# What platform provides the best analytics for incident trends?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Lately been looking for better ways to track incident trends over time, things like which issues happen most often, how long they take to resolve, and where the bottlenecks are. Good analytics helps with planning, spotting repeat problems, and giving leadership something concrete to look at.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">From the <a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-management">G2 grid for incident management</a>, a few platforms stand out for this:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/servicenow-it-service-management/reviews"><strong>ServiceNow IT Service Management</strong></a><strong>:</strong> gets a lot of praise for reporting and analytics, especially at the enterprise level where compliance and leadership dashboards are critical.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne:</strong></a> smaller footprint but reviewers mention how straightforward its reporting is for IT teams that want simple visibility into recurring incidents.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/clickup/reviews"><strong>ClickUp</strong></a><strong>:</strong> flexible dashboards that teams repurpose for incident trend tracking, even though it’s not strictly built for incident management.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/xmatters/reviews"><strong>xMatters</strong></a><strong>:</strong> well-regarded for analytics tied to communication and workflows, helping IT see where delays happen during incidents.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/freshservice/reviews"><strong>Freshservice</strong></a>: users like its out-of-the-box reporting for tracking incident volumes and SLA trends without much customization.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pagerduty/reviews"><strong>PagerDuty</strong></a><strong>:</strong> strong analytics for on-call response times and escalation patterns, making it easier to track bottlenecks and recurring issues.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’ve also seen Jira Service Management and Opsgenie come up in conversations when teams want solid analytics built around ITSM and incident management.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For those of you running incident management at scale, which platform has actually given you the clearest analytics on incident trends?</p>

##### Post Metadata
- Posted at: 11 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;When it comes to incident trend analytics, do you usually stick with the built-in dashboards these platforms offer, or do you end up building custom reports to get the insights you need?&lt;/p&gt;

##### Comment Metadata
- Posted at: 11 months ago
- Author title: SaaS and Software Research





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