# SimplePractice Reviews **Vendor:** SimplePractice **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 4.1/5.0 **Total Reviews:** 127 ## About SimplePractice SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself. ## SimplePractice Pros & Cons **What users like:** - Users value the **ease of use** of SimplePractice, appreciating its intuitive interface and time-saving features for seamless practice management. (6 reviews) - Users appreciate the **time-saving automation** features of SimplePractice, enhancing efficiency in scheduling and billing processes. (3 reviews) - Users value the **efficient document management** features of SimplePractice that streamline compliance and enhance overall workflow. (3 reviews) - Users love the **easy access** to features and documentation, making compliance and client management effortless. (3 reviews) - Users appreciate the **time-saving features** of SimplePractice, which streamline compliance, billing, and documentation effortlessly. (3 reviews) - Time-saving (3 reviews) - Users appreciate the **user-friendly interface** of SimplePractice, making scheduling and billing seamless and efficient. (3 reviews) - Appointment Scheduling (2 reviews) - Billing (2 reviews) - Billing Efficiency (2 reviews) **What users dislike:** - Users find **limited features** in SimplePractice, particularly in reporting and chart setup for family cases. (4 reviews) - Users find the **limited functionality** frustrating, especially regarding customization and insurance-related workflows in SimplePractice. (3 reviews) - Users feel that SimplePractice is **expensive** for necessary features, preferring more flexible payment options for enhancements. (2 reviews) - Users face **extra charges** for basic features in SimplePractice, complicating tasks and adding unnecessary workload. (2 reviews) - Users find the **inadequate reporting** features in SimplePractice frustrating, leading to extra work in their workflows. (2 reviews) - Users find the **system interruptions** and extra steps for workflows inconvenient, complicating their overall experience with SimplePractice. (2 reviews) - Limited Customization (2 reviews) - Users are frustrated with the **missing features** in SimplePractice, lacking essential tools like a synced appointment calendar and communication portal. (2 reviews) - Users find the **poor reporting** in SimplePractice to hinder efficiency and complicate essential tasks. (2 reviews) - Time-Consuming (2 reviews) ## SimplePractice Reviews ### 1. Great for video chats **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2019 **What do you like best about SimplePractice?** I used it for a video chat via telehealth. Connection was decent and not too much lag. Connecting to the group was easy and user friendly! **What do you dislike about SimplePractice?** Connection wasn’t amazing but not awful. **What problems is SimplePractice solving and how is that benefiting you?** Helped with a confidential therapy session video chat. ### 2. An EHR system that works! **Rating:** 4.5/5.0 stars **Reviewed by:** Hillary U. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about SimplePractice?** I love how clean and modern Simple Practice looks. I have been able to easily learn how to integrate client information, notes, and billing with minimal hassle. **What do you dislike about SimplePractice?** I do wish they had phone support. I also don't love how the self-scheduling feature is designed aesthetically as it can be confusing for clients at times booking. **What problems is SimplePractice solving and how is that benefiting you?** It has saved me so much time and energy using the client self-scheduling feature as well as having my clients fill out intake paperwork online before coming in for their initial session. ### 3. Decent to Start Out With **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2019 **What do you like best about SimplePractice?** Calendar view, syncing appointments in iPhone, insights into practice, CE offerings **What do you dislike about SimplePractice?** No phone support, unclear instructions on how to do things such as an ROI, can only view 1 month at a time in calendar, so end of month is tricky. **What problems is SimplePractice solving and how is that benefiting you?** Use to complete progress notes and track billing ### 4. Good EHR for mental health **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon L. | clinical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about SimplePractice?** It is very easy to use. It has many preloaded documents. **What do you dislike about SimplePractice?** The treatment plan development could be better. It does not have a way to input progress/regression **What problems is SimplePractice solving and how is that benefiting you?** It is a way to simplify the note writing process and still have all the necessary information. ### 5. A Review if Simple Practice following a year of use **Rating:** 3.0/5.0 stars **Reviewed by:** Jamie D. | Licensed Mental Health Counselor, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about SimplePractice?** I like the format of the scheduling option, layout of the profiles for each client and the ease with which documents can be sent out. **What do you dislike about SimplePractice?