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SimplePractice

By SimplePractice

4.1 out of 5 stars

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SimplePractice Reviews & Product Details

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Pricing

Pricing provided by SimplePractice.

Starter

Starting at $29.00
Per Month

Essential

Starting at $69.00
Per Month

SimplePractice Media

SimplePractice Demo - Your all-in-one EHR solution
Your all-in-one EHR solution
SimplePractice Demo - Stress-free Telehealth directly from your EHR
Stress-free Telehealth directly from your EHR
SimplePractice Demo - Provide seamless client care from anywhere
Provide seamless client care from anywhere
SimplePractice Demo - Notes and documentation made simple
Notes and documentation made simple
SimplePractice Demo - More auto reminders means less no-shows
More auto reminders means less no-shows
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SimplePractice Reviews (122)

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Reviews

SimplePractice Reviews (122)

View 1 Video Reviews
4.1
122 reviews

Pros & Cons

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Joshua T.
JT
L
Mid-Market (51-1000 emp.)
"Great for therapists"
What do you like best about SimplePractice?

The integration of scheduling, billing, and notes. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Sometimes a bit difficult to navigate for inexperienced users Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"Easy"
What do you like best about SimplePractice?

Integrated, works on phone, simple interface Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Some features i need to google where to find them Review collected by and hosted on G2.com.

Cheryl S.
CS
Small-Business (50 or fewer emp.)
"User Friendly EHR for Sole Proprietor SLPs"
What do you like best about SimplePractice?

Billing insurance is simple and user friendly for the therapist new to insurance billing Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I really want to be able to track the quantifiable (Objective part of SOAP notes) aspect of my therapy. I want a section where I can write my goals and input data and then have it spit out tracking for me. I had this in school based software for Medicaid billing and it made writing progress reports so much easier. I am having to upload all my data to do things this way separately. So many SLPs use your program, please tailor it more to those of us who generate quantitative data (SLPs/OTs/PTs/ABA therapists) not just those who generate qualitative data. Review collected by and hosted on G2.com.

Chelsea C.
CC
Co-Founder/Owner/Operator
Small-Business (50 or fewer emp.)
"Streamlined my paperwork process in a modern way"
What do you like best about SimplePractice?

I like how Simple Practice does it all in one place. I used to use an archaic paper and pen method that had so many steps and became no longer practical in the era of telehealth. Simple Practice has helped me streamline this process and update to the times. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

It took me some time to shift over my paperwork to digital format (especially questionnaires), and I had to familiarize myself with the system to be able to find everything easily which also took some time. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Small-Business (50 or fewer emp.)
"Very poor start up company who treats clientele poorly"
What do you like best about SimplePractice?

the ease of the system navigation and lower amounts of paperwork Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

No access to anyone in management, refuses to answer questions, lacks knowledge about 277 files, doesnt understand zip plus 4 rules, takes 2 weeks to schedule a meeting with a sup[port specialist that has no clue about behavioral health claims, clearing house representatives tell you incorrect information regarding submissions of claims, clearing house they use is poorly designed and gives scrubbing errors for zip codes while taking 24 to 48 hrs to post a claim. Forget about getting your own records, there is no way to downlead client demographics or information. When you run into an issue they make you [post an idea to a forum for others to vote on the issue to be addressed. Knowing they have over 2009 agencies voting for direct contact with an associate they still refuse to fix the problem. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Small-Business (50 or fewer emp.)
"Great, Versatile Tool - Helps w/ Organization!"
What do you like best about SimplePractice?

Really like how versatile Simple Practice is. You can keep billing and patient notes in the same, secure place... which is a huge plus! Used to have to use multiple platforms to do this but this one does it even more efficiently. Creating super bills for clients has never been easier and I cant imagine operating without this convenience. Platform also works well w/ telehealth meetings! Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Honestly, the interface is a little boring looking. It's rather dull and doesn't feel very interactive. Perhaps this is just my device, but sometimes the formatting gets distorted and stretched out and I have to close the window and restart the process. This could be a programming bug or just my laptop, but either way it's an annoying error that happens every other week or so. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"SimplePractice is truly simple!"
What do you like best about SimplePractice?

SimplePractice is intuitive for a new private practitioner. Customer service is very accessible and friendly. I enjoy the ease of use and templates available for clinicians. The price is very reasonable considering all the services you get. The tutorials are helpful, and they have free webinars for continued learning. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

It would be helpful to have standalone/integrated email option, rather than just secure messaging. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"Easy use"
What do you like best about SimplePractice?

I found the functions for use to be friendly and easy for all levels tech abilities. I found the site to have a variety of options to help a provider with start up forms to allow for quick and smooth mobilization for practice. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

For basic level there were very few options to choose from, which made utilization of the site limited. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
UI
Small-Business (50 or fewer emp.)
"Very Good"
What do you like best about SimplePractice?

What I like about SimplePractice is that it provides everything you could possibly need for your private practice. It sets you up nicely and allows you to bill clients. It has everything you could possibly think of to need in that setting. I like that they continue to update and change things to make it more user friendly. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

It’s a little complicated to learn. It takes a good hour I would say to set up and then another hour or more to learn the system. They have a difficult time with adjusting to insurance inconsistencies so my clients “what they owe” is often or almost always inaccurate. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"SimplePractice is a dishonest and sneaky company"
What do you like best about SimplePractice?

clean interface, easy to submit claims, strong and informed user base Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

no phone support so when you need support you have to send an email and wait 24 hours for a reply, the email often asks for more information, this requires more waiting, you may get a response and for some reason its often not a direct response to your original question. the support process can take days. you cannot call in with a quick question. the only place to do that is on their facebook group which is other users answering your questions.

the product does not get billing info from insurance companies in a reliable way. you are often not informed when you are paid and this is what the product is designed to do. when you open a ticket with support it can take WEEKS before you find out what the issue is and you have to login to the insurance company website to see your claims. this is a main selling point of the software but it does not work well.

their telehealth software is very unstable. they charge extra for it. sound is choppy and video drops off often. many people who use it have issues with it.

gillian wu is their internet leader. she has contacted me for leaving negative reviews and offered credits on two occasions to remove the reviews. that is highly unethical in my opinion. one of the ways the company succeeds is by monitoring their online presence and urging people to remove their reviews. i posted some negative information and was blocked from a user support group. the information contained a minor inaccurate detail but overall was true: their telehealth product is very flawed. i was blocked from the group which was a huge source of technical support. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by SimplePractice.

Starter

Starting at $29.00
Per Month

Essential

Starting at $69.00
Per Month

Plus

Starting at $99.00
Per Month
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SimplePractice Features
Workflow Management
Billing
Security and Authorization
Patient Records
Specialty EHR Templates
Interoperability
HIPAA Compliance - HIPAA Compliant Messaging
Operating Systems - HIPAA Compliant Messaging
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