# SimplePractice Reviews **Vendor:** SimplePractice **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 4.1/5.0 **Total Reviews:** 127 ## About SimplePractice SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself. ## SimplePractice Pros & Cons **What users like:** - Users commend the **ease of use** of SimplePractice, benefiting from seamless features and intuitive systems for management. (6 reviews) - Users appreciate the **automation features** of SimplePractice, making scheduling, billing, and documentation seamless and time-saving. (3 reviews) - Users appreciate the **time-saving document management features** of SimplePractice, enhancing compliance and simplifying daily tasks. (3 reviews) - Users value the **easy access** to features like templates and telehealth, enhancing convenience and efficiency. (3 reviews) - Users appreciate the **time-saving features** of SimplePractice that streamline compliance, billing, and enhance client interactions. (3 reviews) - Time-saving (3 reviews) - Users appreciate the **user-friendly interface** of SimplePractice, making scheduling and billing seamless and efficient. (3 reviews) - Appointment Scheduling (2 reviews) - Billing (2 reviews) - Billing Efficiency (2 reviews) **What users dislike:** - Users find the **limited features** frustrating, especially regarding reporting and chart options for Family Cases. (4 reviews) - Users express frustration over **limited functionality** in SimplePractice, desiring more customization and streamlined workflows. (3 reviews) - Users feel that SimplePractice is **expensive** , especially with additional costs for features that should be standard. (2 reviews) - Users find **extra charges** frustrating, as essential features feel limited and workflows require unnecessary additional steps. (2 reviews) - Users find **inadequate reporting** in SimplePractice, leading to extra work and limited customization options in workflows. (2 reviews) - Users find the **system interruptions** and extra steps for workflows inconvenient, complicating their overall experience with SimplePractice. (2 reviews) - Limited Customization (2 reviews) - Users are frustrated with the **missing features** in SimplePractice, lacking essential tools like a synced appointment calendar and communication portal. (2 reviews) - Users find the **poor reporting** in SimplePractice to hinder efficiency and complicate essential tasks. (2 reviews) - Time-Consuming (2 reviews) ## SimplePractice Reviews ### 1. Best EHR Platform for Psychotherapists **Rating:** 4.5/5.0 stars **Reviewed by:** Peter B. | Prevention & Intervention, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about SimplePractice?** The all inclusive electronic health record system offers easy way to stay on top of administrative tasks and ensures clinicians stay up-to-par on legal responsibilities. **What do you dislike about SimplePractice?** Client portal could be more robust. For those of us who take pride in the branding of our practices we know that it's the little things that count. In this regard, the system lacks customizable like color schemes, branding and overall presentation, offering nothing more than one or two default templates. **Recommendations to others considering SimplePractice:** The best EHR system for mental health professionals on the market. **What problems is SimplePractice solving and how is that benefiting you?** This platform has you covered when it comes to your practice's backend administration. HIPAA compliant teleconferencing to billing, treatment planning, progress notes and more. ### 2. Excellent service, overpriced for single provider **Rating:** 4.0/5.0 stars **Reviewed by:** Rikki R. | Mental Health Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about SimplePractice?** Ease of use, digital signatures, reminders, simple billing for sole proprietors **What do you dislike about SimplePractice?** Pricing is high for single user for integrating google calendar **Recommendations to others considering SimplePractice:** It takes care of all my needs as a Sole Proprietor but you may find more affordable products elsewhere **What problems is SimplePractice solving and how is that benefiting you?** Simple billing and payment ### 3. Streamline your practice **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about SimplePractice?** SimplePractice helps keep me organized by keeping everything in one place - client appointments, practice documents, and chart notes. I love the ease of onboarding a new client as well as sending clients occasional documents to complete such as a release of information. I also love that I can customize my intake forms and gather the information that is relevant to my work with clients and couples. My clients find it easy to use and are very happy with it as well. **What do you dislike about SimplePractice?** In my perfect world, practice documents and intake forms could be shared between different accounts, but that's a minor issue. **Recommendations to others considering SimplePractice:** I recommend signing up for a free trial so you can try it out and get a sense of how it will best serve you and your business. **What problems is SimplePractice solving and how is that benefiting you?** SimplePractice keeps me organized. It helps me keep track of my charting, treatment plans, and makes it super easy to process client payments and track income. I know exactly which clients need progress notes and treatment plans and nothing falls through the cracks. All of this saves me time so I can focus on what I really enjoy doing - working with my clients! ### 4. TERRIBLE Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about SimplePractice?** The platform was easy to use and insurance billing was quick **What do you dislike about SimplePractice?** By far, the worst customer service! Their lack of communication, organization, and professionalism resulted in the complete loss (deletion) of all my client information. **Recommendations to others considering SimplePractice:** Unless SimplePractice improves their support services, it’s not worth the risk...Go with a better organized company **What problems is SimplePractice solving and how is that benefiting you?** I sent multiple emails, often waiting DAYS to hear back, only to receive email responses from at least 3 different customer service representatives who stated they needed to do further research or have someone else look into the situation. They each provided conflicting information, and obviously they were not communicating with one another. This went on for several weeks, and in the meantime, ended up deleting my client information. The final email I received was informing me that it was “unfortunate” but no other explanation or accountability. **Official Response from Sara Wynia:** > Hi there - Thank you for providing your feedback on your experience with our Customer Success Team. Our team aims to respond as soon as possible to all incoming Help Requests which leads to a varied timeline based on volume of requests. Additionally, we do oftentimes need to take the time to look into your account when an issue appears to make sure that we assist in the best way possible. -Sara ### 5. The best practice management software on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about SimplePractice?