Qminder Reviews & Product Details

It helps our company with communicating with customers. Especially when a lot of the issues are not needed for customers to be in office. It's very easy and user friendly. The support chat is also very helpful. The company I work for uses it every single day, all day. It literally makes our day goes so easy. Our customers love it and how easy it is on their side. It just shows up as a regular text message. Review collected by and hosted on G2.com.

Lately there have been a lot of glitches when switching screens or trying to switch to different clients. It causes us to have to refresh the page or completed exit out and re bring it up. Review collected by and hosted on G2.com.

I like that the calling screen of Qminder is large, which makes it easy for families to see if they are in the wait queue or if they are actively being called. This visibility is crucial in managing expectations and providing a sense of control to the customers. I love that Qminder also sends personal notifications to the families' phones. Since everyone is constantly on their phones, this feature ensures that no one misses important updates about their position in the queue or when it’s their turn. This dual notification system, both on a large screen and via personal devices, enhances the overall customer experience by providing timely and accessible information. Review collected by and hosted on G2.com.

I would love if Qminder could separate the intake questionnaire question for the patient's full name into separate fields for first names and last names. Families often just put in one name, and this, combined with date of birth typos, sometimes results in not finding the patient or requiring rework. Additionally, I would like for the names on the checked-in list to be visibly displayed as 'checked-in,' with a separate side showing 'get in line/names being served.' Families often do not know what their names on the TV mean, whether they are waiting or being called. Review collected by and hosted on G2.com.

I love Qminder's user-friendly interface, which makes it really easy for me to navigate and manage queue management tasks at the credit union. The ability to organize incoming members based on their needs and monitor their waiting times is essential for efficiently managing the flow of clients. Additionally, I find the feature that allows me to quickly assign people to specific employees particularly beneficial as it streamlines the process of directing clients to the right personnel. The initial setup was very easy, which is important to me as it minimized any downtime and learning curve when we started using the software. Overall, Qminder ticks all the boxes for efficient queue management, which is reflected in my willingness to recommend it with a perfect score of 10. Review collected by and hosted on G2.com.

I have no dislikes about Qminder. Review collected by and hosted on G2.com.

I find Qminder incredibly valuable in streamlining my work due to its impressive quickness, which resolves issues effectively and ensures smooth operations. Everything about the system stands out to me, as it creates a seamless and inclusive user experience. I particularly appreciate how easy it is for customers to log in, which enhances the overall user satisfaction and efficiency of our services. Additionally, the initial setup of Qminder was easy, which eased the transition process for my team and supported a quick start to utilizing its features. Review collected by and hosted on G2.com.

I find the aspect of asking too many questions with Qminder as something that doesn't work well for me. Review collected by and hosted on G2.com.

Help me a lot to use for perform accurate information and be in track with my clients Review collected by and hosted on G2.com.

Having a glitch when the information is not complete and also no have so much space for writing information Review collected by and hosted on G2.com.

I appreciate Qminder's ease of use, which makes managing customer check-ins at my workplace straightforward and efficient. The simplicity and orderliness of its interface contribute significantly to a hassle-free experience. Additionally, the initial setup process was extremely simple and streamlined. I could easily sign in with my company ID and begin using the service without any complications. Review collected by and hosted on G2.com.

Nothing comes to mind Review collected by and hosted on G2.com.

The ease of using Qminder is very user friendly. Review collected by and hosted on G2.com.

Allowing the person being called on the screen to see text saying "you are being called..." Review collected by and hosted on G2.com.

Accuracy with keeping track of customer. Review collected by and hosted on G2.com.

Nothing is wrong with the application, no errors. Review collected by and hosted on G2.com.

It works great to queue customers and get them taken care of in order and promptly Review collected by and hosted on G2.com.

Nothing. Works great. Really enjoy using it every day. Review collected by and hosted on G2.com.

Qminder provides me with fantastic insights relating to the demand on the service my department provides; this allows us to better manage our time, and also means that our users can plan their visits around our quieter periods.

Being able to see historical data means that we can better prepare for each semester, and know what times we need cover at, and when our down times are likely to be, allowing us to work on other tasks.

The open and closed hours, as well as the one-off closures make it easier for my department to book in team meetings, and ensure the information is conveyed to our stakeholders.

I've had Qminder in my department for nigh on 10 years now, and its implementation, support, and use have been of fantastic help to managing the demand my department faces. Review collected by and hosted on G2.com.

I wish that there was a bit more freedom to make changes on Qminder, such as the messages displayed on the iPad or TV Screen.

Previously the ability for our stakeholders to sign in remotely using the app made it much easier for students to wait away from the department, unfortunately with that feature being no longer supported, we have to provide buzzers to our students to recall them.

I also think the cost of the text message service is too high, which is why we have never implemented it. Review collected by and hosted on G2.com.