--- title: Qminder Reviews meta_title: 'Qminder Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 248 reviews by the users' company size, role or industry to find out how Qminder works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 248 scale: '5' date_modified: '2026-08-01' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Qminder Reviews **Vendor:** Qminder **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 248 ## About Qminder Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? \* Quick onboarding - launch in under a week \* Flexible setup - tailored workflows and APIs \* Better visibility - monitor and optimize in real time \* Reduced manual tasks - eliminate paper, spreadsheets, and guesswork \* Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: \* Government offices and public agencies \* Hospitals and healthcare networks \* Retail chains and customer service centers \* Banks and financial institutions \* Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: \* Visitor website with branded UX \* Appointment scheduling \* Virtual and physical check-in for visitors \* Two-way messaging and visitor notifications \* Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: \* Walk-in and queue management \* Real-time dashboards and role-based clerk tools \* Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: \* Real-time insights and analytics across verticals \* Smart filters by location, staff, service line, and time range \* Seamless integrations with CRM and BI tools \* Exportable data and service KPI analytics \* Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk. ## Qminder Pros & Cons **What users like:** - Users find Qminder to be **very user-friendly** , allowing seamless navigation and efficient queue management for all ages. (19 reviews) - Users value the **helpful tracking capabilities** of Qminder, enhancing customer support and engagement effectively. (14 reviews) - Users value Qminder's **ease of use** , enhancing customer check-ins and streamlining workplace operations efficiently. (9 reviews) - Users appreciate Qminder's **efficiency** in managing check-ins, leading to improved organization and streamlined operations. (7 reviews) - Users appreciate the **convenience** of Qminder for efficient customer queuing and easy access to client information. (6 reviews) - Users highlight the **easy setup** of Qminder, ensuring quick installation and minimal downtime for efficient management. (6 reviews) - Users value Qminder for its **effective customer engagement** , enhancing service efficiency and user satisfaction significantly. (5 reviews) - Organization (5 reviews) - Navigation Ease (4 reviews) - Access (3 reviews) **What users dislike:** - Users express frustration with **access issues** like mandatory sign-in, limited app availability, and inconsistent notifications. (3 reviews) - Users find the **insufficient information** in Qminder leads to confusion during patient intake and check-in processes. (3 reviews) - Users face frequent **technical issues** with Qminder, including app crashes and glitches during client switching. (3 reviews) - Users find the **unnecessary features** of Qminder detract from its effectiveness and usability in specific contexts. (3 reviews) - Users report significant **update issues** with Qminder, including bugs, malfunctioning features, and loss of reminders. (3 reviews) - Users report frustrating **booking issues** with Qminder, as signing in guests doesn't prioritize them in the queue. (2 reviews) - Users find Qminder **expensive** , wishing for more features and flexibility without high costs for services. (2 reviews) - Users find the **lack of customization** in Qminder limits their ability to adapt it to specific needs. (2 reviews) - Users find **limited customization** in Qminder, feeling restricted in adapting the interface to their specific needs. (2 reviews) - Manual Processes (2 reviews) ## Qminder Reviews ### 1. My experience with Qminder is geat **Rating:** 5.0/5.0 stars **Reviewed by:** Tabasam S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** Qminder helps me to find the student Im looking for and gives me accurate information about the student. It's not messy, very well organized. **What do you dislike about Qminder?** Nothing is disliked in Qminder. Everything works great. **What problems is Qminder solving and how is that benefiting you?** Helps me identify the student I may be helping. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 2. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Bri M. | csr, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Qminder?** Qminder is so easy to use and user friendly. **What do you dislike about Qminder?** I have yet to find something I dislike about this program. **What problems is Qminder solving and how is that benefiting you?** Qminder makes it easy to take in customers in the order in which they arrived, even when one physically removes themself from the line. ### 3. Is a very effective tool. Is easy to manipulate and enhances the quality of customer interactions. **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia J. | Adviser, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Qminder?** We can analyze our performance between time and number of interactions by day, week, and month. **What do you dislike about Qminder?** Limited viewing of the tool on mobile devices. **What problems is Qminder solving and how is that benefiting you?** By optimizing and improving the workflow. ### 4. Qminder has been quite helpful for keeping track of customers arrival **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana B. | Admin Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Qminder?** I like that it tracks customers and keeps a waiting time **What do you dislike about Qminder?** Everything is great, I would not change or add anything to Qminder **What problems is Qminder solving and how is that benefiting you?** Tracking customers on who arrives first ### 5. Super communicable website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about Qminder?