** I like it so much! It’s an integrated system that handles insurance billing, invoicing, client records, HIPAA notes, credit card processing, psychotherapy notes, scheduling, accounting, document storage, client portal, reminder messages, secure client messaging,...and so much more! **What do you dislike about SimplePractice?** It can take a little while to learn how to do everything. HOWEVER, they have tons of videos and how-to articles and an active Facebook group. Also, it can be frustrating that there isn't a phone number to reach tech support, BUT they are reachable by phone after an email request for a call. **Recommendations to others considering SimplePractice:** Make use of the videos and Facebook group. They are very helpful. **What problems is SimplePractice solving and how is that benefiting you?** I’m paperless! I don’t have to do data entry as clients do it themselves. Client information populates automatically into insurance forms, which saves a ton of time. Accessing my client's secure information when I am not in my office is very helpful. There are so many benefits, and I can't remember them all. ### 6. Used to be my Go To Recommendation **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about SimplePractice?** I liked the original pricing plans that included most of the basic services my small practice required (website scheduling widget, appointment reminders, forms). **What do you dislike about SimplePractice?** Simple Practice with minimal warning increased the monthly price for basic features astronomically - citing the addition of mandatory features my practice doesn't use or need. The plan I originally chose was suddenly no longer available. When I downgraded rather than pay the astronomical new fee I thought it would take place at the end of the billing cycle to give time for users to adjust and to give me time to research an alternative. Instead it happened immediately meaning my clients lost appointment reminders that same day and I had to manually text them all. I also had to spend hours removing their scheduling widget from every place in my website where I'd placed it. I was given a credit by simple practice for the difference in pricing which I then lost when I switched to a competitor shortly thereafter as simple practice will not refund. I recommend looking into Power Diary or Embark if you are a solo practitioner or small practice. It's very stressful to run a practice and have this happen with little to no warning. A small increase on a yearly basis would've gone over better than such a huge jump in price without any accompanying value. **Recommendations to others considering SimplePractice:** Use if you don't mind sudden rate increases with minimal to no accompanying value. Avoid if you're looking for reliable and stable pricing. **What problems is SimplePractice solving and how is that benefiting you?** Little to no benefit as I've switched EMRs this month. Prior to this I used it for scheduling, sending confidential forms, charting, and appointment reminders. **Official Response from Sara Wynia:** > Hi there - Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility in selecting plans and features they need, and to better reflect the value created by all the innovative features we've developed. These subscription changes allow us to continue to deliver a level of quality and service that we can be proud of. We’ve dedicated ourselves to offering solutions for not only growing your practice, but also empowering you as an entrepreneur. With all that being said, we appreciate your candid feedback and are taking it in to iterate on more customizable subscription options in the future. -Sara ### 7. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Dr. Stephanie W. | Founder | Clinical Director | Licensed Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about SimplePractice?** Its really user friendly, and has a lot of additional services outside of clinical documentation. I also like the ability it has to manage claims and insurance enrollment. I have grown my practice using this EHRS program **What do you dislike about SimplePractice?** The price has significantly increased recently and when there are outages, there is no refund for missed appointments and or the hassle. **What problems is SimplePractice solving and how is that benefiting you?** Keeps clinical documentation confidential and secure and adheres HIPAA regulations ### 8. Good mental health practice management software **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon L. | counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2022 **What do you like best about SimplePractice?** Easy to use, main page displays calendar, simple navigation. Includes treatment planner. **What do you dislike about SimplePractice?** Does not have note planner or homework planner included **Recommendations to others considering SimplePractice:** It is a good system for an individual provider. If you have more than 2 therapist, there are other programs that are better. **What problems is SimplePractice solving and how is that benefiting you?** Simplified my billing, can track no shows and cancelations to increase productivity. ### 9. Why I left and came back to SimplePractice **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about SimplePractice?** Confidentiality is important and at the forefront of SimplePractice system. I love how everything is easy to use and located in a single location. My clients appreciate the option to cancel and reschedule at the same time, secure messages, easy to use client portal and the link to telehealth connection. **What do you dislike about SimplePractice?** I originally left due to the credit card processing fees with Stripe as well as file size uploads that are not assessment friendly. The cost difference is acceptable considering how much time I save having everything in one location. I learned how to reduce pdf file size so the upload limit is no longer an issue. **Recommendations to others considering SimplePractice:** Sometimes it is too easy to focus on money alone without considering the ease of use and time saving aspects. Consider your needs and what will make your life easier. It may be worth the $8-15 a month in extra costs. **What problems is SimplePractice solving and how is that benefiting you?** Less emails and communications when my clients need to reschedule. Love how you can customize templates to exactly meet your needs. Very simple to send therapy worksheets to clients through the portal as well. ### 10. If You Want Things to be "Simple" from the Clinician Side - Don't Use this Platform **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew P. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2021 **What do you like best about SimplePractice?** Simple Practice is easy to navigate for the most part. **What do you dislike about SimplePractice?** No ability to edit existing treatment plans. Additionally, It is not easy to get in contact with a real human being to address technical issues. I am not the only one to note this. They have a cha box that links to a community forum that ultimately is not effective for answering your questions they lack any phone numbers to call them. I am very disappointed that I cannot edit existing treatment plans. I see upwards of 30 + clients per week. It is very aggravating to have to make an entirely new treatment plan when all I need to do (and would save a lot of time) is simply update the existing one. I have tried to address this issue with them before and they said the issue was something my supervisor would have address in their settings. My supervisor did what she was able to do and I still cannot edit existing treatment plans. **What problems is SimplePractice solving and how is that benefiting you?