or by sending an email, especially in an office with a small staff. **What do you dislike about Solutionreach?** There are been a few technical issues with our sync, we have to open our sync every morning and every so often otherwise confirmations doesn't get written. We have talked to technical support they have checked it and it doesn't seem to have issues but doesn't get resolved. Also, we like and hate the fact that there are so many features and additional services that are not included and have an additional fee, which is understandable but sometimes inconvenient for small offices trying to survive high rents. **Recommendations to others considering Solutionreach:** Helpful platform, simple to use and so many great features. Easy to manage and very positive patient experience. **What problems is Solutionreach solving and how is that benefiting you?** One of the best benefits we have since we started a few years ago with Solutionreach is the capability of reaching back a lot of the patients that were not active, many we had tried calling for recall appointments with no much luck and now they have returned to our practice. **Official Response from Lea Chatham:** > Thanks for the feedback! ### 16. SolutionReach making it easier than ever before to contact patients! **Rating:** 5.0/5.0 stars **Reviewed by:** Anne D. | Doctor , Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** SolutionReach is best for texting and sending newsletters via email. It is HIPPA compliant which is great for in a medical practice. It is connected to the EHR that we use and automatically sends appointment reminders to patients on the schedule. Reminders can be sent weeks or days before depending on the preference of the office. Patients are able to send pictures of insurance cards. **What do you dislike about Solutionreach?** The only dislike we have for the system is that even when we cancel a patients appointment, the patient still gets a text. On our EHR as soon as a patient cancels their appointment we update the schedule and put that the patient has cancelled but somehow there is something that is not syncing when we update the schedule. We are always getting calls from patients saying they already called and canceled their appointment but they still received a text. **Recommendations to others considering Solutionreach:** It's great if you have a big or small practice. Solution reach makes contacting patients and patients contacting the office much easier. Great for Newsletters! For example we are a dermatologist office and we do sell products and offer cosmetic treatments there are times we offer seasonal sales or promotions. With SolutionReach we are able to send a Newsletter to all of our patients so that they're aware of the sales/promotions. You can customize the newsletter and use templates that are provided. This feature is great for not only medical offices but other business. **What problems is Solutionreach solving and how is that benefiting you?** No shows can always a problem in offices. SolutionReach has helped reduce the amount of no shows we have. **Official Response from Lea Chatham:** > Thanks, Anne! ### 17. Patient Outreach via Solutionreach **Rating:** 5.0/5.0 stars **Reviewed by:** Abbie W. | Office Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** When our patients are unable to answer the phone for a conversation, I can send them a message about what I need to speak with them about. It's easier for some patients at work to text than call. Our patients enjoy getting the appointment reminders instead of taking an appointment card and losing the card and missing their appointments. **What do you dislike about Solutionreach?** I do not like that it is limited to 250 characters. With spaces, and punctuation it is difficult to get the entire message out to the patient and we have to send multiple messages. **Recommendations to others considering Solutionreach:** Absolutely a game changer for our office. We struggled with reaching our patients. Once we started with SR many of our patients are loving the automated reminders of their apts so they do not have to take a card, risk losing the reminder card. For our new pts we can send them a text with our address, phone number and apt time. **What problems is Solutionreach solving and how is that benefiting you?** Our phone line had been down several times and Solutionreach allows our patients to request an apt if our lines are down. When patients do not answer the phone and we leave a voicemail, some patients do not check their voicemail. They call asking what we called for or simply do not come to appts when we have reached out to them. SR allows us to send texts so if they don't listen to voicemails, we have the option to text. **Official Response from Lea Chatham:** > Thank you for the review, Abbie. Unfortunately, the character limit is for texting through the carriers and we can't change that. We would if we could. ### 18. Detailed Review by Bailey White **Rating:** 5.0/5.0 stars **Reviewed by:** Bailey W. | Purchasing Agent/Inventory Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Solutionreach?** I really like the ability to text patients if we can't reach them by phone or don't have a valid address for them. I also like the fact that automatic reminders of appointments for patients! Our patients have been asking us for a while if we could send them reminders of their appointments, but we didn't have an easy way to do it. This feature is even more helpful now that we preschedule delivery appointments 2-4 weeks in advance. If a patient asks for a reminder, we just let them know that they will receive a text or voice call a few days before their appointment! **What do you dislike about Solutionreach?