SimplePractice Reviews & Product Details

I like how Simple Practice does it all in one place. I used to use an archaic paper and pen method that had so many steps and became no longer practical in the era of telehealth. Simple Practice has helped me streamline this process and update to the times. Review collected by and hosted on G2.com.

It took me some time to shift over my paperwork to digital format (especially questionnaires), and I had to familiarize myself with the system to be able to find everything easily which also took some time. Review collected by and hosted on G2.com.

the ease of the system navigation and lower amounts of paperwork Review collected by and hosted on G2.com.

No access to anyone in management, refuses to answer questions, lacks knowledge about 277 files, doesnt understand zip plus 4 rules, takes 2 weeks to schedule a meeting with a sup[port specialist that has no clue about behavioral health claims, clearing house representatives tell you incorrect information regarding submissions of claims, clearing house they use is poorly designed and gives scrubbing errors for zip codes while taking 24 to 48 hrs to post a claim. Forget about getting your own records, there is no way to downlead client demographics or information. When you run into an issue they make you [post an idea to a forum for others to vote on the issue to be addressed. Knowing they have over 2009 agencies voting for direct contact with an associate they still refuse to fix the problem. Review collected by and hosted on G2.com.

Really like how versatile Simple Practice is. You can keep billing and patient notes in the same, secure place... which is a huge plus! Used to have to use multiple platforms to do this but this one does it even more efficiently. Creating super bills for clients has never been easier and I can't imagine operating without this convenience. Platform also works well w/ telehealth meetings! Review collected by and hosted on G2.com.

Honestly, the interface is a little boring looking. It's rather dull and doesn't feel very interactive. Perhaps this is just my device, but sometimes the formatting gets distorted and stretched out and I have to close the window and restart the process. This could be a programming bug or just my laptop, but either way it's an annoying error that happens every other week or so. Review collected by and hosted on G2.com.

SimplePractice is intuitive for a new private practitioner. Customer service is very accessible and friendly. I enjoy the ease of use and templates available for clinicians. The price is very reasonable considering all the services you get. The tutorials are helpful, and they have free webinars for continued learning. Review collected by and hosted on G2.com.

It would be helpful to have standalone/integrated email option, rather than just secure messaging. Review collected by and hosted on G2.com.

I found the functions for use to be friendly and easy for all levels tech abilities. I found the site to have a variety of options to help a provider with start up forms to allow for quick and smooth mobilization for practice. Review collected by and hosted on G2.com.

For basic level there were very few options to choose from, which made utilization of the site limited. Review collected by and hosted on G2.com.

What I like about SimplePractice is that it provides everything you could possibly need for your private practice. It sets you up nicely and allows you to bill clients. It has everything you could possibly think of to need in that setting. I like that they continue to update and change things to make it more user friendly. Review collected by and hosted on G2.com.

It’s a little complicated to learn. It takes a good hour I would say to set up and then another hour or more to learn the system. They have a difficult time with adjusting to insurance inconsistencies so my clients “what they owe” is often or almost always inaccurate. Review collected by and hosted on G2.com.

clean interface, easy to submit claims, strong and informed user base Review collected by and hosted on G2.com.

no phone support so when you need support you have to send an email and wait 24 hours for a reply, the email often asks for more information, this requires more waiting, you may get a response and for some reason its often not a direct response to your original question. the support process can take days. you cannot call in with a quick question. the only place to do that is on their facebook group which is other users answering your questions.

the product does not get billing info from insurance companies in a reliable way. you are often not informed when you are paid and this is what the product is designed to do. when you open a ticket with support it can take WEEKS before you find out what the issue is and you have to login to the insurance company website to see your claims. this is a main selling point of the software but it does not work well.

their telehealth software is very unstable. they charge extra for it. sound is choppy and video drops off often. many people who use it have issues with it.

gillian wu is their internet leader. she has contacted me for leaving negative reviews and offered credits on two occasions to remove the reviews. that is highly unethical in my opinion. one of the ways the company succeeds is by monitoring their online presence and urging people to remove their reviews. i posted some negative information and was blocked from a user support group. the information contained a minor inaccurate detail but overall was true: their telehealth product is very flawed. i was blocked from the group which was a huge source of technical support. Review collected by and hosted on G2.com.

handouts and templates, easy to customize Review collected by and hosted on G2.com.

how you can double book yourself, learning how to use clt portal was not intuitive Review collected by and hosted on G2.com.

look and feel of the actual health record itself. Review collected by and hosted on G2.com.

I dislike the fact that there is not a call in phone line for issues. Review collected by and hosted on G2.com.