** I really cannot tell a difference from Therapy Notes to be honest. From what I understand it is easier for billing purposes, but Therapy Notes has a much better progress note and treatment plan layout. **Official Response from Sara Wynia:** > Hi Matthew - Thank you for your feedback. Just to clarify, we do offer live phone and chat support which can be reached by clicking on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request. -Sara ### 11. No complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee W. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about SimplePractice?** Super easy to use and very convenient for the clients. Clients are able to upload documents from their end. Scheduling and creating client profiles are easy. The calendar display is visually pleasing. There's a lot of extra features that make you want to use the system. **What do you dislike about SimplePractice?** Never had any issues. There could be more of a variety of templates. Support can be hard to reach since you cannot call. Provide a phone number and live chat for those who need assistance asap. **What problems is SimplePractice solving and how is that benefiting you?** All of them. The number one benefit is clients having control over their portal. This helps the company and client become more productive and increases performance. Helps everyone stay on one accord. ### 12. Easy to use, everything in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about SimplePractice?** Simple Practice helps keep all the client's information in one place and helps keep my calendar/schedule straight. I also love the function to save assessments that can easily be added to a client's file. **What do you dislike about SimplePractice?** It would be nice if Simple Practice could like better to my website and have the capabilities to host podcasts, courses, videos, etc. Then I could really have everything in one place. **What problems is SimplePractice solving and how is that benefiting you?** I have solved the problem of having paper files and streamlined all my files into one place. It is also much more secure than having paper files locked up in my office. ### 13. Great experience with SimplePractice for startup private practice. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about SimplePractice?** It is very user friendly and easy to practice upon Support is consistent either by video or phone Assists in staying organized and in compliance **What do you dislike about SimplePractice?** wish telehealth was set up to facilitate groups or be able to have more than 2 video lines at a time for meeting with families that are spread out I wish there was a QuickBooks like application **Recommendations to others considering SimplePractice:** I recommend SimplePractice to other therapists in private practice for ease of maintaining HIPAA compliant records and using telehealth. **What problems is SimplePractice solving and how is that benefiting you?** Setting up and keeping track of new clients Everything is in one place and easy to find Ease of setting up on line payments ### 14. Bye bye Simple Practice **Rating:** 0.0/5.0 stars **Reviewed by:** Lynette L. | Office Manager/Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about SimplePractice?** It used to be easy to use but now it's over priced and full of bugs **What do you dislike about SimplePractice?** Very poor customer service. Over priced. Full of bugs. No longer user friendly. **What problems is SimplePractice solving and how is that benefiting you?** None at the present time. Shopping for a new solution **Official Response from Sara Wynia:** > Hi Lynette - Thank you for your feedback. I recommend creating a Help Request anytime you are experiencing issues and continuing to follow up with our Customer Success Team in order to get your questions resolved. -Sara ### 15. Great program **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly L. | Health Science Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about SimplePractice?** Note templates are helpful, and you can develop your own. Secure messaging feature with clients, which is HIPAA compliant. Keeps psychotherapy and progress notes together on the same page, but separate if need to provide to clients or insurance. **What do you dislike about SimplePractice?** It was challenging to figure out the best way to add a "request appointment" link on my professional website, so I ended up having to switch the location I had my domain on. **What problems is SimplePractice solving and how is that benefiting you?** I am providing client-centered care in a secure, HIPAA-compliant setting. ### 16. Great for therapists **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua T. | L, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about SimplePractice?** The integration of scheduling, billing, and notes. **What do you dislike about SimplePractice?** Sometimes a bit difficult to navigate for inexperienced users **Recommendations to others considering SimplePractice:** Useful for organizations as well as individuals **What problems is SimplePractice solving and how is that benefiting you?** I'm able to see my clients consistently despite the pandemic. ### 17. Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about SimplePractice?** Integrated, works on phone, simple interface **What do you dislike about SimplePractice?** Some features i need to google where to find them **What problems is SimplePractice solving and how is that benefiting you?** Cuts a lot of admin time to do everything in one place. ### 18. User Friendly EHR for Sole Proprietor SLPs **Rating:** 4.0/5.0 stars **Reviewed by:** Cheryl S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about SimplePractice?** Billing insurance is simple and user friendly for the therapist new to insurance billing **What do you dislike about SimplePractice?** I really want to be able to track the quantifiable (Objective part of SOAP notes) aspect of my therapy. I want a section where I can write my goals and input data and then have it spit out tracking for me. I had this in school based software for Medicaid billing and it made writing progress reports so much easier. I am having to upload all my data to do things this way separately. So many SLPs use your program, please tailor it more to those of us who generate quantitative data (SLPs/OTs/PTs/ABA therapists) not just those who generate qualitative data. **Recommendations to others considering SimplePractice:** I would advise others to try it out for 30 days to see if it meets their needs. It is easy to learn to use and navigate. Also I would recommend they watch the short little video tape helps that are offered. **What problems is SimplePractice solving and how is that benefiting you?** Billing. I am solving the difficulty of billing through different portals for insurance. ### 19. Streamlined my paperwork process in a modern way **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea C. | Co-Founder/Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about SimplePractice?