--- title: SimplePractice Reviews meta\_title: 'SimplePractice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 129 reviews by the users' company size, role or industry to find out how SimplePractice works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 129 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory ---

# SimplePractice Reviews & Product Details

Claimed

###### Profile Status

This profile is currently managed by SimplePractice but has limited features.  
  
Are you part of the SimplePractice team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile!

SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself.

* * *

Seller
[SimplePractice](https://www.g2.com/sellers/simplepractice)
Discussions
[SimplePractice Community](https://www.g2.com/products/simplepractice/discuss)
Languages Supported

English

Solution Type

All-in-One

Overview by
Edgar Ruiz

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## Pricing

Pricing provided by SimplePractice.

### Starter

Starting at $29.00

Per Month

### Essential

Starting at $69.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/simplepractice/pricing)

## Top-Rated Alternatives

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TheraNest by Ensora Health

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Tebra (previously Kareo + PatientPop)

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[

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[
View All Alternatives
](https://www.g2.com/products/simplepractice/competitors/alternatives)

## User Insights

Average based on 129 real user reviews.

Implementation Time

\<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

[Sign in to view](/login)

Per Month

[Log in to unlock pricing and user insights](/login)

## SimplePractice Integrations
(1)

What do users say about integrations?

Integration information sourced from real user reviews.

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoom Workplace

](https://www.g2.com/products/zoom-workplace/reviews)

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AM

Amy M.

Small-Business (50 or fewer emp.)

6/23/2023

"Average until they Made a HUGE mistake"

0.5/5

What do you like best about SimplePractice?

Ease of use has been nice. This is my real first use with a platform outside of the non profit agency I worked for. I am use to phone calls and in person chats so this was different as they prefer emails only and do not respond to any requests during weekends even when you need phone numbers to access for emergency purposes. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

OVER 36 months of monthly paid on time every month invoices as a fully respectable customer from August, 2019 to April, 2023. Then failure on my part in their eyes in the beginning resulted in loss of access to client phone numbers and necessary health care information and resulted in it not being my fault or my bank's fault but an issue on Simple Practice's end.

I received a new business debit card and attempted to enter well over 15 times. Didn't work. I kept trying to enter my new card number and it didn't work. I was working with a customer service rep, (I don't want to point out her specifially, she probably had directives as well). I was told it is not an issue on simple practice's end. I said I had no problems with any other business I had to enter my new information on. This went on for almost a month and she told me to contact my bank. Problem solving, called my bank, my bank said they have no denials and my bank wants to coordinate a call with her to resolve. She hoped over that problem solving tactic. And I was shut down of any access to simple practice for an entire weekend and I had no idea how to enter my PERSONAL bank account information in to at least keep access to my client list and phone numbers. After leaving email messages on the portal for help that weekend, I did not get a phone call, I got an email response on the portal in regard to my help request. I should enter a card that won't be denied.

Long story short I learned it was their fault. They didn't clear something they needed to with card company and they won't own it provide any compensation and client emergenies do not see of priority to them at all when someone is shutdown from access from their portal and it was not because they did not try. I have used my personal card number until today 6/23/2023 and entered the same card number i tried to enter well over 15 times and today it worked. They were able to close my help request will really no customer service compensation and issues that can arise with Liability Insurance. Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

I asked them how they would compensate me and they closed my initial problem which was my debit card will not work and says denied. There are other issues resulting from my lack of access as well. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

 ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness")
UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

4/15/2020

"TERRIBLE Customer Service"

0/5

What do you like best about SimplePractice?

The platform was easy to use and insurance billing was quick Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

By far, the worst customer service! Their lack of communication, organization, and professionalism resulted in the complete loss (deletion) of all my client information. Review collected by and hosted on G2.com.

Recommendations to others considering SimplePractice:

Unless SimplePractice improves their support services, it’s not worth the risk...Go with a better organized company Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

I sent multiple emails, often waiting DAYS to hear back, only to receive email responses from at least 3 different customer service representatives who stated they needed to do further research or have someone else look into the situation. They each provided conflicting information, and obviously they were not communicating with one another. This went on for several weeks, and in the meantime, ended up deleting my client information. The final email I received was informing me that it was “unfortunate” but no other explanation or accountability. Review collected by and hosted on G2.com.

