--- title: Solutionreach Reviews meta\_title: 'Solutionreach Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 169 reviews by the users' company size, role or industry to find out how Solutionreach works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 169 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Solutionreach Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Solutionreach but has limited features. Are you part of the Solutionreach team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. * * * Seller [Solutionreach](https://www.g2.com/sellers/solutionreach) Discussions [Solutionreach Community](https://www.g2.com/products/solutionreach/discuss) Languages Supported Arabic, English, French, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Logan Clifford Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/solutionreach/pricing) ## Top-Rated Alternatives [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![RevenueWell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RevenueWell") RevenueWell 4.7/5(138) ](https://www.g2.com/products/revenuewell/reviews) [ ![Luma Health](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luma Health") Luma Health 4.8/5(84) ](https://www.g2.com/products/luma-health/reviews) [ View All Alternatives ](https://www.g2.com/products/solutionreach/competitors/alternatives) ## User Insights Average based on 169 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Solutionreach Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Denticon ](https://www.g2.com/products/denticon/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Eyefinity OfficeMate ](https://www.g2.com/products/eyefinity-officemate/reviews) Show More ![Carol E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carol E.") CE Carol E. Senior Vice President Hospital & Health Care Enterprise (\> 1000 emp.) 1/23/2023 "The Benefits of Solutionreach" 4/5 What do you like best about Solutionreach? I like solutionreach because, it is a tool that helps doctors and other healthcare providers stay in touch with their patients . Especially it  allows patients to give feedback on their experience with the doctor and the practice, which can help improve the service they receive. It is a easy to use and understand, it more convenient for both patients and healthcare providers. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I don't like features that aren't easy to use, it can make it difficult for me to keep in touch with my doctor and manage my appointments. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Solutionreach is a cloud-based platform, which means it can be accessed from anywhere with an internet connection, and this eliminates the need for software installation and maintenance. Overall, Solutionreach can help healthcare providers better manage their patients' appointments, improve communication, and increase patient satisfaction, which can lead to improved healthcare and business outcomes. Review collected by and hosted on G2.com. Show More Response from SR Marketing of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-7629330/official_response/edit) Thanks Carol for your feedback! We're so happy to hear that SR is making a positive impact on your teams, providers and patients. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christopher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher H.") CH Christopher H. Finance Director Hospital & Health Care Enterprise (\> 1000 emp.) 1/23/2023 "Role of Solutionreach in improving patient communication and satisfaction for healthcare providers." 3.5/5 What do you like best about Solutionreach? We like Solutionreach because it allows healthcare providers to effectively schedule appointments, communicate with patients, collect feedback and conduct analytics, which can lead to improved patient management and possibly to an improvement in the overall patient experience. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I don't like SolutionReach because sometimes it stops syncing, and as a result, patients get incorrect texts, some features are outdated and lack customization capabilities, and the Help Center is not modern and confusing. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Solutionreach helps patients improve their relationships with patients by sending them private text messages. It also helps manage reputation by submitting patient satisfaction surveys and managing online reviews that can attract new patients. In general, Solutionreach helps healthcare providers improve patient interaction and communication, increase patient satisfaction, and optimize practical operations. Review collected by and hosted on G2.com. Show More Response from SR Marketing of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-7628009/official_response/edit) Thanks Christopher for your feedback. We're thrilled to hear that SR is helping to improve your patient patient management and overall experience! Our top priority is to continue to expand our capabilities, platform health and customer service to better serve you. Thanks for sharing this. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 1/17/2019 "Great Appointment Reminder Tool" 3.5/5 What do you like best about Solutionreach? We love that after set up SolutionReach runs on it's own to remind patients of their upcoming appointments Review collected by and hosted on G2.com. What do you dislike about Solutionreach? It's hard to find your way around the help site. It's also not multiple appointment friendly. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? We are solving the no show problem with SolutionReach. SolutionReach also helps the front office reach patients through text message. Review collected by and hosted on G2.com. Show More 5/10/2023 Validated ReviewerIncentivizedSource: G2 invite FD Flatiron D. Small-Business (50 or fewer emp.) 12/17/2020 "Works well for our practice" 4/5 What do you like best about Solutionreach? Our favorite thing is the text messaging platform, SR intake, and the appointment confirmation both through email/text. It has allowed us to easily contact patients about things that would take time to do through phone calls that required a lot of back and forth. Also before we used this we used to have to do manual confirming which took up an unbelievable amount of time and now we don't have to do it. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I don't like having to input a code in every week so that it can sync with the platform, and I also wish it would update more frequently just to more easily send intake forms when adding patients. I also don't like that the sync randomly stops running from time to time with no reason so then we have to contact the help team for that. Just seems like a lot just to do something that should be easily fixable Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? The biggest problem we are solving is when we use SR intake, it has cut patient time in the waiting room in half by having them fill it out beforehand. We send it multiple times if they still have not filled it out and encourage them to fill it out prior to coming in for their benefit and ours as well. Also just not having the extra hassle again of needing to confirm patients by calling them has freed up time for more useful things which is very appreciated. We also like being able to send patients an option to pay a bill through text it has helped a lot in receiving payment for past bills. Review collected by and hosted on G2.com. Show More Response from Alan Miller of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-4525263/official_response/edit) Thanks so much for your review. We are always looking for ways to improve our tools, so be sure to check out this article for the best way to submit suggestions for ways we can enhance the Solutionreach platform and products https://community.solutionreach.com/s/article/Submit-suggestions-or-feedback-to-Solutionreach Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 6/18/2019 "Does almost everything we need" 4/5 What do you like best about Solutionreach? I like that Solutionreach has a wonderful texting platform as well as it shows us the time is messages our patients.We have been able to keep in contact with our patients as well as resolve their concerns better than without the product. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? Solutionreach has not figured out a way to confirm our appointment locations at our three offices. The voice confirmation options are very limited as well. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? We have been able to more quickly handle our confirmations and text back and forth with our patients thanks to Solutionreach. Review collected by and hosted on G2.com. Show More Response from Lea Chatham of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-2545171/official_response/edit) Thanks you for the review. We have some new phone confirmations features coming soon. Stay tuned! 12/8/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lyman C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyman C.") LC Lyman C. Small-Business (50 or fewer emp.) 2/19/2020 "Solutionreach Review" 4/5 What do you like best about Solutionreach? Solutionreach has been helpful in many ways to our business! The main ones to us would be 1: The text requests for Google reviews. Reviews started coming in much quicker after switching to Solutionreach. 2: SRConversations is one of our favorite Solutionreach 'products'. It's so easy to communicate with our patients now! 3: Email Newsletters - these have been a fun way to increase patient intake. They're easy to create or you can choose a pre-made one! Review collected by and hosted on G2.com. What do you dislike about Solutionreach? Solutionreach can be tricky to learn, customer service is helpful but they often send you to an article instead of walking you through the problem. Learning something new is always hard. Take your time to learn the software before giving up! Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: Make sure it's the right move for your company! It can be very time consuming and overwhelming to get started. My advice is to ask questions and get clarity on anything you might be wondering about. It will take time to get used to but it's worth the wait! :) Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? 1. By using Solutionreach, our company has seen more Google reviews come in than we've ever had before! 2. It's so easy to communicate with our patients now. With SR Conversations, our patients can ask questions, send insurance info and we can reply right away! These are just two ways that Solutionreach has helped us! Review collected by and hosted on G2.com. Show More Response from Alan Miller of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-4120998/official_response/edit) Thanks for the review, Becky! We're so glad your office is seeing great success with SR Smart Reviews and SR Conversations. Thanks for being a Solutionreach partner! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 12/17/2020 "Easily accessible and to use for the office and the patient." 4/5 What do you like best about Solutionreach? I like how easily accessible solution reach is and how it allows us to use all the technology we have access to. It's also makes it very easy to communicate with patients and how simple it is to use. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? Sometimes there are several minutes to an hour where the texting app does not work on our desktop computers. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? It's very beneficial to have the reviews and outreach tools to better communicate with our patients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/17/2020 "A great automated communication solution" 4/5 What do you like best about Solutionreach? The ability to have automated reminders and communication solutions. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? I do not like not having the ability when scheduling a campaign to determine the time of day it is sent out. Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: That it takes a little bit of time to get used to. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? The capability of scheduling multiple reminders and the reduction of no-shows Review collected by and hosted on G2.com. Show More Response from Alan Miller of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-4265190/official_response/edit) Thank you for the review. So glad you're enjoying our two-way-texting tool, SR Conversations. 6/29/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JW Julia W. office manager Small-Business (50 or fewer emp.) 6/21/2019 "A range of user-friendly, patient-friendly services" 4/5 What do you like best about Solutionreach? We love the appointment reminder texts and e-mails and that you can customize how many reminders to send, and when. We love the two-way texting service (SR Conversations). This has helped us in so many ways, from getting pictures of updated insurance cards to rescheduling appointments (when we can't reach the patient by phone) to simply asking a patient to give us a call (due to a voice mail box that is full, not set up, etc, or many people just don't answer their phone anymore!). Also love the recall messages, birthday messages, ability to send newsletters etc. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? We have had multiple instances of our reminder texts/e-mails not being sent for some reason or another, as well as problems with our SR profile syncing with our EHR/PM. This has caused some confusion with appointments, missed appointments, etc, since patients have grown accustomed to getting reminder texts (or e-mails) and count on them. Also, the newsletters can be difficult to customize in some cases, and when I have reached out to SolutionReach for help with some newsletter issues, many times they are not even able to figure out how to do something. I wish the newsletter design process was a little more intuitive / user friendly. Lastly, it has been a source of frustration for the doctors that they signed up at a certain monthly rate, but anytime new services are offered, it is all at an extra cost. We were told in the beginning that as the service improved, rates would never increase. I wish that it had been worded a bit differently, like that our rates would never increase unless we decided to subscribe to additional products, or something like that. Review collected by and hosted on G2.com. Recommendations to others considering Solutionreach: We have looked at several similar services and have really liked using SolutionReach. The customer service is excellent, and though we have had the occasional problem, they have been good to work through those problems with us and do their best to make things right. I definitely recommend at least trying it out! Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? We no longer have to call each patient to remind them about appointments. We like to stay in touch with our patients through newsletters - especially around the holidays to let them know of our holiday hours and how to reach us, etc., and also to invite our patients to leave us reviews on google, facebook, etc. We have also had a lot of patients schedule because of recall messages. Review collected by and hosted on G2.com. Show More Response from Lea Chatham of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-2572585/official_response/edit) Thank you for your feedback, Julia. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AS Ainsley S. Office Manager Small-Business (50 or fewer emp.) 6/18/2019 "Great program - support needs help!" 3.5/5 What do you like best about Solutionreach? Solution Reach is easy to use. They are always adding great new features - like two way texting! Very affordable. Review collected by and hosted on G2.com. What do you dislike about Solutionreach? Solution Reach does not have two way communication with my EHR; therefore I still have some manual data entry. We recently added SR Intake and have asked questions that no one seems to be able to answer. I'm glad they want to add new programs but really need to get the kinks worked out before releasing (maybe some Beta testing). Technical support staff is not always friendly and very hard to reach. Review collected by and hosted on G2.com. What problems is Solutionreach solving and how is that benefiting you? Text confirmations are wonderful. I've regained so much time by not having to call every patient on our schedule! We also utilize newsletters to send program reminders to patients. Two-way texting has also been helpful for reaching patients who aren't able to answer the phone during the day. Review collected by and hosted on G2.com. Show More Response from Lea Chatham of Solutionreach [Editedit](https://www.g2.com/survey_responses/solutionreach-review-2544865/official_response/edit) Thanks for the feedback, Ainsley. Can we have someone call you to discuss SR Intake feedback? Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Solutionreach? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Solutionreach ](https://www.g2.com/products/solutionreach/discussions/new) ![Alisa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisa M.") AM Alisa Marino, MHA • Last activity about 4 years ago What is your biggest need for texting communication during this time? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) GU Guest User What is Solutionreach used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/solutionreach-what-is-solutionreach-used-for) [ View all Discussions ](https://www.g2.com/products/solutionreach/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/solutionreach/pricing) Solutionreach Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_59f781932c12f2cbe314502e6312471a/weave-weave.png "Product Avatar Image") Weave 4.6/5(433) [ Compare Now ](https://www.g2.com/compare/solutionreach-vs-weave-weave) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_88418f000c5430e397a5750623d819ba/revenuewell.jpg "Product Avatar Image") RevenueWell 4.7/5(138) [ Compare Now ](https://www.g2.com/compare/revenuewell-vs-solutionreach) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bef8a8158772a3d7ed49621faee12688/lighthouse-360.png "Product Avatar Image") Lighthouse 360 3.7/5(18) [ Compare Now ](https://www.g2.com/compare/lighthouse-360-vs-solutionreach) ##### ##### Solutionreach Features Patient Experience Secure Communications Platform Compliant Texting - HIPAA Compliant Messaging Patient Convenience Patient Check-in Administration Patient Data Transfer HIPAA Compliance Appointment Scheduler Integration [ View More Features ](https://www.g2.com/products/solutionreach/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[Patient Case Management](https://www.g2.com/categories/patient-case-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which social media listening platforms are good at picking up sentiment shifts around product launches or campaign announcements before they become a problem?](https://www.g2.com/discussions/which-social-media-listening-platforms-are-good-at-picking-up-sentiment-shifts-around-product-launches-or-campaign-announcements-before-they-become-a-problem)[What is the top media and influencer targeting software for agencies?](https://www.g2.com/discussions/what-is-the-top-media-and-influencer-targeting-software-for-agencies)[What data privacy and security considerations matter most when choosing a web acceleration solution?](https://www.g2.com/discussions/what-data-privacy-and-security-considerations-matter-most-when-choosing-a-web-acceleration-solution) [Appian vs Nintex for a team that wants to build internal process applications without needing a dedicated developer for every workflow change?](https://www.g2.com/discussions/appian-vs-nintex-for-a-team-that-wants-to-build-internal-process-applications-without-needing-a-dedicated-developer-for-every-workflow-change)[Best restaurant POS system for small business](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business)[Pros and Cons Details](https://www.g2.com/products/solutionreach/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)