** I like how Simple Practice does it all in one place. I used to use an archaic paper and pen method that had so many steps and became no longer practical in the era of telehealth. Simple Practice has helped me streamline this process and update to the times. **What do you dislike about SimplePractice?** It took me some time to shift over my paperwork to digital format (especially questionnaires), and I had to familiarize myself with the system to be able to find everything easily which also took some time. **Recommendations to others considering SimplePractice:** If you are still using paper and pen it is time to make the switch! Jump in with Simple Practice and you won’t regret it! **What problems is SimplePractice solving and how is that benefiting you?** It has ultimately freed up time for me through streamlining the intake process and took me emailing/scanning as the middle man completely out of the equation which has been a huge benefit. ### 20. Very poor start up company who treats clientele poorly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **What do you like best about SimplePractice?** the ease of the system navigation and lower amounts of paperwork **What do you dislike about SimplePractice?** No access to anyone in management, refuses to answer questions, lacks knowledge about 277 files, doesnt understand zip plus 4 rules, takes 2 weeks to schedule a meeting with a sup[port specialist that has no clue about behavioral health claims, clearing house representatives tell you incorrect information regarding submissions of claims, clearing house they use is poorly designed and gives scrubbing errors for zip codes while taking 24 to 48 hrs to post a claim. Forget about getting your own records, there is no way to downlead client demographics or information. When you run into an issue they make you [post an idea to a forum for others to vote on the issue to be addressed. Knowing they have over 2009 agencies voting for direct contact with an associate they still refuse to fix the problem. **Recommendations to others considering SimplePractice:** Stay away **What problems is SimplePractice solving and how is that benefiting you?** That I will never be with a company like this again. We need communication open and continuous. An LMFT owns this company and should know better. Shame on you for how you process and handle your communication. ### 21. Great, Versatile Tool - Helps w/ Organization! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about SimplePractice?** Really like how versatile Simple Practice is. You can keep billing and patient notes in the same, secure place... which is a huge plus! Used to have to use multiple platforms to do this but this one does it even more efficiently. Creating super bills for clients has never been easier and I cant imagine operating without this convenience. Platform also works well w/ telehealth meetings! **What do you dislike about SimplePractice?** Honestly, the interface is a little boring looking. It's rather dull and doesn't feel very interactive. Perhaps this is just my device, but sometimes the formatting gets distorted and stretched out and I have to close the window and restart the process. This could be a programming bug or just my laptop, but either way it's an annoying error that happens every other week or so. **Recommendations to others considering SimplePractice:** I recommend that any new users simply spend an hour or so acquainting yourself to the features and you'll have it down for easy use moving forward. If you're considering using it, explore the features because they are as advertised. It can help simplify your workflow. **What problems is SimplePractice solving and how is that benefiting you?** Client file organization is the biggest piece. It's a great e-file system to keep everything in one safe place. Much easier and more affordable than other patient management systems I have used in the past. ### 22. SimplePractice is truly simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about SimplePractice?** SimplePractice is intuitive for a new private practitioner. Customer service is very accessible and friendly. I enjoy the ease of use and templates available for clinicians. The price is very reasonable considering all the services you get. The tutorials are helpful, and they have free webinars for continued learning. **What do you dislike about SimplePractice?** It would be helpful to have standalone/integrated email option, rather than just secure messaging. **Recommendations to others considering SimplePractice:** Simple Practice has a lot to offer compared to some of the other EHR services out there. **What problems is SimplePractice solving and how is that benefiting you?** Easy EHR, submitting claims, processing payments. Takes less time to do the work, and more efficiently! ### 23. Easy use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about SimplePractice?** I found the functions for use to be friendly and easy for all levels tech abilities. I found the site to have a variety of options to help a provider with start up forms to allow for quick and smooth mobilization for practice. **What do you dislike about SimplePractice?** For basic level there were very few options to choose from, which made utilization of the site limited. **Recommendations to others considering SimplePractice:** I think any Mental Health user will find the SimplePractice functions easy for use and navigation. **What problems is SimplePractice solving and how is that benefiting you?** I have not had any situations, where problem solving has been needed. ### 24. Very Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2018 **What do you like best about SimplePractice?** What I like about SimplePractice is that it provides everything you could possibly need for your private practice. It sets you up nicely and allows you to bill clients. It has everything you could possibly think of to need in that setting. I like that they continue to update and change things to make it more user friendly. **What do you dislike about SimplePractice?** It’s a little complicated to learn. It takes a good hour I would say to set up and then another hour or more to learn the system. They have a difficult time with adjusting to insurance inconsistencies so my clients “what they owe” is often or almost always inaccurate. **Recommendations to others considering SimplePractice:** It is a great system. Has all the bells and whistles **What problems is SimplePractice solving and how is that benefiting you?** Billing. Note taking. HIPPA compliance. 48 hour texts and voicemails sent to clients. Creating and sending claims. Keeping track for taxes. A lot of things. ### 25. SimplePractice is a dishonest and sneaky company **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2020 **What do you like best about SimplePractice?** clean interface, easy to submit claims, strong and informed user base **What do you dislike about SimplePractice?