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Response from Sara Wynia of SimplePractice

[Editedit](https://www.g2.com/survey_responses/simplepractice-review-4192465/official_response/edit)

Hi there - Thank you for providing your feedback on your experience with our Customer Success Team. Our team aims to respond as soon as possible to all incoming Help Requests which leads to a varied timeline based on volume of requests. Additionally, we do oftentimes need to take the time to look into your account when an issue appears to make sure that we assist in the best way possible. -Sara

4/15/2022
Validated ReviewerSource: Organic

 ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness")
AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/22/2022

"Used to be my Go To Recommendation"

0/5

What do you like best about SimplePractice?

I liked the original pricing plans that included most of the basic services my small practice required (website scheduling widget, appointment reminders, forms). Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Simple Practice with minimal warning increased the monthly price for basic features astronomically - citing the addition of mandatory features my practice doesn't use or need. The plan I originally chose was suddenly no longer available. When I downgraded rather than pay the astronomical new fee I thought it would take place at the end of the billing cycle to give time for users to adjust and to give me time to research an alternative. Instead it happened immediately meaning my clients lost appointment reminders that same day and I had to manually text them all. I also had to spend hours removing their scheduling widget from every place in my website where I'd placed it. I was given a credit by simple practice for the difference in pricing which I then lost when I switched to a competitor shortly thereafter as simple practice will not refund.

I recommend looking into Power Diary or Embark if you are a solo practitioner or small practice. It's very stressful to run a practice and have this happen with little to no warning. A small increase on a yearly basis would've gone over better than such a huge jump in price without any accompanying value. Review collected by and hosted on G2.com.

Recommendations to others considering SimplePractice:

Use if you don't mind sudden rate increases with minimal to no accompanying value. Avoid if you're looking for reliable and stable pricing. Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

Little to no benefit as I've switched EMRs this month. Prior to this I used it for scheduling, sending confidential forms, charting, and appointment reminders. Review collected by and hosted on G2.com.

Show More

Response from Sara Wynia of SimplePractice

[Editedit](https://www.g2.com/survey_responses/simplepractice-review-5366566/official_response/edit)

Hi there - Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility in selecting plans and features they need, and to better reflect the value created by all the innovative features we've developed. These subscription changes allow us to continue to deliver a level of quality and service that we can be proud of. We’ve dedicated ourselves to offering solutions for not only growing your practice, but also empowering you as an entrepreneur. With all that being said, we appreciate your candid feedback and are taking it in to iterate on more customizable subscription options in the future. -Sara

7/28/2025
Validated ReviewerSource: Organic

MP

Matthew P.

Psychotherapist

Small-Business (50 or fewer emp.)

11/6/2021

"If You Want Things to be "Simple" from the Clinician Side - Don't Use this Platform"

0/5

What do you like best about SimplePractice?

Simple Practice is easy to navigate for the most part. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

No ability to edit existing treatment plans. Additionally, It is not easy to get in contact with a real human being to address technical issues. I am not the only one to note this. They have a cha box that links to a community forum that ultimately is not effective for answering your questions they lack any phone numbers to call them. I am very disappointed that I cannot edit existing treatment plans. I see upwards of 30 + clients per week. It is very aggravating to have to make an entirely new treatment plan when all I need to do (and would save a lot of time) is simply update the existing one. I have tried to address this issue with them before and they said the issue was something my supervisor would have address in their settings. My supervisor did what she was able to do and I still cannot edit existing treatment plans. Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

I really cannot tell a difference from Therapy Notes to be honest. From what I understand it is easier for billing purposes, but Therapy Notes has a much better progress note and treatment plan layout. Review collected by and hosted on G2.com.

Show More

Response from Sara Wynia of SimplePractice

[Editedit](https://www.g2.com/survey_responses/simplepractice-review-5103116/official_response/edit)

Hi Matthew - Thank you for your feedback. Just to clarify, we do offer live phone and chat support which can be reached by clicking on the ? icon in your account \> Ask Questions \> No \> Contact Support \> Send an Email Request. -Sara

Validated ReviewerSource: Organic

 ![Lynette L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lynette L.")
LL

Lynette L.

Office Manager/Billing Specialist

Small-Business (50 or fewer emp.)

3/3/2022

"Bye bye Simple Practice"

0/5

What do you like best about SimplePractice?

It used to be easy to use but now it's over priced and full of bugs Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Very poor customer service. Over priced. Full of bugs. No longer user friendly. Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

None at the present time. Shopping for a new solution Review collected by and hosted on G2.com.

