--- title: Qminder Reviews meta_title: 'Qminder Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 248 reviews by the users' company size, role or industry to find out how Qminder works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 248 scale: '5' date_modified: '2026-08-01' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Qminder Reviews **Vendor:** Qminder **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 248 ## About Qminder Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? \* Quick onboarding - launch in under a week \* Flexible setup - tailored workflows and APIs \* Better visibility - monitor and optimize in real time \* Reduced manual tasks - eliminate paper, spreadsheets, and guesswork \* Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: \* Government offices and public agencies \* Hospitals and healthcare networks \* Retail chains and customer service centers \* Banks and financial institutions \* Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: \* Visitor website with branded UX \* Appointment scheduling \* Virtual and physical check-in for visitors \* Two-way messaging and visitor notifications \* Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: \* Walk-in and queue management \* Real-time dashboards and role-based clerk tools \* Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: \* Real-time insights and analytics across verticals \* Smart filters by location, staff, service line, and time range \* Seamless integrations with CRM and BI tools \* Exportable data and service KPI analytics \* Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk. ## Qminder Pros & Cons **What users like:** - Users find Qminder to be **very user-friendly** , allowing seamless navigation and efficient queue management for all ages. (19 reviews) - Users value the **helpful tracking capabilities** of Qminder, enhancing customer support and engagement effectively. (14 reviews) - Users value Qminder's **ease of use** , enhancing customer check-ins and streamlining workplace operations efficiently. (9 reviews) - Users appreciate Qminder's **efficiency** in managing check-ins, leading to improved organization and streamlined operations. (7 reviews) - Users appreciate the **convenience** of Qminder for efficient customer queuing and easy access to client information. (6 reviews) - Users highlight the **easy setup** of Qminder, ensuring quick installation and minimal downtime for efficient management. (6 reviews) - Users value Qminder for its **effective customer engagement** , enhancing service efficiency and user satisfaction significantly. (5 reviews) - Organization (5 reviews) - Navigation Ease (4 reviews) - Access (3 reviews) **What users dislike:** - Users express frustration with **access issues** like mandatory sign-in, limited app availability, and inconsistent notifications. (3 reviews) - Users find the **insufficient information** in Qminder leads to confusion during patient intake and check-in processes. (3 reviews) - Users face frequent **technical issues** with Qminder, including app crashes and glitches during client switching. (3 reviews) - Users find the **unnecessary features** of Qminder detract from its effectiveness and usability in specific contexts. (3 reviews) - Users report significant **update issues** with Qminder, including bugs, malfunctioning features, and loss of reminders. (3 reviews) - Users report frustrating **booking issues** with Qminder, as signing in guests doesn't prioritize them in the queue. (2 reviews) - Users find Qminder **expensive** , wishing for more features and flexibility without high costs for services. (2 reviews) - Users find the **lack of customization** in Qminder limits their ability to adapt it to specific needs. (2 reviews) - Users find **limited customization** in Qminder, feeling restricted in adapting the interface to their specific needs. (2 reviews) - Manual Processes (2 reviews) ## Qminder Reviews ### 1. AWESOME SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** STACY M. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Qminder?** ITS HELPFUL SO I DON'T FORGET ANYONE IN WAITING AREA **What do you dislike about Qminder?** NO AUDIO PROMPTS SO I DONT FORGET ALSO IF I GO AWAY FROM WEBSITE. ALSO NO FIELD WHERE I CAN SAY IF CUSTOMER LEFT OR CAME TO THE WRONG OFFICE **What problems is Qminder solving and how is that benefiting you?** NOT REALLY SURE YET. I HAVE ONLY SEEN ONE IMPROVEMENT BUT IT DOESN'T BENIFIT ME ### 2. New user of Qminder **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Qminder?** Organises the queue well - is versatile in terms of adding people, reassigning, etc. User friendly, quick **What do you dislike about Qminder?** The main screen can look cluttered at times **What problems is Qminder solving and how is that benefiting you?** Organises large volumes of in person visits ### 3. A multifaceted and robust visitor software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Qminder?** What I most like about Qminder is its customizability of it. We have so many different fields that we wanted customized and we were able to do so with Qminder. **What do you dislike about Qminder?** Sometimes universal updates will impact the way we currently using the software, however Qminder is very attentive to feedback. **What problems is Qminder solving and how is that benefiting you?** Qminder is allowing is to better track our visitors and allow us to be more attentive to their needs. ### 4. Positive and Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Qminder?** Instant updated statuses when assisting clients **What do you dislike about Qminder?** Your rating and speed and customer service is publicised to the whole team, not just your superviser. **What problems is Qminder solving and how is that benefiting you?** Interactions with clients and wait-times ### 5. Qminder... A great concept, with a lot of work to be done **Rating:** 3.0/5.0 stars **Reviewed by:** Duncan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Qminder?