** no phone support so when you need support you have to send an email and wait 24 hours for a reply, the email often asks for more information, this requires more waiting, you may get a response and for some reason its often not a direct response to your original question. the support process can take days. you cannot call in with a quick question. the only place to do that is on their facebook group which is other users answering your questions. the product does not get billing info from insurance companies in a reliable way. you are often not informed when you are paid and this is what the product is designed to do. when you open a ticket with support it can take WEEKS before you find out what the issue is and you have to login to the insurance company website to see your claims. this is a main selling point of the software but it does not work well. their telehealth software is very unstable. they charge extra for it. sound is choppy and video drops off often. many people who use it have issues with it. gillian wu is their internet leader. she has contacted me for leaving negative reviews and offered credits on two occasions to remove the reviews. that is highly unethical in my opinion. one of the ways the company succeeds is by monitoring their online presence and urging people to remove their reviews. i posted some negative information and was blocked from a user support group. the information contained a minor inaccurate detail but overall was true: their telehealth product is very flawed. i was blocked from the group which was a huge source of technical support. **Recommendations to others considering SimplePractice:** be very cautious using this product. once your data is in there it is hard to get it out. they increase their prices. they charge per claim. they charge extra for telehealth. the cost of this product can easily run $100 per month very quickly if you bill any volume and once you start doing that, its hard to get your data out and make a switch. on top of all this their support is abysmal. **What problems is SimplePractice solving and how is that benefiting you?** billing, data storage ### 26. danielle review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about SimplePractice?** handouts and templates, easy to customize **What do you dislike about SimplePractice?** how you can double book yourself, learning how to use clt portal was not intuitive **Recommendations to others considering SimplePractice:** use it, review intake docs and customize as needed **What problems is SimplePractice solving and how is that benefiting you?** telehealth, hipaa forms, easy to maintain my calendar/ schedule ### 27. It's a wonderful, comprehensive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory H. | Outpatient Therapist, Mental Health Care **Reviewed Date:** January 07, 2020 ### 28. Psychiatry practice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about SimplePractice?** look and feel of the actual health record itself. **What do you dislike about SimplePractice?** I dislike the fact that there is not a call in phone line for issues. **What problems is SimplePractice solving and how is that benefiting you?** I have realized a smoother experience and will solve quicker submission of electronic claims. ### 29. morgan jones **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about SimplePractice?** I liked that you can have the website bill on your behalf. **What do you dislike about SimplePractice?** I don't like that you can't share the fillable forms for divorced parents who both need to sign consent forms. **Recommendations to others considering SimplePractice:** Have an intake fillable form for more than one party for the minors. **What problems is SimplePractice solving and how is that benefiting you?** I had a problem with sending intake paperwork a week ago when your system was down. ### 30. Solid EHR platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2019 **What do you like best about SimplePractice?** I like being able to do online scheduling for my clients, as well as billing through credit cards and being able to provide invoices and superbills all in a streamlined and functional manner. There are several solid note templates already loaded to the program that can be used for record keeping as well. **What do you dislike about SimplePractice?** I absolutely detest creating my own templates. It is just a cumbersome and laborious process and the end result is not particularly visually appealing. I would love if online forms/templates could also be printed out in paper format in a way that was aesthetically pleasing if one was choosing to have client's fill paperwork out in person. Also in regards to telehealth/video options, I would like to be able to see multiple people in the sessions, such as if i was seeing a couple and they were both located in different places at the time of the appointment, or if i was trying to conduct online groups. **Recommendations to others considering SimplePractice:** Solid platform for a reasonable price. **What problems is SimplePractice solving and how is that benefiting you?** It is generally a one stop shop for most of my private practice needs. While it does take a bit of getting used to and a significant investment of time to fully understand where things are located and how to navigate various integrations, overall I find it to be beneficial. ### 31. Love this software **Rating:** 5.0/5.0 stars **Reviewed by:** Emily W. | CEO & Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2019 **What do you like best about SimplePractice?** Super easy to use system. I am able to schedule clients easily, adjust billing amounts, send clients documents, request signatures, and I love using the autopay system. *Update: I've been using for six months now, and have yet to have any issues! LOVE this software. **What do you dislike about SimplePractice?** I have not found much that I dislike about using simple practice. Great experience so far! **Recommendations to others considering SimplePractice:** Would definitely recommend Simple Practice to anyone starting up their own business **What problems is SimplePractice solving and how is that benefiting you?** I've been able to simplify and streamline things such as appointment reminders, follow-up emails, payments, and more! ### 32. User friendly and well-organized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about SimplePractice?** The layout and processes for both billing and scheduling are easy to use, logical, and visually well-organized. I like the different viewing options (both for the calendar, for billing, and for client data) and the customizability of different crucial paperwork (like treatment plans and notes). The client portal is also convenient, especially with regards to the therapist calendars and ability for clients to request appointments. **What do you dislike about SimplePractice?** I dislike some of the note-taking parameters (but aware that that could be more about my practice policies than the software itself). **Recommendations to others considering SimplePractice:** I haven't found a better platform that contains everything you need for managing therapists and their caseloads! **What problems is SimplePractice solving and how is that benefiting you?** Client scheduling is made much easier for many clients with the collaborative online option. It is also very organized and convenient to have all practice and session information on the same platform, making it easier for therapists to stay organized. ### 33. Keeps me organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about SimplePractice?** I like the user-friendly layout of the Simple Practice site. It’s easy to find what I need and keep my paperwork organized. With all the treatment plans and case notes I write, the last thing I want to do is go sifting and searching for what I need. Simple Practice makes it easy. **What do you dislike about SimplePractice?