** The ability to call patients back to a room with an employee and it helps to communicate to other coworkers on who has a patient and what process they are in with the patient. **What do you dislike about Qminder?** Nothing at all. There is always awesome resources on the website. **What problems is Qminder solving and how is that benefiting you?** Solving how to better communicate with staff and our patients. ### 6. Experienced professional **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolasa U. | Accounting Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Qminder?** I like that it gives me daily and weekly summaries. I like that it saves the information for the customers; it helps service the customers faster **What do you dislike about Qminder?** I don't particularly appreciate that it does not "push" the customers to input more information to serve them faster. **What problems is Qminder solving and how is that benefiting you?** It helps with customers identify what they may be visiting for and helps put them in the correct department, and it helps with keeping track of how long it takes to serve customers ### 7. Qminder helps keep everything organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Qminder?** Qminder helps us with waitlist when it's very busy . **What do you dislike about Qminder?** Honestly there is nothing to dislike about Qminder . **What problems is Qminder solving and how is that benefiting you?** When there are waitlist Qminder sends customers texts to confirm that they are in the que. It's less stress for me . ### 8. Easy to use + Intuitive user interface **Rating:** 4.5/5.0 stars **Reviewed by:** Saiful I. | Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Qminder?** Live monitoring of attendees is a great feature. I can see how busy the queue is, even when I am not nearby. The statistics and figures are really easy to follow and are presented in a nice format. **What do you dislike about Qminder?** There should be more reporting features and availability to download data in different formats. **What problems is Qminder solving and how is that benefiting you?** Qminder helps with keeping track of the number of attendees we see on a daily and weekly basis and helps us modify business processes using data. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 9. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Viktoria V. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Qminder?** I like how simple is the UX. There are no unnecessary tabs, everything is clear and easy to find. The sync is very fast, haven't faced any issues while using the Qminder. **What do you dislike about Qminder?** Hmm, I'd say that I saw that my colleagues have an updated version of Qminder and I don't have it for any reason. Also, it would be nice if there would be a button to merge the customers! **What problems is Qminder solving and how is that benefiting you?** We gather the statistics about our customers, so basically if we need to contact anybody or see how many times we have served this or that person, Qminder is a great "folder" to find the information from. **Official Response from Gustav Kotkas:** > Thank you for the feedback and the review 🙏 ### 10. I want to participate and win $20. **Rating:** 4.5/5.0 stars **Reviewed by:** Leonardo O. | Analista De relacionamento e Experiencia do Cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Qminder?** Of the labels and the easy and practical layout to use, bringing agility to the service and with the details available for the attendant to know exactly what will be done during the service. **What do you dislike about Qminder?** I can't search for the reasons for contact by entering the initial letters of the reasons, the reasons related to the letters do not appear, making it necessary to memorize the numbers or even enter any and then try to locate manually, delaying the process. **What problems is Qminder solving and how is that benefiting you?** We can understand the drivers' problem even before they arrive for service by visualizing the reasons for their visit and conducting checks before assisting them. **Official Response from Gustav Kotkas:** > Thank your for the review and the feedback 🙏 ### 11. Brilliant. Already recommending Qminder highly to other healthcare providers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Qminder?** Ease of setup, ease of use, low reliance on custom hardware, breadth of features, quality & robustness of customer support, competitive pricing, ease of the sales process... highly recommended. **What do you dislike about Qminder?** Not many things to dislike -- but I do wish that there was the option to remove customers' names from the queue and use another less personally identifiable label for patients waiting to be called -- but this is an easy thing to fix/change in future. **What problems is Qminder solving and how is that benefiting you?** Qminder is helping our business track wait times at different stations -- this was previously a manual process that was difficult to elicit insights from. **Official Response from Gustav Kotkas:** > Thank you for the awesome review! And thank you for recommending us to your colleagues! ### 12. Qminder is easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Qminder?** Easy to use we are able to keep track of how many customer we get a day. **What do you dislike about Qminder?** i feel like maybe being able to adjust or delete customer timing **What problems is Qminder solving and how is that benefiting you?** I am able to get customers out and manage all customers ### 13. Qminder helps us a lot and makes our life easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Qminder?** I particulary like your costumer service and the design of the Web page. It is easy to find what to write and where, who are busy etc. Please do not make it any harder. Simplicity is the charm. **What do you dislike about Qminder?** It is breaking for time to time and since we are so used to add the clients to qminder we do not have another good program for it. But communication with you is fast and the problem will be solved in short time. **What problems is Qminder solving and how is that benefiting you?