Product Fruits Reviews & Product Details

I love the ease of use with Product Fruits. It's very intuitive, and easy to set up and customize. I believe it really helps take a burden off of our technical team since it enables us to add simple things to help our users without the burden of coding popups in our application. The Customer Service has been phenomenal. Whenever I've reached out with a question through Chat, someone is helping me within seconds. Just today Amy enabled a setting for me that helped me accomplish my goal. Review collected by and hosted on G2.com.

I haven't found anything that I dislike yet and we've been using it for a few months. Review collected by and hosted on G2.com.

It's quick and easy to set up and works in the way we need it to. Review collected by and hosted on G2.com.

More options for design, fonts etc would be helpful - it can be hard to get the UX to match our app. Review collected by and hosted on G2.com.

Product fruits is by far the easiest DAP platform I have used. The features offered by the tool are very impressive and intuitive UI helps do more. The product adapts well with my own companies platform and provides minimal to zero issues. In case of any issues, the most exemplary and kind support team to exist offers help right away. Them being in a different time zone has brought forward absolutely no issues in their turn-around-time. Review collected by and hosted on G2.com.

Not Applicable as yet with Product Fruits. Review collected by and hosted on G2.com.

Product Fruits is extremely easy to integrate in your web application. Using the tool doesn't require any programming skills but having a bit of CSS knowledge will get you even further! I've had several experiences with Customer Support and they were all really good. Their chat option is great and they get back to you really fast with replies. They are increasing and updating their features all the time, which is a good sign! They always inform you very well about changes, using their own tools to elevate their own customers success. Review collected by and hosted on G2.com.

It takes a little bit of time to understand all the features, especially the editor. But when you get the hang of it and use it frequently it's so extremely quick and easy. Review collected by and hosted on G2.com.

We provide a platform that schools use to track their students' data, meaning that there can be lots of variation in how the platform could look between different users (different subjects and account types). We were struggling to find a tour solution that worked for us with this being the case, as many need consistent URLs and the same elements to show on the page in order for a tour to function.

Product Fruits' builder is really user friendly, easy to pick up and learn, and gave far more flexibility than the other tour providers that I tried. Their support is excellent too - I can't remember a time where it has taken them longer than about 10 mins to reply to a chat, and they make it easy to book in a call for more complicated things.

The Chrome extension also made it really easy for me to try this out in the browser and test if it worked for us, and the implementation from our dev side was pretty straightforward - Product Fruits' knowledge base is very good and provided all of the info that they needed Review collected by and hosted on G2.com.

The analytics tool could be improved - it only lets you select a single tour or checklist, rather than multiple or as a whole (we have parallel, but slightly different tours for different users). It's not the end of the world as the HubSpot integration works very well and we can build reports there

There are some minor issues that pop up sometimes, usually due to the settings on the tour and me not being having the dev skills to really know what's going on (such as some cards not showing up, segmentation not working properly). However their support team (shoutout to Rob) are very knowledgable and quick to reply in cases like this, so it definitely wouldn't put me off Review collected by and hosted on G2.com.

it's a very flexible and powerfull product that really adapt to your needs, there is a lot of different options. The team is really reactive and helpfull when you have a question. The Review collected by and hosted on G2.com.

the flexibility of the system comes with the cost of being complex to understand at the beginning... but once you've understood the different concepts, it easy to use...also all the options possible might scare a little bit at the begining but again, they are option to fine tune what is already working perfectly if needed... Review collected by and hosted on G2.com.

The platform is easy to use with effective documentation, but the shining star is the support team. They have provided the best customer support service of any tool I've used in a long time. They answer almost immediately (seemingly any time of day), find answers quickly, and work through roadblocks with me on the fly. Integration with HubSpot has been easy and my implementation has been much less painful than i expected. Impressive! Review collected by and hosted on G2.com.

There are some small quirks such as limitations on hint icon placement, but nothing major. I've been able to find a solution for most of what I need. Review collected by and hosted on G2.com.

Product Fruits has the best support I have ever known. The team is always available within 1-3 minutes. If you think their service can't be topped, they surprise you again and again. Today I got a new function within 2-3 minutes. This feauture was enabled especially for my company. I was speechless. The team always offers workshops that help me to understand new helpful features, which will be developed constantly.

The Product Fruits team analyses all inputs provided by customers very carefully. Many of my inputs have already been implemented as new features or small adjustments. You feel taken seriously and in good hands.

The product is very easy to implement and to use. Product Fruits has a lot of useful videos with information that helps me as an administrator.

Training of the new Product Fruits administrators is very easy and fun because the product is very structured and easy to understand.

Product Fruits' licence model is very fair and transparent. You only pay for the actual number of active users. This is not the case for every provider. Review collected by and hosted on G2.com.

Nothing. I am very satisfied with Product Fruits. Review collected by and hosted on G2.com.

I have never seen a more helpful customer support team. With every question I had, they were so fun and useful in their responses, and it was always resolved very quickly.

Also, we really love the product as it is super customizable and easy to integrate. Review collected by and hosted on G2.com.

There is nothing I dislike about the product so far. Review collected by and hosted on G2.com.

We signed up for PF not knowing exactly what to expect. I like the ease of use and number of features it offers to add tooltips and guides to your system. After installing the correct code on the back end, updating and creating tips/guides is super easy and very simple to teach others.

We tried a similar service with an APp we already use for chat support. It had many more limitations and issues than we experienced with Product Fruits and it just wasn't as flexible overall. Review collected by and hosted on G2.com.

The initial setup and learing from scratch can be difficult. PF team is always ready to connect and answer any questions that come up, though and they tend to be faster than some of our other companies we work with. Review collected by and hosted on G2.com.