** I think the mobile app could use some work. I don’t like that I have limited information on the client available to me (like admin notes or links to past notes). I am also not a huge fan of the scrolling calendar layout instead of the blocking layout like the desktop version. It would be great to have a privacy function on the mobile app as well. **Recommendations to others considering SimplePractice:** User-friendly and simple (it’s in the name) **What problems is SimplePractice solving and how is that benefiting you?** I love the new appointment reminders that pop up as soon as you schedule. ### 34. SimplePractice is Nice, but Doesn't work for our Practice **Rating:** 1.0/5.0 stars **Reviewed by:** Felicia K. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2019 **What do you like best about SimplePractice?** SimplePractice offers medical practitioners an all-in-one type experience for scheduling appointments, gathering and storing medical files and authorizations, contact list, and managing your billing and invoices. And it does it all for a fairly low price-point. **What do you dislike about SimplePractice?** This software just doesn't quite fit our current business model. Not all the clinicians and employees have Apple devices for fulling utilizing the schedule sync. We use Microsoft Outlook and Gmail quite a bit and that makes it difficult to sync schedules. Our current business model doesn't include insurance, so we're paying for an unused feature. Same with the billing, which is largely being handled with Microsoft Excel and OneDrive. Appointments are made over the phone or face-to-face. Also, the price per month goes up exponentially with each clinician added to the account, so we can't afford to add anyone. We could better utilize this service if it could be tailored to the individual practice's business model. **Recommendations to others considering SimplePractice:** Shop around according to where to expect your practice to be 5 years from now in terms of ease of scheduling, billing, taxes, what OS you want your business to run off of, and number of employees. **What problems is SimplePractice solving and how is that benefiting you?** Our group practice uses SimplePractice mainly for entering appointments into the calendar for syncing/sharing, HIPAA Compliant messaging, updating patient contact information, and managing billing and invoices. ### 35. Dustin's Simple Practice Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2020 **What do you like best about SimplePractice?** Easy to use and connect to my google calendar. I really like that the program is easy to use and that my clients are able to interact with the system as well. **What do you dislike about SimplePractice?** I wish it were more affordable. I also think the app is just ok, though it's made some improvements since I originally downloaded it. **What problems is SimplePractice solving and how is that benefiting you?** I use it frequently with the work I'm involved in and have recommended it to others. ### 36. Simple Practice for my mental coaching business **Rating:** 5.0/5.0 stars **Reviewed by:** Emily W. | Exercise Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about SimplePractice?** I love that I was able to create my own personal note templates. It's so easy to manage my schedule as well as my payments. It has simplified my life so much. **What do you dislike about SimplePractice?** I have yet to run into any issues that make me dislike simple practice. **Recommendations to others considering SimplePractice:** Just do it! This software system is so worth it and doesn't break the bank. THere's a reason it's called SIMPLE practice. **What problems is SimplePractice solving and how is that benefiting you?** I've been able to streamline my entire business system and make life way easier. Saves me so much time. ### 37. I was surprised by all of the features of this program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about SimplePractice?** There are many things I love about this program. It’s easy scheduling and you can share it with multiple counselors for shared offices. I share two offices with 4 counselors and SimplePractice allows me to see when offices are being used. I also love that my clients can fill out all of their intake forms before coming into my office, and that we often don’t have to talk about payment more than once because it saves their credit card information. It’s easy to use and has many different components for private practice. **What do you dislike about SimplePractice?** I don’t have a lot to complain about, but I do wish it was easier to re-send client access to their portal. Also, when you cancel a meeting and click the wrong button you can make it so that your client is inactive. I wish when you searched your client’s name it would come up and just show “inactive” rather than having to look for them on a separate tab. **What problems is SimplePractice solving and how is that benefiting you?** I’m saving paper, saving time, and making my work even more professional. People like the ease of filling out their paperwork online and like getting appointment reminders. ### 38. Simple and easy to figure out **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about SimplePractice?** The organization of client information. **What do you dislike about SimplePractice?** Small glitches, for instance, one time not being able to schedule a client at a normal PM time, SP insisted I make the appointment at 4am instead of 4pm. **Recommendations to others considering SimplePractice:** Make a test profile that way you can practice scheduling and clinking around the system. Do not attempt to run late cancel or appointment fees until after the full appointment time. **What problems is SimplePractice solving and how is that benefiting you?** None recognized at this time. ### 39. Simple and Powerful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Robert G. | After School Teacher, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2019 **What do you like best about SimplePractice?** Streamlined insurance claim submissions make life very easy. Digital online note taking and information storage is very beneficial. Its HIPPA compliance is exceptional and necessary for the work we do at the business. **What do you dislike about SimplePractice?** One expects a difference between web and phone app but the difference in ability is pretty jarring and leads to a huge loss in capability outside of using a computer. **Recommendations to others considering SimplePractice:** Great and simple tool for organizing a lot of information in a digital format. **What problems is SimplePractice solving and how is that benefiting you?** Great for storage of information as well as easy access to that information. Useful tool for scheduling appointments and keeping a business organized. ### 40. Now that I experineced it for myself-Telehealth (Therapy) Not as scary and awakard it sounded **Rating:** 5.0/5.0 stars **Reviewed by:** Anna P. | Medical Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about SimplePractice?