SimplePractice Reviews & Product Details

- Fairly intuitive interface

- Geared towards mental health

- Integrated billing

- Relatively clean interface

- Customization for forms, notes, etc.

- Online booking

- Recognized name brand Review collected by and hosted on G2.com.

- The customer service and support was terrible

- Pricing is not competitive for scaling past a solo practice into a group

- Limited workflow customization

- Inaccurate accounting and financial reports Review collected by and hosted on G2.com.

The functionality of the program. Everything is in one location. I like that I can customize my client paperwork. Review collected by and hosted on G2.com.

I do not have any dislikes at this time. Review collected by and hosted on G2.com.

The user interface, and the fact that it helps run the practice Review collected by and hosted on G2.com.

SP has a UI that kids easy and locks you in to using, however once they were bought out sand went public their vision changed from helping solo small practices Review collected by and hosted on G2.com.

I like that you can send forms directly to your clients and they are HIPAA compliant. They offer telehealth sessions if your business needs that service as well Review collected by and hosted on G2.com.

I couldn't utilize all of their services for my business so I needed a separate payment processing company in addition to their service. Review collected by and hosted on G2.com.

There are many helpful features of this EHR. After using others, this is the one I have liked the most. It is very helpful to have note templates, schedule integration, calendar exportation, video conference, chat functions, and great visibility for all documentation. Review collected by and hosted on G2.com.

Unfortunately, being able to use all of the wonderful features requires upgrades to the subscription that is often not worth the cost. There are alternative platforms that are free so it is not always worth upgrading for video and chat functions. Review collected by and hosted on G2.com.

I like the fact that I can see my schedule and everyone else's on my team when I am on the dashboard Review collected by and hosted on G2.com.

I wish the reporting was a little different and a little simpler Review collected by and hosted on G2.com.

I like the APP and using voice to text in the app for notes. I also really like the calendar sync feature and the ability to be paperless with client forms. The calendar sync is better than the last company I used but also significantly less expensive. I am now shopping around again and finding that their offering is the most expensive, and the services I need (calendar, notes, forms, billing) are all pretty similar. Not everyone else has an app, and I haven't had a chance to review the apps other companies have. Review collected by and hosted on G2.com.

They have added many new features I don't need. For instance, a template website I don't need and a directory with horrible SEO. They are restructuring their pricing starting March 2022 so that the only way I can continue to use calendar sync and have an associate use the software is to pay the highest tier. It is a 60% price increase to continue using this EHR! Over 1000 people have complained in their Facebook community group, but the new owners don't seem to care. Review collected by and hosted on G2.com.

I love how Simple Practice has its forms set up! They are easy to edit to my specification and there are so many to choose from. Each document can be sent individually and clients are ablate add their information and signatures easily. None of these options were available in my previous software or at least not easily enough to figure out. True to their name they have made it simple. I also really love the messaging feature. It saves me time trying to find the clients name and number in my phone. Review collected by and hosted on G2.com.

The search bot is fairly useless. After a 2 +years, I am still working on my learning curve? The interface for working through billing that isn't automated is cumbersome. I don't have a lot of time to fumble around the site trying to learn it or to watch videos trying to learn the system. I want quick, concise answers to simple questions. The help desk usually is quick to answer and has quick, straightforward solutions that are serviceable. Some of them are not.

The video platform is fussy and lacking in some features that would be beneficial. If clients have poor internet or older devices, I find I have to use another platform for them. I have considered switching again, but I'm not sure if there is anything better or cheaper.

They are having a lot of problems with their system sending claims and how the claims are adjusted when they come in. Someone from their team needs to look at the facebook page and hear the complaints. Review collected by and hosted on G2.com.

The all inclusive electronic health record system offers easy way to stay on top of administrative tasks and ensures clinicians stay up-to-par on legal responsibilities. Review collected by and hosted on G2.com.

Client portal could be more robust. For those of us who take pride in the branding of our practices we know that it's the little things that count. In this regard, the system lacks customizable like color schemes, branding and overall presentation, offering nothing more than one or two default templates. Review collected by and hosted on G2.com.

Ease of use, digital signatures, reminders, simple billing for sole proprietors Review collected by and hosted on G2.com.

Pricing is high for single user for integrating google calendar Review collected by and hosted on G2.com.