--- title: Product Fruits Reviews meta_title: 'Product Fruits Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 245 reviews by the users' company size, role or industry to find out how Product Fruits works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 245 scale: '5' date_modified: '2026-08-11' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Product Fruits Reviews **Vendor:** Product Fruits **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 245 ## About Product Fruits No-code product adoption platform — user onboarding, feature adoption and in-app support, powered by Elvin AI. Product Fruits is a digital adoption platform that helps product and customer success teams guide users to value, drive feature adoption and deliver in-app support. Without writing code. Build product tours, checklists, hints, tooltips and announcements to onboard new users and roll out new features. Layer in an in-app help center, embedded knowledge base and NPS surveys to scale support and catch friction before it becomes a ticket. Two things set Product Fruits apart: 1. Flows guide every user to the next right step. Instead of showing everyone the same generic tour, Flows adapt to where each user is — their role, their progress, their behavior — so the right guidance appears at the right moment. Users never get stuck, and they never see steps they've already mastered. 2. Elvin, the built-in AI agent, is the speed layer. It generates onboarding flows, copy and adaptive logic in minutes — no design or engineering sprints. Teams ship and iterate on their own. #Who it's for Built for product teams who own activation and adoption, and CS teams who own retention and support. Common industries include financial services, education, healthcare, e-commerce and SaaS. #What you can do with Product Fruits - Shorten time to value with personalized onboarding journeys - Increase feature adoption by guiding users to new capabilities - Reduce churn by addressing struggles before users disengage - Scale onboarding across thousands of users without manual effort - Lower support tickets with contextual answers where users need them #How it works Setup takes two steps. First, install the Product Fruits Chrome extension to build tours and guidance flows visually. Then add a JavaScript snippet to your application to publish experiences live. Most teams complete setup in under an hour. #What's included - Flows & guidance: Adaptive product tours, checklists, tooltips and beacons that route each user to their next right step - AI personalization: Elvin designs flow structure and copy that adapts to each user - In-app communication: AI-generated announcements, banners, pop-ups and newsfeeds that keep users informed about updates and features - Feedback & insights: Elvin creates contextual and NPS surveys based on user behavior, capturing sentiment and surfacing friction - Knowledge & support: Centralized help center and Elvin Copilot answering questions from your approved sources, #Why teams choose Product Fruits AI powers every feature and Flows make sure that power lands at the right moment. From building tours to answering support questions, Product Fruits personalizes each step of the journey. The result: faster adoption, higher satisfaction and fewer support escalations. ## Product Fruits Pros & Cons **What users like:** - Users love the **ease of use** of Product Fruits, allowing swift onboarding and effortless creation of guides and tips. (49 reviews) - Users love the **easy setup** of Product Fruits, allowing seamless onboarding and saving valuable time. (38 reviews) - Users find the **intuitive design** of Product Fruits enhances onboarding, making it easy for non-technical members to use. (36 reviews) - Users appreciate the **excellent customer support** of Product Fruits, praising the team's responsiveness and effective communication. (33 reviews) - Users love the **intuitive and user-friendly interface** of Product Fruits, making interactive content creation effortless and effective. (27 reviews) - Users value the **easy implementation** of Product Fruits, enabling quick setup and efficient user guidance without coding. (18 reviews) - Helpful (18 reviews) - Guidance (17 reviews) - Easy Creation (16 reviews) - Value (15 reviews) **What users dislike:** - Users find **limited customization** frustrating, especially regarding advanced design options and styling flexibility for Product Fruits. (21 reviews) - Users experience a notable **learning curve** initially due to the multitude of features and settings in Product Fruits. (18 reviews) - Users find **difficult customization** challenging due to the need for development work and limited styling flexibility in Product Fruits. (8 reviews) - Users experience **poor reporting** with Product Fruits, finding analytics unsatisfactory and lacking deeper insights for better decision-making. (8 reviews) - Users find the product **expensive** due to fluctuating MAU-based pricing and costly third-party tool requirements. (7 reviews) - Limited Features (7 reviews) - Editing Difficulties (6 reviews) - Limited Functionality (5 reviews) - Users experience **editor issues** with manual saves, lag, and clunky UI, impacting usability during content creation. (4 reviews) - Lack of Guidance (4 reviews) ## Product Fruits Reviews ### 1. Its a user friendly application that has all you need to create better experiences for your user. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Product Fruits?** Product Fruits is fairly simple and has excellent support. Its also pretty customizable to make the look and feel of the tours and banners to match your companys brand and style. **What do you dislike about Product Fruits?