Solutionreach Reviews & Product Details

We integrated SolutionReach at the beginning of the year. It has helped tremedously with our recalls, appointment reminders, eyewear/contact lens notifications, and two way texting platform. There were a few glitches in the first week or two, but stay in touch with your Rep and they will take care of you. Review collected by and hosted on G2.com.

Not all of their helpful tips are up-to-date in the "Help Center" so it can be confusing. Review collected by and hosted on G2.com.

I love that I can get a representative w Review collected by and hosted on G2.com.

I love that I can get a representative within minutes! There are multiple ways to contact the help desk with concerns. Amazing communication and very thorough with records! Using SR conversations in Multiple Styles that work best for your business. Review collected by and hosted on G2.com.

What is most helpful in SolutionReach is the ability to send campaigns regarding selected segmented demographics. Review collected by and hosted on G2.com.

The least helpful aspect is having multiple locations and having to recreate messages/marketing aspects in each practice. Review collected by and hosted on G2.com.

They people that work with Reach local are amazing. I really love how helpful they are and they act like they are a small company...because they know me and my business' needs! Review collected by and hosted on G2.com.

They might not be the most forward with their technology, but I have seen improvements over the years. Overall, I would say no negatives for this company!! Worth a try. Review collected by and hosted on G2.com.

Make prompts and select who to send to.. Review collected by and hosted on G2.com.

can't attach videos or pictures to text and no automatic welcome text Review collected by and hosted on G2.com.

How you;re able to send patient information with a simple click of a button. So it saves time in your day to do other job duties and tasks. Review collected by and hosted on G2.com.

How it doesn't support VOIP numbers, only analog landline numbers Review collected by and hosted on G2.com.

Solution reach was probably good 20 year ago - however due to change in ownership it has gone down hill. I used it for a brief period and it was not good. The transition was even worse. Review collected by and hosted on G2.com.

Overpriced and basic - competitor products are significantly superior. Also, customer service was terrible. Review collected by and hosted on G2.com.

SR health cares about not only its clients but the patients and families that we serve. Review collected by and hosted on G2.com.

Probably a temporary dislike but integrating SR health with our EMR system will eventually dramatically improve our employee experience. This takes time and effort to achieve. Review collected by and hosted on G2.com.

The platform provides a good mix of tools to communicate / interact with patients. I think they have the potential to be a good platform to use but it is not polished and has a few rough spots. Review collected by and hosted on G2.com.

Their support process and team are very unpredictable and inconsistent. The people on the team are always professional and want to help. However when you call in for support, you will spend a significant portion of your time on hold; they will follow a scripted troubleshooting steps that may or may not be related to your issue. Escalating to a more technical team or supervisor will mean you spend more time on hold in which you ultimately may not get a person that can actually help.

I have also added products from Solution Reach which typically requires set up by a specialist. This process can take weeks once you sign up online, they will not reach out with a week as stated after you sign up. Again the folks are helpful, but they seam to be understaffed and overwhelemed and unable to train folks fast enough to provide useful help. So ultimately you end up wasting your own time.

Finally, I think the supervisors understand the predicament you are in as many practices are operated by owners with limited time, however if you get a hold of them they will not follow up with you to resolve your issue with you persistantly following up with them. In one instance, I did engage with a very helpful supervisor (Bryce) that understood my predicament and we agreed on a plan of action to address my concerns / issues. However, weeks passed with no update and the agreed upon plan was not completed.

I am in the process of evaluating other providers as the total cost of working with Solution Reach in the past and in the future has far exceeded the value they are providing. Review collected by and hosted on G2.com.

Everything! Our patient engagement and office efficiency are higher than ever before. We are bringing in about $5k-$8k of additional revenue per month since we joined. No shows are almost non existent. Love how easy it is to create, save, and send forms. Review collected by and hosted on G2.com.

nothing. The support staff is awesome and set up was pretty easy. Ease of use is great and we love the automatic write backs Review collected by and hosted on G2.com.