Show More

Response from Sara Wynia of SimplePractice

[Editedit](https://www.g2.com/survey_responses/simplepractice-review-5395880/official_response/edit)

Hi Lynette - Thank you for your feedback. I recommend creating a Help Request anytime you are experiencing issues and continuing to follow up with our Customer Success Team in order to get your questions resolved. -Sara

Validated ReviewerSource: Organic

 ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care")
AM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

12/14/2020

"Very poor start up company who treats clientele poorly"

0/5

What do you like best about SimplePractice?

the ease of the system navigation and lower amounts of paperwork Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

No access to anyone in management, refuses to answer questions, lacks knowledge about 277 files, doesnt understand zip plus 4 rules, takes 2 weeks to schedule a meeting with a sup[port specialist that has no clue about behavioral health claims, clearing house representatives tell you incorrect information regarding submissions of claims, clearing house they use is poorly designed and gives scrubbing errors for zip codes while taking 24 to 48 hrs to post a claim. Forget about getting your own records, there is no way to downlead client demographics or information. When you run into an issue they make you [post an idea to a forum for others to vote on the issue to be addressed. Knowing they have over 2009 agencies voting for direct contact with an associate they still refuse to fix the problem. Review collected by and hosted on G2.com.

Recommendations to others considering SimplePractice:

Stay away Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

That I will never be with a company like this again. We need communication open and continuous. An LMFT owns this company and should know better. Shame on you for how you process and handle your communication. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care")
UM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

3/25/2020

"SimplePractice is a dishonest and sneaky company"

0.5/5

What do you like best about SimplePractice?

clean interface, easy to submit claims, strong and informed user base Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

no phone support so when you need support you have to send an email and wait 24 hours for a reply, the email often asks for more information, this requires more waiting, you may get a response and for some reason its often not a direct response to your original question. the support process can take days. you cannot call in with a quick question. the only place to do that is on their facebook group which is other users answering your questions.

the product does not get billing info from insurance companies in a reliable way. you are often not informed when you are paid and this is what the product is designed to do. when you open a ticket with support it can take WEEKS before you find out what the issue is and you have to login to the insurance company website to see your claims. this is a main selling point of the software but it does not work well.

their telehealth software is very unstable. they charge extra for it. sound is choppy and video drops off often. many people who use it have issues with it.

gillian wu is their internet leader. she has contacted me for leaving negative reviews and offered credits on two occasions to remove the reviews. that is highly unethical in my opinion. one of the ways the company succeeds is by monitoring their online presence and urging people to remove their reviews. i posted some negative information and was blocked from a user support group. the information contained a minor inaccurate detail but overall was true: their telehealth product is very flawed. i was blocked from the group which was a huge source of technical support. Review collected by and hosted on G2.com.

Recommendations to others considering SimplePractice:

be very cautious using this product. once your data is in there it is hard to get it out. they increase their prices. they charge per claim. they charge extra for telehealth. the cost of this product can easily run $100 per month very quickly if you bill any volume and once you start doing that, its hard to get your data out and make a switch. on top of all this their support is abysmal. Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

billing, data storage Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Felicia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felicia K.")
FK

Felicia K.

Administrative Assistant

Small-Business (50 or fewer emp.)

7/7/2019

"SimplePractice is Nice, but Doesn't work for our Practice"

1/5

What do you like best about SimplePractice?

SimplePractice offers medical practitioners an all-in-one type experience for scheduling appointments, gathering and storing medical files and authorizations, contact list, and managing your billing and invoices. And it does it all for a fairly low price-point. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

This software just doesn't quite fit our current business model. Not all the clinicians and employees have Apple devices for fulling utilizing the schedule sync. We use Microsoft Outlook and Gmail quite a bit and that makes it difficult to sync schedules. Our current business model doesn't include insurance, so we're paying for an unused feature. Same with the billing, which is largely being handled with Microsoft Excel and OneDrive. Appointments are made over the phone or face-to-face. Also, the price per month goes up exponentially with each clinician added to the account, so we can't afford to add anyone. We could better utilize this service if it could be tailored to the individual practice's business model. Review collected by and hosted on G2.com.