** The efficiency in which it moves our line in busy times. **What do you dislike about Qminder?** A lot of glitches on the site and it goes down from time to time. Feel like the organization is too dependant on it. **What problems is Qminder solving and how is that benefiting you?** Helps to avoid large groups of people in our lobby all at once which is a safety concern. ### 6. It is very convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Qminder?** I really love the user interface that give strightfoward demands. **What do you dislike about Qminder?** I do not see any issues when it comes to Qminder. **What problems is Qminder solving and how is that benefiting you?** If there is line of students that is waiting for me, I can quickly see which students that need services. It benefit me because it helps me do my job. ### 7. Qminder is simple and efficient at managing customer queuing **Rating:** 4.0/5.0 stars **Reviewed by:** Charles R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Qminder?** It tracks the number of customers I serve, so I have undeniable, tangible evidence of my performance **What do you dislike about Qminder?** Clients not having the means to remove themselves from the que or not be able to review recently served customers and being able to re-add them to the queue should they be removed prematurely **What problems is Qminder solving and how is that benefiting you?** Manages customers and allows us to track the order of their arrival so they can be assisted in the order received. Also, it tracks how many people each employee assist, which helps demonstrate how hard you work when it comes time to request a raise **Official Response from Gustav Kotkas:** > Thank you for the review and the ideas for improvement! ### 8. Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Eva C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** I really like the ability to track the amount of customers that I am able to help and see how many people I helped over the last week. I am also very pleased with the notification system. **What do you dislike about Qminder?** Sometimes the notifications are delayed, or I forget to put finish serving I'm thinking after a certain amount of time, it should automatically end so that it doesn't carry into the next day. **What problems is Qminder solving and how is that benefiting you?** It helps me and my coworkers divide the responsibilities of helping customers at the counter without having to send additional messages to coordinate. This makes transitions smoother for us. **Official Response from Gustav Kotkas:** > Thank you for the review and the ideas for improvement! ### 9. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** LaNetta G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qminder?** The system is very easy to understand and access. My clients love the accessibility and the way it saves the Informarion in different languages. I enjoy the easy communication and how it can pull up precious information and who serves who **What do you dislike about Qminder?** Honestly, thus far it has no faults. Maybe giving clients the chance to text back **What problems is Qminder solving and how is that benefiting you?** The easy access to different languages and it allows me to see who is being served and how to engage with the right client under the right service. I have noticed more efficiency. ### 10. Easy business flow resource **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | admissions clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2022 **What do you like best about Qminder?** The most helpful thing about the app is that it helps different ques of business separated but organized in a way where it is still accessible and together all in one place so you can manage multiple aspects or parts in the same place easily and effectively. **What do you dislike about Qminder?** I dont like how complicated and can be to update or edit a client who is in a queue. There probably is a simpilar way, but I have only found to delete them and then re-add them back in with the correct information. **What problems is Qminder solving and how is that benefiting you?** I like how the continuously do security updates to keep clients information protected and secure. It takes the possible stress away of worrying about clients information being at risk ### 11. Financial Aid Technician **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Qminder?** I really like th ease of use that our staff have with navigating Qminder. It is really nice to be able to run reports as well. **What do you dislike about Qminder?** I would like id Qminder was able to set a time thershold of how long before a notifiction is sent if a std has been waiting too long. **What problems is Qminder solving and how is that benefiting you?** It is making it easy to see what time and what department and who serviced the student on a given day. ### 12. my experience with qminder is very good, and it allows me to have excellent control of visits. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael A P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Qminder?** I like that it has an optimal system for recording visits in the organization. Additionally, it allows downloading the visit database. **What do you dislike about Qminder?** sometimes it does not show the pending visit when the registration is done and you have to refresh the page **What problems is Qminder solving and how is that benefiting you?** I would like the visit log to appear on the left bar without needing to refresh the page. I have checked and it is not an internet connection issue. ### 13. Fantastic queue management software with easy to understand features **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie O. | Adoptions Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Qminder?** I like how easy it is to navigate and how customizable it is. It's simple for patrons to understand and complex enough to get the data that is needed. It is a superior queue system. **What do you dislike about Qminder?