** I would like more features with scheduling for banners and tours. Its possible you have this but when I tried it was hard to understand what would happen. Also I would like to be able to see how many people viewed a tour or banner. **What problems is Product Fruits solving and how is that benefiting you?** Solving our need of informing users of new features and upcoming events. ### 2. Simple but powerful tool to interact with your users from your own product **Rating:** 5.0/5.0 stars **Reviewed by:** Joao A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Product Fruits?** Product Fruits provide nearly all needed tools for you to interact with your own users, either via in-app messages, product tours, checklists, help center, etc. Really powerful but still simple tool! Their Customer Support was also very supportive and helped a lot in the initial integration of Product Fruits in our app. We have also onboarded the Marketing team to Product Fruits which made it a collaborative work and not only Engineering/Product focusing on the messaging to the users. **What do you dislike about Product Fruits?** We were able to do most of what we wanted via Product Fruits in one way or another. They have also improved their product editor while we used their product, so seems to be in the right direction. Maybe their design could be a little bit more modern. **What problems is Product Fruits solving and how is that benefiting you?** Helping our users adopt our product and explain our value proposition ### 3. Excellent product adoption tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mihnea G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Product Fruits?** Ease of use, long list of features, great knowledgebase and customer support, open to feedback **What do you dislike about Product Fruits?** Creating custom user attributes requires development work **What problems is Product Fruits solving and how is that benefiting you?** Product Fruits has helped us improve customer onboarding by enabling us to create in-app guides, a searchable knowledgebase, tooltips and pop-ups. Users are now able to self-serve. Being able to customise when, how and where tours and other elements appear based on custom user attributes is fantastic. ### 4. Better user onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Paulo A. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Product Fruits?** It's easy to create product tours, easy to integrate and intuitive **What do you dislike about Product Fruits?** lack of customization on help widgets, should be more **What problems is Product Fruits solving and how is that benefiting you?** User onboarding and tutorial. It's benefiting me because I can rely on it to replace a whole team of consultants and sales ### 5. A great product that accelerates your capability to communicate and guide your users inside platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Product Fruits?** Customer support is among the best I have seen in B2B SAAS businesses. They provide almost any customization we require on their new and existing features. I have seen the product moving in the right direction in terms of product market fit. Vey easy to use for new users. **What do you dislike about Product Fruits?** Lack of mobile app support. There are no data inflow from 3rd party applications like zapier, & sheets **What problems is Product Fruits solving and how is that benefiting you?** Its solving the problem of depending on code to reach out to audience and guide their behavior. For every new promotion or message, we now don't need to develop a UI & deploy. ### 6. Great product with superior customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Annika W. | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Product Fruits?** the product offers maximal flexability and usability with little to no code. In addition, the customer support is one of the best and fastest I have ever seen. **What do you dislike about Product Fruits?** the prodict is not available for native apps **What problems is Product Fruits solving and how is that benefiting you?** user onboarding, fast surveys and rapid experimenting ### 7. Product Fruit is easy to use, very helpful app for our startup. **Rating:** 5.0/5.0 stars **Reviewed by:** Pawel K. | CPO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Product Fruits?** Fast implementation of our new ideas in our app. **What do you dislike about Product Fruits?** I dislike nothing, but sometimes I need more time to understand how the features are working. **What problems is Product Fruits solving and how is that benefiting you?** Onboarding and app discovery and organize the articles in one place. ### 8. A must have tool for SaaS onboarding checklists and feature tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Product Fruits?** Very easy to use Lots of customization possibilities Support is great, can get an answer in 10 mins through email or jump on a call at anytime. **What do you dislike about Product Fruits?** Very powerful tool with lots to offer that can be intimidating to use all at once. Best to start with what you need and progress to more utilization as you go. **What problems is Product Fruits solving and how is that benefiting you?** USer onboarding and platform tours ### 9. World class support **Rating:** 5.0/5.0 stars **Reviewed by:** Morten L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Product Fruits?** Perfect solution for our use on an IT support platform. Absolutely fantastic support all the way. **What do you dislike about Product Fruits?