Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Solution Type

All-in-One

Used by XYZ and 2 others

Beta

Pricing

Pricing provided by Qminder.

Business

$869.00

Flat Rate Per Month

View More Pricing Information

Qminder Integrations

(8)

Verified by Qminder

Qminder Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Qminder, and what problem is it built to solve?

Qminder is a cloud-based queue management platform built to help businesses manage waiting experiences. Customers can join queues remotely by phone and receive text updates, while self-check-in data can help teams provide more personalized service.

What languages does Qminder support?

Qminder supports 1 language: English.

What company sizes and industries is Qminder the best fit for?

Qminder is used across small businesses and mid-market organizations, with enterprise teams represented as well. Its strongest industry presence is in education, healthcare, government, and customer-facing services.

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industries: Higher education, healthcare, government administration, consumer services, retail, and wholesale.

How long does it take to implement Qminder across a team?

Qminder can be quick to get running, with under a month the most common reported implementation range. Some teams go live in under a day, while longer rollouts are also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
6–12 months	Occasional

What customer support options does Qminder provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, with options such as chat, email/help desk, and phone support. Qminder’s support experience is described as helpful and responsive, with teams valuing assistance in resolving setup and product issues; response times can sometimes take longer.

What is the experience like for teams switching to Qminder from another tool?

Switching to Qminder has been driven by older or less reliable queue systems, paper-based processes, and tools that were harder to use or offered less useful data. Previous systems include other queue and kiosk solutions, as well as products such as QLess, Starfish, and Pallas. The transition is described as easier when teams value straightforward setup and a simpler interface, with better visibility into queues and operational insights afterward.

What features or capabilities could make Qminder even more useful?

Qminder could be more useful with finer control over how teams customize the customer-facing experience and manage queue details. Recurring improvement ideas include:

Expand customization for sign-in screens, displays, labels, and customer messages.
Improve reporting with more flexible filters, comparisons, and data-export options.
Make queue controls more flexible, including assigning, transferring, and restoring visitors.
Add reminders and easier time corrections when a visit is not finished promptly.
Make notifications more dependable and configurable for specific queues or wait times.

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Jennifer M.

Branch Mananger

Mid-Market (51-1000 emp.)

7/3/2026

"Stops Line Jumping and Keeps Things Fair"

5/5

What do you like best about Qminder?

Helps Keep the people from fighting on who was there first and people jumping the line Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Wish i Had a better way to track repeat customers. So i know who keeps coming in to rewrite and ask for Vouchers Review collected by and hosted on G2.com.

Response from Aleksandra Sõsun of Qminder

Hi Jennifer, and thank you for the review!

We love that Qminder helps keep things fair and cuts down on line jumping for your customers.

Thanks for sharing the note about tracking repeat visitors as well. Feedback like this gives us a clearer picture of how you use Qminder day to day.

Thanks again,

Aleksandra from Qminder

Verified User in Government Administration

Enterprise (> 1000 emp.)

Originally submitted 9/21/2023

"Very Useful and Simple Tool"

5/5

What do you like best about Qminder?

Qminder is always improving on the already great service they provide. Each change might seem minor on its own, but taken together, the updates add up to a strong program that’s become essential to our day-to-day operations. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

As I’ve mentioned before, Qminder is excellent at self-improvement, so any issues that come up are addressed quickly and are usually fixed in the next update. Review collected by and hosted on G2.com.

Response from ipek tez of Qminder

Hi!

Thanks for the great review! We're glad Qminder helps you efficiently serve customers across departments and keeps you informed. 💚

If there is anything we can help with, feel free to contact our team via live support.

Thanks again,

The Qminder Team

Mickel P.

NREMT

Enterprise (> 1000 emp.)

Originally submitted 2/15/2023

"Works well for it's intended purpose."

4.5/5

What do you like best about Qminder?

Still easy to use and very few issues. I do use it less often now, and it still works for it's intended purpose. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Overall I do feel it is still a great product, I do not have tonuse it as often as I used to now though. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

Thank you for reviewing Qminder!

Verified User in Higher Education

Mid-Market (51-1000 emp.)

Originally submitted 4/11/2019

"Customer Que System "

4.5/5

What do you like best about Qminder?

Q minder continues to be very reliable with very few glitches and downtime. Still very happy with the check in software Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Nothing to really improve, we have had a great experience with Q minder Review collected by and hosted on G2.com.

