Litmos is a versatile platform that allows businesses to meet a variety of structural and learning challenges within their business model. The use of Teams to target learner types and curate content is very valuable. The API capabilities to allow Litmos to talk to other third party systems and automate a large portion of the learning/sales experience allows the Learning and Development team to focus on what they do best, create the best learning and engagement experiences for the end user.
The way Litmos is currently structured, you need to have a strong game plan in place when you set it up. Mistakes made in the beginning phases of adoption stick. As someone who inherited Litmos, I am unable in its current state to alter Team structures, turn on features that we should be using without incurring significant cost increases, and quickly remove users from our system that are no longer affiliated with us. Because Litmos takes a large position on the sales side of training, they make it very difficult to delete a user. They would rather see that user deactivated and retained in the system. However, when you have a business model were when people leave, they really aren’t coming back, I am unable to do a systematic clean of my system. I have to go through several layers if I truly want to remove someone.
Litmos has many features that enables us to address learning concerns for our customers.
• On-demand Training: We provide our agents with a mixture of learning opportunities throughout the year. We have several live training events throughout the year in various customer markets. We also provide live, virtual training opportunities via a webinar platform and partner with external vendors to host training opportunities. Even with all those opportunities, we hear “Will it be recorded and posted in the Learning Center?”. Because our client base stretches over multiple time zones, many may work other day jobs full-time and traveling is literally part of their job, most cannot attend a training event live or even a virtual one without great planning and effort. Therefore, Litmos is an integral part of our learning strategy allowing our customers to access recorded content when it suits their schedule and needs.
• Teams: As stated above, we cater to three distinct brands. Within those brands, our travel agents have different titles (access levels) such as owners, managers, and associates. This structuring further complicates our learning strategy as we not only develop shared content, but many times brand specific content that may only be appropriate for a certain level of agent. Because of this, we need a way to provide easy access to branded, level-appropriate learning. We accomplish this by using the Litmos Teams feature. Within the Teams structure, we have created teams for each brand and access level within that brand. We can then curate the Team’s course library and assigned courses with ease.
• Mobile & Pre-Download: Within the past year we noticed more and more customers respond that they were unable to access content within a timely manner due to their travel schedules. So, we set a goal for ourselves to help our clients turn travel time into learning time. To achieve this, we began promoting the Litmos mobile app (something we previously shied away from due to our single sign-on usage) and reminding our customers which content is mobile-friendly. Simultaneously, we began devising our own internal plan to update any flash dependent files to HTML so that by 2020 we can have a fully mobile-friendly content library.
Then, when the pre-download feature was released, we again heavily marketed the Litmos mobile app, but with new messaging that our customers can download modules before their trips so that they can take training during their flight without needing to purchase Wi-Fi. This was a huge win for our agents where we have seen an average of 15% growth in mobile usage for accessing Litmos.
• Assignments and Notifications: For our new agents, we have created a learning plan that will provide them with the skills and tools needed to hit the ground running with their business. We automatically assign post-training content to all users that complete live training. Because we have monthly classes and up to 60 new agents joining us, we also utilize an automated email drip campaign that notifies our agents of which trainings they should take and when.