Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Solution Type

All-in-One

Used by XYZ and 2 others

Beta

Pricing

Pricing provided by Qminder.

Business

$869.00

Flat Rate Per Month

View More Pricing Information

Qminder Integrations

(8)

Verified by Qminder

Qminder Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Qminder, and what problem is it built to solve?

Qminder is a cloud-based queue management platform built to help businesses manage waiting experiences. Customers can join queues remotely by phone and receive text updates, while self-check-in data can help teams provide more personalized service.

What languages does Qminder support?

Qminder supports 1 language: English.

What company sizes and industries is Qminder the best fit for?

Qminder is used across small businesses and mid-market organizations, with enterprise teams represented as well. Its strongest industry presence is in education, healthcare, government, and customer-facing services.

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industries: Higher education, healthcare, government administration, consumer services, retail, and wholesale.

How long does it take to implement Qminder across a team?

Qminder can be quick to get running, with under a month the most common reported implementation range. Some teams go live in under a day, while longer rollouts are also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
6–12 months	Occasional

What customer support options does Qminder provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, with options such as chat, email/help desk, and phone support. Qminder’s support experience is described as helpful and responsive, with teams valuing assistance in resolving setup and product issues; response times can sometimes take longer.

What is the experience like for teams switching to Qminder from another tool?

Switching to Qminder has been driven by older or less reliable queue systems, paper-based processes, and tools that were harder to use or offered less useful data. Previous systems include other queue and kiosk solutions, as well as products such as QLess, Starfish, and Pallas. The transition is described as easier when teams value straightforward setup and a simpler interface, with better visibility into queues and operational insights afterward.

What features or capabilities could make Qminder even more useful?

Qminder could be more useful with finer control over how teams customize the customer-facing experience and manage queue details. Recurring improvement ideas include:

Expand customization for sign-in screens, displays, labels, and customer messages.
Improve reporting with more flexible filters, comparisons, and data-export options.
Make queue controls more flexible, including assigning, transferring, and restoring visitors.
Add reminders and easier time corrections when a visit is not finished promptly.
Make notifications more dependable and configurable for specific queues or wait times.

G2 reviews are authentic and verified.

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Verified User in Government Administration

Small-Business (50 or fewer emp.)

11/17/2025

"Accurate Data, But Room for Improvement"

3.5/5

What do you like best about Qminder?

Data inputted in Qminder is super accurate Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Downside of qminder is that need a greater access to edit time if you forgot to check out client Review collected by and hosted on G2.com.

Adianna B.

Admin Assist

Small-Business (50 or fewer emp.)

11/18/2024

"Qminder is user friendly and helps the team stay organized."

5/5

What do you like best about Qminder?

It's a great way to keep track of clients that come into the showroom. It helps the different teams communicate with each other so we can efficiently assist clients. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

When adding a new visitor, the program defaults to the previous service that was used for the last client you checked in. It is not the end of the world. However sometimes we forget to change it! And it can cause confusion. I dont see an effective way to prevent that from happening. Maybe defaulting to no service at all so you have to choose a service everytime. But still, we should just be doing that anyway as users. Review collected by and hosted on G2.com.

tarrell o.

branch sales associate

Enterprise (> 1000 emp.)

3/27/2025

"Useful tool in the store front"

5/5

What do you like best about Qminder?

I like how it helps you keep up with what customers were in the store first. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

It's aggravating having to put the customer number for everyone. I know that keeps people from just putting names on there to show foot traffic but it just slows you down sometimes. Review collected by and hosted on G2.com.

Bonnie B.

Lead Systems Analyst

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

Originally submitted 6/7/2024

"Great Queueing System for our Clients and Staff"

4.5/5

What do you like best about Qminder?

Qminder is incredibly simple to setup. We love the ability to have our staff chat with clients from the interface while clients are waiting. We love the Apple TV App that shows clients right where they are in the queue. We started out using Qminder at one campus and are in the midst of expanding it to all of our campuses. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

We wish that the user interface our clients see when they sign in was more customizable. Our work around was to hook up a Gravity Form via Zapier to pass through the data to Qminder for the sake of our unique use case. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

Atlanta Mission serves individuals experiencing homelessness daily. Monday through Friday, we do screening and intake at our main campuses. We wanted our clients to really take ownership over signing in, and following along to know when they were going to be called. It also helps us ascertain what order the individuals came in to be screened.

In addition, last year, we began to have our existing clients sign up through one of our existing solutions for appointments with their case managers. Now, when they arrive for their appointments, they're able to check in so a staff member knows when they've arrived. If the staff member is running behind, they're able to easily message the client while they wait to let them know. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

3/27/2025

"Simple Layout, Easy Patient Tracking"

4.5/5

What do you like best about Qminder?

Qminder is extremely helpful in keeping track of patients, how long they've been waiting, and seeing how long wait times may be in other departments with just a simple click of the mouse. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I love how easy it is to use and how user friendly it is. Review collected by and hosted on G2.com.

Jenny S.

Kit Store Assistant

Small-Business (50 or fewer emp.)

12/2/2024

"Qminder is a great and helpful tool."

5/5

What do you like best about Qminder?

I like how easy the site is to use, it's so relevant in my line of work, I use it every day - and I really like how you can use the label function to separate visitors and communicate with my team. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Sometimes our visitors get confused with the opening page 'tap to sign in' - I think being able to change the button to 'sign in for service' or something similar would work for us, just in terms of customer support. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

11/18/2024

"It works!"

5/5

What do you like best about Qminder?

I like that the clients info is available, should I need to call them after the visit. For example if they left without one of their items. I also like that it keeps up with how many customers I serve, and what company they are from. I also like that I can use it in different branches. Also, that I can compare my results to other fellow employees. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I really don't have any complaints about it. Some of my contractors don't like signing in to it, and they think it's an inconvenience for them. I try to be as nice as possible about it and let them know that it is just how my company tries to see that I'm doing my job. It would be nice if there was a way to edit how long a customer has been in queue though, or to adjust when you actually finish with a customer. My colleagues don't always take them out of the queue and sometimes I don't see it until the next day and it looks like a customer has been waiting for 15 hours etc. Review collected by and hosted on G2.com.