** It just makes our work life better. We can call clients to the table with ease. Especially if the waiting line is long it would be so hard to write down all the information in Slack or in an another program. + We don't always have to leave the table because clients can get the SMS. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 14. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tihana F. | Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Qminder?** I like the best is how easy is to use, looks nice. It's reliable **What do you dislike about Qminder?** For the moment everything is working fine, also if something is not working, they are fast to fix it. **What problems is Qminder solving and how is that benefiting you?** I don't have example at the moment because it was that far back **Official Response from Gustav Kotkas:** > Thank you for the review! ### 15. Great tool, Needs to be a bit more user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Shital P. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Qminder?** Qminder helps do the job, and create a virtual queue that's customizable without an insane investment. **What do you dislike about Qminder?** The tool is not as user friendly as it initially seems. **What problems is Qminder solving and how is that benefiting you?** Creating a 'line' and system in place that we needed. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 16. Qminder review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Qminder?** Remote monitoring of how clients are being served Made monitoring my team's performance easier Made my remote work easier. All I have to do is log in to Qminder to know what is happening at the walk in centre without having to leave my house. **What do you dislike about Qminder?** I am not able to see the reasons for the client's visit in an orderly manner ie highest to lowest. I have to extract this data and put it in excel then sort it. **Recommendations to others considering Qminder:** Qminder makes queue and visitor management much easier. **What problems is Qminder solving and how is that benefiting you?** Monitoring location performance Monitoring agent performance Keeping track of the reasons for the visitor's visit I am also able to monitor all the above remotely. **Official Response from Gustav Kotkas:** > Thank you for the feedback. Love it that you're using Qminder to monitor walk-ins remotely. This is how we designed this to be used as well. ### 17. For the most part positive. **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas N. | Academic Counsleor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Qminder?** The ease with which to look up students' accounts. **What do you dislike about Qminder?** That random changes occur without warning. **What problems is Qminder solving and how is that benefiting you?** I don't know that it's solving anything as much as it keeps a good account of the students. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 18. QMinder: Queues Handled With Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio C. | Permit Technician I, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Qminder?** How responsive and helpful the system is with handling multiple lines of departments with different information. **What do you dislike about Qminder?** The only downside at the moment is information typed into the notes section doesn't automatically pop up names of people queued. **What problems is Qminder solving and how is that benefiting you?** Being able to assign a certain person to someone in the queue is very helpful and keeps things organized and efficient. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 19. Great queue management system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Qminder?** Qminder is a modern, easy to use and scalable queue management system. Being able to activate SMS notifications during Covid was a great feature that required little to no effort. The platform collects very useful data with easy visualization and comparison options. It looks great, works great and is a clear step up from other solutions if you don't require a lot of personalization. **What do you dislike about Qminder?** The level of personalization out of the box could be better. It could also have more options for exporting data. But overall very few complaints about the product. **What problems is Qminder solving and how is that benefiting you?** Our customer experience in store has dramatically improved. Our previous queue management system was outdated and confusing for our customers. It has also been very well received by our sales team **Official Response from Gustav Kotkas:** > Thank you for the feedback and the review 🙏 ### 20. Helped us transform our food pantry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Qminder?** The software is easy to use, and is perfect for our use case. It has been an absolute game changer for our operation. **What do you dislike about Qminder?** There is nothing we do not like about QMinder. The team is very responsive and knowledgeable and we appreciate how well they've taken care of us. **What problems is Qminder solving and how is that benefiting you?** We were doing everything with sticky notes before implementing QMinder. Now everything has been digitized and we have real-time analytics of how many clients were serving and how we can improve processes even further. It's been tremendously helpful. **Official Response from Gustav Kotkas:** > Thank you for your kind words! ### 21. Qminder has been very helpful for all of the teams in making sure we have everyone accounted for. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Qminder?** Having a system that allows us to have better communication between departments. **What do you dislike about Qminder?** No second alert if a person has been waiting a while in the queue. Sometimes it's busy, so another alert would be helpful. **What problems is Qminder solving and how is that benefiting you?