** Most of my dislikes don't have anything to do with what SolutionReach can help. It's mainly stuff like patients who reply with something other than 'stop' to opt out, so we manually have to go in and stop the messages. Or patients who reply with emojis to their appointment confirmations, so we have to go in and update the appointment. I don't get notifications when patients message us, but that may also be an issue on my computer's end instead of solutionreach. **Recommendations to others considering Solutionreach:** Definitely watch ALL of the training videos before implementing the service. **What problems is Solutionreach solving and how is that benefiting you?** SoluionReach has made reaching out to referred patients so much easier and really frees up our phone lines. It's so much easier to text a patient than it is to answer the call and continually put the patient on hold while we look up their information. With SolutionReach, it's so easy! **Official Response from Lea Chatham:** > Thanks for the review, Bailey. We are actually working on AI-enabled tools that will help "read" those unusual responses for you. Watch for more info next year on that. ### 19. Best product for our office and patients **Rating:** 5.0/5.0 stars **Reviewed by:** Angela M. | Business Manager, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Love the reminders and how you can customize most everything. **What do you dislike about Solutionreach?** Unable to customize the SR payment but its not huge dislike **Recommendations to others considering Solutionreach:** Just do it, You won't regret it!! **What problems is Solutionreach solving and how is that benefiting you?** Thought it would be difficult to have the text option so didn't use it at first. Now, I love it! So easy for a patient to respond back and we can quickly resolve anything. Also love the group features to let patients know information. **Official Response from Lea Chatham:** > Angela, thanks for the reivew! ### 20. Great program - support needs help! **Rating:** 3.5/5.0 stars **Reviewed by:** Ainsley S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Solution Reach is easy to use. They are always adding great new features - like two way texting! Very affordable. **What do you dislike about Solutionreach?** Solution Reach does not have two way communication with my EHR; therefore I still have some manual data entry. We recently added SR Intake and have asked questions that no one seems to be able to answer. I'm glad they want to add new programs but really need to get the kinks worked out before releasing (maybe some Beta testing). Technical support staff is not always friendly and very hard to reach. **What problems is Solutionreach solving and how is that benefiting you?** Text confirmations are wonderful. I've regained so much time by not having to call every patient on our schedule! We also utilize newsletters to send program reminders to patients. Two-way texting has also been helpful for reaching patients who aren't able to answer the phone during the day. **Official Response from Lea Chatham:** > Thanks for the feedback, Ainsley. Can we have someone call you to discuss SR Intake feedback? ### 21. Great system for streamlining many tasks/procedures in the office. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Solutionreach?** The ease of use with everything. It is very user friendly and easy to learn. SR has also made our office run more efficiently. We have implemented the use of automatic recalls and conversations which has made a huge difference! We can text our patients which gets a much better response and the staff isn't spending valuable time on the phone calling patients about upcoming appointments, getting insurance information, etc. It's great! **What do you dislike about Solutionreach?** I can usually tell when a new feature is in the works or a new "product" is coming out. We rarely have problems with the program but if there are any glitches, it is generally around the time a new product is being introduced. They are always quick to get things running again! **Recommendations to others considering Solutionreach:** I would highly recommend Solutionreach. They offer many different services that are not available by competitors. The customer service is quick and the people you talk to genuinely want to help and sound like they enjoy their job. It's a great company to work with and they actually listen to your feedback and suggestions! **What problems is Solutionreach solving and how is that benefiting you?** Conversations has solved a lot of problems. Solutionreach has allowed me to multi-task which is vital for a busy office. The time spent on the phone is cut down substantially since adding the texting feature. It isn't just beneficial for the office either, patients prefer the option to text us too. **Official Response from Lea Chatham:** > Thanks for the review! ### 22. Saves on calls. Customer service questionable. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2020 **What do you like best about Solutionreach?** Saves on making calls. Patients like it. **What do you dislike about Solutionreach?