SimplePractice Reviews & Product Details

I like the APP and using voice to text in the app for notes. I also really like the calendar sync feature and the ability to be paperless with client forms. The calendar sync is better than the last company I used but also significantly less expensive. I am now shopping around again and finding that their offering is the most expensive, and the services I need (calendar, notes, forms, billing) are all pretty similar. Not everyone else has an app, and I haven't had a chance to review the apps other companies have. Review collected by and hosted on G2.com.

They have added many new features I don't need. For instance, a template website I don't need and a directory with horrible SEO. They are restructuring their pricing starting March 2022 so that the only way I can continue to use calendar sync and have an associate use the software is to pay the highest tier. It is a 60% price increase to continue using this EHR! Over 1000 people have complained in their Facebook community group, but the new owners don't seem to care. Review collected by and hosted on G2.com.

I love how Simple Practice has its forms set up! They are easy to edit to my specification and there are so many to choose from. Each document can be sent individually and clients are able to add their information and signatures easily. None of these options were available in my previous software or at least not easily enough to figure out. True to their name they have made it simple. I also really love the messaging feature. It saves me time trying to find the client's name and number in my phone. Review collected by and hosted on G2.com.

The search bot is fairly useless. After 2+ years, I am still working on my learning curve. The interface for working through billing that isn't automated is cumbersome. I don't have a lot of time to fumble around the site trying to learn it or to watch videos trying to learn the system. I want quick, concise answers to simple questions. The help desk usually is quick to answer and has quick, straightforward solutions that are serviceable. Some of them are not. The video platform is fussy and lacking in some features that would be beneficial. If clients have poor internet or older devices, I find I have to use another platform for them. I have considered switching again, but I'm not sure if there is anything better or cheaper. They are having a lot of problems with their system sending claims and how the claims are adjusted when they come in. Someone from their team needs to look at the Facebook page and hear the complaints. Review collected by and hosted on G2.com.

The all inclusive electronic health record system offers easy way to stay on top of administrative tasks and ensures clinicians stay up-to-par on legal responsibilities. Review collected by and hosted on G2.com.

Client portal could be more robust. For those of us who take pride in the branding of our practices we know that it's the little things that count. In this regard, the system lacks customizable like color schemes, branding and overall presentation, offering nothing more than one or two default templates. Review collected by and hosted on G2.com.

Ease of use, digital signatures, reminders, simple billing for sole proprietors Review collected by and hosted on G2.com.

Pricing is high for single user for integrating google calendar Review collected by and hosted on G2.com.

SimplePractice helps keep me organized by keeping everything in one place - client appointments, practice documents, and chart notes. I love the ease of onboarding a new client as well as sending clients occasional documents to complete such as a release of information. I also love that I can customize my intake forms and gather the information that is relevant to my work with clients and couples. My clients find it easy to use and are very happy with it as well. Review collected by and hosted on G2.com.

In my perfect world, practice documents and intake forms could be shared between different accounts, but that's a minor issue. Review collected by and hosted on G2.com.

The platform was easy to use and insurance billing was quick Review collected by and hosted on G2.com.

By far, the worst customer service! Their lack of communication, organization, and professionalism resulted in the complete loss (deletion) of all my client information. Review collected by and hosted on G2.com.

I like it so much! It’s an integrated system that handles insurance billing, invoicing, client records, HIPAA notes, credit card processing, psychotherapy notes, scheduling, accounting, document storage, client portal, reminder messages, secure client messaging,...and so much more! Review collected by and hosted on G2.com.

It can take a little while to learn how to do everything. HOWEVER, they have tons of videos and how-to articles and an active Facebook group. Also, it can be frustrating that there isn't a phone number to reach tech support, BUT they are reachable by phone after an email request for a call. Review collected by and hosted on G2.com.

I liked the original pricing plans that included most of the basic services my small practice required (website scheduling widget, appointment reminders, forms). Review collected by and hosted on G2.com.

Simple Practice with minimal warning increased the monthly price for basic features astronomically - citing the addition of mandatory features my practice doesn't use or need. The plan I originally chose was suddenly no longer available. When I downgraded rather than pay the astronomical new fee I thought it would take place at the end of the billing cycle to give time for users to adjust and to give me time to research an alternative. Instead it happened immediately meaning my clients lost appointment reminders that same day and I had to manually text them all. I also had to spend hours removing their scheduling widget from every place in my website where I'd placed it. I was given a credit by simple practice for the difference in pricing which I then lost when I switched to a competitor shortly thereafter as simple practice will not refund. Review collected by and hosted on G2.com.

Its really user friendly, and has a lot of additional services outside of clinical documentation. I also like the ability it has to manage claims and insurance enrollment. I have grown my practice using this EHRS program Review collected by and hosted on G2.com.

The price has significantly increased recently and when there are outages, there is no refund for missed appointments and or the hassle. Review collected by and hosted on G2.com.

Easy to use, main page displays calendar, simple navigation. Includes treatment planner. Review collected by and hosted on G2.com.

Does not have note planner or homework planner included Review collected by and hosted on G2.com.