** I haven't seen many problems from Qminder, everytime I log in everything works just fine and is super easy to use! That right there is a benefit. **Official Response from Gustav Kotkas:** > Thank you for the review. We're working on ways to better alert clerks about people that have been waiting for too long. ### 22. Very simple system to use. One of the Best Customer Service based companies I have ever worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole S. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Qminder?** The Ease of Use. Simple and straight forward **What do you dislike about Qminder?** Doesn't say the person's name when called **What problems is Qminder solving and how is that benefiting you?** We have a large lobby and service about 300-350 residents each week. This system prevents us from having to yell or give out numbers. **Official Response from Gustav Kotkas:** > Thank you for the review. Can you provide a bit more info about "doesn't say the person's name when called"? The name is shown on the waitlist screen and the text messages. Do you mean that Qminder should also audibly say the person's name? ### 23. Virtual queue management **Rating:** 5.0/5.0 stars **Reviewed by:** Shweta J. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Qminder?** It is important to have queue management in today's busy world. Qminder helps us to manage live calls and chats in queue without keeping the customer waiting in the queue. **What do you dislike about Qminder?** No inconvenience caused by the software so far. **What problems is Qminder solving and how is that benefiting you?** Live chat handling, live call management and customer management are the important benefits of Qminder. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 24. Appointments and walk-ins to service academically. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Qminder?** Tracking students for data purposes and to generate reports. **What do you dislike about Qminder?** Sometimes can shut down when students cannot sign in. **What problems is Qminder solving and how is that benefiting you?** Students can sign in themselves and can export data to help with reporting. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 25. It is a good platform **Rating:** 4.0/5.0 stars **Reviewed by:** Huseyn J. | Operations coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Qminder?** I like its features. It helps us to work fast and efficient. **What do you dislike about Qminder?** There is nothing that l don't like very much **What problems is Qminder solving and how is that benefiting you?** I solve order problems with qminder. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 26. Qminder Great Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Qminder?** It's really helpful to be able to do waitlist and Shower **What do you dislike about Qminder?** Not really, it works perfectly. I can't say anything bad, because it's a great tools **What problems is Qminder solving and how is that benefiting you?** Waitslist when it's crowded. We just need the customer info to send an update when we are available **Official Response from Gustav Kotkas:** > Thank you for the review! ### 27. Qminder Helps keep track of patients **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Qminder?** Ability to track patients progression through their prescribed services **What do you dislike about Qminder?** Mistakes entering in transfer from one service to the next patients drop off Qminder **Recommendations to others considering Qminder:** Easier instructions **What problems is Qminder solving and how is that benefiting you?** If all information is entered correctly it works great **Official Response from Gustav Kotkas:** > Thank you for your honest feedback. Could you also reach out to our support with this issue so we can try to fix it? ### 28. Fast Qminder **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Qminder?** Speed and comfort of using the application **What do you dislike about Qminder?** Nothing, everything is on the way, for now **What problems is Qminder solving and how is that benefiting you?** I can meet with couriers to onboard them, and also resolve the problems and issues about the application and etc. **Official Response from Gustav Kotkas:** > Thank you for the review! ### 29. Extremely sophisticated customer Queue management system **Rating:** 4.5/5.0 stars **Reviewed by:** Fayaq A. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2021 **What do you like best about Qminder?** User friendly for both admin and user sides SMS text messages feature is handy we don't have to be experts for using this product; very simple to use **What do you dislike about Qminder?** Its 14-day free trial should increase to 1 month It might be more difficult sometimes to contact customer service other than that, no dislikes **Recommendations to others considering Qminder:** Great product for customer queue management service it is a challenge-free software that allows us to manage content from different avenues. very easy to use, no need to be an expert, highly recommended for all who is searching for customer queue management **What problems is Qminder solving and how is that benefiting you?** I’m able to schedule and organize all my information pretty quickly It's made daily management efficient and easy **Official Response from Gustav Kotkas:** > Thank you for the feedback. I totally get the 14-day free trial not being enough and this is the reason we often extend the trial if the 14 days isn't enough. ### 30. Great way to check in and collect data of visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Qminder?** Easy way to check-in for our visitors, we are also able to go back and see how many came in. Also, love that it texts them when we are ready to serve them. **What do you dislike about Qminder?** Only few things that were annoying, would be at times, it won't check in properly. Other than that, it was great! **What problems is Qminder solving and how is that benefiting you?