--- title: Solutionreach Reviews meta\_title: 'Solutionreach Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 169 reviews by the users' company size, role or industry to find out how Solutionreach works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 169 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Solutionreach Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Solutionreach but has limited features. Are you part of the Solutionreach team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. * * * Seller [Solutionreach](https://www.g2.com/sellers/solutionreach) Discussions [Solutionreach Community](https://www.g2.com/products/solutionreach/discuss) Languages Supported Arabic, English, French, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Logan Clifford Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/solutionreach/pricing) ## Top-Rated Alternatives [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![RevenueWell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RevenueWell") RevenueWell 4.7/5(138) ](https://www.g2.com/products/revenuewell/reviews) [ ![Luma Health](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luma Health") Luma Health 4.8/5(84) ](https://www.g2.com/products/luma-health/reviews) [ View All Alternatives ](https://www.g2.com/products/solutionreach/competitors/alternatives) ## User Insights Average based on 169 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Solutionreach Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Denticon ](https://www.g2.com/products/denticon/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Eyefinity OfficeMate ](https://www.g2.com/products/eyefinity-officemate/reviews) Show More ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/25/2023 "Customer for 5 years" 0/5 What do you like best about Solutionreach? They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? They won' t let you leave unless you notify them 30 days before your term is up - they promise you a lot in the sales pitch including not enforcing that limit. They also promised us not to raise the amount we were charged, but they did anyway. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? They aren't really solving problems. They do make problems. And if you try to contact support you get an an outsourced call center. Their forms save into Eaglesoft smart docs, but do not WRITE back as promised. They do have a decent desktop notification program so that is good. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/4/2022 "Not Good (understatement)" 0/5 What do you like best about Solutionreach? Solution reach was probably good 20 year ago - however due to change in ownership it has gone down hill. I used it for a brief period and it was not good. The transition was even worse. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? Overpriced and basic - competitor products are significantly superior. Also, customer service was terrible. Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: Look elsewhere Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? It did patient communication - which every software does - and it was very average Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 8/6/2021 "Good (Not Great) Software / Poor Support" 0/5 What do you like best about Solutionreach? The platform provides a good mix of tools to communicate / interact with patients. I think they have the potential to be a good platform to use but it is not polished and has a few rough spots. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? Their support process and team are very unpredictable and inconsistent. The people on the team are always professional and want to help. However when you call in for support, you will spend a significant portion of your time on hold; they will follow a scripted troubleshooting steps that may or may not be related to your issue. Escalating to a more technical team or supervisor will mean you spend more time on hold in which you ultimately may not get a person that can actually help. I have also added products from Solution Reach which typically requires set up by a specialist. This process can take weeks once you sign up online, they will not reach out with a week as stated after you sign up. Again the folks are helpful, but they seam to be understaffed and overwhelemed and unable to train folks fast enough to provide useful help. So ultimately you end up wasting your own time. Finally, I think the supervisors understand the predicament you are in as many practices are operated by owners with limited time, however if you get a hold of them they will not follow up with you to resolve your issue with you persistantly following up with them. In one instance, I did engage with a very helpful supervisor (Bryce) that understood my predicament and we agreed on a plan of action to address my concerns / issues. However, weeks passed with no update and the agreed upon plan was not completed. I am in the process of evaluating other providers as the total cost of working with Solution Reach in the past and in the future has far exceeded the value they are providing. Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: If you have a technical staff that can work with SR to set up and resolve issues, this platform may work for you. Otherwise, if you need a low touch platform, I would look for another one. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Patient Communications Appointment Scheduling Appointment Reminders Recall Notifications Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 1/4/2018 "Not a good company to work with" 0.5/5 What do you like best about Solutionreach? We really appreciated being able to access our data anywhere (browser based). Review collected by and hosted on G2.com. What do you dislike about Solutionreach? Their lack of customer support or care for their client's success. unreliable, glitchy product. Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: glitchy product and poor client service. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Patient appointment reminders are not consistent and are always an issue and very glitchy causing much upset with our patients. Their API's are not reliable either causing errors with appointment reminders. Review collected by and hosted on G2.com. Show More Response from Alan Miller of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-540890/official_response/edit) I'm sorry to hear that your experience with Solutionreach has caused such frustration. We've worked with many of our customers to provide relief due to financial stress from COVID-19 and would love to follow up with John about your situation. Could you please email community@solutionreach.com with your office name and phone number so we can contact you to discuss how we can resolve your concerns? 