Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Product Website

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Product Description

Qminder is a cloud-based queue management system that helps retail locations manage their sales floor to let customers shop instead of waiting in a line.

Overview by

ipek tez

Pricing

Pricing provided by Qminder.

Starter

$389.00

10 Seats Per Month

View More Pricing Information

Qminder Integrations

(11)

Verified by Qminder

Qminder Media

Allow visitors to sign in for service on their own and eliminate physical lines during registration. You can turn any iPad into a check-in kiosk with Qminder, collect any information you need from visitors, and set up the most complicated service flows.

Appointment scheduling for seamless service flows One tool for appointments, walk-ins, and gathering service data.

Qminder Demo - Two-way communication with customers

Reach your customers via text messaging. Inform them about their upcoming visit or share new information that is relevant to them (delays, postponement, cancellation, documents they need to have, etc.) Customize your automated messages to greet visitors or ask for their feedback after service.

Qminder Demo - Reporting and Data Insights

Monitor KPIs and directly impact service speed. See a clear overview of average wait time, service time and volumes across all your locations. Easily export reports for any time period.

Qminder gives your clerks the comfort of managing lines from anywhere via a queue management dashboard. Call in, serve and assign customers with just a few clicks.

G2 reviews are authentic and verified.

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Charles V.

IT Tech

Mid-Market (51-1000 emp.)

3/27/2025

"Very easy to use"

5/5

What do you like best about Qminder?

Qminder is very easy to use for end user. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

There are not many downsides to qminder I have experienced since my company has been using it. Review collected by and hosted on G2.com.

Adam D.

Patient Access Representative

Mid-Market (51-1000 emp.)

3/26/2025

"Qminder makes Patient Registration stress free"

5/5

What do you like best about Qminder?

Ease of access with managing any patient waiting Review collected by and hosted on G2.com.

What do you dislike about Qminder?

n/a, runs smooth and stress free without any issues or confusion Review collected by and hosted on G2.com.

Rusty F.

Counter Sales Associate

Enterprise (> 1000 emp.)

3/27/2025

"Very effective"

5/5

What do you like best about Qminder?

Helps keep track of customers when we are busy Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I honestly can't think of one. Everything is pretty effortless. Review collected by and hosted on G2.com.

Emmanuel A.

Customer Support Lead

Enterprise (> 1000 emp.)

5/9/2022

"Emmanuel's take"

5/5

What do you like best about Qminder?

It gives me the details of the KPIs I report on every week. It gives me accurate view of clients waiting and those being assisted. I have access to categories my LOBs making reporting and performance measuring very easy. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I will report as it come. I currently do not have any issue Review collected by and hosted on G2.com.

Recommendations to others considering Qminder:

Qminder has really helped me to manage my walkins without being with my team on the ground. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

Reporting, performance measuring, checking performance real-time even in remote, categoring my LOBs. These and more have become very easy doing with the help of Qminder. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

edit

Thank you for the review. We love hearing from managers that Qminder to have a constant overview about how many people are currently waiting for service and how many are being served at the moment.

Nerina C.

SDA Coordinator/Case Manager

Mid-Market (51-1000 emp.)

3/26/2025

"Seamless Qminder"

4/5

What do you like best about Qminder?

It is very helpful with keeping track of who is in our waiting room. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Sometimes the technical difficulties. The app crashing. Review collected by and hosted on G2.com.

Asia B.

Clinical Laboratory Assistant

Mid-Market (51-1000 emp.)

3/27/2025

"Easy to use product"

4/5

What do you like best about Qminder?

Ordering of arrivals to add to the queue and assignments Review collected by and hosted on G2.com.

What do you dislike about Qminder?

unable to directly assign and remove someone from the queue Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

12/9/2024

"qminder is helpful"

4/5

What do you like best about Qminder?

Qminder is a helpful tool when you have a lot of customers at one time and need to keep track of the service time and who came in at what order. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

You can sign a guest in and it puts them into the quere instead of calling them to your area, so if you click call next it will pick the next person in line rather the person who you just signed in yourslf Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

9/5/2024

"QMinder is a really great system, but it does depend on the way it is being used."

3.5/5

What do you like best about Qminder?

Qminder has a very easy user interface that makes it simple for those who are not as "tech savvy" to understand and utilize. We use Qminder at a high school as a sign in system for students to use and counselors to track student visits. Students seem to find it fairly simple to sign in for their assiged counselor and not need any type of training to use the system. I also like the tracking it provides where I can see each student I saw each day and how long I was with them, which gives great data. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Since Qminder was not purposefully developed for a school to utilize as a sign in system, there has been difficulty if all counselors are not available, as at least one line must be active at all times. We also have challenges where students sign in for the wrong counselors and have confusion on what to select. That being said, that's not a system issue, but more how Qminder is being utilized. Review collected by and hosted on G2.com.

Kimaya S.

Kit Store Assistant

Small-Business (50 or fewer emp.)

12/2/2024

"Great way to organise and communicate with a team and educational community."

5/5

What do you like best about Qminder?

I find that having different categories to choose from are helpful when offering customer support. Also the different sound effects it creates make it easier to organise the queue. It is also a frequently used system throughout the week and creates a better flow through the department. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I don' think there are any downsides to qminder. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/1/2023

"Financial Aid Officer"

5/5

What do you like best about Qminder?

I really like how it texts students when they have been called to our front counter and the ease in which we can update the message that gets sent to students. I also like that we are able to recall a student if they have not shown up to our counter and that student's who do not come can be marked as a no show. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

One thing that is a newer feature is there is a completed section on the service part, which I do not think is really needed, especially since it shows all departments that use qminder at CRC. Review collected by and hosted on G2.com.

Response from ipek tez of Qminder

edit

Hello! Thank you for your Qminder review and feedback on the new feature.

We have developed the Completed section to make it easier to access and edit the visitor information for completed Visits. You can close and open the visitor list by clicking on the Completed section, hope this helps! I have passed your feedback to our Product team. 💚 Your feedback can help us to improve the Completed section further and make it more valuable for all our users.

Feel free to contact us from our live support chat if you have any questions or further feedback!

Thank you,

Ipek from Qminder