** We are able to collect how many visitors come in, and what times. To see where we need people the most and when to take breaks that will not be overwhelming for someone to be by themselves. ### 31. Check-in for China from Anywhere. **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime G. | Senior Java Developer (Contract), Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Qminder?** It is a queue management system that helps in maintaining and managing waiting lines and visitors flow digitally. It helps in saving foot traffic and maintaining social distance to minimize risks. Teams will be easily able to manage services by knowing that who are their visitors and why are they coming. Actionable insights are provided in it which helps reduce wastes of operations. It helps teams in recognizing lists of waiting and help in distributing tasks into teams. **What do you dislike about Qminder?** It is lacking features that help in extracting and exporting data. Some basic improvements are needed in its user interface. It sometimes slows down and will not provide notifications about your status of queues ad appointments. More customization features should be added in it to make it more user-friendly and intuitive. **What problems is Qminder solving and how is that benefiting you?** It helps in gathering data about your customers such as name, age, etc. it is providing a real-time overview of your business. It will notify you about your appointment thus you don’t have to wait for a long time in queues. It will also notify you about rush hours. Visitors are provided with customized experiences. It is preferable for hospitals, schools, clinics, large stores, etc. customers can easily sign in to it from their tablets, mobiles, etc. it helps you in calling your customers with their names. ### 32. Access to the cloud and more complete data **Rating:** 4.0/5.0 stars **Reviewed by:** eilla f. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Qminder?** The data in this system is incredible considering that they must be of various uses, but for queues it is incredible and for storage in the cloud. **What do you dislike about Qminder?** There are really few negative aspects, but one in particular is that in order to communicate with customers you must be constantly sending SMS messages because sometimes these are not sent or do not reach the recipient. **Recommendations to others considering Qminder:** It is undoubtedly one of the best, I even know that retailers such as telephone companies use this service for their purchases, and to keep their customers happy and satisfied, as well as being inexpensive. **What problems is Qminder solving and how is that benefiting you?** It is complete dynamic easy to use, it has an incredible interface and very intuitive, it helped us improve customer service and support in the company. ### 33. Excellent tool with good features. **Rating:** 4.5/5.0 stars **Reviewed by:** José M. | Sales manager / support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Qminder?** Qminder is quite necessary software for companies that need help in digitizing the experience of waiting in download queues for a particular file, I like it in unpublished quantities because it contains a support system in this branch, including that all this process is automatic once implemented, which also improves conditions in matters of patience thanks to its ultra-dynamic design in cloud-based tasks. **What do you dislike about Qminder?** Being a central medical management software, it contains scarce tools which do not cooperate adequately in these health situations, one of these functions not available and of great support for this class of systems, is the prescriptions of supplements that improve the medical condition of a person captured digitally, another of them is that it does not contain a patient file option, which means that it does not carry an activity record, mentioning that the less it acquires a computerized medical history, Qminder needs an update offering access to these very useful virtues. **Recommendations to others considering Qminder:** Because this software is versatile so that it can be exercised by different organizations that are dedicated to different relevant sectors, which makes it a highly recommended gesture, since these establishments can be, the health retail trade, up to the branch of education, having this software business users who exercise Qminder in their different fields on their platforms, offering an easy configuration so that you can have an adaptation depending on the functionality of your company. **What problems is Qminder solving and how is that benefiting you?** Qminder is used in our company based on health purposes, providing an experience in task queue management constituted mainly in the cloud, this software allows us to satisfy customers in a wonderful way, since we acquire a medical staff who use this system to provide better stability management to each of these people, promising us a large list of new patient registrations to be seen immediately, providing us with great profitability according to the income we receive thanks to this service. ### 34. The Qminder system effectively sets up your schedule to achieve your goals. **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Qminder?** Your capabilities for the schematic integration of solutions increase commercial trade in high proportion, deepening the main issues of the organization, promoting a level of inclusion of various configurations, which in a personalized way enhances the quality of the customer experience, raising the sales standard thanks to the integration of your powerful management tools contained in the qminder software. **What do you dislike about Qminder?