SimplePractice Reviews & Product Details


What is SimplePractice?

SimplePractice is a top-reviewed practice management platform, made for small business owners in the health & wellness space. Known for its clean interface, SimplePractice's industry-leading feature set includes a fully paperless intake process, custom notes & forms, free appointment reminders (SMS, email, & voice), mobile app, e-claim filing, a beautiful client portal, billing & invoicing, and our newest feature: Telehealth! See your clients over HIPAA-compliant video - anytime, anywhere!

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SimplePractice Profile Details

SimplePractice Profile Details

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Website
www.simplepractice.com
Related Links
Q&A
Languages Supported
English
Vendor
SimplePractice
Company Website
Year Founded
2012
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
71
Twitter
@simplepractice
Twitter Followers
1,124
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Companies Using SimplePractice

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SimplePractice Reviews

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1-12 of 12 total SimplePractice reviews

SimplePractice Reviews

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1-12 of 12 total SimplePractice reviews
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U
Small-Business
(Myself Only)
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Verified Current User
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"Solid EHR platform"

What do you like best?

I like being able to do online scheduling for my clients, as well as billing through credit cards and being able to provide invoices and superbills all in a streamlined and functional manner. There are several solid note templates already loaded to the program that can be used for record keeping as well.

What do you dislike?

I absolutely detest creating my own templates. It is just a cumbersome and laborious process and the end result is not particularly visually appealing. I would love if online forms/templates could also be printed out in paper format in a way that was aesthetically pleasing if one was choosing to have client's fill paperwork out in person.

Recommendations to others considering the product:

Solid platform for a reasonable price.

What problems are you solving with the product? What benefits have you realized?

It is generally a one stop shop for most of my private practice needs. While it does take a bit of getting used to and a significant investment of time to fully understand where things are located and how to navigate various integrations, overall I find it to be beneficial.

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U
Small-Business
(2-10 employees)
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Verified Current User
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"Great for simple billing needs/small practices "

What do you like best?

The best feature with this product is that all you have to do is click one button (as long as all the information is there) to create a claim. The information will automatically be filtered onto the claim.

What do you dislike?

I dislike that it does not catch mistakes that a private biller would be able to catch. For example: it will allow you to bill several new patient visits in a row (for the same patient). I would think it could tell that is a mistake, and flag the claim. It also does not automatically apply a deductible portion so you have to add a check for $0 (for every person that applies towards deductibles) that is a huge waste of time. This system also does not keep track of self pay versus insurance patients including copay, coins, ect

Recommendations to others considering the product:

Look at the pros and cons and the review of people who already use the software, it doesn't do everything they claim but it definitely has a lot to offer for a small practice that wants to eliminate overhead and fees for outsourcing

What problems are you solving with the product? What benefits have you realized?

We are able to filter information onto claims faster based on what is scheduled for each provider, saves time and eliminating keying errors.

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Licensed Mental Health Counselor
Small-Business
(Myself Only)
Validated Reviewer
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"Overall very satisfied"

What do you like best?

User friendly, intuitive, simple platform

What do you dislike?

Wiley Treatment plan is not helpful. Simple practice needs to implement treatment plans for their platform so clinicians could select problem areas and treatments from a list already loaded into the client's folder.

Recommendations to others considering the product:

Online sessions were difficult to establish with SImple Practice's video platform,. Tech support was trying to help to fix it but they were unable. Very frustrating that they don't offer phone numbers to contact them for trouble shooting, they only offer the email option.

What problems are you solving with the product? What benefits have you realized?

Client record keeping. Scheduling is easy on simple practice as well as I find the client portal useful for clients to fill out intake forms online and submit it before the first session.

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Counseling Center Intern
Higher Education
Enterprise
(1001-5000 employees)
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"Simple Practice really is simple!"

What do you like best?

My favorite part about Simple Practice is the daily emails. I never thought that would be something I'd say, but at the beginning of the day, I get a schedule of what's going on that day for me and then at the end of the day, I get a summary of payments. It's a great way to keep track.

What do you dislike?

The calendar can get a bit confusing if you're looking at your entire team's schedule at one time.

Recommendations to others considering the product:

The scheduling system is easy to read. I always look at the monthly calendar to gauge my practice and find it beneficial to see the entire team's calendar to schedule meetings and appointments around everyone's schedule.