** Perhaps the UI and navigation could be improved slightly, but overall it is a very skilled product and easy to use. **What problems is Product Fruits solving and how is that benefiting you?** Our platform is quit technical and particularly new users sometimes find it hard to understand the UI and how to navigate. Product Fruits makes it easy to work with the platform. ### 10. Great product, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Jens Sloma I. | CEO & co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Product Fruits?** Easy to use, a lot of features, fast and knowledgeable support staff **What do you dislike about Product Fruits?** Nothing at the moment. Product Fruits are currently ticking all the boxes **What problems is Product Fruits solving and how is that benefiting you?** They enable us to focus on core stuff and not worry on making the adoption software ourselves ### 11. Simple and fairly priced **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Product Fruits?** It's simple, reliable and works well. The price is good. Having multiple workspaces was a requirement for us and Product Fruits delivered on it. **What do you dislike about Product Fruits?** The old interface wasn't as polished and nice, but they've released a new one and it's much better :) **What problems is Product Fruits solving and how is that benefiting you?** It allows us to very quicly implement tooltips and support components to experimental projects. ### 12. It's a fruitful relationship :) **Rating:** 5.0/5.0 stars **Reviewed by:** Petra L. | Senior Content designer & UX writer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Product Fruits?** Let me tell you - I looked at many DAPs - both expensive and stacked with functionality and unassuming in terms of price and features. ProductFruits had the BEST ratio of price and capabilities. The UI is friendly to the eye, at first glance it is quite clear what is done where. Especially compared to other tools I tested, this one has reduced the complexity when creating content to a minimum. There are numerous ways to contextualize the experience for the users, as well as provide relevant help when needed - you can segmentize users or utilize a pre-defined resource template for specific scenarios. You can embed media, text, GIFs - anything :). There are many types of resources you can create, not just "inline docs" - interactive tours, hints, announcements, checklists, you name it! And, you can combine resources for a more elaborate onboarding experience. But, the BEST part is - ProductFruits people are themselves the BEST :). Thank you! Support guys helped us tremendously with all our questions, workarounds, and weird use cases. We appreciate it! **What do you dislike about Product Fruits?** I know ProductFruits is a "young" company, so some capabilities are either missing or in the making. But they are going in the right direction and they are listening to what their customers' needs are. So: - Capabilities missing (at least from our use cases point of view) - I guess thus far their customers were mostly SaaS apps, so features reflect more simple use cases - Resources can be organized but on a very basic level, no actual information architecture features - Analytics features are pretty basic - Theming - there are no templates to save for resources. You can tweak the themes but you need CSS knowledge - Text editor is very basic **What problems is Product Fruits solving and how is that benefiting you?** - Onboard new hires to our platform - Onboard and train users in terms of change management - they start using a completely different system and workflow - New feature adoption - announcements and hints - Reference - contextual help in-app - Cross train users for a different position (new tasks) - Feedback ### 13. A tool to improve the ills of your UX **Rating:** 5.0/5.0 stars **Reviewed by:** Jiří R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Product Fruits?** The fact that this is a customizable tool that allows you to completely enrich your application is of course a great advantage, but the most important thing is their support - like with any tool you sometimes don't know what to do, but here they have great documentation, best practices and most of all real people on support who will write you back at any time and help you with anything (like really, even they wrote me back at two o'clock at night). **What do you dislike about Product Fruits?** Sometimes there are "hidden features" that make my life easier, but I only get to them when I write to support for some help. But then again, it's kind of a surprise easter egg. **What problems is Product Fruits solving and how is that benefiting you?** It adds onboarding and user education features to our tool. And at the same time, when we have release notes or server downtime, we write notifications through it. ### 14. Product Fruits: An Onboarding Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Product Fruits?** I invested a lot of time in the quest for the right solution to onboard our clients, and I was pleasantly surprised when I stumbled upon the Product Fruits platform. Initially, their description sounded almost too good to be true, which didn't exactly instill confidence right off the bat. However, after experiencing their first demo presentation and working within the system, I was incredibly impressed. Not only does it provide a comprehensive set of onboarding tools all under one roof, but their pricing plans and approach to client engagement are truly remarkable. An outstanding team and an extremely user-friendly product. I wholeheartedly recommend it for your business needs. **What do you dislike about Product Fruits?