** The format of simple practice is too simple to allow for Medicaid billing, and only recently adapted to include administrative notes. The platform has also been having some problems recently in terms of loading the app onto my mobile device. **What problems is SimplePractice solving and how is that benefiting you?** It has been easier to track client billing than through use of paper receipts and has reduced the overhead on scheduling. ### 6. SimplePractice is easy and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about SimplePractice?** I like the how simple it is to use and how efficient it is. All my documents are stored and easy to find. **What do you dislike about SimplePractice?** the mobile app isn't the best. You cannot access all the pt. information on the app. **Recommendations to others considering SimplePractice:** I have not used any other EMR system, but I have been very satisfied with SimplePractice and would highly recommend it. **What problems is SimplePractice solving and how is that benefiting you?** I store my documents, contacts, session notes, and bill all from the same place. Its great! ### 7. Great program for the new and the veteran professional **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2019 **What do you like best about SimplePractice?** The program does so much for you yet is completely adaptable. I feel like as practices move forward and become unique this program can adapt to the changes easily. Other programs you are stuck with what you have... **What do you dislike about SimplePractice?** There is very little I dislike about this program. If I had to chose something it would be that sometimes clients have trouble with the portal but I feel sometimes that is user error. So maybe something more simple? **What problems is SimplePractice solving and how is that benefiting you?** I don't have to worry about billing or have HIPPA compliant software for my online sessions. I also don't have to wait long for help or if I have questions. ### 8. One-stop shop for therapists **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2019 **What do you like best about SimplePractice?** I like the integration of the financial end with the charting and scheduling functions. The app is handy as well. **What do you dislike about SimplePractice?** I wish some functions were more intuitive and that the video session platform was more stable. **Recommendations to others considering SimplePractice:** This is a great option and customizable in many ways. **What problems is SimplePractice solving and how is that benefiting you?** I can keep my client and business records all in one place, and the reports show me useful data about my practice. The app even allows for speech-to-text for dictating progress notes. ### 9. Poor customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about SimplePractice?** Easy to use interface, simple calendar . **What do you dislike about SimplePractice?** cannot reach customer service directly; you must email and wait---and they are on the West coast. **Recommendations to others considering SimplePractice:** Do NOT use if you are on the East coast and will need customer service (can only reach them via email, and they won't even read them until 11 am eastern time). **What problems is SimplePractice solving and how is that benefiting you?** Practicemanagement ### 10. SimplePractice for mental health **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about SimplePractice?** I love that you can add or edit your own client documents. I really like the client portal. **What do you dislike about SimplePractice?** I wish you could customize different appointment types, maybe by color or something. **What problems is SimplePractice solving and how is that benefiting you?** Scheduling, client access, going paperless. ### 11. Using SimplePractice as a clinician **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2019 **What do you like best about SimplePractice?** The calendar/schedule syncing, direct messaging, and note-taking, and Climent upload features. **What do you dislike about SimplePractice?** There isn’t anything that I dislike. I would recommend adding a feature that allows clinicians to know if clients have logged in and whether they’ve opened messages and/or documents and attachments. **What problems is SimplePractice solving and how is that benefiting you?** Organization of business documents Scheduling ### 12. SimplePractice user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2019 **What do you like best about SimplePractice?** Easy to use and navigate, I use it for my clients **What do you dislike about SimplePractice?** Nothing, it works well and I haven't found any issues yet **What problems is SimplePractice solving and how is that benefiting you?** Able to utilize in my own business, send claims to clients and insurance, track my progress and sessions ### 13. Most simple documentation experience I’ve had in my 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua T. | Outpatient Therapist, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2019 **What do you like best about SimplePractice?** I love how it is comprehensive and simple **What do you dislike about SimplePractice?** There is sometimes confusion in the billing, but this is minimal. I also wish there were a few more options for setting regular repeating appointments. **What problems is SimplePractice solving and how is that benefiting you?** It has increased my efficiency in getting my documentation completed, reducing the time it takes. ### 14. 