--- title: Solutionreach Reviews meta\_title: 'Solutionreach Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 169 reviews by the users' company size, role or industry to find out how Solutionreach works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 169 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Solutionreach Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Solutionreach but has limited features. Are you part of the Solutionreach team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. * * * Seller [Solutionreach](https://www.g2.com/sellers/solutionreach) Discussions [Solutionreach Community](https://www.g2.com/products/solutionreach/discuss) Languages Supported Arabic, English, French, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Logan Clifford Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/solutionreach/pricing) ## Top-Rated Alternatives [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![RevenueWell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RevenueWell") RevenueWell 4.7/5(138) ](https://www.g2.com/products/revenuewell/reviews) [ ![Luma Health](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luma Health") Luma Health 4.8/5(84) ](https://www.g2.com/products/luma-health/reviews) [ View All Alternatives ](https://www.g2.com/products/solutionreach/competitors/alternatives) ## User Insights Average based on 169 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Solutionreach Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Denticon ](https://www.g2.com/products/denticon/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Eyefinity OfficeMate ](https://www.g2.com/products/eyefinity-officemate/reviews) Show More ![Kelsey H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsey H.") KH Kelsey H. Office Manager Small-Business (50 or fewer emp.) 4/14/2026 "Easy Texting for Payments, Reviews, and Paperwork" 5/5 What do you like best about Solutionreach? I love the texting (text to pay, reviews, paperwork, etc)! It is so easy for my staff and patients! Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I really dislike that the portal has been disabled. It's frustrating. I also don't love that we cannot customize the auto texts for specific appointment types. For example, it sends paperwork requests to our contact lens recheck patients. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? It is solving patient retention as it is sending out automatic texts when patients are due for their exam. It is also very helpful with online scheduling, it saves the clinic a lot of time to not be on the phone making appointments! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Betsy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Betsy C.") BC Betsy C. Business Analyst and Project Manager Enterprise (\> 1000 emp.) 3/4/2026 "Great Partner!" 5/5 What do you like best about Solutionreach? Abby is truly exceptional. She is incredibly responsive, always quick to communicate and follow up, which makes working with her seamless and stress-free. Her competence and attention to detail are evident in everything she does, and she consistently delivers high-quality results. On top of that, Abby is friendly, approachable, and genuinely great to work with. She’s someone you can absolutely rely on — dependable, professional, and always willing to go the extra mile. I can’t recommend her highly enough! Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I am satisfied with the service I receive from solution reach. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Patient confirmations, patient recall, and reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 4/23/2018 "Solution Reach reaches solutions quick and easy" 4.5/5 What do you like best about Solutionreach? Newsletters and office updates are quick and easy to send and reach all our customers fast. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I use to love Conversations but since the latest update I find it annoying to have to have it open in the browser rather than automatic. I keep closing it by mistake. Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: Try it, you will like it. You get to pick and choose how you adapt it to your practice and if you don't like something you can change it.Solution Reach also offers plenty of insight on it's website for making your practice run smoother and different webinars you can attend to stay current with the all the issues facing not only your practice but everyone practice so you don't feel so alone in the fight. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Connecting with our patients in every age group the way they want to be connected. Giving people options they they get choose help make them involved in their investment of saving their teeth. Solution Reach can offer a number of ways to communicate with your patients. Review collected by and hosted on G2.com. Show More Response from Lea Chatham McCann of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-684862/official_response/edit) Thanks for the review! 11/7/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 2/14/2025 "Easy for Staff to Use" 5/5 What do you like best about Solutionreach? Patient communication is streamlined. Staff love using Solutionreach! Easy for patients to schedule. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I wish they had a pay per use payments option. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Saving staff time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/18/2025 Guest users or non-business users of the software, not included in G2 scores. "Very user friendly!" 5/5 What do you like best about Solutionreach? SR makes it very easy to contact patients and confirm information. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? SR does at times miss certain patients and they wont receive reminders but very rarely. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? SR solves the issue of having to get in touch with certain patients only via call. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 7/24/2023 "GREAT RESPONSE TIME AND EAGER TO ASSIST AND RESOLVE" 5/5 What do you like best about Solutionreach? Try to reach out and help as much as possible. Left a phone message for April, our tech, and she reached out, while another tech was trying to help. The next day, we found our auto reminder was still not activated, so we reach out and they were able to resolve the issue in a short time. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? The first tech we reached out to did not have the whole picture of the Conversation piece of the program. He ended up stopping the auto reminder, and thought he had put it back on. Then April called to explain what SR is doing with the current method, and we spent more time with another tech to re-turn on the auto reminder. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? More efficient and simplify how we use the systems that are available Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DK Dionne K. Application Coordinator Analyst II Mid-Market (51-1000 emp.) 3/13/2023 "Easy to Use Product for Appointment Reminder Needs" 4.5/5 What do you like best about Solutionreach? The platform is very easy to use. The site is intuitive and it is not difficult to navigate. The platform actually has several more features that we don't use at the moment. Support is readily available and our account manager is very responsive. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? We have several office locations. SolutionReach treats them as distinct sites, This makes things such as message changes and patients and user login audits difficult, because they have to be done at each site. The platform comes with several pre-configured reports. I do wish that there was some way to create custom reports. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? SolutionReach allows us to send text reminder messages to our patients. We also use the platform to send messages on the fly for such things as office closures or flu shot reminders. The Conversations option was a great assist to us when we implemented Telehealth visits because we can text the telehealth connection link to patients who don't have access to our patient portal. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KP kevin p. Small-Business (50 or fewer emp.) 2/27/2023 "Excellent Product and Customer Care" 5/5 What do you like best about Solutionreach? Solutionreach allows streamlined communications between patients and medical offices. The customer support is by far the best feature! Having a helping hand on the other side makes everything so much easier. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? Navigating the software can be daunting at first, but with everything, practice makes perfect. Customer support does a great job of making this easier! Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Solutionreach is the bridge that connects office management and the patient base. It provides our office with timely recalls for annual exams, appointment confirmations, tracks potential revenue, and provides a platform to communicate with all patients collectively with important news. This has helped our practice grow tremendously in just one year. Review collected by and hosted on G2.com. Show More Response from SR Marketing of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-7769438/official_response/edit) Kevin, we are thrilled that you are happy with our service. Thank you for being our customer and for taking the time to leave this review! Our team will be so excited to hear this feedback. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Marketing Small-Business (50 or fewer emp.) 1/3/2023 "Great multi-purpose platform" 4.5/5 What do you like best about Solutionreach? Ease of use. SolutionReach is very user-friendly among all our staff. Sending group texts, emails and newsletters is very quick and efficient. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? The only aspect of SolutionReach that isn't favorable is when it stops syncing and patients get incorrect texts due to not having an up-to-date schedule. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? The automated reminder system we've tweaked to our specifications benefits us the most. Review collected by and hosted on G2.com. Show More Response from SR Marketing of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-7549103/official_response/edit) Thank you Michelle for sharing your feedback! We're so happy to hear you have found SR to be so user friendly as that is our continued goal. Thank you for your partnership with us! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Crystal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal S.") CS Crystal S. EPU Loan Processor Small-Business (50 or fewer emp.) 6/30/2022 "Our solutionreach team was insightful, personable, informative, & patient. Five stars!" 5/5 What do you like best about Solutionreach? The most helpful thing about Solutionreach is how easy and convenient it is. There are so many automatic features that help reduce my workload and make completing my daily tasks easier and faster. I absolutely love the support team, they will help you with any questions you may have! Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I think the only negative comment I have about Solutionreach would be in regards to Group messaging. When I send out a group message via email and text, it only gives me a few characters to complete a text. It's extremely hard to offer differnt appointments and be personable with the short amount of characters we can use. The email has unlimited characters but the majority of our patients text more than they use email. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? My biggest problem was the constant change in our office's schedule. Solutionreach synchs data more frequently throughout the day, so when a patient cancels their same-day appointment, Solutionreach notices that and will not send the patient a reminder for their appointment. I was having difficulty with the other messaging system because they only synced our info once a day, leaving our patients to continue to get reminders for an appointment they no longer had. Since we have switched to Solutionreach I have not encountered that problem and my patients are happier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Solutionreach? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Solutionreach ](https://www.g2.com/products/solutionreach/discussions/new) ![Alisa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa M.") AM Alisa Marino, MHA • Last activity about 4 years ago What is your biggest need for texting communication during this time? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) GU Guest User What is Solutionreach used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/solutionreach-what-is-solutionreach-used-for) [ View all Discussions ](https://www.g2.com/products/solutionreach/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/solutionreach/pricing) Solutionreach Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_59f781932c12f2cbe314502e6312471a/weave-weave.png "Product Avatar Image") Weave 4.6/5(433) [ Compare Now ](https://www.g2.com/compare/solutionreach-vs-weave-weave) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_88418f000c5430e397a5750623d819ba/revenuewell.jpg "Product Avatar Image") RevenueWell 4.7/5(138) [ Compare Now ](https://www.g2.com/compare/revenuewell-vs-solutionreach) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bef8a8158772a3d7ed49621faee12688/lighthouse-360.png "Product Avatar Image") Lighthouse 360 3.7/5(18) [ Compare Now ](https://www.g2.com/compare/lighthouse-360-vs-solutionreach) ##### ##### Solutionreach Features Patient Experience Secure Communications Platform Compliant Texting - HIPAA Compliant Messaging Patient Convenience Patient Check-in Administration Patient Data Transfer HIPAA Compliance Appointment Scheduler Integration [ View More Features ](https://www.g2.com/products/solutionreach/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[Patient Case Management](https://www.g2.com/categories/patient-case-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which social media listening platforms are good at picking up sentiment shifts around product launches or campaign announcements before they become a problem?](https://www.g2.com/discussions/which-social-media-listening-platforms-are-good-at-picking-up-sentiment-shifts-around-product-launches-or-campaign-announcements-before-they-become-a-problem)[What is the top media and influencer targeting software for agencies?](https://www.g2.com/discussions/what-is-the-top-media-and-influencer-targeting-software-for-agencies)[What data privacy and security considerations matter most when choosing a web acceleration solution?](https://www.g2.com/discussions/what-data-privacy-and-security-considerations-matter-most-when-choosing-a-web-acceleration-solution) [Appian vs Nintex for a team that wants to build internal process applications without needing a dedicated developer for every workflow change?](https://www.g2.com/discussions/appian-vs-nintex-for-a-team-that-wants-to-build-internal-process-applications-without-needing-a-dedicated-developer-for-every-workflow-change)[Best restaurant POS system for small business](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business)[Pros and Cons Details](https://www.g2.com/products/solutionreach/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)