** I like the simplicity of planning arrangements without finishing heaps of preparing of how to do as such. I value the stripe Visa framework that is incorporated with the product as this was one concern I had of tolerating installments from customer. I like the video conferencing and the way that live preparing is offered and I really get the opportunity to see the general population behind the scene instead of email. My request to client bolster pivot time was a sensible and issue settled. I adore the reality the I can send a customer a paid receipt promptly, subsequent to tolerating charge card installment over the phone...thank goodness less administrative work. I truly love the majority of the structures customers need to finish are available...ease of composing progress notes, and so on... **What do you dislike about SimplePractice?** There is nothing that I dislike about this software. **Recommendations to others considering SimplePractice:** It is simple with respect to face validity. You can navigate around pretty easily without making serious or irreversible mistakes that many of us fear with the technical aspects of EHRs. **What problems is SimplePractice solving and how is that benefiting you?** To start with, I am as yet learning the product, yet from my experience, I trust I will keep it. I am not looking for another. The help is useful, day by day update and updates that assistance keep me sorted out. Sooner or later, I will add the logbook to my site. Until further notice, the product satisfies it name in that it is a basic practice. When I leased office space, I must be there to meet my customer and some would drop finally. Presently, I set the updates, telephone, email, content... furthermore, on the off chance that I customer doesn't appear, after I have overcame the traffic and hurried crosswise over town to get to the workplace, sitting and pausing and thinking about whether the customer will appear, I don't feel that I sat idle, gas and baffled on the grounds that the customer did not call to drop hours or days prior. I truly like my online office. I figured it would feel far off and cold...so far, the online eye to eye still feel individual. I additionally like that the framework meet HIPPA and my state necessities. ### 41. SimplePractice great product **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Mental Health Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about SimplePractice?** I like that the designers are ceaselessly getting criticism and tolerating contribution about their clients' wants for how to add to and further build up the program. From customer booking to updates and putting away notes and charging, it's easy to understand and "straightforward" **What do you dislike about SimplePractice?** The main figure I can say that I didn't care for about this was the you can't really kill the need to affirm arrangements and its in all respects convenient devouring to really affirm each and every arrangement. **Recommendations to others considering SimplePractice:** Unquestionably prescribe this item for dealing with your training. It has the capacity to keep notes, deal with your calendar, make billings, treatment plans, diagnoses...basically all that you'd need in private practice! **What problems is SimplePractice solving and how is that benefiting you?** Case the board. I profit by utilizing SimplePractice since it keeps everything composed in a focal area. I can undoubtedly get to case data from the workplace or at home, which makes me progressively open to my customers and capable deal with my cases remotely. ### 42. Let SimplePractice free you up to focus on what matters most: your clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2019 **What do you like best about SimplePractice?** I like that SimplePractice makes the flow of my very part-time practice so easy. I am mostly a stay at home mom. I work a few evenings a week. I wouldn’t want to spend any extra time dealing with paperwork. So I pay for SimplePractice to make paperwork and scheduling super convenient. **What do you dislike about SimplePractice?** I wish it cost less bc I work so part-time. However, it’s still worth it to me. For others that work more hours, it should be extremely affordable. **Recommendations to others considering SimplePractice:** Worth the convenience! **What problems is SimplePractice solving and how is that benefiting you?** I am able to send clients my intake paperwork in a cinch. Since it’s completed online, when they come in there is no paperwork to distract us during the first session. Also, most of my clients opt to pay online so there no need to collect payment when they come in either. It will be done automatically that night. ### 43. Affordable, easy to use EHR! **Rating:** 4.5/5.0 stars **Reviewed by:** Kelli C. | Therapist/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about SimplePractice?** This EHR is affordable and makes billing easy. The forms are customizable and my clients can schedule appointments and pay bills online. Appointment reminders are free, as well, which decreases no-shows. **What do you dislike about SimplePractice?** It takes awhile to customize some forms, as there aren’t many templates that are feasible. It was supposed to include treatment planners, but this feature has still not arrived. This would make treatment planning much easier! **Recommendations to others considering SimplePractice:** Take advantage of any assistance from the company and don’t be afraid to ask them for help. They are always very responsive to questions or concerns. **What problems is SimplePractice solving and how is that benefiting you?** Makes doing my own billing simple and cost effective. I can do my own billing for a very small fraction of what I would pay a billing person/agency, and it takes only seconds for each claim! ### 44. It really is simple! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about SimplePractice?** I appreciate the tips and guidance offered during setup. The program is very easy to understand and I really like the templates and document saving capability. The client portal is great and the booking widget makes scheduling a breeze! **What do you dislike about SimplePractice?** I haven't yet found anything I dislike. **Recommendations to others considering SimplePractice:** If you are a new business just starting out and are unsure where to begin, then Simple Practice is a must have! It's easy to use and the tutorials are wonderful. **What problems is SimplePractice solving and how is that benefiting you?** I am a new business just starting out and Simple Practice had the best format, rates and benefits. I am able to set up online payments and this has made my business finances easier. ### 45. Great for simple billing needs/small practices **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about SimplePractice?** The best feature with this product is that all you have to do is click one button (as long as all the information is there) to create a claim. The information will automatically be filtered onto the claim. **What do you dislike about SimplePractice?** I dislike that it does not catch mistakes that a private biller would be able to catch. For example: it will allow you to bill several new patient visits in a row (for the same patient). I would think it could tell that is a mistake, and flag the claim. It also does not automatically apply a deductible portion so you have to add a check for $0 (for every person that applies towards deductibles) that is a huge waste of time. This system also does not keep track of self pay versus insurance patients including copay, coins, ect **Recommendations to others considering SimplePractice:** Look at the pros and cons and the review of people who already use the software, it doesn't do everything they claim but it definitely has a lot to offer for a small practice that wants to eliminate overhead and fees for outsourcing **What problems is SimplePractice solving and how is that benefiting you?