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SimplePractice

By SimplePractice

4.1 out of 5 stars

How would you rate your experience with SimplePractice?

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SimplePractice Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find SimplePractice easy to use, streamlining scheduling, notes, and billing in a single platform. (4 mentions)
Users value the centralization of SimplePractice, streamlining scheduling, documentation, and billing into one effective platform. (2 mentions)
Users appreciate the effective communication features of SimplePractice, enhancing client interaction and reducing administrative stress. (2 mentions)
Users value the data security measures of SimplePractice, ensuring safe and HIPAA-compliant communication and telehealth services. (2 mentions)
Users find the ease of setup with SimplePractice incredibly fast and straightforward, enhancing their productivity. (2 mentions)
Users appreciate the user-friendly interface of SimplePractice, enjoying seamless scheduling, billing, and telehealth integration. (2 mentions)
Users appreciate the easy navigation and effective treatment plan creation offered by SimplePractice, enhancing their overall experience. (1 mentions)
Users value the comprehensive features of SimplePractice, enhancing their experience with an all-in-one system and responsive support. (1 mentions)
Users find the limited features frustrating, particularly for reporting and insurance workflows that require extra steps. (3 mentions)
Users experience extra charges for features that seem standard, leading to increased workload and frustration. (2 mentions)
Users find the reporting features inadequate, leading to unnecessary additional work and complications in workflows. (2 mentions)
Users find inconvenience from system uploads and limited reporting features that hinder their overall efficiency. (2 mentions)
Users experience a lack of automation in claims processing, resulting in unnecessary extra work and complications. (2 mentions)
Users experience occasional app instability due to system uploads, which can disrupt their usual workflow. (1 mentions)
Users find the billing issues frustrating due to high costs and cumbersome workflows that require extra management. (1 mentions)
Users find SimplePractice too expensive, lacking essential features in the base package that should be standard. (1 mentions)
Users are frustrated with the missing features in SimplePractice, lacking essential tools like a synced appointment calendar and communication portal. (1 mentions)

Top Pros or Advantages of SimplePractice

1. Ease of Use
Users find SimplePractice easy to use, streamlining scheduling, notes, and billing in a single platform.
See 4 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

2. Centralization
Users value the centralization of SimplePractice, streamlining scheduling, documentation, and billing into one effective platform.
See 2 mentions

See Related User Reviews

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you like about SimplePractice?

Ease of use, UX, all-in-one system, responsive support.

3. Communication
Users appreciate the effective communication features of SimplePractice, enhancing client interaction and reducing administrative stress.
See 2 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

4. Data Security
Users value the data security measures of SimplePractice, ensuring safe and HIPAA-compliant communication and telehealth services.
See 2 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

5. Ease of Setup
Users find the ease of setup with SimplePractice incredibly fast and straightforward, enhancing their productivity.
See 2 mentions

See Related User Reviews

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

Caprice R.
CR

Caprice R.

Small-Business (50 or fewer emp.)

4.5/5

"Simple Practice for behavioral health"

What do you like about SimplePractice?

The system is super easy to set up. It is pretty straight forward on how to do things.

6. Features
Users appreciate the user-friendly interface of SimplePractice, enjoying seamless scheduling, billing, and telehealth integration.
See 2 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

7. Access
Users appreciate the easy navigation and effective treatment plan creation offered by SimplePractice, enhancing their overall experience.
See 1 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

8. Comprehensive Features
Users value the comprehensive features of SimplePractice, enhancing their experience with an all-in-one system and responsive support.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you like about SimplePractice?

Ease of use, UX, all-in-one system, responsive support.

Top Cons or Disadvantages of SimplePractice

1. Limited Features
Users find the limited features frustrating, particularly for reporting and insurance workflows that require extra steps.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard.

Caprice R.
CR

Caprice R.

Small-Business (50 or fewer emp.)

4.5/5

"Simple Practice for behavioral health"

What do you dislike about SimplePractice?

The reporting for a practice is not great.

2. Extra Charges
Users experience extra charges for features that seem standard, leading to increased workload and frustration.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard.

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require ext

3. Inadequate Reporting
Users find the reporting features inadequate, leading to unnecessary additional work and complications in workflows.
See 2 mentions

See Related User Reviews

Caprice R.
CR

Caprice R.

Small-Business (50 or fewer emp.)

4.5/5

"Simple Practice for behavioral health"

What do you dislike about SimplePractice?

The reporting for a practice is not great.

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require ext

4. Inconvenience
Users find inconvenience from system uploads and limited reporting features that hinder their overall efficiency.
See 2 mentions

See Related User Reviews

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require ext

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you dislike about SimplePractice?

Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. An

5. Lack of Automation
Users experience a lack of automation in claims processing, resulting in unnecessary extra work and complications.
See 2 mentions

See Related User Reviews

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require ext

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you dislike about SimplePractice?

Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. An

6. App Instability
Users experience occasional app instability due to system uploads, which can disrupt their usual workflow.
See 1 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you dislike about SimplePractice?

Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. An

7. Billing Issues
Users find the billing issues frustrating due to high costs and cumbersome workflows that require extra management.
See 1 mentions

See Related User Reviews

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require ext

8. Expensive
Users find SimplePractice too expensive, lacking essential features in the base package that should be standard.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard.

9. Missing Features
Users are frustrated with the missing features in SimplePractice, lacking essential tools like a synced appointment calendar and communication portal.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard.

SimplePractice Reviews (122)

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Reviews

SimplePractice Reviews (122)

View 1 Video Reviews
4.1
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Ashley A.
AA
Practice Manager
Small-Business (50 or fewer emp.)
"Simple but Needs More Insurance and Reporting Features"
What do you like best about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation was fast and easy. SimplePractice makes scheduling, documentation, and billing seamless in one platform. The client portal is user-friendly, and telehealth integration works smoothly, which helps reduce administrative stress and improves the client experience. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require extra steps that could be streamlined. I also dislike the fact that when claims are sent to deductible, the contractual write off is not automatic, this creates a great deal of extra work. Review collected by and hosted on G2.com.

Caprice R.
CR
President/Owner of my business
Small-Business (50 or fewer emp.)
"Simple Practice for behavioral health"
What do you like best about SimplePractice?

The system is super easy to set up. It is pretty straight forward on how to do things. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

The reporting for a practice is not great. Review collected by and hosted on G2.com.

V. H.
VH
Associate Marriage And Family Therapist #126509
Small-Business (50 or fewer emp.)
"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."
What do you like best about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the layout of Simple practice, it is very easy to navigate. Clients are able to contact you via messaging and you are able to conduct HIPPA approved virtual telehealth sessions. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. And I am pleased with the final product. Sometimes there are system interruptions, which can be a hassell. But those are very rare. Review collected by and hosted on G2.com.

ShermeliaCounsels D.
SD
Licensed Professional Counselor Associate & Receptionist
Small-Business (50 or fewer emp.)
"Short change"
What do you like best about SimplePractice?

It has an updated operating system that feels modern. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Too expensive and the base package is trash. You don't get the full basics which would be an appointment calendar that syncs and a private portal for communication and billing for direct payments. Review collected by and hosted on G2.com.

Stephanie O.
SO
Group Fitness Instructor
Small-Business (50 or fewer emp.)
"Has "Simple" in the name for a reason"
What do you like best about SimplePractice?

Very easy to udnerstand and use. I was able to quickly implement the program without any additional support, but support was offered continually throughout the process. I use it daily and take advanatge of the EHR and professional website. This is my first EHR as a private practice, but it much more user friendly than other EHR's I've used at other agencies. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I'll complain about the cost beacuse the economy is currently rough for small business owners- not necessarily Simple Practice's fault. For a signle user and self-pay only it is reasonable, but if I ever grow it will require more financial investiment that I don't have (but hope to!). Review collected by and hosted on G2.com.

AS
Small-Business (50 or fewer emp.)
"Amazing! Everything you need in one place."
What do you like best about SimplePractice?

I love that SimplePractice has everything in one platform. It saves me a lot of time. I don't have to worry about clients getting appointment reminders. I also love that the system can load preview notes. I save a lot of time writing my notes. I love being able to create my own documents. I love that I can add homework to my clients using the portal. I love that I have also gotten referrals with the Monarch directory. Their customer support was also beneficial and solved my issue extremely fast. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I wished that when I was sending documents I could unmark the documents all at once, instead of having to unmarked one by one. I wish creating a document could be easier and I had the option to add the signature feature to any documents that I wanted. I wished telehealth could have more features. Review collected by and hosted on G2.com.

Constance W.
CW
Hairstylist
Small-Business (50 or fewer emp.)
"FANTASTIC PLATFORM!"
What do you like best about SimplePractice?

I love that I am able to utilize SimplePractice as a provisionally licensed LPC-A with a private practice. Everything from booking abilities, professional website, reports, case management, and accounting are provided for through this platform, and easy to use. I truly only use SimplePractice to manage my practice. I am forever grateful! Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I just wish I was able to get help with Track Your Hours without having to create a separate email/profile. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"Intuitive and relatively easy to use"
What do you like best about SimplePractice?

One of the best things is the ease of communication with clients. I really like that I can very easily send appointment reminders, new client paperwork, and other things quickly with one or two steps.

Billing, calendar, and client management is all integrated in one product. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I don't like that I would have to pay for the highest level of features to upload my Google calendar. That seems ridiculous to me. I am a solo practitioner and I also work on one of the online therapy platforms. I really need that functionality but don't want to have to pay so much extra for it. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"Expensive but smooth"
What do you like best about SimplePractice?

Ease of use, UX, all-in-one system, responsive support. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard. Review collected by and hosted on G2.com.

Jennifer B.
JB
Small-Business (50 or fewer emp.)
"Efficient & User Friendly"
What do you like best about SimplePractice?

SimplePractice is easy to use, and effective for all of my small private practice needs, including invoicing, billing and creating a professional website. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Overall, I don't feel that there are any downsides to using SimplePractice. There is a credit card fee associated with collecting payments, however, this is common for most electronic payment systems. Review collected by and hosted on G2.com.