SimplePractice Reviews & Product Details

Simple Practice makes it very easy to complete all necessary paperwork for clientele while staying organized. I love the reminders as they have been helpful to stay on top of necessary tasks and send birthday shout outs. They are also always adding new helpful features to stay above of the curve. Review collected by and hosted on G2.com.

Downsides are the concerns brought about regarding HIPPA concerns based on their new policies for AI implementation. Review collected by and hosted on G2.com.

The ability to send confidential files to clients, the was of uploading documents, and ease of platform navigation (once you learn it). Initially it took me some time to navigate where to input new client information but once I figure it out it was a breeze. I'm fairly new to this platform but will be learning how to set up my website next. Review collected by and hosted on G2.com.

It could be more straightforward with the features and how to use them. It could be even more simplified. Review collected by and hosted on G2.com.

It has all of the features needed for a mental health therapist to be able to manage their caseload, including: scheduling, reminders, online forms, notes, insurance billing, video sessions, treatment plans and reports.

It is easy to use and setup and I have found Customer Support to be very helpful. Review collected by and hosted on G2.com.

Wish that SimplePractice had reporting via office location and had the ability to have multiple virtural offices (for different states for example) Review collected by and hosted on G2.com.

The format, form uploads, and calendar help me manage my documents and notes effectively Review collected by and hosted on G2.com.

Access to features is not a-la-cart and because I work in a school I do not use the basic features but would like some of them offered on the premium package Review collected by and hosted on G2.com.

Simple Practice has been an amazing program to manage my patients. Its platform is easy for the user to use and understand, and it keeps all my files organized! Review collected by and hosted on G2.com.

The mobile version could work much better on phones! Review collected by and hosted on G2.com.

Simple Practice is easy to navigate, is intuitive, and is customizable for your personal business needs. Review collected by and hosted on G2.com.

I wish that fillable DSM-5 Assessments were included in document choices. Review collected by and hosted on G2.com.

SimplePractice is a very user friendly practice management system. I especially appreciate the fact that SP has a very accessible App. I would highly recommend SimplePractice, especially for novice clinicians because of its usability. Review collected by and hosted on G2.com.

It would be great to add content to the FAQ page. Review collected by and hosted on G2.com.

Ease of use has been nice. This is my real first use with a platform outside of the non profit agency I worked for. I am use to phone calls and in person chats so this was different as they prefer emails only and do not respond to any requests during weekends even when you need phone numbers to access for emergency purposes. Review collected by and hosted on G2.com.

OVER 36 months of monthly paid on time every month invoices as a fully respectable customer from August, 2019 to April, 2023. Then failure on my part in their eyes in the beginning resulted in loss of access to client phone numbers and necessary health care information and resulted in it not being my fault or my bank's fault but an issue on Simple Practice's end.

I received a new business debit card and attempted to enter well over 15 times. Didn't work. I kept trying to enter my new card number and it didn't work. I was working with a customer service rep, (I don't want to point out her specifially, she probably had directives as well). I was told it is not an issue on simple practice's end. I said I had no problems with any other business I had to enter my new information on. This went on for almost a month and she told me to contact my bank. Problem solving, called my bank, my bank said they have no denials and my bank wants to coordinate a call with her to resolve. She hoped over that problem solving tactic. And I was shut down of any access to simple practice for an entire weekend and I had no idea how to enter my PERSONAL bank account information in to at least keep access to my client list and phone numbers. After leaving email messages on the portal for help that weekend, I did not get a phone call, I got an email response on the portal in regard to my help request. I should enter a card that won't be denied.

Long story short I learned it was their fault. They didn't clear something they needed to with card company and they won't own it provide any compensation and client emergenies do not see of priority to them at all when someone is shutdown from access from their portal and it was not because they did not try. I have used my personal card number until today 6/23/2023 and entered the same card number i tried to enter well over 15 times and today it worked. They were able to close my help request will really no customer service compensation and issues that can arise with Liability Insurance. Review collected by and hosted on G2.com.

The billing features help me save time as I am an individual practitioner. Review collected by and hosted on G2.com.

Using the Wiley treatment planners limits you based on diagnosis. Review collected by and hosted on G2.com.

It is helpful to obtain digital signatures for intake paperwork and to organize client information. Review collected by and hosted on G2.com.

I feel that it isn't self-explanatory and the layout is confusing at times. To be fair, I've mainly utilized SP for intake paperwork, so I haven't spent time exploring its functionality. Review collected by and hosted on G2.com.