What problems are you solving with the product? What benefits have you realized?

We are scheduling easier than ever and confirming when appointments are cancelled or when they're attended so we have easy data when we submit to insurance.

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U
Small-Business
(Myself Only)
Validated Reviewer
Verified Current User
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"Mostly positive experience with SimplePractice"

What do you like best?

I like that I am able to do all my billing and invoicing through SimplePractice and that all my notes and contact information is in one secure location. I have also used the Stripe for payment part which is helpful.

What do you dislike?

They seem to make updates frequently and it can change the look of the website which I don't like. Some parts of the invoicing are counter-intuitive to me but they have been responsive when I ask questions.

What problems are you solving with the product? What benefits have you realized?

Billing is much easier and efficient. Sending clients paperwork to complete ahead of time is helpful.

Having all contact information and notes accessible remotely from the office is helpful.

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Clinical Supervisor, counselor
Mental Health Care
Small-Business
(2-10 employees)
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"Good EHR for mental health "

What do you like best?

It is very easy to use. It has many preloaded documents.

What do you dislike?

The treatment plan development could be better. It does not have a way to input progress/regression

What problems are you solving with the product? What benefits have you realized?

It is a way to simplify the note writing process and still have all the necessary information.

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UM
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"Great program for the new and the veteran professional"

What do you like best?

The program does so much for you yet is completely adaptable. I feel like as practices move forward and become unique this program can adapt to the changes easily. Other programs you are stuck with what you have...

What do you dislike?

There is very little I dislike about this program. If I had to chose something it would be that sometimes clients have trouble with the portal but I feel sometimes that is user error. So maybe something more simple?

What problems are you solving with the product? What benefits have you realized?

I don't have to worry about billing or have HIPPA compliant software for my online sessions. I also don't have to wait long for help or if I have questions.

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UI
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"Very Good"

What do you like best?

What I like about SimplePractice is that it provides everything you could possibly need for your private practice. It sets you up nicely and allows you to bill clients. It has everything you could possibly think of to need in that setting

What do you dislike?

It’s a little complicated to learn. It takes a good hour I would say to set up and then another hour or more to learn the system.

What problems are you solving with the product? What benefits have you realized?

Billing. Note taking. HIPPA compliance. 48 hour texts and voicemails sent to clients. Creating and sending claims. Keeping track for taxes. A lot of things.

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U
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Using SimplePractice as a clinician"

What do you like best?

The calendar/schedule syncing, direct messaging, and note-taking, and Climent upload features.

What do you dislike?

There isn’t anything that I dislike. I would recommend adding a feature that allows clinicians to know if clients have logged in and whether they’ve opened messages and/or documents and attachments.

What problems are you solving with the product? What benefits have you realized?

Organization of business documents

Scheduling

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UH
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Simple and easy to figure out"

What do you like best?

The organization of client information.

What do you dislike?

Small glitches, for instance, one time not being able to schedule a client at a normal PM time, SP insisted I make the appointment at 4am instead of 4pm.

What problems are you solving with the product? What benefits have you realized?

None recognized at this time.

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UL
Small-Business
(Myself Only)
Validated Reviewer
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"User Friendly"

What do you like best?

Effortlessly eliminates double booking appointment and scheduling during unavailable time slots.

What do you dislike?

Can be glitchy when it comes to booking the actual appointments. Clients have to use the previous email confirmation to locate website. The app rarely loads.

Recommendations to others considering the product:

Utilize the website, because the app is glitchy.

What problems are you solving with the product? What benefits have you realized?

Maximizing client bookings and tracking all previous appointment times and dates.

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AM
Small-Business
(2-10 employees)
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"Good Solution for a Private Practice"

What do you like best?

SP is affordable and convenient. Overall ease of use for my clients is great.

What do you dislike?

Has some limitations for work with families

What problems are you solving with the product? What benefits have you realized?

Scheduling, Accounts payable, Automating receipts, clients being able to access intake paperwork and billing documents easily

SimplePractice Features

  • Workflow Management
  • Billing
  • Security and Authorization
  • Practice Management
  • Compliance
  • Insurance Management

SimplePractice User Ratings

8.7
Ease of Use
Average: 8.6*
7.7
Quality of Support
Average: 8.3*
8.1
Ease of Setup
Average: 8.5*
* Mental Health Category
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