** I can't say that I dislike something. There is only one sign, if you ever decide to develop a customer support chat, do let me know! I wish you all the best in your company's growth! **What problems is Product Fruits solving and how is that benefiting you?** Product Fruits streamlines client onboarding, saving us time and improving efficiency. Its all-in-one toolset simplifies our workflow, and its competitive pricing and client-friendly approach are impressive. ### 15. Great experience with ProductFruits **Rating:** 5.0/5.0 stars **Reviewed by:** Raunak M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Product Fruits?** The features are great, but the custome support is immaculate. Getting help from Briana and Alex was key to us launching our product in time! **What do you dislike about Product Fruits?** Nothing yet, still searching. :) Maybe you could increase the number of optoins we get to customise the look and feel of things. **What problems is Product Fruits solving and how is that benefiting you?** The ease of user onboarding. ### 16. Great product with great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Product Fruits?** Affordable for a smaller company, allowing to publish various customer improvements like help centre, announcements, etc. without having to go to the development team. Helps with customer support and success. **What do you dislike about Product Fruits?** Sometimes complicated to navigate, but the great customer support team compensates that. **What problems is Product Fruits solving and how is that benefiting you?** Helping with our platform adoption, announcements of news, helping our customers. ### 17. I love this product and I would recommend it to any SaaS company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Product Fruits?** It is easy to set up and has lots of useful features, **What do you dislike about Product Fruits?** At the moment there is nothing I dislike **What problems is Product Fruits solving and how is that benefiting you?** Onboarding flow, feature adoption, announcements etc ### 18. Great value onboarding + customer success tool **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Product Fruits?** Provides an easy solution to building a great onboarding experience for your users, and providing existing users with all kinds of helpful tools to adopt features. Price is excellent in comparison to alternatives (Userguiding, Intercom Tours add-on, ...) **What do you dislike about Product Fruits?** Styling is (imo) not always the best, but everything can be styled through custom CSS. After one-time styling from a developer/desginer, anyone can use the tool. **What problems is Product Fruits solving and how is that benefiting you?** Onboarding users with minimal human contact, cutting down on repetitive meetings. ### 19. Fantastic tools, especially for the price point **Rating:** 5.0/5.0 stars **Reviewed by:** Craig P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Product Fruits?** Simple interface Easy to integrate/setup Responsive support **What do you dislike about Product Fruits?** Required some custom coding for my CRM/setup **What problems is Product Fruits solving and how is that benefiting you?** Onboarding Tours Easy to setup and control triggering of onboarding tours to assit suers in SaaS platform adoption Survey Gathering NPS and Feedback gathering is nice and simple and we are obtaining reliable data ### 20. Great tool for training people how to use our software functionalities **Rating:** 4.5/5.0 stars **Reviewed by:** Ondřej V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Product Fruits?** The system of creating tours is very easy to master. Finished product can be achieved in matters of minutes or hours, depending on the projet. Much faster than writing a manual. Interactive aproach of the tour is better for users to understand the topic Support of pepople from ProductFruits is exceptional **What do you dislike about Product Fruits?** Sometimes there is need to adress functionality with dynamic CSS selectors, but quick support from Product Fruits is enough to not be any problem. **What problems is Product Fruits solving and how is that benefiting you?** Creating sofisticated interactive manual - how to use specific software functionalities ### 21. Product Fruits does its job: useful tool, dedicated customer support 👍🏻 **Rating:** 3.5/5.0 stars **Reviewed by:** Laura B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Product Fruits?** main features are easy to set up and use, almost fully customizable, customer support experience was helpful and efficient. **What do you dislike about Product Fruits?** small hiccups and some bugs, some features are not super clear or should be optimised, customization to achieve the perfect look and feel can be tricky. **What problems is Product Fruits solving and how is that benefiting you?** Product Fruits is a simple yet efficient tool that help with the onboarding and the help center. ### 22. Is one of the best and most user-friendly apps I've ever used with great and fast customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Product Fruits?** The app is very user-friendly, easy to learn,integration, Frequency of use, implementation and packed with great features. The customer support is excellent; they are always available to help you and reply in less than a minute. I've had a great experience using this app, and their prices are very fair, with excellent app quality. **What do you dislike about Product Fruits?** Honestly, I don't have anything that I dislike about this app. **What problems is Product Fruits solving and how is that benefiting you?** It helped us create a very nice and user-friendly onboarding with its great features to help our customer use our platform in a right way ### 23. Versatile product with perfect service team **Rating:** 5.0/5.0 stars **Reviewed by:** Martin V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Product Fruits?** Useful tools to make it easier for users to use your product. Easy implementation and helpful and fast service from Product Fruits staff. **What do you dislike about Product Fruits?** So far I have not come across any problematic aspects of this product. **What problems is Product Fruits solving and how is that benefiting you?** Since our application is sophisticated and offers many functionalities, its adoption by users can be complicated. Product Fruits allows our clients to navigate the functionalities faster and speeds up adoption. ### 24. Easy to use, for a seamless onboarding experience **Rating:** 4.5/5.0 stars **Reviewed by:** Liv S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Product Fruits?** I can create (onscreen tutorial) tours, hints, and checklists without having programming knowledge. The support team usually answers all questions within a few minutes, and larger problems are discussed personally in a short Teams meeting. **What do you dislike about Product Fruits?** I sometimes wish for more individual customization options for the cards and buttons. Additionally, more flexible checklists would be helpful, where I can exclude specific tours for different segments without having to create a new checklist from scratch **What problems is Product Fruits solving and how is that benefiting you?** Product Fruits facilitates our onboarding process: Now our customers can set up their own configurations on our platform, which previously had to be done by our team. In addition, we can integrate FAQs, resulting in fewer administrative support requests in the long run. ### 25. Really great User onboarding platform **Rating:** 5.0/5.0 stars **Reviewed by:** Austin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Product Fruits?** has really great controls, especially with the hints which have really boosted user adoption. no one else has the features products Fruits has, and I've tried **What do you dislike about Product Fruits?** a bit pricy for a startup. I wish they had a cheaper plan with lower limits like some of their competitors. **What problems is Product Fruits solving and how is that benefiting you?** makign sure new users knwo how to use the software ### 26. Platform makes life easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Cait K. | Director of CS Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Product Fruits?** I like their support team best! The product itself is also fantastic and saves us a lot of development work. **What do you dislike about Product Fruits?** Some features need tweaking, but those tend to be in "beta" and the support/product team is super receptive to user feedback. **What problems is Product Fruits solving and how is that benefiting you?** Product Fruits allows us to better serve our clients. As a SaaS platform, we either needed in-house dev hours to build out tours/tool tips, or find a vendor. ### 27. ProductFruits is a great application for housing onboarding tools and knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Product Fruits?** ProductFruits is easy to use and integrate. The Customer support was very helpful during implementation. **What do you dislike about Product Fruits?** There is nothing I dislike about ProductFruits **What problems is Product Fruits solving and how is that benefiting you?** We are primarily using tours and hints for onboarding and a knowledge base for reference material and more detailed explanations of how to use our software. ### 28. Good App for user onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Bruna M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Product Fruits?** Everythingthat it was to offer regarding onboardng. **What do you dislike about Product Fruits?** At firts, I found a bit dificult to understand where was everything. **What problems is Product Fruits solving and how is that benefiting you?** Helping our users better understand our app. ### 29. Great for 0 to 1 and 1 to 10 products **Rating:** 4.5/5.0 stars **Reviewed by:** Jay M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Product Fruits?** Easy and quick to implement Amazing support **What do you dislike about Product Fruits?** Nothing as such. Would like to know the roadmap and benefits up front. That will help **What problems is Product Fruits solving and how is that benefiting you?** Walkthrough, Announcements, Tracking ### 30. Good Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Product Fruits?** Possibility of creating elements without the technology team. It's relatively easy to use. **What do you dislike about Product Fruits?** I'd like it to have more freedom, such as custom margins, paddings, inserting or removing X-close buttons on the templates, and more exclusive mobile configurations. **What problems is Product Fruits solving and how is that benefiting you?** create things without the need for tech ### 31. Absolutely love it **Rating:** 4.5/5.0 stars **Reviewed by:** Yani Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Product Fruits?** Product Fruits offers so many useful features that we can see oursevels adopting. Even though the company is young, the variety of features is incredible. Some of the features are very mature, others need polishing but are still very promising. The Support (from Rob in particular) we received is just amazing. Even when we're at a dead end, the Support team always comes up with a workaround or follow up. **What do you dislike about Product Fruits?