Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Solution Type

All-in-One

Used by XYZ and 2 others

Beta

Pricing

Pricing provided by Qminder.

Business

$869.00

Flat Rate Per Month

View More Pricing Information

Qminder Integrations

(8)

Verified by Qminder

Qminder Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Qminder, and what problem is it built to solve?

Qminder is a cloud-based queue management platform built to help businesses manage waiting experiences. Customers can join queues remotely by phone and receive text updates, while self-check-in data can help teams provide more personalized service.

What languages does Qminder support?

Qminder supports 1 language: English.

What company sizes and industries is Qminder the best fit for?

Qminder is used across small businesses and mid-market organizations, with enterprise teams represented as well. Its strongest industry presence is in education, healthcare, government, and customer-facing services.

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industries: Higher education, healthcare, government administration, consumer services, retail, and wholesale.

How long does it take to implement Qminder across a team?

Qminder can be quick to get running, with under a month the most common reported implementation range. Some teams go live in under a day, while longer rollouts are also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
6–12 months	Occasional

What customer support options does Qminder provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, with options such as chat, email/help desk, and phone support. Qminder’s support experience is described as helpful and responsive, with teams valuing assistance in resolving setup and product issues; response times can sometimes take longer.

What is the experience like for teams switching to Qminder from another tool?

Switching to Qminder has been driven by older or less reliable queue systems, paper-based processes, and tools that were harder to use or offered less useful data. Previous systems include other queue and kiosk solutions, as well as products such as QLess, Starfish, and Pallas. The transition is described as easier when teams value straightforward setup and a simpler interface, with better visibility into queues and operational insights afterward.

What features or capabilities could make Qminder even more useful?

Qminder could be more useful with finer control over how teams customize the customer-facing experience and manage queue details. Recurring improvement ideas include:

Expand customization for sign-in screens, displays, labels, and customer messages.
Improve reporting with more flexible filters, comparisons, and data-export options.
Make queue controls more flexible, including assigning, transferring, and restoring visitors.
Add reminders and easier time corrections when a visit is not finished promptly.
Make notifications more dependable and configurable for specific queues or wait times.

G2 reviews are authentic and verified.

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Verified User in Higher Education

Mid-Market (51-1000 emp.)

9/4/2024

"Very helpful"

4/5

What do you like best about Qminder?

What I like about Qminder is that you are able to track how many students you have helped and the data it gives you if you are needing to compare what days or months is the busiest. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

The downside of Qminder for me is when you forward student to another department it puts the student ahead of those that have signed in before the student instead of putting them at the end of the line. Review collected by and hosted on G2.com.

Response from ipek tez of Qminder

Hello,

Thank you so much for your review, I have passed your feedback to our Product team. 💚 We will investigate this use case for future developments.

In the meantime, if you have more feedback or any questions, feel free to contact us via live support chat.

Have a lovely day,

Ipek from Qminder

Verified User in Wholesale

Mid-Market (51-1000 emp.)

11/20/2024

"review of Qminder"

3/5

What do you like best about Qminder?

It's ease of use. it help keep the line in order. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Alot of my customer do not like it. they will make up names and stuff like that. Review collected by and hosted on G2.com.

anthony g.

counter sales associate

Small-Business (50 or fewer emp.)

Originally submitted 1/12/2023

"qminder"

4.5/5

What do you like best about Qminder?

being able to see the progression of how many customers you've helped day to day, also makes a fun challenge between the other workersbeing able to see the level of business from day to day Review collected by and hosted on G2.com.

What do you dislike about Qminder?

there isn't really anything I dislike about it. it's easy and friendly to use. other than having a place to go see when you miss a popup notification Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

2/8/2024

"QminderUsage"

5/5

What do you like best about Qminder?

Qminder has allowed us to manage the flow of traffic in our center, as well as having pertinent information available prior to students entering the testing center. This information allows us to be better prepared once we greet the student. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Since utilizing Qminder, I have not encountered any downside to Qminder, for what we use it for. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

Qminder has allowed us to manage the number of students in the lobby at one time, which has been crucial since the pandemic. Students also are able to see the order with which they are in the queue. It has also provided us with more information about the student before they even enter the testing center, which allows us to be better prepared as well as solving any issues there may be prior to greeting the student. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

We're thrilled to hear that Qminder has been instrumental in managing the flow of traffic and providing pertinent information for your testing center. Thank you for sharing your positive experience!

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

11/18/2024

"easy to navigate."

4.5/5

What do you like best about Qminder?

I like that we can contact our guest in any international phone number Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I think all of the features are very helpful Review collected by and hosted on G2.com.

Bogdan Marian D.

Operations Coordinator

Enterprise (> 1000 emp.)

Originally submitted 5/12/2022

"Best tool to use when working with large amount of people"

5/5

What do you like best about Qminder?

The product is having a good structure of seeing data. Also, the software is very good when tracking history of services provided to customers. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I do not see anything wrong with Qminder. Review collected by and hosted on G2.com.

Recommendations to others considering Qminder:

I do not have any recommendations. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

The product is helping me by providing me a good queue management tool on a daily basis. Providing a simplified way to analyze data, helping to keep track of customers even after months/years from the original date of login. Accurate, always provide the automatic messages to our customers just in time. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

Thank you for the feedback and the review 🙏

Hayley W.

Mid-Market (51-1000 emp.)

9/21/2023

"Qminder is extremely important for the flow of patients through our facility."

4.5/5

What do you like best about Qminder?

I like the fact that I can be notified of a patient's arrival from multiple devices and even email. The pop up notifications with sound are very helpful when I am in the business office and do not have a direct line of sight to the lobby. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I can't think of anything that I do not like about Qminder. My only complaint has nothing to do with Qminder, it has to do with our facility not using all of the features that Qminder offers. It would be nice for a patient's family to be able to watch the progress of their loved one as they move from pre-op to post-op. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

9/5/2024

"Works well as long as it is monitored and depends on use"

3.5/5

What do you like best about Qminder?

We are using this program in a school main office to call students- although it works, it does require a person to monitor and instruct students on what to do when their name is called. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

It requires a person to assist, monitor and guide students to the proper office. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

Originally submitted 11/22/2022

"Great for my store front"

5/5

What do you like best about Qminder?

How easy it is to keep track of our customers. I like how the daily tracker is set up so I can keep track of my star CSRs. The data insight tab is easy to manage and makes it simple. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

The look of Qminder is not doing it for me. I want a more stylish website/app. The colors are boring, and maybe themes for the holidays. You could even allow us to pick our own. Review collected by and hosted on G2.com.

Verified User in Government Administration

Small-Business (50 or fewer emp.)

7/9/2024

"Very efficient!"

5/5

What do you like best about Qminder?

The ability for the supervisor to pull reports Review collected by and hosted on G2.com.

What do you dislike about Qminder?

The inability of the customer to add notes explaining the reason for their visit Review collected by and hosted on G2.com.

Response from ipek tez of Qminder

Hi there,

I am glad to hear that Qminder is "very efficient" and works well in your facility! :)

You can easily add a "notes" field to the check-in questions and ask visitors to explain their "reason for visit" during self-check-in or remote sign-in.

If you need any help, you can always contact our Customer Support team!

Thank you,

Ipek from Qminder