** The assisted collaboration of the qminder program contains a flaw in its platform's technical support for managerial identification, where its software does not execute the practical order of administering customizable models of intelligent interpretation of operational sales problems. Therefore, it is a slower and less focused task than those executed by this programming service. It is necessary to access the information link to generate better results. **Recommendations to others considering Qminder:** The Qminder software is highly recommended, with a financial interpretation power for product distribution, focused on accelerating management processes with segmented integrations, customer relationship management, and a high sales percentage, which includes the organization's productivity values, as it has an impeccable and comfortable interface, where possibilities of obtaining massive income in the form of fixed assets are obtained. **What problems is Qminder solving and how is that benefiting you?** To centralize the purchase and sale order of my products, formalize the use of qminder, as its programming has data interpretation methods that identify the progressive successes of my organization, working in conjunction with software that activates the training mechanisms in data management, thanks to the information management that interprets the company's commercial values clearly and precisely, transforming these fundamentals into financial information with total efficiency and operational guarantee. ### 35. To enhance the customer experience, focus on understanding their needs, providing excellent service, and continuously seeking feedback for improvement. **Rating:** 3.5/5.0 stars **Reviewed by:** Vicki P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2020 **What do you like best about Qminder?** This system has a lot of tools, even better than many others for customer development and management, and customer service. Things like waiting queues, support, and attention are much better with this system. **What do you dislike about Qminder?** It is somewhat expensive, it has test versions but the truth is that they are not so useful, you cannot evaluate your product well due to the testing system, the truth is that I would expect something a little better and less crude. **Recommendations to others considering Qminder:** To recommend it, they should take into account two things: one, it is expensive; two, it is heavy. If, despite that, you want to take a risk and get out of doubt, it is a pretty good system with very innovative and useful tools, perfect for your resolution system or support. **What problems is Qminder solving and how is that benefiting you?** I help improve the queuing system enormously, and wait for the clients, the client database can be backed up here, however it does not have a cloud database, so it is less reliable, however it is a very useful resource in your customer service department. ### 36. Impressive system to manage Queue for the customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2020 **What do you like best about Qminder?** It is very easy to set up a queue for the customer and the best thing is, the customer can be updated through SMS or on a display monitor. It is so simple to set up and the customer could feed in their specification and we can see what is the requirement of an individual customer. It also helps to reduce the wait time for the customers. **What do you dislike about Qminder?** First thing i dislike about Qminder is that it can be only used in Apple devices, one can't use android device with Qminder. Also, The user-interface is a little dull. I mean it does'n't have a modern look. Sometimes it feels like it is a out-of date interface. **Recommendations to others considering Qminder:** I definitely recommend Ominder to business who needs to set up an easy and simple queue for the customer. Customer can see the their place in the queue. **What problems is Qminder solving and how is that benefiting you?** Qminder helps to keep track of the customer. The Queue really helps to server the customer who came in first. This also helps to increase the customer satisfaction. ### 37. The neatest way to manage queues instantly. **Rating:** 4.0/5.0 stars **Reviewed by:** Athar A. | Officer Grade 1, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2020 **What do you like best about Qminder?** I like its seamless process of que management and personalised customer response. **What do you dislike about Qminder?** I couldnt dislike this service much because it pretty much does the job well. **Recommendations to others considering Qminder:** It gives an opportunity to the business to engage more with their clients and show them that the business values all of its customers in and out. So i would strongly recommend Qminder to those businesses which are operating through tough times managing their customers in times of the global pandemic. **What problems is Qminder solving and how is that benefiting you?** I am helping my client to interact with their customers through this queue management system and the sole benefit is that it helps us as an administrator to keep a live track of customers going in and out. ### 38. Good customer service, great privacy features **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth N. | Provider Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2020 **What do you like best about Qminder?** It’s a very simple platform to use - never had any difficulty with SMS queuing. It also has a lot more cool features we appreciated. **What do you dislike about Qminder?** It does lag a bit, it could be slow but otherwise much faster at queuing rather than doing everything manually. **What problems is Qminder solving and how is that benefiting you?** It’s been great for reaching out to our customers because otherwise we’d have to write our own code. Super customer-friendly which is the most important thing. ### 39. Great Customer Que system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2020 **What do you like best about Qminder?** It is very user friendly from both the admin side as well s the user side **What do you dislike about Qminder?** Nothing really, occasionally it disconnects but I think that's more of an issue on our end **What problems is Qminder solving and how is that benefiting you?