--- title: Solutionreach Reviews meta_title: 'Solutionreach Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 169 reviews by the users' company size, role or industry to find out how Solutionreach works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 169 scale: '5' date_modified: '2026-08-09' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Solutionreach Reviews **Vendor:** Solutionreach **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 169 ## About Solutionreach Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. ## Solutionreach Pros & Cons **What users like:** - Users value the **streamlined appointment scheduling** with Solutionreach, enhancing communication and user satisfaction for staff and patients. (1 reviews) - Users value the **streamlined patient communication** with Solutionreach, making scheduling effortless for both staff and patients. (1 reviews) - Users value the **efficient communication** capabilities of Solutionreach, ensuring quick and easy updates for all customers. (1 reviews) - Users find **communication easy** with Solutionreach, allowing quick updates to reach customers efficiently. (1 reviews) - Users value the **communication efficiency** of Solutionreach, finding it quick to send updates to customers. (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) - Helpful (1 reviews) - Mass Communication (1 reviews) **What users dislike:** - Users are frustrated by **frequent updates** that change the functionality of Conversations, leading to a less seamless experience. (1 reviews) - Users find the **browser dependency inconvenient** , as it complicates usage and leads to accidental closures. (1 reviews) - Users find the **inefficient updates** frustrating, as it complicates the user experience with unnecessary browser requirements. (1 reviews) - Users desire a **pay per use payments option** for greater flexibility with Solutionreach billing. (1 reviews) - Users are frustrated with the **update issues** in Solutionreach, particularly the unintended browser opening of Conversations. (1 reviews) - User Discomfort (1 reviews) ## Solutionreach Reviews ### 1. Customer for 5 years **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Solutionreach?** They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company. **What do you dislike about Solutionreach?** They won' t let you leave unless you notify them 30 days before your term is up - they promise you a lot in the sales pitch including not enforcing that limit. They also promised us not to raise the amount we were charged, but they did anyway. **What problems is Solutionreach solving and how is that benefiting you?** They aren't really solving problems. They do make problems. And if you try to contact support you get an an outsourced call center. Their forms save into Eaglesoft smart docs, but do not WRITE back as promised. They do have a decent desktop notification program so that is good. ### 2. Not Good (understatement) **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Solutionreach?** Solution reach was probably good 20 year ago - however due to change in ownership it has gone down hill. I used it for a brief period and it was not good. The transition was even worse. **What do you dislike about Solutionreach?** Overpriced and basic - competitor products are significantly superior. Also, customer service was terrible. **Recommendations to others considering Solutionreach:** Look elsewhere **What problems is Solutionreach solving and how is that benefiting you?** It did patient communication - which every software does - and it was very average ### 3. Good (Not Great) Software / Poor Support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Solutionreach?** The platform provides a good mix of tools to communicate / interact with patients. I think they have the potential to be a good platform to use but it is not polished and has a few rough spots. **What do you dislike about Solutionreach?** Their support process and team are very unpredictable and inconsistent. The people on the team are always professional and want to help. However when you call in for support, you will spend a significant portion of your time on hold; they will follow a scripted troubleshooting steps that may or may not be related to your issue. Escalating to a more technical team or supervisor will mean you spend more time on hold in which you ultimately may not get a person that can actually help. I have also added products from Solution Reach which typically requires set up by a specialist. This process can take weeks once you sign up online, they will not reach out with a week as stated after you sign up. Again the folks are helpful, but they seam to be understaffed and overwhelemed and unable to train folks fast enough to provide useful help. So ultimately you end up wasting your own time. Finally, I think the supervisors understand the predicament you are in as many practices are operated by owners with limited time, however if you get a hold of them they will not follow up with you to resolve your issue with you persistantly following up with them. In one instance, I did engage with a very helpful supervisor (Bryce) that understood my predicament and we agreed on a plan of action to address my concerns / issues. However, weeks passed with no update and the agreed upon plan was not completed. I am in the process of evaluating other providers as the total cost of working with Solution Reach in the past and in the future has far exceeded the value they are providing. **Recommendations to others considering Solutionreach:** If you have a technical staff that can work with SR to set up and resolve issues, this platform may work for you. Otherwise, if you need a low touch platform, I would look for another one. **What problems is Solutionreach solving and how is that benefiting you?** Patient Communications Appointment Scheduling Appointment Reminders Recall Notifications ### 4. Not a good company to work with **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Solutionreach?** We really appreciated being able to access our data anywhere (browser based). **What do you dislike about Solutionreach?** Their lack of customer support or care for their client's success. unreliable, glitchy product. **Recommendations to others considering Solutionreach:** glitchy product and poor client service. **What problems is Solutionreach solving and how is that benefiting you?** Patient appointment reminders are not consistent and are always an issue and very glitchy causing much upset with our patients. Their API's are not reliable either causing errors with appointment reminders. **Official Response from Alan Miller:** > I'm sorry to hear that your experience with Solutionreach has caused such frustration. We've worked with many of our customers to provide relief due to financial stress from COVID-19 and would love to follow up with John about your situation. Could you please email community@solutionreach.com with your office name and phone number so we can contact you to discuss how we can resolve your concerns? ### 5. The WORST customer service I have ever experienced. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Solutionreach?** Easy to set up initially but nothing else. **What do you dislike about Solutionreach?** There is literally no customer support once you are onboarded and running. The customer support only gets you to an off shore call center. Emails with customer service are very difficult and generally take days or longer to get a response. We had a disruption in our sync with our practice management system that caused a full loss of service from SolutionReach. Once we noticed the service had stopped working we tried to contact them. They had no information for us, no idea what was wrong and no solution. Weeks passed and still no solution. Kept telling us they were looking into it via email. When I personally contacted the rep that was supposedly helping use I was given the same answer. They were working on it but he had no idea on a timeline. I asked for daily updates and did not receive any. Called the phone number and was sent to a call center and told rep was on another call. Left my number to call back and never received a call. Email back again and still no ETA on repair. Then told end of the week of 12/27. Nothing. Today got an email (1/8/2021) that they have fixed it. No apology. No refund for lost coverage/service. **What problems is Solutionreach solving and how is that benefiting you?** Exceptionally poor customer service and support. You are on your own once installed. Appointment reminders worked fine when the product was actually running. **Official Response from Alan Miller:** > I'm so sorry that you haven't received the support you need. I'd like to look into what happened and make sure that you have a way to easily get help with these kind of issues moving forward. Could you send an email with your practice name and phone number to community@solutionreach.com so I can find out more? Again, I apologize for the poor experience you've had. ### 6. Terrible Product From a Dishonest Company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Solutionreach?** Very unhappy. Was forced to use this company as it was the only one that integrated with our PM. **What do you dislike about Solutionreach?** I hope this will serve as a warning for anyone who may be considering using this company. We have been customers of SR for a long time and had a fairly good experience until the last year or so, but the past month has completely destroyed our relationship with them. We will be moving on to another company as soon as our contract is up. I have seen a steady decline in service over the years and it has become increasingly difficult to get any help resolving the multitude of issues that arise. We have had countless patients call with complaints of receiving multiple appointment reminders for appointments that had been cancelled out of the system weeks prior. They have never been able to resolve this issue despite the many calls to Tech Support. Additionally, SR Intake does not function as advertised and has created hours of extra work for our practice. It sends duplicate forms to our patient's charts every 10 minutes after initial completion resulting in HUNDREDS of duplicate forms that need to be manually deleted one by one. After calling the tech support line every day and leaving a new message each time, I did not receive a single update for over a week and half (with every day more and more unwanted documents pile up) and it took threats of cancellation to get anyone to speak to me. After explaining my situation I was offered reimbursement, but was being asked to sign an agreement. I specifically asked whether we had to sign a new contract at that time and was told I would not- my contract end date would be the same. After receiving the document I found that it did in fact include an agreement to sign on for another 12 months and when I confronted the representative Kris, he denied this conversation ever took place and said I would have to take legal action if I wanted to look into the matter. Very unscrupulous and dishonest company and I would rather not be reimbursed than sign on for even one more month with them. After posting an unhappy review on another site, several other offices reached out to me voicing their own dissatisfaction and was told they had the exact same experience. Beware. **What problems is Solutionreach solving and how is that benefiting you?** Despite what the name implies, they do not provide a solution to any problem. **Official Response from Alan Miller:** > I'm so sorry to hear that you've had such a poor experience with our products and service. I would love to help resolve the situation with your reimbursement request but need a way to get in touch with you. Please send an email to community@solutionreach.com with your office name and phone number so I can look into this and get back to you. ### 7. Not all they claim it to be........ **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Solutionreach?** Having a mobile option is a nice feature **What do you dislike about Solutionreach?** Their lack of customer support - This is not just related to COVID. It is IMPOSSIBLE to get help with issues. You can email or chat with a auto attendant which gets you nowhere. They make changes to their system and there is ZERO communication with clients. The contract auto-renews WITHOUT warning so be AWARE! Our contract auto-renewed and I tried to cancel right after (WITHIN THE 1st MONTH) not realizing that it had happened. I had several examples of issues that we have experienced with the software and they could care less! John Fieldsted was horrible to deal with. If you ever have the "pleasure" do yourself a favor and request his manager before you even get started. We are now stuck with their service $3,300 for the next year and I honestly want nothing to do with them after my experience. The appointment reminders have "glitches" where canceled appts continue to get messages, text messages do not go out correctly, and patients are not always able to view our text messages to them. Frequent system downtimes where information does not sync properly, messages are not accessible, and wait times on the phone to find out why was always at least an hour wait. When the system does come back up.....all information in-between is lost resulting in frustrated and angry clients When messaging clients, the characters are limited and conversations are hard. The templates used for reminders are limited and not modifiable other than changing the text and logo. You cannot alter the format (font, bold, center, etc.) at all and can't change how the email is laid out either. **Recommendations to others considering Solutionreach:** DON'T DO IT! They do not do good business and are not worth the issues encountered after the fact **What problems is Solutionreach solving and how is that benefiting you?