This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.
I liked the original pricing plans that included most of the basic services my small practice required (website scheduling widget, appointment reminders, forms). Review collected by and hosted on G2.com.
Simple Practice with minimal warning increased the monthly price for basic features astronomically - citing the addition of mandatory features my practice doesn't use or need. The plan I originally chose was suddenly no longer available. When I downgraded rather than pay the astronomical new fee I thought it would take place at the end of the billing cycle to give time for users to adjust and to give me time to research an alternative. Instead it happened immediately meaning my clients lost appointment reminders that same day and I had to manually text them all. I also had to spend hours removing their scheduling widget from every place in my website where I'd placed it. I was given a credit by simple practice for the difference in pricing which I then lost when I switched to a competitor shortly thereafter as simple practice will not refund.
I recommend looking into Power Diary or Embark if you are a solo practitioner or small practice. It's very stressful to run a practice and have this happen with little to no warning. A small increase on a yearly basis would've gone over better than such a huge jump in price without any accompanying value. Review collected by and hosted on G2.com.
Hi there - Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility in selecting plans and features they need, and to better reflect the value created by all the innovative features we've developed. These subscription changes allow us to continue to deliver a level of quality and service that we can be proud of. We’ve dedicated ourselves to offering solutions for not only growing your practice, but also empowering you as an entrepreneur. With all that being said, we appreciate your candid feedback and are taking it in to iterate on more customizable subscription options in the future. -Sara
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
Validated through LinkedIn
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