Recommendations to others considering Qminder:

If you want a que management system that is user friendly with good support Q minder is definitely one to consider. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

The control of Testing Center traffic especially during finals. One of the great benefits is that we can easily go back in the history to determined if a student has come in and completed their exam. Review collected by and hosted on G2.com.

Response from Aleksandra Sõsun of Qminder

Hi, and thank you for the kind review and the recommendation!

It means a lot to hear Qminder stays reliable for your testing center, especially through the finals rush.

We're glad the support has lived up to your expectations.

Here's to many more smooth semesters.

Aleksandra from Qminder

Moya S.

Small-Business (50 or fewer emp.)

Originally submitted 9/25/2023

"User at UCD Student Desk."

5/5

What do you like best about Qminder?

More stats available on screen, and easier to call multiple people in queue at the same time Review collected by and hosted on G2.com.

What do you dislike about Qminder?

User face can sometimes feel a bit busy and hard to navigate Review collected by and hosted on G2.com.

Response from Aleksandra Sõsun of Qminder

Hi Moya, and thank you for the review!

We're glad the on-screen stats and calling several people at once make your shifts easier at the student desk.

Thanks for being candid that the interface can feel busy at times. Notes like this help us see the product through your eyes.

Thanks again, Aleksandra from Qminder

Aubrie L.

Mid-Market (51-1000 emp.)

Originally submitted 8/9/2023

"Great to work with"

5/5

What do you like best about Qminder?

I like how things are easier to navigate than it used to be. It looks more seamless and has a more appealing view. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I wish that we'd be able to delete queues that is no longer needed anymore. Review collected by and hosted on G2.com.

Response from Aleksandra Sõsun of Qminder

Hi Aubrie, and thank you for the review!

We're glad the navigation feels more seamless and that Qminder helps you assist visitors quickly. Thanks for mentioning the queues you no longer need as well. Hearing how you manage your setup helps us build a fuller picture.

Thanks again,

Aleksandra from Qminder

Ted C.

Small-Business (50 or fewer emp.)

Originally submitted 9/26/2023

"Simple but Effective."

4/5

What do you like best about Qminder?

Enjoy the stats that are available along with the option to scheduled appointments. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Can sometimes by slightly slow or unresponsive but could possibly be our connection in work Review collected by and hosted on G2.com.

Response from Aleksandra Sõsun of Qminder

Hi Ted, and thank you for the review!

We're glad the stats and appointment scheduling are working well for you.

Thanks for noting the occasional slowness too. It's helpful for us to hear how the product performs day to day.

Wishing you smooth service ahead.

Thank you, Aleksandra from Qminder

Verified User in Wholesale

Small-Business (50 or fewer emp.)

Originally submitted 3/27/2025

"Efficient Visitor Management with Simple Setup"

4.5/5

What do you like best about Qminder?

I genuinely appreciate how Qminder significantly enhances the organization of our everyday company operations. The system is adept at keeping meticulous track of who enters and the sequence of their arrival, which is crucial for maintaining a structured environment. I find the capability to monitor those checking in immensely beneficial, as it helps me understand how many people we have assisted throughout the day, providing a clear picture of our productivity and service efficiency. The user-friendly nature of Qminder made the initial setup very simple, which was a welcome relief and allowed us to integrate it seamlessly into our operations. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I wish there was a way to assign a customer in the queue to a specific client. Sometimes, when an associate is actively working with a customer, they forget to claim the customer in the queue. Allowing us to force-assign customers would help free up the waiting queue and more accurately represent our workers' workload. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

Originally submitted 7/18/2022

"Great Data Tool for Higher Education & Student Affairs"

4/5

What do you like best about Qminder?

Great communication between professional and customer, great for higher education space with large volume of students waiting (both in-person and virtually). Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Qminder can incorporate its own video platform, instead of relying on another party with no partnership. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

Thank you for the review!

Troy A.

Branch Sales Manager

Small-Business (50 or fewer emp.)

11/17/2025

"Excellent Customer Visibility for Branch Management"

5/5

What do you like best about Qminder?

It allows me visibility to see the amount of customers that visit my branch on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

The only thing I dislike about Qminder is the customer complaints I receive for having to sign in before we are able to serve them. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

Qminder is solving issues of fraud and theft within the branch. It creates order so when a lot of customers are in the building they can sign in and then walk around and shop until there name is called. Traditionally you would have to stand in line to keep your place. Qminder also now has a self checkin feature that customers can check in when they are close to the branch so they don't have to receipt. Review collected by and hosted on G2.com.