** Solution Reach causes more problems that it resolves in the long run and once they have their hooks into you, it is a fight to get away. Not good business, which is why they have so many negative reviews ### 8. Unprofessional, slow sync time **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Solutionreach?** There is not anything our office likes about Solutionreach. **What do you dislike about Solutionreach?** The system has a very slow sync time, we have had several patients that have cancelled or rescheduled appointments days ahead and still get several text messages from Solution Reach. When our contract was up, we were notified the day of. There was absolutely no prior notification via email, mail, or phone stating that are contract was almost up. They called the day off and asked if we wanted to renew for a new year. Very unprofessional. They have messed up multiple times to the point we have gotten 6 months free services for both of our offices if that tells you anything. **Recommendations to others considering Solutionreach:** Don't waste the time and money using Solutionreach. It is cheaper, but you get what your pay for. **What problems is Solutionreach solving and how is that benefiting you?** There are no benefits or problem solving. SolutionReach has only been a headache for our office. ### 9. Improvements are much needed. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2018 **What do you like best about Solutionreach?** I enjoyed the ability to send and receive texts, set up reminder e-mails, or even wish a patient Happy Birthday! **What do you dislike about Solutionreach?** There is a lot I was unhappy with. First was contract and pricing. Next, I didn't like the limitations it put in place to contact my patients. In major snow storms, I would have to use over 100 communications and kept hitting a wall. With no power, you NEED to text and call cell phones, limiting ones service makes it impossible. I also didn't like the limitations it put on the NUMBER of communications I can do. Some patients need multiple reminders, 3 isn't enough. **Recommendations to others considering Solutionreach:** Shop around with other companies and find something that fits your exact needs. For my base of 5000 active patients, this wasn't a good fit. **What problems is Solutionreach solving and how is that benefiting you?** This software helped slightly improve my no show percentage. ## Solutionreach Discussions - [What is your biggest need for texting communication during this time?](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) - 1 comment, 1 upvote - [How do I make sure the reviews are getting on Google and Yelp?](https://www.g2.com/discussions/24099-how-do-i-make-sure-the-reviews-are-getting-on-google-and-yelp) - 2 comments, 1 upvote - [Is Solution Reach only for US based companies ?](https://www.g2.com/discussions/is-solution-reach-only-for-us-based-companies) - 1 comment, 1 upvote - [Is there a way to import copay's into the patient profile under insurance?](https://www.g2.com/discussions/12098-is-there-a-way-to-import-copay-s-into-the-patient-profile-under-insurance) - 1 comment, 1 upvote - [I would love someone to contact us regarding the SR Intake issue we are having.](https://www.g2.com/discussions/12091-i-would-love-someone-to-contact-us-regarding-the-sr-intake-issue-we-are-having) - 1 comment, 1 upvote - [View Solutionreach pricing details and edition comparison](https://www.g2.com/products/solutionreach/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A15%3A29+-0500&secure%5Bsession_id%5D=6d44d111-fd6b-4c9e-af07-775aee0a74c7&secure%5Btoken%5D=e964025888e1764e03b86319c4b1c10d3475905305c45d5ac5c603e9584b53b0&format=llm_user) ## Solutionreach Integrations - [Denticon](https://www.g2.com/products/denticon/reviews) - [Eyefinity OfficeMate](https://www.g2.com/products/eyefinity-officemate/reviews) ## Solutionreach Features **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Information Flow** - Campaign Management - Forms Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Data Collection** - Patient Data Aggregation - Patient Case Management - Patient Data Management - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Claims Management - Appointment Management - Wait List Management - Assessment Management - Referral Management - Patient Records Management - Bed Management - Workflow Management - Task Management - Document Management - Calendar Management - Compliance Management - Employee Management - Case List Management - Case Management **Patient Convenience ** - Payment Collection - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Additional Functionality** - GDPR Compliance - SMS Messaging - Activity Tracking - Treatment Planning - Activity Dashboard - Candidate Profiles - Progress Notes - Multi-Factor Authentication - Billing & Invoicing - Charting - Case Notes - Graphical Data Presentation - Progress Reports - Reminders - Alerts/Notifications - AI Copilot - HIPAA Compliant - Electronic Signature - Mobile Access - Reporting & Statistics - Third-Party Integrations - Generative AI - Eligibility Verification - API - Clinical Assessment Tool - Patient Intake - Multi-Location - Medical History Records - Client Chart Audit Tools - Telemedicine - Payment Processing - EHR/EMR Integration - Self Payment - Role-Based Permissions - Customizable Forms - Surveys & Feedback - Goal Setting/Tracking - Self Service Portal - Group Notes - Authorization Tracking - Level of Care Evaluation - Team Notes - Patient Engagement **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top Solutionreach Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews) - [Luma Health](https://www.g2.com/products/luma-health/reviews) - 4.8/5.0 (81 reviews)