** There are a few pieces that are desired for my organization but the program doesn't have the capabilities yet. Customer service is supremely helpful, however, and we found an alternative option that works for us! **What problems is Qminder solving and how is that benefiting you?** I bring problems to customer service such as issues with the app on the iPad and issues with what is displayed on the TV. They have worked to find solutions for me and have encouraged us to reach out when more issues reoccur ### 14. Slicker N Snot **Rating:** 5.0/5.0 stars **Reviewed by:** Marc D. | Branch Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Qminder?** Qminder makes seeing tracking data, customer info, and a clear visual for our customers. This helps us avoid fights in the showroom and a bad reputation. Sometimes there are too many people to tell who was first. **What do you dislike about Qminder?** How it filtered tracking information used to be my biggest peeve with it, but since the last update seems to be better. It always loads slowly, so maybe fix that. It also randomly wiggs out, and I have to reload the page. **What problems is Qminder solving and how is that benefiting you?** Qminder provides an easy way to keep order and ensure our customers are informed of what is happening. Productivity is helped during the busy season and maintains focus in the correct place. ### 15. Effective at managing our queue. **Rating:** 4.0/5.0 stars **Reviewed by:** Eric D. | Information Technology Help Desk, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Qminder?** It is very easy to view your queue and manage it. It is good to be able to view all of your previous users. **What do you dislike about Qminder?** It is not very easy to pull data on which users visited when to decide which days of the week are to busiest. **What problems is Qminder solving and how is that benefiting you?** At my company we were not able to get a queue to help people in line at our help desk. Qminder made that easy. ### 16. Makes checking in easy for a busy office! **Rating:** 5.0/5.0 stars **Reviewed by:** BreeAna C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Qminder?** Qminder makes checking in easy, fast, and allows patients to check in, in a timely manner even when the receptionist is unavailable when they first walk in. (on the phone or checking in another patient) This also makes it easy for the receptionist to check in multiple patients at once without the waiting room to get congested. Very easy to use for patients! **What do you dislike about Qminder?** Asks a lot of questions such as "have you been here within the last 30 days?" which sometimes confuses patients. **What problems is Qminder solving and how is that benefiting you?** It helps our busy office check in multiple patients at once and allows patients to be checked in quickly and avoid running late to their appointment or having to late long periods of time. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 17. Qminder- The Guiding Star **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Qminder?** Very useful & easy to use, specially when we have a big queue of customers and lot of representatives are helping. Helps to serve first come first serve. **What do you dislike about Qminder?** Ease of not removing the customer if other person is already helping. **What problems is Qminder solving and how is that benefiting you?** Serve customers according to the queue. ### 18. Qminder makes managing customer intake and flow easy peasy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Qminder?** It is easy to navigate the platform, add & remove information, track information and staistics. **What do you dislike about Qminder?** Difficult to pause customers while serving. **What problems is Qminder solving and how is that benefiting you?** Managing visitors and tracking contact information for future correspondence. ### 19. Good Review **Rating:** 4.0/5.0 stars **Reviewed by:** Sophia P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Qminder?** Help keep us organized while working qminder =. **What do you dislike about Qminder?** Sometimes messages are not being sent, which is very unhelpful. **What problems is Qminder solving and how is that benefiting you?** Paitents are not lining up at the window now. ### 20. Does the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Qminder?** Useful tool for checking in patients in a clinical setting. **What do you dislike about Qminder?** I wish that it was better integrated into our current EMR system. **What problems is Qminder solving and how is that benefiting you?** Allows the nurses working in a seperate area to know when a patient is checked in. ### 21. Great Virtual Queue App! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Qminder?** It is great to see the breakdown per label and employee. **What do you dislike about Qminder?** I wish that it allowed you to override a time for check-out. Sometimes users are forgetting to stop a visit and it will report more hours when it is actually stopped. **What problems is Qminder solving and how is that benefiting you?** Qminder is allowing us to track the number of visitors we see and the length of each visitor when meeting with our team/division. ### 22. Very effective and simple. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about Qminder?** The colorful labels, the quick and effortless way to call the next person up. **What do you dislike about Qminder?** Not enough colors or fonts on the main pages. **What problems is Qminder solving and how is that benefiting you?** Qminder added colorful labels, and it's beneficial to tell apart the langues of customers. ### 23. Great for keeping track **Rating:** 3.5/5.0 stars **Reviewed by:** Jazzmin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Qminder?