Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Solution Type

All-in-One

Used by XYZ and 2 others

Beta

Pricing

Pricing provided by Qminder.

Business

$869.00

Flat Rate Per Month

View More Pricing Information

Qminder Integrations

(8)

Verified by Qminder

Qminder Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Qminder, and what problem is it built to solve?

Qminder is a cloud-based queue management platform built to help businesses manage waiting experiences. Customers can join queues remotely by phone and receive text updates, while self-check-in data can help teams provide more personalized service.

What languages does Qminder support?

Qminder supports 1 language: English.

What company sizes and industries is Qminder the best fit for?

Qminder is used across small businesses and mid-market organizations, with enterprise teams represented as well. Its strongest industry presence is in education, healthcare, government, and customer-facing services.

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industries: Higher education, healthcare, government administration, consumer services, retail, and wholesale.

How long does it take to implement Qminder across a team?

Qminder can be quick to get running, with under a month the most common reported implementation range. Some teams go live in under a day, while longer rollouts are also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
6–12 months	Occasional

What customer support options does Qminder provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, with options such as chat, email/help desk, and phone support. Qminder’s support experience is described as helpful and responsive, with teams valuing assistance in resolving setup and product issues; response times can sometimes take longer.

What is the experience like for teams switching to Qminder from another tool?

Switching to Qminder has been driven by older or less reliable queue systems, paper-based processes, and tools that were harder to use or offered less useful data. Previous systems include other queue and kiosk solutions, as well as products such as QLess, Starfish, and Pallas. The transition is described as easier when teams value straightforward setup and a simpler interface, with better visibility into queues and operational insights afterward.

What features or capabilities could make Qminder even more useful?

Qminder could be more useful with finer control over how teams customize the customer-facing experience and manage queue details. Recurring improvement ideas include:

Expand customization for sign-in screens, displays, labels, and customer messages.
Improve reporting with more flexible filters, comparisons, and data-export options.
Make queue controls more flexible, including assigning, transferring, and restoring visitors.
Add reminders and easier time corrections when a visit is not finished promptly.
Make notifications more dependable and configurable for specific queues or wait times.

G2 reviews are authentic and verified.

Here's how.

brandi s.

patient access representative

Small-Business (50 or fewer emp.)

11/18/2024

"average review for qminder"

4/5

What do you like best about Qminder?

the most hellpful thing offered is showing the time frames in which a person inserts there name to the time they are finished with the agent Review collected by and hosted on G2.com.

What do you dislike about Qminder?

least helpful would be not makingit required for patients to enter first aand last name Review collected by and hosted on G2.com.

Mitchell C.

Branch Sales Associate

Small-Business (50 or fewer emp.)

11/19/2024

"Great way to hold coworkers and yourself accountable"

5/5

What do you like best about Qminder?

I like that I am able to go back and see who helped people and provide even more help to our customers. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I often neglect to close the people that I am helping running up my service time. It would be nice if it gave you a reminder to close Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

3/27/2025

"awesome program"

5/5

What do you like best about Qminder?

keeps customers in and out in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

not sure i have found anything i dislike. Review collected by and hosted on G2.com.

jose manuel a.

Instructor/counselor

Mid-Market (51-1000 emp.)

3/26/2025

"used to keep track of visitors"

4/5

What do you like best about Qminder?

used to keep track of visitors. it usually helps Review collected by and hosted on G2.com.

What do you dislike about Qminder?

we have to have someone monitor it all the time Review collected by and hosted on G2.com.

Maria C.

Sales Associate

Small-Business (50 or fewer emp.)

Originally submitted 2/15/2023

"Very organized system."

5/5

What do you like best about Qminder?

Qminder is very helpful in keeping an organized system of our clientele. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

When multiple people are utilizing Qminder at once it tends to glitch. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

Thank you for reviewing Qminder!

Verified User in Higher Education

Small-Business (50 or fewer emp.)

7/24/2024

"Easy to use service that provides useful data"

5/5

What do you like best about Qminder?

I like how simple it is to figure out and use if you have basic program knowledge. I was able to play around with it and find out ways to input things and reports I could pull without being fully trained.

The reports you pull give great data about use performance. It makes it easy to see where you stand both compared to others and individual previous performance.

This system helps us properly queue our customers to give them the best support. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I haven't really found any downsides so far. Review collected by and hosted on G2.com.

rory s.

Kit Store Coordinator

Small-Business (50 or fewer emp.)

12/3/2024

"Best experience ever"

5/5

What do you like best about Qminder?

Winning the qminder table! Being able to see stats from previous weeks Review collected by and hosted on G2.com.

What do you dislike about Qminder?

losing the qminder table, sometimes the reassign feature is buggy Review collected by and hosted on G2.com.

Verified User in Building Materials

Enterprise (> 1000 emp.)

11/19/2024

"A review from a non-reviewer."

4/5

What do you like best about Qminder?

It is an extremely user friendly platform. Very streamlined without too much fluff that could be overwhelming such as other platforms. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

The only hiccups I can as of now have been the 1-2 times there was a significant delay from the time the customer signs in to the time it populates on the CPU screen. Other than that no issues. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

3/27/2025

"works well"

5/5

What do you like best about Qminder?

Ease of use, works well with limited issues. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

not much except you cant make a "left without being seen" disappear Review collected by and hosted on G2.com.

Leidy P.

Executive Director of Academic Counseling & Accessibility Services

Mid-Market (51-1000 emp.)

9/4/2024

"Easy and User Friendly Tool"

4.5/5

What do you like best about Qminder?

It is a User friendly tool that allows the office to prioritize customers both in person and remote. Easy to manage flow of visits. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

It would be good to have two separate columns to view in-person versus remote customers. Review collected by and hosted on G2.com.

Response from ipek tez of Qminder

Hello Leidy,

Thank you so much for your review! I have passed your feedback to our Product team. 💚

While separate views aren't available yet, you can use Labels to easily distinguish between remote sign-in visitors (Visit Planner or QR code). These visitors will automatically have the "from website" label added to the visitor's card in Service View. If you need any help with displaying Labels on the Service View, you can check our support article; https://support.qminder.com/en/articles/879017-labels.

I hope this helps 💚 If you need any help or questions, feel free to contact us via live support chat.

Have a lovely day,

Ipek from Qminder