SimplePractice Reviews & Product Details

The all inclusive electronic health record system offers easy way to stay on top of administrative tasks and ensures clinicians stay up-to-par on legal responsibilities. Review collected by and hosted on G2.com.

Client portal could be more robust. For those of us who take pride in the branding of our practices we know that it's the little things that count. In this regard, the system lacks customizable like color schemes, branding and overall presentation, offering nothing more than one or two default templates. Review collected by and hosted on G2.com.

Ease of use, digital signatures, reminders, simple billing for sole proprietors Review collected by and hosted on G2.com.

Pricing is high for single user for integrating google calendar Review collected by and hosted on G2.com.

SimplePractice helps keep me organized by keeping everything in one place - client appointments, practice documents, and chart notes. I love the ease of onboarding a new client as well as sending clients occasional documents to complete such as a release of information. I also love that I can customize my intake forms and gather the information that is relevant to my work with clients and couples. My clients find it easy to use and are very happy with it as well. Review collected by and hosted on G2.com.

In my perfect world, practice documents and intake forms could be shared between different accounts, but that's a minor issue. Review collected by and hosted on G2.com.

The platform was easy to use and insurance billing was quick Review collected by and hosted on G2.com.

By far, the worst customer service! Their lack of communication, organization, and professionalism resulted in the complete loss (deletion) of all my client information. Review collected by and hosted on G2.com.

I like it so much! It’s an integrated system that handles insurance billing, invoicing, client records, HIPAA notes, credit card processing, psychotherapy notes, scheduling, accounting, document storage, client portal, reminder messages, secure client messaging,...and so much more! Review collected by and hosted on G2.com.

It can take a little while to learn how to do everything. HOWEVER, they have tons of videos and how-to articles and an active Facebook group. Also, it can be frustrating that there isn't a phone number to reach tech support, BUT they are reachable by phone after an email request for a call. Review collected by and hosted on G2.com.

I liked the original pricing plans that included most of the basic services my small practice required (website scheduling widget, appointment reminders, forms). Review collected by and hosted on G2.com.

Simple Practice with minimal warning increased the monthly price for basic features astronomically - citing the addition of mandatory features my practice doesn't use or need. The plan I originally chose was suddenly no longer available. When I downgraded rather than pay the astronomical new fee I thought it would take place at the end of the billing cycle to give time for users to adjust and to give me time to research an alternative. Instead it happened immediately meaning my clients lost appointment reminders that same day and I had to manually text them all. I also had to spend hours removing their scheduling widget from every place in my website where I'd placed it. I was given a credit by simple practice for the difference in pricing which I then lost when I switched to a competitor shortly thereafter as simple practice will not refund.

I recommend looking into Power Diary or Embark if you are a solo practitioner or small practice. It's very stressful to run a practice and have this happen with little to no warning. A small increase on a yearly basis would've gone over better than such a huge jump in price without any accompanying value. Review collected by and hosted on G2.com.

Its really user friendly, and has a lot of additional services outside of clinical documentation. I also like the ability it has to manage claims and insurance enrollment. I have grown my practice using this EHRS program Review collected by and hosted on G2.com.

The price has significantly increased recently and when there are outages, there is no refund for missed appointments and or the hassle. Review collected by and hosted on G2.com.

Easy to use, main page displays calendar, simple navigation. Includes treatment planner. Review collected by and hosted on G2.com.

Does not have note planner or homework planner included Review collected by and hosted on G2.com.

Confidentiality is important and at the forefront of SimplePractice system. I love how everything is easy to use and located in a single location. My clients appreciate the option to cancel and reschedule at the same time, secure messages, easy to use client portal and the link to telehealth connection. Review collected by and hosted on G2.com.

I originally left due to the credit card processing fees with Stripe as well as file size uploads that are not assessment friendly. The cost difference is acceptable considering how much time I save having everything in one location. I learned how to reduce pdf file size so the upload limit is no longer an issue. Review collected by and hosted on G2.com.

Simple Practice is easy to navigate for the most part. Review collected by and hosted on G2.com.

No ability to edit existing treatment plans. Additionally, It is not easy to get in contact with a real human being to address technical issues. I am not the only one to note this. They have a cha box that links to a community forum that ultimately is not effective for answering your questions they lack any phone numbers to call them. I am very disappointed that I cannot edit existing treatment plans. I see upwards of 30 + clients per week. It is very aggravating to have to make an entirely new treatment plan when all I need to do (and would save a lot of time) is simply update the existing one. I have tried to address this issue with them before and they said the issue was something my supervisor would have address in their settings. My supervisor did what she was able to do and I still cannot edit existing treatment plans. Review collected by and hosted on G2.com.