** We can keep track of people being assisted and people waiting . It helps us stay organized **What do you dislike about Qminder?** That you have to click on a desk to serve someone . That is allows them to sign in mutiple times . It should recognize they are already signed in . **What problems is Qminder solving and how is that benefiting you?** It helps keep track of who came in first so we can assist in the order received. **Official Response from Gustav Kotkas:** > Thank you for the review and the ideas for improvement! ### 24. Qminder has made accessing information an ease and working a joy. **Rating:** 5.0/5.0 stars **Reviewed by:** Bilal M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Qminder?** The fact that you can instantly access old information about prior queued clients without having to go through pages upon pages of documents to figure out an old issue. **What do you dislike about Qminder?** Nothing particularly. I haven't found anything wrong with the site yet. **What problems is Qminder solving and how is that benefiting you?** Proper queue management and it's benefiting me because employees no longer have to waste time worrying about the queue and can focus on help. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 25. Usefuel and stress free for both us and the clients **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Qminder?** The ability to communicate with our clients in a timely manner, that we can also check with our colleagues in real time if we can pass them a client that needs their help **What do you dislike about Qminder?** The layout is a little bit complicated to get used to at the start, it could definitely be better in terms of visualization. **What problems is Qminder solving and how is that benefiting you?** Clients being attended to in a timely manner **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 26. Easy way to keep your customers in line for service in a showroom setting. **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Qminder?** We can let customers know when they are ready to be served as soon as someone is available. **What do you dislike about Qminder?** The descriptions for the person being called have tags with tiny boxes for their descriptions and who they are here to see if they are a returning customer. There is a ton of wasted space on the right side and just a tiny column on the left, and sometimes you cannot read the full tags for the person in the queue. **What problems is Qminder solving and how is that benefiting you?** We really need this so our customers can look around easily until someone is available to help them. ### 27. Very helpful tool to keep track of your customers and customer service staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola H. | Program Administrator - Financial Aid, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Qminder?** Very easy to see what Customer Service staff worked on and which customers they spoke with. **What do you dislike about Qminder?** I am no longer able to see data insights on my mobile device. **What problems is Qminder solving and how is that benefiting you?** Since the pandemic, we have moved from using phones. It has made it much easier to manage our customers, and they no longer have to wait on the phone for someone to pick up. **Official Response from Gustav Kotkas:** > Thank you for the review and the ideas for improvement! ### 28. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Qminder?** I like the functionality of being able to view Daily and Weekly reports. It helps expedite service **What do you dislike about Qminder?** I like every aspect of qminder no complaints **What problems is Qminder solving and how is that benefiting you?** Its helping expedite service ### 29. It's easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Rebeca L. | tech, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** The simplicity of the program where there is really nothing to it. **What do you dislike about Qminder?** I don't have any dislikes at this time. Can the customer decline or remove themselves if they don't want to wait for their visit on their end? **What problems is Qminder solving and how is that benefiting you?** Keeping track of who is in line and having a time stamp is important for any reason of their visit. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 30. Simple and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Qminder?** Simple and easy to use. Easy to navigate and find things. **What do you dislike about Qminder?** Sometimes you have to dig for certain inforamtion like who did what on the program. an example si finding out who removed who from the q. **What problems is Qminder solving and how is that benefiting you?** Knowing who is here and how long they have been here. ### 31. Fast and Easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Qminder?** That it is Fast and Easy some times with out the pause. **What do you dislike about Qminder?** It still has some glichies to work out it freeze's . **What problems is Qminder solving and how is that benefiting you?** Check in time. ### 32. Qminder **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** This program is easy to use and data is accurate **What do you dislike about Qminder?** Unable to have access to clear other guest out of another Que in the case they are not signed on any longer **What problems is Qminder solving and how is that benefiting you?** Qminder alloes our company to see what kind of foot traffic comes thourgh our building on a daily basis. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 33. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Jose O. | Admissions clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Qminder?** Qminder gives guests/customers/patients,etc., an easier ease of access for services being rendered. Qminder is easy and quick to use to communicate and provide efficient services for our guests. **What do you dislike about Qminder?** Qminder should be easier for older generations coming to facilities, businesses, etc., using this service. There should be accessible accommodations for guests using this service that require more help with the process. **What problems is Qminder solving and how is that benefiting you?** Instead of using traditional and time-consuming efforts at organizing the flow of guests rendering services, Qminder gives a clear and concise way for people to sign in to render services. ### 34. awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Jamesia D. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Qminder?** The Upside of using Qminder is it's helpful with putting our customers in the queue. Helping us remember our customers by name, letting us know how long we have been serving our customers **What do you dislike about Qminder?** Sometimes it does glitch, and it will show a customer is still in the queue, but other than that, I love Qminder. It is a awesome app. **What problems is Qminder solving and how is that benefiting you?** Work related issues. ### 35. Wide possibilities on your business operation **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal H. | Talent Acquisition Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Qminder?** I like how easy it is to use and how it simplifies customer experience management. The dashboard is simple to use and lets me quickly view customer wait times, service levels and other metrics. The customer feedback feature is also great for understanding customer feedback and making improvements. **What do you dislike about Qminder?** For beginner in the organization, it takes time for them to learn the navigators as the function is very dynamic, not very easy for those not tech savvy. **What problems is Qminder solving and how is that benefiting you?** It can be applied on the virtual service. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 36. This is what you expect for a queu management system **Rating:** 4.0/5.0 stars **Reviewed by:** esteban g. | p, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** Is a software that you can rely on, your employes can know better the client before even get to their desk. **What do you dislike about Qminder?** Have some limitations with the monthly payment **What problems is Qminder solving and how is that benefiting you?** the problem hat is solving is to check times of services and have better communication with our clients. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 37. effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Qminder?** Being able to speak with customers who are waiting, is very helpful. **What do you dislike about Qminder?** Not being a constant live feed of the actual queue. **What problems is Qminder solving and how is that benefiting you?** Being able to neatly keep track of who is being serviced or not is a big help. ### 38. Software and service work great **Rating:** 5.0/5.0 stars **Reviewed by:** Jantzan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Qminder?** It allows me to proactively organize my in-store customers, and helps them be reassured that they will be helped in a timely manner. **What do you dislike about Qminder?** Honestly I cannot think of any dislikes. **What problems is Qminder solving and how is that benefiting you?** Unorganized lines of customers at my store counter. ### 39. User friendly and a great tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Qminder?** The user-friendliness is great for both the student and the staff. **What do you dislike about Qminder?** Sometimes notifications don't work/chime when someone signs in. **What problems is Qminder solving and how is that benefiting you?** Helps with tracking the amount of people seen and with managing wait times ### 40. Great software queuing solution with an open API and a great team of support and devs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Qminder?** What I find to be the most helpful about Qminder is their open API with good documentation, allowing one to tailor their needs to enhance their business processes. **What do you dislike about Qminder?** Very little to no downside to Qminder. The only thing worth mentioning is that, unlike a larger company, Qminder's support team may take a bit more time to respond to your concerns or issues. However, this is hardly a problem due to their excellent quality of support and dedication to their client's needs. **What problems is Qminder solving and how is that benefiting you?** Qminder provides a reliable queuing solution for our Development Services department that serves the public in Coral Gables. It has been a significant improvement to our last queuing software. ### 41. Great Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Qminder?** very helpful in day-to-day work activities where you always need to put people in the queue to access amenities. **What do you dislike about Qminder?** It is very user-friendly I could not find any downsides to it. It's always a great help always. **What problems is Qminder solving and how is that benefiting you?** Don't have to remember any queues. It sends texts to remind all customers when it's their turn to return to access amenities. ### 42. This program is easy to use and great for keeping organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia T. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** The best part is assigning customers to different colleagues and watching as they serve them. **What do you dislike about Qminder?** I wish we had different lines or ways to separate some of the customers. **What problems is Qminder solving and how is that benefiting you?** It helps us serve more efficiently and minimize our wait time. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 43. Q Minder Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Qminder?** Seeing the clients that are waiting on the list **What do you dislike about Qminder?** Not being able to go back and correct times if you forgot to close out **What problems is Qminder solving and how is that benefiting you?** Saving a trip to front lobby ### 44. Qminder is excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth V. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Qminder?** I like that Qminder keeps track of our customers, and I can go back and see who I assisted. **What do you dislike about Qminder?** I don't think there's anything to dislike about Qminder. **What problems is Qminder solving and how is that benefiting you?** Qminder lets me know how many customers Is erved the day before and how many Spanish customers we had. ### 45. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin Armando Robles Ibanez R. | Adviser, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Qminder?** The ease of finding data, dates, and managing the page **What do you dislike about Qminder?** Everything is perfect, it seems everything is fine on the page. **What problems is Qminder solving and how is that benefiting you?** Connection issues but we always maintain communication for resolution ### 46. Qminder is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Senior Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Qminder?** I've been working with Qminder for three years now. It's a great tool to help support the business needs and track customers reasons for returning . **What do you dislike about Qminder?** The texting is additional charge other than that it's great **What problems is Qminder solving and how is that benefiting you?** Tracking the wait time so that we can meet it sla on serving customers . This is provided to the client on a daily basis ### 47. Qminder makes it simple. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | Customer service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Qminder?** It lets the employees know how fast were addressing our customer needs. I Like how it tracks the whole activities with our customer **What do you dislike about Qminder?** It's hard to find anything wrong with Qminder since it works so well for our needs. I **What problems is Qminder solving and how is that benefiting you?** Keeping our customers in order and showing us how long they're waiting and, most important, how much time we spend servicing our customers. ### 48. Connection Response is Quick from Kiosk to employee computers :) **Rating:** 4.0/5.0 stars **Reviewed by:** Sophia C. | Customer Care Specialist I, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Qminder?** I love the quick connection from Kiosk to employee computer's. There is NO LAG in connection whatsoever. Compared to past Internet resources, its GREAT! **What do you dislike about Qminder?** Unfortunately, I have seen that the Kiosk Q-minder for customers does freeze quite often, which isnt so great. **What problems is Qminder solving and how is that benefiting you?** It also gives us all the information otherwise an employee might forget to ask for. It also takes no time at all to fill out. **Official Response from Gustav Kotkas:** > Thank you for the review, Sophia. I know that there was an issue with the Ipads freezing sometimes but we've now fixed that bug. ### 49. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jaleesa G. | Member Services Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2022 **What do you like best about Qminder?** The chat support is easy. Easy way to relay a message to all colleagues. **What do you dislike about Qminder?** Nothing really. Very easy and simple to use. **What problems is Qminder solving and how is that benefiting you?** Helps our business with contacting customers to come back or if there is a wheelchair waiting for them. Very user friendly. ### 50. For sure one the best virtual line management tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Qminder?** From my perspective as a user and manager (i.e. have to create new locations and setups) , Qminder has the best UI and UX. The menu and everything is quite simple and straight-forward **What do you dislike about Qminder?** The only one thing that is not present yet is appointment functionality i.e. option to create and manage a virtual line in particular period of time (like it' s done in Calendly) **What problems is Qminder solving and how is that benefiting you?** In some of our markets drivers are required to visit the local hubs in order to be able to start working on our platform. Besides that drivers go there also for support or other cases (QA, find out why they got blocked, etc.). Qminder provides almost all necessary functions to cover these use cases so drivers would know right away how to get in line, where to find a clerk and how to proceed. From our perspective - we also get all the necessary data to understand how efficient the local agents are and how we can improve that. **Official Response from Gustav Kotkas:** > Thank you for the review. Good news is that we're already working on the appointment functionality. - [View Qminder pricing details and edition comparison](https://www.g2.com/products/qminder/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+19%3A17%3A31+-0500&secure%5Bsession_id%5D=061f8ba9-b8c3-45da-9837-f209c21fa406&secure%5Btoken%5D=c5d018fcbf409ad3ca3426db79afadb29687ea1297766cab54cc67b2743de1c8&format=llm_user) ## Qminder Integrations - [Eclipse](https://www.g2.com/products/tph-global-eclipse/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Eto](https://www.g2.com/products/eto/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Qminder Features **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Automation **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform Interoperability** - Notifications - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making **Features** - Standalone Booking - Integrated App - SMS - Email - Confirmation and Cancellation ## Top Qminder Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (320 reviews) - [Qmatic](https://www.g2.com/products/qmatic/reviews) - 3.9/5.0 (22 reviews) - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews)