Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Solution Type

All-in-One

Used by XYZ and 2 others

Beta

Pricing

Pricing provided by Qminder.

Business

$869.00

Flat Rate Per Month

View More Pricing Information

Qminder Integrations

(8)

Verified by Qminder

Qminder Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Qminder, and what problem is it built to solve?

Qminder is a cloud-based queue management platform built to help businesses manage waiting experiences. Customers can join queues remotely by phone and receive text updates, while self-check-in data can help teams provide more personalized service.

What languages does Qminder support?

Qminder supports 1 language: English.

What company sizes and industries is Qminder the best fit for?

Qminder is used across small businesses and mid-market organizations, with enterprise teams represented as well. Its strongest industry presence is in education, healthcare, government, and customer-facing services.

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industries: Higher education, healthcare, government administration, consumer services, retail, and wholesale.

How long does it take to implement Qminder across a team?

Qminder can be quick to get running, with under a month the most common reported implementation range. Some teams go live in under a day, while longer rollouts are also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
6–12 months	Occasional

What customer support options does Qminder provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, with options such as chat, email/help desk, and phone support. Qminder’s support experience is described as helpful and responsive, with teams valuing assistance in resolving setup and product issues; response times can sometimes take longer.

What is the experience like for teams switching to Qminder from another tool?

Switching to Qminder has been driven by older or less reliable queue systems, paper-based processes, and tools that were harder to use or offered less useful data. Previous systems include other queue and kiosk solutions, as well as products such as QLess, Starfish, and Pallas. The transition is described as easier when teams value straightforward setup and a simpler interface, with better visibility into queues and operational insights afterward.

What features or capabilities could make Qminder even more useful?

Qminder could be more useful with finer control over how teams customize the customer-facing experience and manage queue details. Recurring improvement ideas include:

Expand customization for sign-in screens, displays, labels, and customer messages.
Improve reporting with more flexible filters, comparisons, and data-export options.
Make queue controls more flexible, including assigning, transferring, and restoring visitors.
Add reminders and easier time corrections when a visit is not finished promptly.
Make notifications more dependable and configurable for specific queues or wait times.

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Emmanuel A.

Customer Support Lead

Enterprise (> 1000 emp.)

Originally submitted 5/9/2022

"Emmanuel's take"

5/5

What do you like best about Qminder?

It gives me the details of the KPIs I report on every week. It gives me accurate view of clients waiting and those being assisted. I have access to categories my LOBs making reporting and performance measuring very easy. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I will report as it come. I currently do not have any issue Review collected by and hosted on G2.com.

Recommendations to others considering Qminder:

Qminder has really helped me to manage my walkins without being with my team on the ground. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

Reporting, performance measuring, checking performance real-time even in remote, categorizing my LOBs. These and more have become very easy doing with the help of Qminder. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

Thank you for the review. We love hearing from managers that Qminder to have a constant overview about how many people are currently waiting for service and how many are being served at the moment.

Nerina C.

SDA Coordinator/Case Manager

Mid-Market (51-1000 emp.)

3/26/2025

"Seamless Qminder"

4/5

What do you like best about Qminder?

It is very helpful with keeping track of who is in our waiting room. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Sometimes the technical difficulties. The app crashing. Review collected by and hosted on G2.com.

Asia B.

Clinical Laboratory Assistant

Mid-Market (51-1000 emp.)

3/27/2025

"Easy to use product"

4/5

What do you like best about Qminder?

Ordering of arrivals to add to the queue and assignments Review collected by and hosted on G2.com.

What do you dislike about Qminder?

unable to directly assign and remove someone from the queue Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

12/9/2024

"qminder is helpful"

4/5

What do you like best about Qminder?

Qminder is a helpful tool when you have a lot of customers at one time and need to keep track of the service time and who came in at what order. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

You can sign a guest in and it puts them into the queue instead of calling them to your area, so if you click call next it will pick the next person in line rather than the person who you just signed in yourself. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

9/5/2024

"QMinder is a really great system, but it does depend on the way it is being used."

3.5/5

What do you like best about Qminder?

Qminder has a very easy user interface that makes it simple for those who are not as "tech savvy" to understand and utilize. We use Qminder at a high school as a sign in system for students to use and counselors to track student visits. Students seem to find it fairly simple to sign in for their assigned counselor and not need any type of training to use the system. I also like the tracking it provides where I can see each student I saw each day and how long I was with them, which gives great data. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Since Qminder was not purposefully developed for a school to utilize as a sign in system, there has been difficulty if all counselors are not available, as at least one line must be active at all times. We also have challenges where students sign in for the wrong counselors and have confusion on what to select. That being said, that's not a system issue, but more how Qminder is being utilized. Review collected by and hosted on G2.com.

Kimaya S.

Kit Store Assistant

Small-Business (50 or fewer emp.)

12/2/2024

"Great way to organise and communicate with a team and educational community."

5/5

What do you like best about Qminder?

I find that having different categories to choose from are helpful when offering customer support. Also the different sound effects it creates make it easier to organise the queue. It is also a frequently used system throughout the week and creates a better flow through the department. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I don't think there are any downsides to qminder. Review collected by and hosted on G2.com.

Jordan L.

Salesperson

Small-Business (50 or fewer emp.)

Originally submitted 8/9/2023

"Works Great"

4/5

What do you like best about Qminder?

queminder looks good. it is simple to understand after you pass the learning curve. wasnt hard to pick up either. always getting good updates. good customer service available when needed.when we forst began using queminder there was a couple features that where much desired. but since then they have actually added them and made this an amazing product to use. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I currently do not have any dislikes about qminder. its been working great Review collected by and hosted on G2.com.

Response from ipek tez of Qminder

Hi there,

Thanks for your great review! We're glad Qminder is helping you stay organized and improve communication. Don't hesitate to reach out if you have any questions or feedback. 💚

Thanks,

Ipek from Qminder

Verified User in Higher Education

Enterprise (> 1000 emp.)

3/12/2025

"Qminder is Easy"

5/5

What do you like best about Qminder?

Simple, not clunky, anyone can use it. We have users who range in tech skills but luckily anyone can use it Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I wish that we could have unlimited users for an account. It is a tad expensive Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

3/27/2025

"Love it"

5/5

What do you like best about Qminder?

easy to use, even tech challenged patients are able to navigate it Review collected by and hosted on G2.com.

What do you dislike about Qminder?

There are no dislikes. Works well without any issues Review collected by and hosted on G2.com.

anthony p.

Customer Service Representative

Small-Business (50 or fewer emp.)

11/25/2024

"Fairly good"

3.5/5

What do you like best about Qminder?

Qminder has helped us to be organized and keep track of customers in our lobby who are still needing assistance. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I don't like that the phone app is only for iphone. We've also had issues were some users will randomly stop receiving notifications and alerts. Review collected by and hosted on G2.com.