** I supervise a Testing Center and we get really busy, in the post students would just hover around the reception area, now they can walk around and get texted when it's their turn ### 40. Using Qminder in retail sector **Rating:** 3.5/5.0 stars **Reviewed by:** Abdeljalil e. | Développeur web, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Qminder?** I like the SMS text messages feature it really help to get instant information or instant convo with the client. **What do you dislike about Qminder?** Qminder is not a open source and it's a paid solution. **What problems is Qminder solving and how is that benefiting you?** Managing waiting lines, talk to client via instant messaging service, getting statitstics to improve the sales. ### 41. Safest Place for Cloud Storage and Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | Customer Care Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2020 **What do you like best about Qminder?** Qminder is a content managing application, which ensures information is well stored, and to the authorized users who have access can get the content anytime. **What do you dislike about Qminder?** Qminder should improve on the filtering features and searching capacity, and this would save on time. **Recommendations to others considering Qminder:** Qminder is a challenge free software, that allows us to manage content from different avenues. **What problems is Qminder solving and how is that benefiting you?** Qminder has made us carry the work of big storage, and also, get the information and files any moment we want them. ### 42. Using qminder in doctor office application. **Rating:** 4.0/5.0 stars **Reviewed by:** elmehdi A. | Développeur .net , Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Qminder?** The simplicity of using the product , we don't need to be a expert for using it. **What do you dislike about Qminder?** Qminder is a paid application , and just 14 free day. **What problems is Qminder solving and how is that benefiting you?** Getting analytics , and using sms for contacting patient. ### 43. Excellent software. **Rating:** 4.0/5.0 stars **Reviewed by:** Lizzy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2020 **What do you like best about Qminder?** I’m surprised this isn’t as well known as the other softwares. It works great. **What do you dislike about Qminder?** It might be more difficult to contact customer service but otherwise the product works as advertised. **What problems is Qminder solving and how is that benefiting you?** I’m able to schedule and organize all my information pretty quickly. ### 44. A Great Queue Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Johnson J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Qminder?** Qminder is easy to use and customize. The tool offers a great contact free waiting experience. The tool ensures social distancing while delivering the best customer experience. **What do you dislike about Qminder?** So far so good with Qminder. Never experienced difficulties. **Recommendations to others considering Qminder:** I recommend this queue management system. **What problems is Qminder solving and how is that benefiting you?** The tool come in handy when it comes to offering a great customer experience with contact free waiting experience. It is a great queue management tool ### 45. Qminder is great product for qmanagment. **Rating:** 3.0/5.0 stars **Reviewed by:** Nilesh K. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Qminder?** Qminder is great product for qmanagment.dahsboard is user friendly. **What do you dislike about Qminder?** As per my experience there is nothing to dislike. **What problems is Qminder solving and how is that benefiting you?** Sms que management we have used. ### 46. Queue managing system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Railroad Manufacture | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Qminder?** Very effective managing tool and very useful now a days **What do you dislike about Qminder?** Software is more expensive and more maintainnace cost **What problems is Qminder solving and how is that benefiting you?** More realistic and feasible solution for crowd management ### 47. Easy, full and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2020 **What do you like best about Qminder?** Easy to use Service client value for money at the top **What do you dislike about Qminder?** After using it I found no problem with qminder, it's perfect **Recommendations to others considering Qminder:** Easy to use **What problems is Qminder solving and how is that benefiting you?** It's make daily management efficient and easy ### 48. Qminder is decent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Qminder?** The interface is user friendly and aesthetically pleasing. **What do you dislike about Qminder?** Functionality wasn't quite what our business needed **Recommendations to others considering Qminder:** May not work for extremely complex queueing and statistics, the rest should be fine. **What problems is Qminder solving and how is that benefiting you?** Transferring customers among agents, queueing customers appropriately. - [View Qminder pricing details and edition comparison](https://www.g2.com/products/qminder/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+19%3A02%3A20+-0500&secure%5Bsession_id%5D=99a982a8-9ba9-46fa-b098-40cf28e370ed&secure%5Btoken%5D=ee1b5e57a8fc03d6b390d645b7a21df42c78cb15c35e23fffca835f3b9e04c67&format=llm_user) ## Qminder Integrations - [Eclipse](https://www.g2.com/products/tph-global-eclipse/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Eto](https://www.g2.com/products/eto/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Qminder Features **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Automation **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform Interoperability** - Notifications - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making **Features** - Standalone Booking - Integrated App - SMS - Email - Confirmation and Cancellation ## Top Qminder Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (320 reviews) - [Qmatic](https://www.g2.com/products/qmatic/reviews) - 3.9/5.0 (22 reviews) - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews)