Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Solution Type

All-in-One

Used by XYZ and 2 others

Beta

Pricing

Pricing provided by Qminder.

Business

$869.00

Flat Rate Per Month

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Qminder Integrations

(8)

Verified by Qminder

Qminder Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Qminder, and what problem is it built to solve?

Qminder is a cloud-based queue management platform built to help businesses manage waiting experiences. Customers can join queues remotely by phone and receive text updates, while self-check-in data can help teams provide more personalized service.

What languages does Qminder support?

Qminder supports 1 language: English.

What company sizes and industries is Qminder the best fit for?

Qminder is used across small businesses and mid-market organizations, with enterprise teams represented as well. Its strongest industry presence is in education, healthcare, government, and customer-facing services.

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industries: Higher education, healthcare, government administration, consumer services, retail, and wholesale.

How long does it take to implement Qminder across a team?

Qminder can be quick to get running, with under a month the most common reported implementation range. Some teams go live in under a day, while longer rollouts are also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
6–12 months	Occasional

What customer support options does Qminder provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, with options such as chat, email/help desk, and phone support. Qminder’s support experience is described as helpful and responsive, with teams valuing assistance in resolving setup and product issues; response times can sometimes take longer.

What is the experience like for teams switching to Qminder from another tool?

Switching to Qminder has been driven by older or less reliable queue systems, paper-based processes, and tools that were harder to use or offered less useful data. Previous systems include other queue and kiosk solutions, as well as products such as QLess, Starfish, and Pallas. The transition is described as easier when teams value straightforward setup and a simpler interface, with better visibility into queues and operational insights afterward.

What features or capabilities could make Qminder even more useful?

Qminder could be more useful with finer control over how teams customize the customer-facing experience and manage queue details. Recurring improvement ideas include:

Expand customization for sign-in screens, displays, labels, and customer messages.
Improve reporting with more flexible filters, comparisons, and data-export options.
Make queue controls more flexible, including assigning, transferring, and restoring visitors.
Add reminders and easier time corrections when a visit is not finished promptly.
Make notifications more dependable and configurable for specific queues or wait times.

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Jeremy T.

Coordinator of Academic Advising/Recruiter

Mid-Market (51-1000 emp.)

Originally submitted 1/12/2023

"Qminder just works"

5/5

What do you like best about Qminder?

The service is very user-friendly and works well. Users can pull usage analytics, view historical data from past visits, and clearly organize upcoming visits. Additionally, the host communicates with the guest using the same text feature that notifies guests of their meeting; a simple but effective tool! Review collected by and hosted on G2.com.

What do you dislike about Qminder?

The system does not allow all users to adjust visit time(s). If the host fails to end a meeting, the timer ticks on. Allowing the user to correct this would be very helpful. Review collected by and hosted on G2.com.

Chinsu P.

Small-Business (50 or fewer emp.)

2/8/2024

"Pretty decent system"

3.5/5

What do you like best about Qminder?

It compartmentalizes the waiters in the queue so it is easy to see. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Too many features that require extra learning when it should be simple and sweet. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

We appreciate your feedback. It's great to hear that our system is helping you organize the waiters in the queue. We understand the need for simplicity and we are working on streamlining the features to make it easier to use.

Isabel C.

Stone Consultant

Small-Business (50 or fewer emp.)

Originally submitted 1/12/2023

"Qminder lets our team stay super organized and efficient."

5/5

What do you like best about Qminder?

The most helpful thing about Qminder is that we can always go back to search previous clients with just their phone number and it brings up all their history to make their next visit super smooth. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

The only issue with Qminder is that it deletes what we type when someone else calls or finishes another person leaving us to have to retype everything back in again. Also once you finish a person, you cannot bring it back. Sometimes we finish them on accident and we have to reenter everything back in. Review collected by and hosted on G2.com.

Christine D.

Mid-Market (51-1000 emp.)