** As a young product, there are some missing functionalities we can benefit from - better information architecture, better analytics, templates for various resources, and others. There is missing documentation (https://help.productfruits.com) for some features/options PF offers, even though I found some useful content as contextual help/videos. **What problems is Product Fruits solving and how is that benefiting you?** Help on the go! We want our help to be contextual and non-intrusive. We want to give new users better onboarding with the platform and existing users - better onboarding with new features. ### 32. Very good tool and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** gustavo v. | Customer Onboarding, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Product Fruits?** We have so many useful features that help us a lot. The product is continuously improving and bringing us new features. The service is also very good, whenever I had a question I was answered very quickly. **What do you dislike about Product Fruits?** The product itself is very good, however it could have more robust analytics and more customizable and organized knowledge base with content viewing permissions and FAQ tool. **What problems is Product Fruits solving and how is that benefiting you?** With PF we were able to improve customer communication and product adoption. ### 33. Excellent tool, and better Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio A. | Product Design Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Product Fruits?** Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM **What do you dislike about Product Fruits?** If i have to say something, it would be the reporting options, although I know they are currently working on improving it. **What problems is Product Fruits solving and how is that benefiting you?** User Onboarding with specific segmentations and easy integration with CRM has helped me create targeted onboarding experiences wiuth very low effort put by the development team. ### 34. Excellent Product and Wonderful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Product Fruits?** The user friendly, Easy to read instructions and videos, Great support able to use it often and the dev team was able to implement the code very easily. **What do you dislike about Product Fruits?** I wish you could export your knowledge base into a PDF or something similar being able to use other customer success platforms such as storylane, vidyard etc.. **What problems is Product Fruits solving and how is that benefiting you?** NPS scoring right now adding hints and tours currently and knowledge base ### 35. Perfect for a simple Knowledge base & Simple tutorials **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Product Fruits?** Simplicity Plug & Play Great support team Frequent updates **What do you dislike about Product Fruits?** Tour integration in our platform can be perfected **What problems is Product Fruits solving and how is that benefiting you?** Allowing our users to find Frequently asked questions and news about our product Onboard user on new features ### 36. Excellent product and great service **Rating:** 4.5/5.0 stars **Reviewed by:** Peter S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Product Fruits?** ProductFruits is a complete solution that gives us everything we need to improve our onboarding. When implementing their tool we got all the hulp we needed and they reacted instantly when I had a problem. There was always a solution **What do you dislike about Product Fruits?** The trial time was initially too limited for us (2 weeks). However it was no problem to extend this to give us time to evaluate the product. **What problems is Product Fruits solving and how is that benefiting you?** It helps us with onboarding new users. It is a terrific tool to show users the features and help them getting started. ### 37. Very useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Product Fruits?** It's easy to use, you set your tours and hints in just a few hours and they look pretty good and work really well. The editor is very easy to use and very simple. The support is fast and really helpful as well. **What do you dislike about Product Fruits?** I have nothing too big to complain about Product Fruits, the only thing is that with our website sometimes the hints don't work well and it also doesn't allow me to add hints our tour steps to popups, since our popups don't change the URL. But it's not something that would make me give up on using it, so far we found ways to work around those problems. **What problems is Product Fruits solving and how is that benefiting you?** Adding simple tours and hints to help users navigate our website. ### 38. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Igor L. | Head of R&D, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Product Fruits?** Best value for money we found and with the pleasant surprise of excellent service from everyone on the team. **What do you dislike about Product Fruits?** The issues we had difficulty with were resolved in the product. **What problems is Product Fruits solving and how is that benefiting you?** User onboarding e tickets de suporte ### 39. Product Fruits is awesome software—and their support is even better (if that's possible)! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Product Fruits?** Versatile, powerful software that helps us onboard new customers and support existing ones, as well as prospects with trial accounts. **What do you dislike about Product Fruits?** Nothing, really. It's very intuitive, easy to learn, and well documented. **What problems is Product Fruits solving and how is that benefiting you?