--- title: Solutionreach Reviews meta_title: 'Solutionreach Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 169 reviews by the users' company size, role or industry to find out how Solutionreach works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 169 scale: '5' date_modified: '2026-07-13' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Solutionreach Reviews **Vendor:** Solutionreach **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 169 ## About Solutionreach Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. ## Solutionreach Pros & Cons **What users like:** - Users appreciate the **streamlined appointment scheduling** of Solutionreach, making it easy for patients to book appointments. (1 reviews) - Users love **streamlined patient communication** with Solutionreach, making scheduling easy and enhancing staff satisfaction. (1 reviews) - Users value the **efficient communication** capabilities of Solutionreach, enabling swift newsletters and updates to customers. (1 reviews) - Users value the **communication ease** of Solutionreach, allowing for quick and effective outreach to customers. (1 reviews) - Users value the **communication efficiency** of Solutionreach, enabling quick updates and fast customer outreach. (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) - Helpful (1 reviews) - Mass Communication (1 reviews) **What users dislike:** - Users find the **frequent updates** to Solutionreach frustrating, particularly with browser use becoming mandatory. (1 reviews) - Users find the **inconvenience of browser access** annoying after the latest update, causing frequent accidental closures. (1 reviews) - Users are frustrated with **inefficient updates** that force browser use, leading to accidental closures and inconvenience. (1 reviews) - Users desire a **pay per use payments option** , indicating dissatisfaction with the current payment structure. (1 reviews) - Users are frustrated with the **update issues** causing Conversations to open in the browser instead of automatically. (1 reviews) - User Discomfort (1 reviews) ## Solutionreach Reviews ### 1. Improved Patient Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Solutionreach?** Easy to use, integration with PM system. The reviews and surveys are a must to know what your patients are really thinking. The reports help you keep a pulse on everything. Conversations is text messaging with patients which is really convenient. **What do you dislike about Solutionreach?** There are some limitations for our patients multiple location offices such as can only list one office address. Also the portal and app require individual logins for each patient instead of a family login. **What problems is Solutionreach solving and how is that benefiting you?** We have saved money on our annual advertising campaigns for physicals, vaccines etc.. by sending our own custom newsletters. We also have saved some phone time by the use of conversations. ### 2. Easy email blast with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Solutionreach?** I enjoyed being able to import my own graphics and designs with minimal clicks. Being able to one click add things like social links, patient info, location info etc. The lay out was table based which made making it customized easy to do. Customer service was great! Not only did I have access to online help but the local representative was amazing and stayed in touch! **What do you dislike about Solutionreach?** There was a cap on the amount of storage you had for graphics so you had to go back and delete the graphics one by one even if you deleted the campaign. **Recommendations to others considering Solutionreach:** Watch the tutorials and take advantage of the training. It will make an already easy to use software even more so! **What problems is Solutionreach solving and how is that benefiting you?** Reached our entire mailing list with the ease of one email. ### 3. Solution Reach **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan G. | Advanced Clinical Applications and Analytics Coordinator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** They're reliable and hands free. One of the easiest implementations I've ever done. It just works. **What do you dislike about Solutionreach?** I wish we utilized the product to its fullest! We have many features we do not use yet due to adoption of technology internally and externally. **What problems is Solutionreach solving and how is that benefiting you?** We focus on appointment reminders for our office ### 4. Amazing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea f. | Office Manager, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about Solutionreach?** The best part is being able to customize reminders! Patients can specify how many reminders they want. We also like the feature for patients that require pre-med, they get a reminder message telling them to take their medication. We used to spend almost 4 hours a day on reminders now we only spend about 20 minutes! **What do you dislike about Solutionreach?** Can't think of anything. Keep up the great work! **What problems is Solutionreach solving and how is that benefiting you?** We have been able to focus on other things in the office, like recruiting new patients and increasing production. ### 5. We LOVE SR! **Rating:** 4.5/5.0 stars **Reviewed by:** Dominique M. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Solutionreach?** SolutionReach has improved ease of communication with our patients which has made a huge difference in patient retention and production. **What do you dislike about Solutionreach?** There is not much I dislike about SolutionReach. Sometimes I wish the newsletter templates were more customizable without having to go into the HTML side of things. **What problems is Solutionreach solving and how is that benefiting you?** Communication with patients. Patients miss their appointments less often because of the reminders. If they are unable to make their appointment they tend to reschedule through text as soon as they receive the reminders. ### 6. This is a useful product **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | DDS, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** All aspects of communication are what I like best. Reminders and direct communication. **What do you dislike about Solutionreach?** There is nothing that I dislike. As previously stated I like all aspects of this communication product **Recommendations to others considering Solutionreach:** yes **What problems is Solutionreach solving and how is that benefiting you?** communicating with patients with multiple options text email portal etc ### 7. We Love SolutionReach! **Rating:** 5.0/5.0 stars **Reviewed by:** Addison R. | Front Office Associate/Optometric Assistant, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** My favorite thing is the automated (text/email) appointment reminders! **What do you dislike about Solutionreach?** There honestly is not really anything that I don't like about SR. **What problems is Solutionreach solving and how is that benefiting you?** The relationship between our office and our patients has increased tremendously! ### 8. sr notify **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa C. | optical assistant, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2018 **What do you like best about Solutionreach?** Sr notify us quick and easy...it's real time texting from your home screen so you can work on other things. It gets information to the patients fast! **What do you dislike about Solutionreach?** It's not really customizable...and I haven't seen a place to save frequently sent texts so that you dinner have to retype it over and over **What problems is Solutionreach solving and how is that benefiting you?** We have less cancellations with the reminders and we are saving man hours ### 9. SR Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Solutionreach?** How easy to software is to use and how much times in saves our clinic on a daily basis. If there every is an issue, customer service takes care of you as soon as possible. **What do you dislike about Solutionreach?** There are sometimes glitches when trying to select newsletters to send. I also wish they would update their Newsletters selections more often. **What problems is Solutionreach solving and how is that benefiting you?** Communicating with our patients. Texting and calls are so much easier through SR. The patients like it better and we don't have to make call all day or send out post mail anymore. ### 10. Great resource and company with many benefits! **Rating:** 4.5/5.0 stars **Reviewed by:** - . | Optician/Office Manager, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Solutionreach?** The ease of use and how much time it saves our practice on a daily basis! **What do you dislike about Solutionreach?** There are, at times, issues with SR syncing with our PM software. **What problems is Solutionreach solving and how is that benefiting you?** Time management and getting patients back in the office! More time to work with patients and more patients coming back each year. ### 11. Unnecessarily worried patients **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Solutionreach?** The text message reminders were helpful to our patients **What do you dislike about Solutionreach?** The message about charging for missed appointments almost lost us a few patients **Recommendations to others considering Solutionreach:** Avoid the automatic message about charging for missed appointments **What problems is Solutionreach solving and how is that benefiting you?** It's very handy for confirming appointments ### 12. Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Solutionreach?** I love the ability to connect better with my patients. I am able to e-mail or text them when a call just isn't convenient for them. I love how my appointment retention has gone up with my missed appointments going down. **What do you dislike about Solutionreach?** I wish we had online booking to help our younger patients set up appointments **What problems is Solutionreach solving and how is that benefiting you?** We have dramatically improved with missed appointments and no shows thanks to SR. ### 13. Easy and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Solutionreach?** I love how easy it is to communicate with my patients at any time. Easy to text or listen to voicemail. **What do you dislike about Solutionreach?** Lots of bugs, but support is very helpful. **Recommendations to others considering Solutionreach:** Know that it crashes quite a bit, let them work out the bugs though. Very helpful. **What problems is Solutionreach solving and how is that benefiting you?** A lot of patients are eager to get their new glasses but are unavailable to talk during the day due to work and don't often check voicemail. Being able to text the patients opens up a lot of opportunity to reach out to patients when we couldn't before. ### 14. Amazing Software Management Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** Everything that you guys have. My top things are: being able to text patients, send newsletters, have the system send out confirmations. **What do you dislike about Solutionreach?** I honestly like everything so far. I let them know when something needs to be fixed. **Recommendations to others considering Solutionreach:** ITS AWESOME. GIVE THEM A TRY. **What problems is Solutionreach solving and how is that benefiting you?** We have more time to do other things because Smile reminder send confirmations for us. ### 15. Solutionreach is the solution for you. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** The ease of the program. Anyone can use the system with the way it is designed and the help there is to walk you through. **What do you dislike about Solutionreach?** Nothing really, we have never had an issue with the program and we have used it for over 2 years now. **What problems is Solutionreach solving and how is that benefiting you?** Time gaps in the schedule, also the ever hated no show's ### 16. Full service marketing solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2018 **What do you like best about Solutionreach?** This software has been the best solution for our private office’s direct marketing issue. **What do you dislike about Solutionreach?** The only dislike I have is that the reports feature can be a little difficult to navigate. **What problems is Solutionreach solving and how is that benefiting you?** We have struggled with direct marketing and patient communications. SolutionReach is perfect for our needs. ### 17. 3.5 out of 5 stars **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Solutionreach?** The ability to text with patients and create group messages. **What do you dislike about Solutionreach?** They charge an additional fee for the new texting feature, which is ridiculous, seeing as how Weave offers it inclusive to their services. It's not worth the added cost and seems like you're getting fleeced. Also, sometimes features get buggy and don't work, but that depends on SR's compatibility with your software. **Recommendations to others considering Solutionreach:** Check out other software in addition to this. There may be a better option for you. SR was the only compatible software worth Daisy dental management software, so we had no other choices. **What problems is Solutionreach solving and how is that benefiting you?** Patient appointment confirmations are easy and (mostly) reliable. Patients enjoy the birthday message. I've enjoyed the time saving benefits for confirmations and group messages. ### 18. Good concept, but needs some work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Solutionreach?** You have the ability to notify patients a select number of days when their next appointment is without having to reach out to them individually **What do you dislike about Solutionreach?** There are sometimes glitches and patients that are signed up claim they do not get text notifications. **What problems is Solutionreach solving and how is that benefiting you?** We are able to get a better turn out of patients making their appointment confirmations via text or call ### 19. SolutionReach- The Ease of Patient confirmations. **Rating:** 4.5/5.0 stars **Reviewed by:** Sumer C. | Marketing Director, Broadcast Media, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2017 **What do you like best about Solutionreach?** The best thing about SolutionReach is the recall feature. Being able to have a computer remind patients they are due for their cleaning and the office just has to wait till they raise their hand to book their appt. **What do you dislike about Solutionreach?** That is doesn't sync in realtime with our dental software. I know that is a hard stretch but it can sometimes affect our system, also that when a patient reply to the automatic message we dont know if it is from an appointment reminder or recall messsage. **What problems is Solutionreach solving and how is that benefiting you?** The reactivation of old existing patient and amount on inefficient time on confirming patient appointment. ## Solutionreach Discussions - [What is your biggest need for texting communication during this time?](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) - 1 comment, 1 upvote - [How do I make sure the reviews are getting on Google and Yelp?](https://www.g2.com/discussions/24099-how-do-i-make-sure-the-reviews-are-getting-on-google-and-yelp) - 2 comments, 1 upvote - [Is Solution Reach only for US based companies ?](https://www.g2.com/discussions/is-solution-reach-only-for-us-based-companies) - 1 comment, 1 upvote - [Is there a way to import copay's into the patient profile under insurance?](https://www.g2.com/discussions/12098-is-there-a-way-to-import-copay-s-into-the-patient-profile-under-insurance) - 1 comment, 1 upvote - [I would love someone to contact us regarding the SR Intake issue we are having.](https://www.g2.com/discussions/12091-i-would-love-someone-to-contact-us-regarding-the-sr-intake-issue-we-are-having) - 1 comment, 1 upvote - [View Solutionreach pricing details and edition comparison](https://www.g2.com/products/solutionreach/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+00%3A07%3A35+-0500&secure%5Bsession_id%5D=af1ea234-4170-46c1-b427-37433bf71def&secure%5Btoken%5D=d62ec33ca31307b9c081a15f3009808afa584134b6ea3e5525bb960c04699f91&format=llm_user) ## Solutionreach Integrations - [Denticon](https://www.g2.com/products/denticon/reviews) - [Eyefinity OfficeMate](https://www.g2.com/products/eyefinity-officemate/reviews) ## Solutionreach Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Data Collection** - Patient Data Aggregation - Patient Case Management - Patient Data Management - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Utilization Management - Patient Case Management **Patient Convenience ** - Payment Collection - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Generative AI** - AI Text Summarization ## Top Solutionreach Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews) - [Luma Health](https://www.g2.com/products/luma-health/reviews) - 4.8/5.0 (81 reviews)