2 years using simple practice private practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2019 **What do you like best about SimplePractice?** Ease of use, support, Facebook community page, customizable templates **What do you dislike about SimplePractice?** Mobile options could be expanded, the ability to enter case notes **Recommendations to others considering SimplePractice:** None **What problems is SimplePractice solving and how is that benefiting you?** Scheduling, client reminders, organization ### 15. The name says it all!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Super, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about SimplePractice?** I used this with my dad which is a Doctor, easy software to actually have an online scheduling and intake, you are able to actually integrate payments by processing auto pay as well. One of the best features is the free online help articles and the free month trial, we had looked at so many options but by far this one is the best!. **What do you dislike about SimplePractice?** The only think i can say that i did not like about this was the you can't actually turn off the the need to confirm appointments and its very timely consuming to actually confirm every single appointment. **Recommendations to others considering SimplePractice:** Excellent tool when it comes to have a neatly and improved scheduling system. **What problems is SimplePractice solving and how is that benefiting you?** My dad is a ongoing Doctor and we used this to schedule appointments and take payments for him. ### 16. Very Frustrating **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2018 **What do you like best about SimplePractice?** It works for what it is. I'm able to schedule appointments and send patients forms. **What do you dislike about SimplePractice?** Not user friendly, never fixing what needs fixing, only updating the looks of the site, no way to call customer service **Recommendations to others considering SimplePractice:** Understand that, yes, it does the basics of what you need to schedule appointments but there is almost no customer support and they're never doing anything to make it easier to use or more user friendly. **What problems is SimplePractice solving and how is that benefiting you?** I can schedule patients and send them their new patient paperwork all from the same window. ### 17. Good Solution for a Private Practice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about SimplePractice?** SP is affordable and convenient. Overall ease of use for my clients is great. **What do you dislike about SimplePractice?** Has some limitations for work with families **What problems is SimplePractice solving and how is that benefiting you?** Scheduling, Accounts payable, Automating receipts, clients being able to access intake paperwork and billing documents easily ### 18. User Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2018 **What do you like best about SimplePractice?** Effortlessly eliminates double booking appointment and scheduling during unavailable time slots. **What do you dislike about SimplePractice?** Can be glitchy when it comes to booking the actual appointments. Clients have to use the previous email confirmation to locate website. The app rarely loads. **Recommendations to others considering SimplePractice:** Utilize the website, because the app is glitchy. **What problems is SimplePractice solving and how is that benefiting you?** Maximizing client bookings and tracking all previous appointment times and dates. ### 19. Amazing product for case management **Rating:** 5.0/5.0 stars **Reviewed by:** Arianna F. | Community Ministries Assistant, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2018 **What do you like best about SimplePractice?** I greatly appreciate the ease of managing clients, their progress notes, psychotherapy notes, billing, and treatment plans. **What do you dislike about SimplePractice?** Nothing, I have not experienced any limitations while using this product. **Recommendations to others considering SimplePractice:** Definitely recommend this product for managing your practice. It has the capability to keep notes, manage your schedule, create billings, treatment plans, diagnoses...basically everything you'd need in private practice! **What problems is SimplePractice solving and how is that benefiting you?** Case management. I benefit from using SimplePractice because it keeps everything organized in a central location. I can easily access case information from the office or at home, which makes me more accessible to my clients and able manage my cases remotely. ### 20. Great all in one software **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda H. | CEO and Founder, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about SimplePractice?** I love the interface and ease to access on any platform **What do you dislike about SimplePractice?** App didn’t work as well as the software does on a browser **What problems is SimplePractice solving and how is that benefiting you?** Amazing billing platform built in for superbills ### 21. Excellent product, thorough and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2018 **What do you like best about SimplePractice?** Love the calendar and it’s features. The flexibility and simplicity of creating your own case note/assessment/documentation templates. **What do you dislike about SimplePractice?