Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Solution Type

All-in-One

Used by XYZ and 2 others

Beta

Pricing

Pricing provided by Qminder.

Business

$869.00

Flat Rate Per Month

View More Pricing Information

Qminder Integrations

(8)

Verified by Qminder

Qminder Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Qminder, and what problem is it built to solve?

Qminder is a cloud-based queue management platform built to help businesses manage waiting experiences. Customers can join queues remotely by phone and receive text updates, while self-check-in data can help teams provide more personalized service.

What languages does Qminder support?

Qminder supports 1 language: English.

What company sizes and industries is Qminder the best fit for?

Qminder is used across small businesses and mid-market organizations, with enterprise teams represented as well. Its strongest industry presence is in education, healthcare, government, and customer-facing services.

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industries: Higher education, healthcare, government administration, consumer services, retail, and wholesale.

How long does it take to implement Qminder across a team?

Qminder can be quick to get running, with under a month the most common reported implementation range. Some teams go live in under a day, while longer rollouts are also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
6–12 months	Occasional

What customer support options does Qminder provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, with options such as chat, email/help desk, and phone support. Qminder’s support experience is described as helpful and responsive, with teams valuing assistance in resolving setup and product issues; response times can sometimes take longer.

What is the experience like for teams switching to Qminder from another tool?

Switching to Qminder has been driven by older or less reliable queue systems, paper-based processes, and tools that were harder to use or offered less useful data. Previous systems include other queue and kiosk solutions, as well as products such as QLess, Starfish, and Pallas. The transition is described as easier when teams value straightforward setup and a simpler interface, with better visibility into queues and operational insights afterward.

What features or capabilities could make Qminder even more useful?

Qminder could be more useful with finer control over how teams customize the customer-facing experience and manage queue details. Recurring improvement ideas include:

Expand customization for sign-in screens, displays, labels, and customer messages.
Improve reporting with more flexible filters, comparisons, and data-export options.
Make queue controls more flexible, including assigning, transferring, and restoring visitors.
Add reminders and easier time corrections when a visit is not finished promptly.
Make notifications more dependable and configurable for specific queues or wait times.

G2 reviews are authentic and verified.

Here's how.

Case B.

Mobility Specialist

Small-Business (50 or fewer emp.)

7/17/2024

"It works well and does what it is supposed to do"

4.5/5

What do you like best about Qminder?

It is very useful. It helps you with organization Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Sometimes it lags a little bit, but that could also be my own company wifi's issue Review collected by and hosted on G2.com.

Response from ipek tez of Qminder

Hello Case! Thank you so much for your review :)

Our team is constantly working to improve Qminder's performance. If you experience any connectivity issues in the future, please don't hesitate to reach out to our support team. We'll be happy to investigate it for you.

Thank you!

Ipek from Qminder

Camilla P.

Small-Business (50 or fewer emp.)

2/8/2024

"Qminder for WIC Program"

4/5

What do you like best about Qminder?

As a nutritionist at WIC, it is helpful for me to see when our participants sign in order for me to prepare for the appointment. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

It shows participants from other programs that are signed in as well, it would be nice to filter that so that we would only see our participants for our program. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

Hi Camilla! Thank you for the review. You can filter out the lines on the service view to only see the participants that are relevant to you. We can show you how it is done - ask our support via our Intercom chat.

Alyssa p.

Small-Business (50 or fewer emp.)

2/13/2024

"Works well keeps things in order"

5/5

What do you like best about Qminder?

I like that I can tell how many people have been checked in throughout the day, along with just knowing how many I may have done myself. Patients find it fairly easy to use and convenient with being able to see a name on a larger screen if hearing isn't up to par. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Sometimes has a hard time keeping the correct building for me but easily changed Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

Thank you for sharing your positive experience with Qminder. We're pleased to hear that it helps you keep track of checked-in patients and provides convenience for both staff and patients. Your feedback is valuable to us!

Kyle S.

Small-Business (50 or fewer emp.)

2/13/2024

"Great patient management system for our retail location!"

5/5

What do you like best about Qminder?

The ability to assign specific notes/tags to each person checked in is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Sometimes the displayed que is slightly out of order. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

Thank you for the feedback! We appreciate your input and will work on improving the queuing order display.

Karen R.

Small-Business (50 or fewer emp.)

2/13/2024

"My experience with Qminder has been enjoyable."

5/5

What do you like best about Qminder?

I have had an amazing experience with Qminder because it is fast and effective. Qminder allows us to perform effectively in a fast-pace environment. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I have not had any downsides from Qminder. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

We're thrilled to hear that you've had an enjoyable experience with Qminder! Our fast and effective service is designed to help businesses like yours thrive in a fast-paced environment.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/12/2023

"It has been really helpful for my work environment and helps with the general organisation of work."

4.5/5

What do you like best about Qminder?

The weekly statistics Qminder sends are extremely helpful in evaluating the time I spent resolving queries. Along with this the accesibility with using the product is very self explanatory. Qminder is very helpful for customer support in the organisation we work in and it is used every single day. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

There is not a lot unhelpful about this app but I would say the first unhelpful thing is the sensitivity of the queue system and how you can very easily click on someone else's query box through the service page and make it disappear. It would be helpful if perhaps there was an interface for recently solved queries in the last hour. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

9/22/2023

"Great, Convenient Tool"

4/5

What do you like best about Qminder?

I like the desktop notifications so I don't have to constantly be looking at the webpage to see if someone is waiting in the queue for service and that all the sign in history is saved in detail Review collected by and hosted on G2.com.

What do you dislike about Qminder?

It doesn't notify you (that I'm aware of) if you forget to press finish when you're done with an applicant. That causes issues with reporting and makes it seem like we're helping them much longer than we are. I also don't like how many pop-ups there are when using the site asking for reviews and things like that. Review collected by and hosted on G2.com.

rita c.

Permit Tech

Enterprise (> 1000 emp.)

3/7/2024

"Permit Center"

5/5

What do you like best about Qminder?

Tracking time of customers checking in is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Notification of waiting customer not loud enough Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

5/28/2024

"Great program to assist customers!"

5/5

What do you like best about Qminder?

I love QMinder as it a a userr-friendly program to provide excellent service to our customers. I was able to create a script in Word, which I "cut and paste" on common queries to quickly respond to customer queries. The program allows transfers of customers to other departments as well. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

The recent upgrades alleviated past concerns about the program. Review collected by and hosted on G2.com.

Michelle L.

Enterprise (> 1000 emp.)

2/8/2024

"Great Work Tool"

5/5

What do you like best about Qminder?

Being able to record our guest information and change the options for what they are signing up for is great! Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Trying to time out the shower can sometimes be a challenge Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

We're glad to hear that you find Qminder helpful for recording guest information and managing sign-up options. We understand that timing out the shower can be a challenge, and we're continuously working to improve the user experience. Thank you for your feedback!