Recommendations to others considering SimplePractice:

Shop around according to where to expect your practice to be 5 years from now in terms of ease of scheduling, billing, taxes, what OS you want your business to run off of, and number of employees. Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

Our group practice uses SimplePractice mainly for entering appointments into the calendar for syncing/sharing, HIPAA Compliant messaging, updating patient contact information, and managing billing and invoices. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

DS

Diane S.

Private Practice Owner

Small-Business (50 or fewer emp.)

1/7/2019

"Customer support HELL"

0/5

What do you like best about SimplePractice?

Scheduling clients and charting are super easy. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

There is no way to describe the level of frustration I have experienced trying to get some live support. There is NO telephone number you can call to get a live person on the phone to help you figure out a problem. There isn't even a live help option. Every problem I have tried to ask for help for - via email - I get an email response to a day or day and half later. There are complex problems that have to be sorted out - and it takes an incredible amount of time trying to put everything into writing - not to mention waiting at least 24 hours for a response - and if the person's response doesn't answer the question..... you have to start all over again. It's in the DARK AGES, really. Review collected by and hosted on G2.com.

Recommendations to others considering SimplePractice:

If you think you will need live support, then this isn't the EHR for you. Simple Practice staff have told me to watch YouTube videos and "join the on line community" to ask questions. This is absurd! I want to talk to a knowledgeable person who can help me solve problems with my account. Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

I am not solving business problems - I am creating them actually - because if something goes wrong with insurance billing - there seems to be no effective way to get support so as to resolve the problems, such that the problems snowball. Review collected by and hosted on G2.com.

Show More

Response from Gillian Wu of SimplePractice

[Editedit](https://www.g2.com/survey_responses/simplepractice-review-1518876/official_response/edit)

Hi Diane, we're committed to providing best-in-class customer support, and I'm so sorry to hear that your experience with our Customer Success team has been less than stellar. We've recently implemented a new Live Chat option that allows you to connect directly to a Product Specialist in real time - you can access that feature through the red Help bubble in your account.

If you'd like, I'd love to connect with you directly to help you with any questions you have or issues you're experiencing with SimplePractice. You can reach me directly at gillian@simplepractice.com. Thanks for your candid review, and please don't hesitate to reach out if I can assist.

Warmly,

Gillian from SimplePractice

Validated ReviewerSource: Seller invite

 ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care")
UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

2/26/2019

"Poor customer service"

0/5

What do you like best about SimplePractice?

Easy to use interface, simple calendar . Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

cannot reach customer service directly; you must email and wait---and they are on the West coast. Review collected by and hosted on G2.com.

Recommendations to others considering SimplePractice:

Do NOT use if you are on the East coast and will need customer service (can only reach them via email, and they won't even read them until 11 am eastern time). Review collected by and hosted on G2.com.

What problems is SimplePractice solving and how is that benefiting you?

Practicemanagement Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

## Questions about SimplePractice? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about SimplePractice
](https://www.g2.com/products/simplepractice/discussions/new)

GU

Guest User

What are the benefits and challenges of using SimplePractice for managing your practice?

0 Upvotes

0

[
Join the conversation
](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-simplepractice-for-managing-your-practice)

GU

Guest User
•
Last activity over 2 years ago

What is SimplePractice used for?

0 Upvotes

1

[
Join the conversation
](https://www.g2.com/discussions/what-is-simplepractice-used-for)

[
View all Discussions
](https://www.g2.com/products/simplepractice/discuss)

## Pricing Options

Pricing provided by SimplePractice.

### Starter

Starting at $29.00

Per Month

### Essential

Starting at $69.00

Per Month

### Plus

Starting at $99.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/simplepractice/pricing)

SimplePractice Comparisons

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4.4/5(99)

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TheraNest by Ensora Health

4.3/5(140)

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##### 
##### SimplePractice Features

Administrative

Workflow Management

Billing

Security and Authorization

Clinical

Patient Records

Specialty EHR Templates

Interoperability

Platform

HIPAA Compliance - HIPAA Compliant Messaging

Operating Systems - HIPAA Compliant Messaging

[
View More Features
](https://www.g2.com/products/simplepractice/features)

##### Categories on G2

[Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[EHR](https://www.g2.com/categories/ehr)

[Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[EHR](https://www.g2.com/categories/ehr)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management)[Telemedicine](https://www.g2.com/categories/telemedicine)[Mental Health](https://www.g2.com/categories/mental-health)[Nutritionist](https://www.g2.com/categories/nutritionist)

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