8/27/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 1/8/2021 "The WORST customer service I have ever experienced." 0/5 What do you like best about Solutionreach? Easy to set up initially but nothing else. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? There is literally no customer support once you are onboarded and running. The customer support only gets you to an off shore call center. Emails with customer service are very difficult and generally take days or longer to get a response. We had a disruption in our sync with our practice management system that caused a full loss of service from SolutionReach. Once we noticed the service had stopped working we tried to contact them. They had no information for us, no idea what was wrong and no solution. Weeks passed and still no solution. Kept telling us they were looking into it via email. When I personally contacted the rep that was supposedly helping use I was given the same answer. They were working on it but he had no idea on a timeline. I asked for daily updates and did not receive any. Called the phone number and was sent to a call center and told rep was on another call. Left my number to call back and never received a call. Email back again and still no ETA on repair. Then told end of the week of 12/27. Nothing. Today got an email (1/8/2021) that they have fixed it. No apology. No refund for lost coverage/service. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Exceptionally poor customer service and support. You are on your own once installed. Appointment reminders worked fine when the product was actually running. Review collected by and hosted on G2.com. Show More Response from Alan Miller of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-4546482/official_response/edit) I'm so sorry that you haven't received the support you need. I'd like to look into what happened and make sure that you have a way to easily get help with these kind of issues moving forward. Could you send an email with your practice name and phone number to community@solutionreach.com so I can find out more? Again, I apologize for the poor experience you've had. Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 12/4/2020 "Terrible Product From a Dishonest Company" 0/5 What do you like best about Solutionreach? Very unhappy. Was forced to use this company as it was the only one that integrated with our PM. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I hope this will serve as a warning for anyone who may be considering using this company. We have been customers of SR for a long time and had a fairly good experience until the last year or so, but the past month has completely destroyed our relationship with them. We will be moving on to another company as soon as our contract is up. I have seen a steady decline in service over the years and it has become increasingly difficult to get any help resolving the multitude of issues that arise. We have had countless patients call with complaints of receiving multiple appointment reminders for appointments that had been cancelled out of the system weeks prior. They have never been able to resolve this issue despite the many calls to Tech Support. Additionally, SR Intake does not function as advertised and has created hours of extra work for our practice. It sends duplicate forms to our patient's charts every 10 minutes after initial completion resulting in HUNDREDS of duplicate forms that need to be manually deleted one by one. After calling the tech support line every day and leaving a new message each time, I did not receive a single update for over a week and half (with every day more and more unwanted documents pile up) and it took threats of cancellation to get anyone to speak to me. After explaining my situation I was offered reimbursement, but was being asked to sign an agreement. I specifically asked whether we had to sign a new contract at that time and was told I would not- my contract end date would be the same. After receiving the document I found that it did in fact include an agreement to sign on for another 12 months and when I confronted the representative Kris, he denied this conversation ever took place and said I would have to take legal action if I wanted to look into the matter. Very unscrupulous and dishonest company and I would rather not be reimbursed than sign on for even one more month with them. After posting an unhappy review on another site, several other offices reached out to me voicing their own dissatisfaction and was told they had the exact same experience. Beware. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Despite what the name implies, they do not provide a solution to any problem. Review collected by and hosted on G2.com. Show More Response from Alan Miller of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-4507376/official_response/edit) I'm so sorry to hear that you've had such a poor experience with our products and service. I would love to help resolve the situation with your reimbursement request but need a way to get in touch with you. Please send an email to community@solutionreach.com with your office name and phone number so I can look into this and get back to you. Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 9/24/2020 "Not all they claim it to be........" 0/5 What do you like best about Solutionreach? Having a mobile option is a nice feature Review collected by and hosted on G2.com. What do you dislike about Solutionreach? Their lack of customer support - This is not just related to COVID. It is IMPOSSIBLE to get help with issues. You can email or chat with a auto attendant which gets you nowhere. They make changes to their system and there is ZERO communication with clients. The contract auto-renews WITHOUT warning so be AWARE! Our contract auto-renewed and I tried to cancel right after (WITHIN THE 1st MONTH) not realizing that it had happened. I had several examples of issues that we have experienced with the software and they could care less! John Fieldsted was horrible to deal with. If you ever have the "pleasure" do yourself a favor and request his manager before you even get started. We are now stuck with their service $3,300 for the next year and I honestly want nothing to do with them after my experience. The appointment reminders have "glitches" where canceled appts continue to get messages, text messages do not go out correctly, and patients are not always able to view our text messages to them. Frequent system downtimes where information does not sync properly, messages are not accessible, and wait times on the phone to find out why was always at least an hour wait. When the system does come back up.....all information in-between is lost resulting in frustrated and angry clients When messaging clients, the characters are limited and conversations are hard. The templates used for reminders are limited and not modifiable other than changing the text and logo. You cannot alter the format (font, bold, center, etc.) at all and can't change how the email is laid out either. Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: DON'T DO IT! They do not do good business and are not worth the issues encountered after the fact Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Solution Reach causes more problems that it resolves in the long run and once they have their hooks into you, it is a fight to get away. Not good business, which is why they have so many negative reviews Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 11/4/2019 "Unprofessional, slow sync time" 0/5 What do you like best about Solutionreach? There is not anything our office likes about Solutionreach. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? The system has a very slow sync time, we have had several patients that have cancelled or rescheduled appointments days ahead and still get several text messages from Solution Reach. When our contract was up, we were notified the day of. There was absolutely no prior notification via email, mail, or phone stating that are contract was almost up. They called the day off and asked if we wanted to renew for a new year. Very unprofessional. They have messed up multiple times to the point we have gotten 6 months free services for both of our offices if that tells you anything. Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: Don't waste the time and money using Solutionreach. It is cheaper, but you get what your pay for. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? There are no benefits or problem solving. SolutionReach has only been a headache for our office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 5/30/2018 "Improvements are much needed." 1/5 What do you like best about Solutionreach? I enjoyed the ability to send and receive texts, set up reminder e-mails, or even wish a patient Happy Birthday! Review collected by and hosted on G2.com. What do you dislike about Solutionreach? There is a lot I was unhappy with. First was contract and pricing. Next, I didn't like the limitations it put in place to contact my patients. In major snow storms, I would have to use over 100 communications and kept hitting a wall. With no power, you NEED to text and call cell phones, limiting ones service makes it impossible. I also didn't like the limitations it put on the NUMBER of communications I can do. Some patients need multiple reminders, 3 isn't enough. Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: Shop around with other companies and find something that fits your exact needs. For my base of 5000 active patients, this wasn't a good fit. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? This software helped slightly improve my no show percentage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Solutionreach? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Solutionreach ](https://www.g2.com/products/solutionreach/discussions/new) ![Alisa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa M.") AM Alisa Marino, MHA • Last activity about 4 years ago What is your biggest need for texting communication during this time? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) GU Guest User What is Solutionreach used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/solutionreach-what-is-solutionreach-used-for) [ View all Discussions ](https://www.g2.com/products/solutionreach/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/solutionreach/pricing) Solutionreach Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_59f781932c12f2cbe314502e6312471a/weave-weave.png "Product Avatar Image") Weave 4.6/5(433) [ Compare Now ](https://www.g2.com/compare/solutionreach-vs-weave-weave) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_88418f000c5430e397a5750623d819ba/revenuewell.jpg "Product Avatar Image") RevenueWell 4.7/5(138) [ Compare Now ](https://www.g2.com/compare/revenuewell-vs-solutionreach) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bef8a8158772a3d7ed49621faee12688/lighthouse-360.png "Product Avatar Image") Lighthouse 360 3.7/5(18) [ Compare Now ](https://www.g2.com/compare/lighthouse-360-vs-solutionreach) ##### ##### Solutionreach Features Patient Experience Secure Communications Platform Compliant Texting - HIPAA Compliant Messaging Patient Convenience Patient Check-in Administration Patient Data Transfer HIPAA Compliance Appointment Scheduler Integration [ View More Features ](https://www.g2.com/products/solutionreach/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[Patient Case Management](https://www.g2.com/categories/patient-case-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which social media listening platforms are good at picking up sentiment shifts around product launches or campaign announcements before they become a problem?](https://www.g2.com/discussions/which-social-media-listening-platforms-are-good-at-picking-up-sentiment-shifts-around-product-launches-or-campaign-announcements-before-they-become-a-problem)[What is the top media and influencer targeting software for agencies?](https://www.g2.com/discussions/what-is-the-top-media-and-influencer-targeting-software-for-agencies)[What data privacy and security considerations matter most when choosing a web acceleration solution?](https://www.g2.com/discussions/what-data-privacy-and-security-considerations-matter-most-when-choosing-a-web-acceleration-solution) [Appian vs Nintex for a team that wants to build internal process applications without needing a dedicated developer for every workflow change?](https://www.g2.com/discussions/appian-vs-nintex-for-a-team-that-wants-to-build-internal-process-applications-without-needing-a-dedicated-developer-for-every-workflow-change)[Best restaurant POS system for small business](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business)[Pros and Cons Details](https://www.g2.com/products/solutionreach/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)