Product Fruits Reviews & Product Details

Product Fruits has been a great fit for us because we needed a reliable place to host our help center while also giving users instant support inside the product. The help center is easy to manage, looks clean, and makes it simple for customers to find answers without waiting for our team. On top of that, features like guided tours and AI-powered assistance help users solve problems faster and reduce repetitive support tickets.

What really stands out, though, is their customer support team, they reply quickly, are highly knowledgeable, and genuinely want to help you succeed. I’ve been on several calls with them, and every interaction has been practical, fast, and helpful. It’s rare to find software with both a strong product and a support team that good. Review collected by and hosted on G2.com.

Not much to dislike, to be honest. They continue to release many new features and improvements, which is a positive, but it also means you need to make time to keep up and learn everything that’s new. Since I’m based in Australia, scheduling support calls can sometimes be a little challenging because of the time zone difference. Other than that, the overall experience has been very positive. Review collected by and hosted on G2.com.

It's designed with the end-user in mind. It is so intuitive to implement and use, and the benefits to our customers are immediate. Amazing customer service, AI features and help, and a team that truly cares about you getting the most value possible from their product.

Using a company that develops good software and ships improvements frequently is a pleasure. Review collected by and hosted on G2.com.

As a customer who moved from Pendo to Product Fruits, there are some limitations in styling pop-ups that we had to adjust to. However, I have requested features and improvements in the past and have been given good workarounds using code, and have even seen requested improvements in production. Review collected by and hosted on G2.com.

It’s really user-friendly, and you don’t need a highly skilled developer to implement it. I can set up a quick tour in about an hour, which is especially helpful when a lot of user questions suddenly come up. There are also so many possibilities to work with, and I really love that. It performs really well, no glitches or bugs at all. Overall, I think it’s fairly priced for what you get. Review collected by and hosted on G2.com.

Some design features require knowledge of CSS. For example, we wanted to use a custom font, and that had to be implemented through CSS. I think that, especially for smaller companies, it’s not always easy to have in-house people with that skill set.

I used some of the AI tools and with text it works fine, but for design not at all. Review collected by and hosted on G2.com.

What I like most about Product Fruits is the variety of templates available. You can get started right away by picking one that fits your needs, or if none of them work for you, you can build your own from scratch. That flexibility is really what sets it apart for me. Review collected by and hosted on G2.com.

As a product designer, the main thing I dislike is the limited control over how survey modals look. The built-in design options don't give you much room to adjust things like border radius, padding, or spacing. Because of that, we had to write our own CSS to make the survey modal match our brand and align with our design system. Review collected by and hosted on G2.com.

We’ve been using ProductFruits across Support, Feedback Collection, and Onboarding for two of our products—and overall, the experience has been very positive.

The sales process was smooth and straightforward. We had quite a few questions along the way, and our AE Ricardo, was incredibly helpful and responsive throughout.

One standout for us is Elvin (the AI assitant). It’s been a real game changer—removing barriers for our customers and providing quick, precise answers right when they need them.

Setup is easy, the UI is intuitive, and the ProductFruits team is highly responsive and genuinely open to feedback. Review collected by and hosted on G2.com.

If we had to point out a couple of downsides, they’re relatively minor.

At times, communication around ETAs for upcoming features could be a bit clearer or more consistent—but to be fair, that’s something you see quite often in fast-moving SaaS environments.

Also, since ProductFruits is still a fairly young product, the UX evolves quite frequently. While that’s great in terms of continuous improvement, it can occasionally require a bit of readjustment on our side Review collected by and hosted on G2.com.

We appreciate is the continuous development of the platform. The recently introduced AI features are especially valuable. They make it much easier to create helpful content and support materials, allowing us to assist our users more efficiently. Review collected by and hosted on G2.com.

Tours and Hints are sometimes hard to create and to position in a way that it works for both, desktop and mobile.

Mulitlanguage-capability could be better Review collected by and hosted on G2.com.

The platform is really intuitive and majority of the work can be really done with no development on your side. Implementation through two simple code snippets is really easy. Supplying Product Fruits with more data takes just a few clicks. Built in basic analytics suffices to monitor for changes and allows for quick experiment and validate loop. What's also worth noting: their integrations just work, in my case truly hassle-less.

From my perspective product is good, but support is stunning. The level of expertise as well as their speed of support is top. I really wish I had this experience with all vendors. Review collected by and hosted on G2.com.

Dislike is too strong word, I just believe more granularity on stats would be useful. Review collected by and hosted on G2.com.

What I like most about the product fruits is how easy it is to guide users inside the product without writing extra code. The UI torus, hints, and tooltips feel natural and not forced. It helps a lot with user onboarding, especially for new users who don't know where to click or what to do next. This reduces confusion and support questions. I really like that it allows non-technical team members to create tours and announcements without depending on developers every time. The feedback and survey features are useful. You can quickly understand what users like, where they are stuck, and what features they want next. It integrates smoothly with most modern web apps. and the setup is straightforward, even for backend developers who don't want to spend too much time on UI tools. The ability to target specific users or segments makes it powerful. You can show the right message to the right user at the right time. Review collected by and hosted on G2.com.

Sometimes the UI customization options feel limited, especially if you want very custom designs that match your brand exactly. For smaller teams or startups, the pricing can feel slightly high, especially if you only need a few features. There can be a learning curve at the beginning, as there are many features and settings to understand before using it fully. Performance can feel a bit slow when managing large numbers of tours or feedback in teams inside the dashboard. Some advanced features require manual configuration, which may take extra time during initial setup. Analytics are useful but could be more detailed, especially for tracking long-term user behavior trends. Occasionally, the UI torus may need manual readjustment when the product UI changes frequently. Review collected by and hosted on G2.com.

We can create and manage in-app onboarding without needing technical expertise. The UI is intuitive, and features like tours, hints, and announcements help guide users effectively while improving product adoption. It allows us to deliver contextual help at the right moment, which reduces support tickets and improves overall user engagement. The setup is straightforward, and the flexibility to customize experiences based on user behavior is a major advantage Review collected by and hosted on G2.com.

While Product Fruits is very user-friendly, some advanced customization options are limited compared to more enterprise-focused onboarding tools. There can also be minor constraints around styling and deeper behavioral logic, which may require workarounds for more complex use cases. Additionally, reporting and analytics could be more robust to provide deeper insights into user behavior and feature performance. Review collected by and hosted on G2.com.

-Very professional and do not use hard sales techniques during onboarding and are very generous with their trial while testing their product.

- Products work elegantly, with frequent updates.

- Their AI helper is brilliant in helping you integrate different parts of their product even if you are not a developer. Review collected by and hosted on G2.com.

It is not the cheapest tool, but in comparison to others, they are are probably the best value for money Review collected by and hosted on G2.com.