** Nothing comes to mind right now that I dislike about it. **Recommendations to others considering SimplePractice:** So easy. Explore all the options available to you within the program to get the most out of it! **What problems is SimplePractice solving and how is that benefiting you?** Excellent for documentation and makes billing very easy. ### 22. Simple Practice really is simple! **Rating:** 4.0/5.0 stars **Reviewed by:** Leslie K. | Assistant Play Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about SimplePractice?** My favorite part about Simple Practice is the daily emails. I never thought that would be something I'd say, but at the beginning of the day, I get a schedule of what's going on that day for me and then at the end of the day, I get a summary of payments. It's a great way to keep track. **What do you dislike about SimplePractice?** The calendar can get a bit confusing if you're looking at your entire team's schedule at one time. **Recommendations to others considering SimplePractice:** The scheduling system is easy to read. I always look at the monthly calendar to gauge my practice and find it beneficial to see the entire team's calendar to schedule meetings and appointments around everyone's schedule. **What problems is SimplePractice solving and how is that benefiting you?** We are scheduling easier than ever and confirming when appointments are cancelled or when they're attended so we have easy data when we submit to insurance. ### 23. Great software for clinical practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about SimplePractice?** I like that billing is streamlined into the system. I also like the portal feature which allows me to electronically send documents to clients to complete before they arrive. **What do you dislike about SimplePractice?** I have been using this product for about three months now & really have not found anything i’m Not satisfied with. **Recommendations to others considering SimplePractice:** It definitely saves time from keeping paper records. **What problems is SimplePractice solving and how is that benefiting you?** Billing has been streamlined, all my records are electronic which is more efficient. Automatic credit card billing makes things simple. ### 24. Simple Practice Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2018 **What do you like best about SimplePractice?** Simple interface and very easy to use compared with what I was using before which was therapynotes **What do you dislike about SimplePractice?** Sometimes on mobile it's difficulty scheduling clients **What problems is SimplePractice solving and how is that benefiting you?** Being able to use online booking ### 25. Intuitive and streamlined platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about SimplePractice?** I love the ease with which billing and notes are combined. I also love that Simple Practice is so responsive to requests for changes or additional features of their software. **What do you dislike about SimplePractice?** Honestly, there isn't a lot that I dislike. I haven't figured out how to load custom note templates in my cell phone... that's the biggest issue. **What problems is SimplePractice solving and how is that benefiting you?** Ease of billing, scheduling, and note taking for a team of multiple clinicians. ### 26. Easy, Fast, Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2018 **What do you like best about SimplePractice?** Clean look! Not intimidating, in the least! Accurate and HIPAA compliant. **What do you dislike about SimplePractice?** This is a hard question to answer! I can’t think of anything! **Recommendations to others considering SimplePractice:** The name says it all! **What problems is SimplePractice solving and how is that benefiting you?** Billing, client scheduling, client data and notes storage. ### 27. Intuitive and clean practice management for psychotherapists **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2017 **What do you like best about SimplePractice?** I love that simple practice is always improving, and it is intuitive to a millenial like me **What do you dislike about SimplePractice?** I don't want to pay more than the already decently hefty price for extra features **What problems is SimplePractice solving and how is that benefiting you?** Scheduling, payment integration, documentation, hipaa compliance ## SimplePractice Discussions - [What is SimplePractice used for?](https://www.g2.com/discussions/what-is-simplepractice-used-for) - 1 comment - [What is simple practice?](https://www.g2.com/discussions/what-is-simple-practice) - 1 comment - [View SimplePractice pricing details and edition comparison](https://www.g2.com/products/simplepractice/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-25+13%3A14%3A09+-0500&secure%5Bsession_id%5D=f1f79c6d-a54b-4c10-b902-9f3d461f3a8b&secure%5Btoken%5D=006b2aab3e34d4dc01416d5c37d3aed876245bff815a420ed24fe58968fd1b1b&format=llm_user) ## SimplePractice Integrations - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## SimplePractice Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Patient Satisfaction Management - EHR Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution ## Top SimplePractice Alternatives - [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) - 4.2/5.0 (125 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (253 reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) - 4.7/5.0 (296 reviews)