** Help new customers learn to use our product. Answer questions. Anticipate needs and meet them. ### 40. Best onboarding platform i use! **Rating:** 5.0/5.0 stars **Reviewed by:** IT F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Product Fruits?** A convenient program for visitor navigation through the website. Perfect and simple control, many options. Good and fast implementation on our website. The option of FAQ, step-by-step navigation, etc. We are satisfied and will continue to use it in the future for other web projects. **What do you dislike about Product Fruits?** Everything ok so far. All requests resolved! **What problems is Product Fruits solving and how is that benefiting you?** Product Fruits has helped me with visitor orientation on our website - use for parts inquiries. ### 41. Amazing customer support! Very fast and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Product Fruits?** Great onboarding & customer support. Where the tool isn't intuitive the customer support helps out immediately. **What do you dislike about Product Fruits?** Perhaps there could be some more - easy to find - customisation options. **What problems is Product Fruits solving and how is that benefiting you?** Easy no code onboarding of our users ### 42. A great product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Product Fruits?** Ease of use, flexibility and the customer support are amazing **What do you dislike about Product Fruits?** N/A product fruits was very good for us. **What problems is Product Fruits solving and how is that benefiting you?** User questions and user interface ### 43. Great tool with excellent customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Product Fruits?** Best customer support, within minutes, Rob was able to help us set up our application. The tool itself is very customizable. **What do you dislike about Product Fruits?** The documentation could be a bit more detailed. **What problems is Product Fruits solving and how is that benefiting you?** Creating tours for our users ### 44. Wonderful Onboarding product with great service **Rating:** 5.0/5.0 stars **Reviewed by:** Marius B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Product Fruits?** Very easy to use and behind it a wonderful team with great continued support. Would definitely recommend for your onboarding practices. **What do you dislike about Product Fruits?** Nothing at this very moment as everything I signed up for is working as it should. **What problems is Product Fruits solving and how is that benefiting you?** Helping us onboard our user with ease. ### 45. Great software, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Product Fruits?** The usabillity and the support are really outstanding. It really helps us to improver our software. **What do you dislike about Product Fruits?** There was a small bug, but that was because of my own Chrome extensions. I have no dislikes. **What problems is Product Fruits solving and how is that benefiting you?** Product Fruits helps our users to understand our software. Because of the intuitive tooltips and flow, we can give our users a flying start of how to use our product. - [View Product Fruits pricing details and edition comparison](https://www.g2.com/products/product-fruits/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A07%3A22+-0500&secure%5Bsession_id%5D=a541d285-39ab-4d94-b9c5-99fd64b07eda&secure%5Btoken%5D=80985ff0844fc2c4d0b7121cb4604d8eeb2f74a81a838e7a56f33de6f7bb91f9&format=llm_user) ## Product Fruits Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Angular](https://www.g2.com/products/angular/reviews) - [chatlyn](https://www.g2.com/products/chatlyn/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-google-tag-manager/reviews) - 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[Tenor](https://www.g2.com/products/tenor/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [Workbench by i-nexus](https://www.g2.com/products/workbench-by-i-nexus/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Product Fruits Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Onboarding Setup** - Workflows - Templates - Checklists **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization - Kanban Board - Goal Setting/Tracking - Communication Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Customer Engagement** - Portal - Customer Engagement - Branding - Visibility - Collaboration - Customizable Branding **Additional Functionality** - Commenting/Notes - API - Third-Party Integrations - Task Management - Alerts/Notifications - Drag & Drop - Performance Metrics - Reporting & Statistics - Time Tracking - Data Security - Single Sign On - Activity Tracking - Customizable Fields - Content Management - Churn Management - Ad hoc Analysis - Client Management - Chat/Messaging - Forecasting - Mobile Access - Form Builder - Surveys & Feedback - Revenue Management - Onboarding - Workflow Management - AI Copilot - Calendar Management - Compliance Management - Client Database - Electronic Forms - Gantt/Timeline View - Client Tracking - To-Do List - Document Management - Generative AI - Self Service Tools - Customer Segmentation - Role-Based Permissions - Data Import/Export - Collaboration Tools - Electronic Signature - Task Progress Tracking - Audit Trail - Reminders - Online Payments - Activity Dashboard - Document Generation - Real-Time Data - CRM - Email Management - Multi-Language **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top Product Fruits Alternatives - [UserGuiding](https://www.g2.com/products/userguiding/reviews) - 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