** We are able to filter information onto claims faster based on what is scheduled for each provider, saves time and eliminating keying errors. ### 46. Overall very satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea R. | Licensed Mental Health Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2019 **What do you like best about SimplePractice?** User friendly, intuitive, simple platform **What do you dislike about SimplePractice?** Wiley Treatment plan is not helpful. Simple practice needs to implement treatment plans for their platform so clinicians could select problem areas and treatments from a list already loaded into the client's folder. **Recommendations to others considering SimplePractice:** Online sessions were difficult to establish with SImple Practice's video platform,. Tech support was trying to help to fix it but they were unable. Very frustrating that they don't offer phone numbers to contact them for trouble shooting, they only offer the email option. **What problems is SimplePractice solving and how is that benefiting you?** Client record keeping. Scheduling is easy on simple practice as well as I find the client portal useful for clients to fill out intake forms online and submit it before the first session. ### 47. Customer support HELL **Rating:** 0.0/5.0 stars **Reviewed by:** Diane S. | Private Practice Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2019 **What do you like best about SimplePractice?** Scheduling clients and charting are super easy. **What do you dislike about SimplePractice?** There is no way to describe the level of frustration I have experienced trying to get some live support. There is NO telephone number you can call to get a live person on the phone to help you figure out a problem. There isn't even a live help option. Every problem I have tried to ask for help for - via email - I get an email response to a day or day and half later. There are complex problems that have to be sorted out - and it takes an incredible amount of time trying to put everything into writing - not to mention waiting at least 24 hours for a response - and if the person's response doesn't answer the question..... you have to start all over again. It's in the DARK AGES, really. **Recommendations to others considering SimplePractice:** If you think you will need live support, then this isn't the EHR for you. Simple Practice staff have told me to watch YouTube videos and "join the on line community" to ask questions. This is absurd! I want to talk to a knowledgeable person who can help me solve problems with my account. **What problems is SimplePractice solving and how is that benefiting you?** I am not solving business problems - I am creating them actually - because if something goes wrong with insurance billing - there seems to be no effective way to get support so as to resolve the problems, such that the problems snowball. **Official Response from Gillian Wu:** > Hi Diane, we're committed to providing best-in-class customer support, and I'm so sorry to hear that your experience with our Customer Success team has been less than stellar. We've recently implemented a new Live Chat option that allows you to connect directly to a Product Specialist in real time - you can access that feature through the red Help bubble in your account. If you'd like, I'd love to connect with you directly to help you with any questions you have or issues you're experiencing with SimplePractice. You can reach me directly at gillian@simplepractice.com. Thanks for your candid review, and please don't hesitate to reach out if I can assist. Warmly, Gillian from SimplePractice ### 48. Good interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2019 **What do you like best about SimplePractice?** It is “simple” to use, no pun intended. I like the sleek interface of It and the ease of the tools. **What do you dislike about SimplePractice?** There are some things that other EHRd have that SP does not, and It is a little pricier. **What problems is SimplePractice solving and how is that benefiting you?** Having an EHR to keep track of my clinical records. ### 49. A therapist’s best office assistant. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about SimplePractice?** I like that the developers are continually receiving feedback and accepting input about their customers’ desires for how to add to & further develop the program. From client scheduling to reminders and storing notes and billing, it’s user friendly and “simple” **What do you dislike about SimplePractice?** I cannot think of anything that I dislike. The app is good - but I can’t access all the features from it. I wish that I could connect families better with it, when scheduling more than one client from the same family, but for privacy, I understand why I cannot. **What problems is SimplePractice solving and how is that benefiting you?** Simplicity of scheduling, the automatic client reminders, storing all my notes so I don’t need a giant file cabinet, and reminding me about who hasn’t paid or what notes are not written. ### 50. Mostly positive experience with SimplePractice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about SimplePractice?** I like that I am able to do all my billing and invoicing through SimplePractice and that all my notes and contact information is in one secure location. I have also used the Stripe for payment part which is helpful. **What do you dislike about SimplePractice?** They seem to make updates frequently and it can change the look of the website which I don't like. Some parts of the invoicing are counter-intuitive to me but they have been responsive when I ask questions. **What problems is SimplePractice solving and how is that benefiting you?** Billing is much easier and efficient. Sending clients paperwork to complete ahead of time is helpful. Having all contact information and notes accessible remotely from the office is helpful. ## SimplePractice Discussions - [What is SimplePractice used for?](https://www.g2.com/discussions/what-is-simplepractice-used-for) - 1 comment - [What is simple practice?](https://www.g2.com/discussions/what-is-simple-practice) - 1 comment - [View SimplePractice pricing details and edition comparison](https://www.g2.com/products/simplepractice/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-16+02%3A46%3A00+-0500&secure%5Bsession_id%5D=d600d982-aaf8-4511-a80f-b407942b4c1c&secure%5Btoken%5D=e9d1a0c11b424e8bc0240d3f67337dc9cf661e875aa85cd160f17173a6d53d68&format=llm_user) ## SimplePractice Integrations - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## SimplePractice Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Patient Satisfaction Management - EHR Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution ## Top SimplePractice Alternatives - [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) - 4.2/5.0 (125 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (253 reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) - 4.7/5.0 (296 reviews)