9/26/2023

"Excellent software"

4.5/5

What do you like best about Qminder?

Easy to maneuver, easy for patients to use, clear instructions and they really do take into consideration your thoughts when they make changes aren't user friendly. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Sometimes there are changes or updates that occur without notification and sometimes those changes are a little difficult to maneuver through, especially if the point of care user has to input the patient's info. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

Originally submitted 11/28/2022

"I like how we use Qminder when adding customers to our queue, makes everything easier and go smoother"

5/5

What do you like best about Qminder?

Adding customers to queue to send the information to agents for them to pull up customers' information Review collected by and hosted on G2.com.

What do you dislike about Qminder?

There's nothing wrong with Qminder, everything works fine and there is nothing I would change. I will leave it as is Review collected by and hosted on G2.com.

Della A. T.

Sewer Capacity Certification Engineer

Enterprise (> 1000 emp.)

7/31/2023

"Fast and (generally) effective - limited options for notifications"

3.5/5

What do you like best about Qminder?

It is quick and easy to use. Everyone in my group is able to use it with relative ease. It allows for side conversations through text, which can help us be prepared for the customer. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

There are a few features missing that would be mighty helpful. Primary deficiency being that the phone notifications are only available to iphone users. We use this in a government lobby, and no one on my team owns an iphone. Secondarily, it would be great to get 20 minute wait reminders just for the line you are manning. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

2/13/2024

"It make it easy to help our customer without confusion"

5/5

What do you like best about Qminder?

when we are ready for the customer, they are called and they know what window they will be served at Review collected by and hosted on G2.com.

What do you dislike about Qminder?

customer dont know how to input they information Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

We're glad to hear that Qminder is making it easy for you to help your customers without confusion.

Dianna L.

Small-Business (50 or fewer emp.)

2/13/2024

"Great help"

4/5

What do you like best about Qminder?

What I like about it is you're able to see customers' information before they even come to the window, also you can see how many people are waiting and how long they've been waiting. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Nothing that I could think of, Qminder is a great help. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

We're glad to hear that you find Qminder helpful in managing customer information and wait times. Thank you for your positive feedback!

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/9/2023

"Very user friendly"

5/5

What do you like best about Qminder?

Qminder is very user friendly. I never get confused when using it. It shows clearly who the student is and provides with all the information needed. It is efficient and provides me with information from students months ago too, so I can better assist them. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Qminder although has its greatness, does have a few bugs that I have experienced before. Sometimes when finishing a student, the it does not let me finish the student and I would have to log out and log back in to finish serving a student. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

Qminder helps organize students and providing me with student information before they arrive, so I can prepare ahead of time to understand the student's situation before the student arrives for help in the office. It also shows the amount of time that I have helped someone and get a better understanding of how long queue times can be for students. Qminder has also helped in providing past information. Students who have come in the past are saved into the qminder data system and can be used to find when and why they were here last time, to better assist the student. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

8/9/2023

"Keeping Things Moving and Organized"

5/5

What do you like best about Qminder?

Qminder really helps keep track of students who are in need of assistance. We use this product in multiple departments to service students and Qminder helps us know when the students sign in, what department they are seeking assistance from, how long they wait for that assistance and how long it takes us to assist. In that respect it also helps with analytics; if we see that certain users are averaging longer assist times then others, we can use this information to help staff improve upon that time with more training. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I like the functionality of being able to view Daily and Weekly reports, however it would be nice to have some kind of function where you can compare weeks side by side in Qminder instead of having to download all the reports and analyze them using other software. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

Qminder helps manage our office lines. Students in the past would have stood in a line waiting for assistance. Qminder allows them to sign in and wait to be called to our front desk. While waiting the student has the ability to move about and take care of other things they may need to do instead of physically standing in line to wait. It helps the student optimize their time. On our office side, it helps us keep our day to day visits for our office organized. Review collected by and hosted on G2.com.