Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Solution Type

All-in-One

Used by XYZ and 2 others

Beta

Pricing

Pricing provided by Qminder.

Business

$869.00

Flat Rate Per Month

View More Pricing Information

Qminder Integrations

(8)

Verified by Qminder

Qminder Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Qminder, and what problem is it built to solve?

Qminder is a cloud-based queue management platform built to help businesses manage waiting experiences. Customers can join queues remotely by phone and receive text updates, while self-check-in data can help teams provide more personalized service.

What languages does Qminder support?

Qminder supports 1 language: English.

What company sizes and industries is Qminder the best fit for?

Qminder is used across small businesses and mid-market organizations, with enterprise teams represented as well. Its strongest industry presence is in education, healthcare, government, and customer-facing services.

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industries: Higher education, healthcare, government administration, consumer services, retail, and wholesale.

How long does it take to implement Qminder across a team?

Qminder can be quick to get running, with under a month the most common reported implementation range. Some teams go live in under a day, while longer rollouts are also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
6–12 months	Occasional

What customer support options does Qminder provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, with options such as chat, email/help desk, and phone support. Qminder’s support experience is described as helpful and responsive, with teams valuing assistance in resolving setup and product issues; response times can sometimes take longer.

What is the experience like for teams switching to Qminder from another tool?

Switching to Qminder has been driven by older or less reliable queue systems, paper-based processes, and tools that were harder to use or offered less useful data. Previous systems include other queue and kiosk solutions, as well as products such as QLess, Starfish, and Pallas. The transition is described as easier when teams value straightforward setup and a simpler interface, with better visibility into queues and operational insights afterward.

What features or capabilities could make Qminder even more useful?

Qminder could be more useful with finer control over how teams customize the customer-facing experience and manage queue details. Recurring improvement ideas include:

Expand customization for sign-in screens, displays, labels, and customer messages.
Improve reporting with more flexible filters, comparisons, and data-export options.
Make queue controls more flexible, including assigning, transferring, and restoring visitors.
Add reminders and easier time corrections when a visit is not finished promptly.
Make notifications more dependable and configurable for specific queues or wait times.

G2 reviews are authentic and verified.

Here's how.

Janice E.

Customer Experience Agent

Mid-Market (51-1000 emp.)

Originally submitted 11/18/2024

"Qminder is very helpful for us now that we use the waitlist every day at our Lounge."

5/5

What do you like best about Qminder?

We are able to see and follow the order for the showers and also see the waiting time on our waitlist. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I dont think I have any dislikes as of yet it all seems to work Great. Review collected by and hosted on G2.com.

Scott P.

Mid-Market (51-1000 emp.)

2/12/2024

"A good product, even outside the typical demographic"

4.5/5

What do you like best about Qminder?

The customer support is incredible. We only need it for a month or so at a time for trade shows, and every year they have been a joy to work with getting things set up or answering questions or helping me with anything I've needed. It's a very stable product. We have never had it crash. And our users have complemented its ease of use. It's a straightforward product. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

It is not the cheapest solution on the market, not by a long shot. And it has limited customizability, which in some cases is nice as it can limit scope creep. However, usually it means stakeholder disappointment. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

We often go to large tradeshows, and at those events, we get hundreds and hundreds of visitors with all sorts of different needs. Some are current customers, looking to get a new addon. Some are prospects who are looking to see our software for the first time. And others just want to say hi to Sean in Consulting. Having a solution that allows us to handle and track all these different guests is pivotal, and Qminder has been our best solution. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

Thank you for the review, Scott. It is great to see you returning year after year and using us at your event!

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

11/18/2024

"Better then my memory reminders!!"

4.5/5

What do you like best about Qminder?

Keeps all important reminders in order and allows me to follow up if needed. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

That I still have to call the customer in order to finish serving. Review collected by and hosted on G2.com.

harley F.

Branch Sales Manager

Small-Business (50 or fewer emp.)

9/6/2024

"Qminder is perfect"

5/5

What do you like best about Qminder?

Allows Me to track foot traffic trends into My location, So that I can easily manage staffing Review collected by and hosted on G2.com.

What do you dislike about Qminder?

No complaints about qminder. Easy to use and keep track of Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

11/23/2024

"Qminder Review"

4.5/5

What do you like best about Qminder?

Organization, statistics, ease to use and learn Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Some people at my facility don't personal logins. Review collected by and hosted on G2.com.

Matthew S.

Assistant manager

Mid-Market (51-1000 emp.)

11/19/2024

"User friendly and very useful."

5/5

What do you like best about Qminder?

It gives the customer name, number and what they are here for. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

There is nothing to dislike about Qminder Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

9/10/2024

"Good program and customer service, hard to match our specific institution needs"

3.5/5

What do you like best about Qminder?

Good customer service, ability to manage on desktop and smart phone app Review collected by and hosted on G2.com.

What do you dislike about Qminder?

hard to customize for our specific school needs Review collected by and hosted on G2.com.

Response from ipek tez of Qminder

Hi there, thank you so much for your review and feedback.

Could you elaborate on any specific areas where Qminder could better meet your school's needs in terms of customization? Your feedback helps us improve.

Feel free to contact us via live chat for further feedback. 💚

Thanks,

Ipek from Qminder

Jeremy H.

Mid-Market (51-1000 emp.)

2/8/2024

"Using Qminder for customer interaction"

4/5

What do you like best about Qminder?

I think what is helpful with Qminder is that it provides some order in the showroom when we have a multitude of contractors in the store. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I think Qminder can be improved by incorporating a list of business contacts, that the customer keeps up to date(email, company, etc), so anyone at the counter has a way to somewhat check to make sure the person in front of them is who they say they are. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

We're glad to hear that Qminder is helping to maintain order in your showroom during busy times. Btw, we're also working on something that can helps with keeping the customer data up to date.

Verified User in Government Relations

Small-Business (50 or fewer emp.)

10/4/2024

"Qminder was totally needed!"

5/5

What do you like best about Qminder?

Qminder keeps my queue in order. It's easy and user-friendly anyone of any age group could navigate it. I also love the reports that I can generate. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

My tellers would like to have a pop-up notification when someone signs into priority. Would also like to have customers select or state their reason for priority sign-in Review collected by and hosted on G2.com.