** Customer service to learn program or ask questions is lacking. **What problems is Solutionreach solving and how is that benefiting you?** Patient appointment confirmations, **Official Response from Alan Miller:** > Thanks for the review! We're happy to hear your patients like receiving confirmation messages and that your office is saving time. I do apologize if you've had a poor experience with support, feel free to email us at community.solutionreach.com if you have further questions. ### 23. SolutionReach makes patient communication manageable and fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Elise B. | Office Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** We have been using SolutionReach for six years now, during that time we have saved countless hours of calling patients to remind them of their appointments, or informing them that we have received their order, or that they are overdue for their annual exam. Most of those phone calls ended up in a voicemail that never got checked. Thanks to the automation of text and email reminders we have happier patients, who are notified faster and more efficiently of their order or their appointment or their recall. **What do you dislike about Solutionreach?** The Newsletter templates still leave something to improve on. There are times when the software will glitch out, and patients will get incorrect automated messages. This can cause big problems for us. Thankfully, days like those are few and far between. **What problems is Solutionreach solving and how is that benefiting you?** Patient communication, especially keeping in touch once they leave the office. Thanks to the SR Conversations feature, we are able to text directly with patients from the same phone number they have known for years. We also keep us on the top of their minds with educational newsletters every month. SolutionReach has made our office more efficient and more patient centered. ### 24. Convenient Tool for Patient Management **Rating:** 4.0/5.0 stars **Reviewed by:** ESTARI A. | Practice Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2019 **What do you like best about Solutionreach?** It has allowed us to eliminate phone calls for appointment reminders. This makes life easier for the administrative staff. Many patients don't answer their phones during the day, but they will answer text messages. New features are always being added. **What do you dislike about Solutionreach?** The support staff is disorganized. It took months to get training scheduled with SR implementation staff; we almost gave up. The worst part of that is that we were being charged for the service; but we couldn't use it. After we became SR customers, they called us for 2 years offering the service. We kept telling them we were already customers, but they just kept calling. Poor follow through on demo appointments. **Recommendations to others considering Solutionreach:** Allow your tech savvy staff members to take the lead in SR setup and feature management. Its very empowering. **What problems is Solutionreach solving and how is that benefiting you?** Patient appointment reminders. We have better response times from patients with texting versus calling. Office Closings--in the past we had to call each patient individually in the event of inclement weather or other reason for an altered schedule. Now we can send mass communication via text and email. For remote access, this product is very easy to use. Nice! **Official Response from Lea Chatham:** > Thank you for the feedback, Estari. I'll share what you said with our customer success team. ### 25. Solutionreach is an asset to our office! **Rating:** 5.0/5.0 stars **Reviewed by:** Colette B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** The patient appointment reminders and recall has made a positive impact on our kept appointments and recalls. Patients love that they can communicate with the office via text message, and it is super convenient for the office as well! **What do you dislike about Solutionreach?** I have not found anything that I dislike about Solutionreach. It was difficult to navigate at first but with training , it has become an excellent tool for the office. **What problems is Solutionreach solving and how is that benefiting you?** Solution Reach has helped us increase the percentage of kept appointments with the convenient text/email appointment reminders. We have also seen an increase in recall patients scheduling with the recall feature. Love the ability to send patients a request for review with Solution Reach. **Official Response from Lea Chatham:** > Thank you very much! ### 26. Solution Reach has streamlined our practice **Rating:** 5.0/5.0 stars **Reviewed by:** Carissa S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** My favorite feature is the conversations app. It allows us to text back fourth with our patients in real time from our office phone number. Our patients love this too! **What do you dislike about Solutionreach?** I wish there was an unlimited character limit for texting. **Recommendations to others considering Solutionreach:** Solutionreach is the way to go for streamlined, up to date technology that will help with your patient compliance through email and text communication. SR has also helped our online reputation as well as freeing up our front office staff to tend to other important tasks. I highly recommend this service! **What problems is Solutionreach solving and how is that benefiting you?** Our no show late has decreased significantly. Our patients love their reminder text and emails. It had helped with our patient compliance. **Official Response from Lea Chatham:** > Carissa, thanks for the review. ### 27. Time Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** It's hard to imagine how we managed our office before coming on board with Solution Reach! For years we manually called every patient for material pick up as well as confirmations for appointments. Now to mention the 600 plus post cards we would stamp by hand each month for recalls. Now, Solution Reach does all that for us and let's us place our focus on more important things. We have gotten nothing but positive feedback from patients who love the new system as well! **What do you dislike about Solutionreach?** We have had a few issues with SR not syncing with Revolution EHR and have had to call for tech help. **Recommendations to others considering Solutionreach:** Take advantage and learn all the tricks and uses of the system to make the most of your money! **What problems is Solutionreach solving and how is that benefiting you?** Problems solved include a great way to reach our entire patient data base with whatever message we chose and however we choose- text or email blast! There are also awesome newsletter templates that make getting newsletters out a breeze. **Official Response from Lea Chatham:** > Laura, thanks for the review! ### 28. Great Way to Communicate with Patients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** We love SR Notify. This is the best! The patient love the option to text as most have a very busy schedule and are unable to call. It is also great for us when we can't leave voicemails but they patient receives text messages. **What do you dislike about Solutionreach?** SR Review. Wasn't that great to show review's to patients on different platforms. Also when working on newsletter. The set up is a little hard to work with when inputting pictures, cropping, and staying within the limit of how many words can be place on the newsletter. **Recommendations to others considering Solutionreach:** If you can't figure it out, do not hesitate to call! The reps are always willing to help and walk you through any problem that you might have and if they can't solve it for you they take the time to find the answer for you with someone else or call you back when they do get the answer. **What problems is Solutionreach solving and how is that benefiting you?** We have much better communication with our patient as to reaching out to them in regards to their health, getting more information with their insurance. Also with SR Schedule we are able to get more appointments with patient who are always in a rush over the phone to make an appointment because they might be at work. We are not able to see more patient because of SR Schedule **Official Response from Lea Chatham:** > Thank you for the review. We'll pass your feedback o to our product team. ### 29. Smooth patient interactions! **Rating:** 5.0/5.0 stars **Reviewed by:** Makael M. | Patient Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Solutionreach?** The SR Conversations and SR Schedule provide our patients with easy, convenient ways to interact with our practice. The reminder system is invaluable, and Conversations takes it into the world of texting - which our patients love! The ease of patient self-scheduling has also made the lives of our front desk associates MUCH easier. **What do you dislike about Solutionreach?** I would have to say long hold times when I call support. **What problems is Solutionreach solving and how is that benefiting you?** SR Spotlight has made it easier to maintain a an ongoing relationship with our patients. Our patients experience that we know them when they call, and we're able to more quickly respond to their requests. We've come to rely on these features! **Official Response from Lea Chatham:** > Thank you for the review, Makael! ### 30. Immediate action required to dramatically reduce no-shows! **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis s. | CXO, publicity and media coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2019 **What do you like best about Solutionreach?** Solutionreach immediately reduced no-shows! **What do you dislike about Solutionreach?** It is hard to get through on the phone for support and the online robot is not much help. **Recommendations to others considering Solutionreach:** You will not be disappointed. They are there to help you manage the best you can with many tools that are great to utilize. **What problems is Solutionreach solving and how is that benefiting you?** Reducing no-shows and providing an easy last-minute reminder to patients. ### 31. I don't have to think about Solutionreach and I love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2019 **What do you like best about Solutionreach?** Solutionreach is very consistent. I run a busy chiropractic practice and am focused on treating patients. Solutionreach runs automatically in the background and I do not need to touch it at all, which is a huge value for me. I also like that it is HIPPA compliant and integrate seamlessly into the electronic health records software that our practice utilizes. **What do you dislike about Solutionreach?** The email drip campaign (newsletter) feature only allows for you to send one email per week, I would like to be able to send multiple emails per week with this feature. I would also like see some more robust CRM type features added into the Solutionreach platform. I would like to have all electronic communication tools under one umbrella instead of having to utilize multiple different products that do not integrate into each other. I would be willing to pay for this additional feature **Recommendations to others considering Solutionreach:** Make sure that it is integrated with whatever business software you are utilizing. **What problems is Solutionreach solving and how is that benefiting you?** Patients missing appointments and patient communication. Solutionreach has decreased our no call/no show percentage for patient visits and help us to capture more revenue. It has also made it easier our office to change appointments by reading the message from a patient instead of having to answer an additional 10-15 phone calls per business day. **Official Response from Lea Chatham:** > Thank you for the review. We will pass along your suggestions to our product development team. ### 32. Best Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Parker H. | Business Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** I have tested a lot of products and even used a couple before we found Solution Reach but there are none that even come close to what Solution Reach can do. One last thing that I will mention is that some great companies diminish after a few years because they stay stagnant, Solution Reach is continually seeking ways to add to their product so that it add an increased value to this already priceless product. **What do you dislike about Solutionreach?** The only negative is that there are so many features I have yet to use them all. **Recommendations to others considering Solutionreach:** Great choice for your dental office support. **What problems is Solutionreach solving and how is that benefiting you?** Communication with Patients. Time management is optimized thanks to Solution Reach **Official Response from Lea Chatham:** > Thank you, Parker. Can we have someone follow up to help with anything? ### 33. Strange interface, but works. **Rating:** 3.5/5.0 stars **Reviewed by:** Bridget B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about Solutionreach?** Solution Reach has been generally easy to work with and syncs up well with our EMR (General Electric Centricity) to cross-share patient information and account details. They have great customers service and the "help" section of the site has wonderful tutorials if you're struggling with navigating the portal, or setting up a custom communication. It can gather all our information from as far back as the company records go, meaning we can target patients who haven't been here in years - a nice bonus. **What do you dislike about Solutionreach?** Some things are saved in weird places. For example, different communication options and their coresponding reports are all saved under different names in different areas of the portal - so it's not alway user friendly to do a big sweep and check everything at once. All emails should, ideally, deploy out of the same area of the site - but they don't. I wish I could create drag-and-drop custom newsletters (similiar to MailChimp). **Recommendations to others considering Solutionreach:** Make sure your information is syncing properly before going live. We used a 3rd party tech team to set-up with our remote system. **What problems is Solutionreach solving and how is that benefiting you?** This platform helps us with scheduling and patient communications - including recalls, reminders and general newsletters. We use it for both text and email communications. We also use it to organize "trigger" emails such as birthday messages and recalls that deploy on their own via actions a potiant takes. ### 34. Great software to help you work smarter not harder! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Solutionreach is a great too for the medical office staff, it gives you the tools you need, easily, to reach out to patients many different ways! **What do you dislike about Solutionreach?** I can't really say that I dislike anything at this time! **Recommendations to others considering Solutionreach:** This software has a lot to offer. The customer service is great and there are a ton of self help/training videos for your team to go over after the initial training that they do that you can do at your own pace and time! This is truly an asset if used correctly. They are definitely moving in the right direction! **What problems is Solutionreach solving and how is that benefiting you?** No problems, it's just a little bit of a learning curve, as with anything, but Solutionreach is great about helping you out if needed and there are lots of helpful tools and videos that you can learn at your own pace and when you have time (which I love) **Official Response from Lea Chatham:** > Thanks for the review! ### 35. EXCELLENT PATIENT COMMUNICATION **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlin L. | OFFICE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** SolutionReach is everything you need for patient communication! Every day life is SO much better with automated appointment reminders via text and email, automated personalized follow up emails and texts, review requests, newsletters, and direct texting via any desktop or mobile device. **What do you dislike about Solutionreach?** The only thing I can think of that would improve SolutionReach, would be a way to integrate with our phone system. **Recommendations to others considering Solutionreach:** Feel free to do your research, you will find SolutionReach NEVER over promises/under delivers. The services offered, combined with the ease of implementation, are far superior than any other system. Especially for the cost. **What problems is Solutionreach solving and how is that benefiting you?** Patients are keeping their reserved times and appointments. **Official Response from Lea Chatham:** > Thank you for the review. What phone system are you using? I'd like to look into what we can do. ### 36. Getting better all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Texting capabilities using our landline has been amazing! It saves our staff so much time in call-backs and we are able to reschedule cancelled appointements right away via text. **What do you dislike about Solutionreach?** It would be awesome if SR Intake information could be imported directly into the patient's medical history and into smartdocs instead of us having to download and import into smartdocs and enter in medical hx manually - Regardless, it's still better than loads of paperwork **Recommendations to others considering Solutionreach:** Appointment confirmations, ability to text from our landline and capabilities to send birthday, last minute opening, overdue appt reminders are fantastic, time saving services that any company can benefit from **What problems is Solutionreach solving and how is that benefiting you?** We are rescheduling a lot of cancelled appointments by rescheduling via text right away instead of leaving messages and waiting for call backs. The intake forms are going to be great to help us go ALL -digital eventually **Official Response from Lea Chatham:** > Thanks for the review! ### 37. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Ali P. | medical office asst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** It is a very easy way to keep up with patients and communicate with them. I like that im able to send out text messages when im not able to get them on the phone. most people don't answer their phone anymore but will respond to a text **What do you dislike about Solutionreach?** I haven't found much I don't dislike at this time **Recommendations to others considering Solutionreach:** Keep in mind that it will make communication between your cliants very easy. Youll be able to reach out with ease and they will be able to respond quicker **What problems is Solutionreach solving and how is that benefiting you?** It makes it easier to work with patients. to get them in and out faster **Official Response from Lea Chatham:** > Ali, thanks for the review! ### 38. Excellent Service. Saves Time, Increases Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Online appointments, Automated Recalls and confirmations. This service increases my patient flow and keeps my current patients returning at appropriate intervals. No show rates have also decreased. **What do you dislike about Solutionreach?** Not everything is automated. Still have some bugs to figure out regarding previous patients when it comes to online appointments. **Recommendations to others considering Solutionreach:** Be patient and learn everything. Don't leave it to your technicians to do by themselves **What problems is Solutionreach solving and how is that benefiting you?** Still working on the online appointment issue when it comes to previous patients. We need the previous patient to have to update their phone number and current insurance information. Leads to more work on our end **Official Response from Lea Chatham:** > Thanks for the review, Aaron. I'll pass along your feedback on the online review process to our development team. ### 39. Love having everything in one place! **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea B. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** I love that we can find appointment confirmations in the same place that we do our paperwork. It makes the check-in process super quick and easy! **What do you dislike about Solutionreach?** I would like it if SR intake and SR tablet could work together instead of having to choose one or the other. **What problems is Solutionreach solving and how is that benefiting you?** We loved using the SR Tablet, so we chose to give the SR intake a try. We LOVE SR intake as well, just wish we could use them both for paperwork. But, having online paperwork available to use has greatly cut down our daily paper use which is great! **Official Response from Lea Chatham:** > Thanks, Chelsea! ### 40. We love Solution Reach! **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Automated and customized messaging is awesome. We also use the texting option every day! Online scheduling is a must for our patients. There are lots of things to love! **What do you dislike about Solutionreach?** Sometimes our portal and software says our pw is incorrect, but later it will work just fine. I'm not sure what the issue is there, but it always lets us in eventually. **What problems is Solutionreach solving and how is that benefiting you?** Getting recall pt's scheduled without having to do a lot of hands on. We don't have to pay someone to sit and call down a list or print reminder cards. It really pays for itself. **Official Response from Lea Chatham:** > Thanks, David! ### 41. LOVE it!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** For several years we have used their service. Still satisfied. They really help out on those tasks that are time consuming, and have eliminated us having paper patient forms. They allow patients to pay via text, which is very convenient for a lot of busy patients! They stay on the front line of their field and do not disappoint! **What do you dislike about Solutionreach?** Needing a refresher for some of the services. That does take quite a bit of time, and I don't always have time to go over all of the services they offer. **Recommendations to others considering Solutionreach:** Great for those looking to save themselves time, money and resources! **What problems is Solutionreach solving and how is that benefiting you?** Saving time and resources. Less paper and less clutter! Gives me peace of mind knowing things I haven't had time to do are being neatly and automatically. Also, they send out birthday emails and patients like that! A little personal touch! ### 42. Love Solution Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda E. | Appointment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Solutionreach?** Solution Reach Conversations is great! We can "text" our patients and they can text us, which they love and it makes communicating for us very easy! **What do you dislike about Solutionreach?** We just implemented SR Intake and have found several things that don't work with it. Also, the inability to send an Intake Form to a new patient is not convenient at all. **Recommendations to others considering Solutionreach:** This is a must have for offices! **What problems is Solutionreach solving and how is that benefiting you?** The confirmation and reminder process that we use through Solution Reach is great and has eliminated "no-shows" The conversations feature is a great way to communicate fast and efficiently with patients (and labs)!!! **Official Response from Lea Chatham:** > Thank you for the review, Amanda! I will share your feedback about SR Intake. I'd like to have someone follow up to see if we can help make Intake better. Can you message me your practice name and contact number? ### 43. Solution Reach is the Best! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Solutionreach?** Being able to remind patients about appointments, and having the messaging to where a practitioner can message us while in room and vice versa. Also, sending a quick text to a patient to call if we cannot get a hold of them **What do you dislike about Solutionreach?** Patients do tend to text back yes, thank you or such when it is just a reminder, and that pops up as a new message for us. **What problems is Solutionreach solving and how is that benefiting you?** Our no call no show rate has been lowered quite a bit since getting Solution Reach ### 44. Solution Reach is easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Solution Reach makes all of their different products easily accessible from their home page! Our office loves SR Conversations app because we find it the quickest way to communicate with our patients in this new technology-driven era. We love the newsletter templates, it makes sending out quarterly newsletter quick and painless. **What do you dislike about Solutionreach?** We have had to speak with customer service several times to reinstall/figure out why Solution Reach wasn't syncing with our appointment book. **What problems is Solutionreach solving and how is that benefiting you?** Getting in touch with our patients through SR Conversations has really helped keep an updated schedule. Patients can no longer say they did not listen to our confirmation voicemails because they can communicate through text with us if they need to reschedule! **Official Response from Lea Chatham:** > Thank you for the review. ### 45. Wonderful Service **Rating:** 5.0/5.0 stars **Reviewed by:** Travis N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** It's just so helpful to be able to communicate with our patients in this way. Takes a lot off of our plate, we love it, and so do our patients. **What do you dislike about Solutionreach?** Sometimes patients will complain that they were inundated with texts/emails, so perhaps that can be a little overwhelming at times. **Recommendations to others considering Solutionreach:** Lots of options on the market, but solutionreach is tried and true! We love it! **What problems is Solutionreach solving and how is that benefiting you?** Easy confirmations. Great for filling up open spots on the schedule. **Official Response from Lea Chatham:** > Travis, thanks for the review! ### 46. Almost there **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** The services offered are great and it isn't that hard to use. **What do you dislike about Solutionreach?** We have constant interruptions in our service and techs who are not sure why it is happening.There also used to be a lot more personalized care and it is very automated now with no regular rep to help us anymore. **Recommendations to others considering Solutionreach:** Definitely look into using Conversations, it is a great service. **What problems is Solutionreach solving and how is that benefiting you?** Confirmations take a lot of time, so it definitely helps in this area. Texting using our office number is very useful as well. **Official Response from Lea Chatham:** > Thank you for the review. I'll pass on your comments about customer service to our VP of Customer Success. ### 47. SolutionReach Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** I like the fact that it gives our business the opportunity to reach out to our patients conveniently and in a timely manner. **What do you dislike about Solutionreach?** I dislike the fact the updates are not real time. For a clinical, that is a much pain. I also do not like the process of me having to provide "multiply examples" before they can fix any issue. **Recommendations to others considering Solutionreach:** Be patiuent and also make sure to follow up on your tickets and keep your ref# **What problems is Solutionreach solving and how is that benefiting you?** Most definitely has seen a decrease in our "No Shows" due to patients being able to reach us after hours and at their convenience. **Official Response from Lea Chatham:** > Thank you for the feedback. I'll pass along your comments to customer success. ### 48. Convenient and a great "employee" **Rating:** 5.0/5.0 stars **Reviewed by:** Marty B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** The program is so easy to use. The set up was a breeze and customer service, is truly service. They are friendly and willing to help! **What do you dislike about Solutionreach?** Really, there isn't much of anything I can think of that I dislike... other than we didn't start using the service sooner! **Recommendations to others considering Solutionreach:** Do not be turned off by the monthly price. The service will be worth every penny and is better than hiring another employee **What problems is Solutionreach solving and how is that benefiting you?** We have been able to save time by not having to make reminder calls. Patients love the text messaging and our failed appointment rate has been dramatically reduced **Official Response from Lea Chatham:** > Thanks, Marty! ### 49. Always a pleasure working with SR **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Patient Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** I love that i can send my patients customized text messages and it syncs with my software **What do you dislike about Solutionreach?** I don't believe there is anything i dislike **Recommendations to others considering Solutionreach:** Do it! Do not hesitate and trust me it will help a lot with confirmations and reduce cancellation. **What problems is Solutionreach solving and how is that benefiting you?** We have less cancellations now that we have solution reach. Our patients love the text and email reminders **Official Response from Lea Chatham:** > Thanks, Jessica! ### 50. Texting **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle M. | Scheduling Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Solution Reach has increased our ability to contact patients through text. **What do you dislike about Solutionreach?** There is a limited amount of characters you can send per text. **What problems is Solutionreach solving and how is that benefiting you?** Patients are able to contact us easier and at their convenience. They are not always able to make a phone call or answer our calls but, they can quickly send a text to reach us. **Official Response from Lea Chatham:** > Thanks, Danielle. Unfortunately, the text character limit is the call carriers and not Solutionreach so we can't change that. If we could, we would! ## Solutionreach Discussions - [What is your biggest need for texting communication during this time?](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) - 1 comment, 1 upvote - [How do I make sure the reviews are getting on Google and Yelp?](https://www.g2.com/discussions/24099-how-do-i-make-sure-the-reviews-are-getting-on-google-and-yelp) - 2 comments, 1 upvote - [Is Solution Reach only for US based companies ?](https://www.g2.com/discussions/is-solution-reach-only-for-us-based-companies) - 1 comment, 1 upvote - [Is there a way to import copay's into the patient profile under insurance?](https://www.g2.com/discussions/12098-is-there-a-way-to-import-copay-s-into-the-patient-profile-under-insurance) - 1 comment, 1 upvote - [I would love someone to contact us regarding the SR Intake issue we are having.](https://www.g2.com/discussions/12091-i-would-love-someone-to-contact-us-regarding-the-sr-intake-issue-we-are-having) - 1 comment, 1 upvote - [View Solutionreach pricing details and edition comparison](https://www.g2.com/products/solutionreach/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A27%3A35+-0500&secure%5Bsession_id%5D=ea24aa0d-c4fc-4f6e-90c4-9d60bd8032c5&secure%5Btoken%5D=61cc5cc9beb8e850fccf0749ba460195ce9c50f56dbaa7db4ecd363371f054d2&format=llm_user) ## Solutionreach Integrations - [Denticon](https://www.g2.com/products/denticon/reviews) - [Eyefinity OfficeMate](https://www.g2.com/products/eyefinity-officemate/reviews) ## Solutionreach Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Data Collection** - Patient Data Aggregation - Patient Case Management - Patient Data Management - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Utilization Management - Patient Case Management **Patient Convenience ** - Payment Collection - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Generative AI** - AI Text Summarization ## Top Solutionreach Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews) - [Luma Health](https://www.g2.com/products/luma-health/reviews) - 4.8/5.0 (81 reviews)