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At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (73.4% of reviews)
Entry-Level Pricing
No pricing available
$12.00 1 Device Per Year
NinjaOne
Star Rating
(3,207)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOnePDQ Connect
Star Rating
(351)4.6 out of 5
Market Segments
Mid-Market (73.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Device Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher G2 Score compared to PDQ Connect. Users appreciate its versatility, noting that it effectively handles device management, monitoring, and application management, making it a comprehensive solution for IT teams.
- According to verified reviews, NinjaOne's implementation process is praised for being intuitive and quick, with users highlighting the ease of deployment and the reliability of its remote screen sharing capabilities. In contrast, while PDQ Connect is also noted for its ease of use, it doesn't match the same level of satisfaction in overall performance.
- Users say that NinjaOne's patch management features are particularly strong, with continuous updates and AI analysis making the process smoother. This is a notable advantage over PDQ Connect, where users have mentioned that while patching is quick, it lacks the same depth of features and flexibility.
- Reviewers mention that both products offer solid support, but NinjaOne stands out with a higher quality of support rating. Users have expressed satisfaction with NinjaOne's responsiveness and helpfulness, while PDQ Connect, although effective, does not receive the same level of acclaim in this area.
- G2 reviewers highlight that NinjaOne's user interface is designed for efficiency, making it easy for IT teams to navigate and manage tasks. PDQ Connect, while user-friendly, has been noted to have a slightly less intuitive interface, which can impact day-to-day usability for some users.
- According to recent feedback, NinjaOne's ability to integrate various functionalities into one platform is a significant advantage, allowing for seamless management of both software and scripts. PDQ Connect, while effective for cloud-based deployment, is seen as more limited in its overall feature set, which may not meet the needs of all users.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availablePDQ Connect
Basic
$12.00
1 Device Per Year
Rapid patch management & robust inventory insights
- Device inventory
- Prebuilt & custom packages
- Custom fields & reports
Free Trial
NinjaOne
Free Trial is available
PDQ Connect
Free Trial is available
Ratings
Meets Requirements
9.1
3,034
8.9
256
Ease of Use
9.1
3,068
9.1
257
Ease of Setup
9.2
2,867
9.2
251
Ease of Admin
9.2
2,747
9.4
232
Quality of Support
9.2
2,911
9.1
233
Has the product been a good partner in doing business?
9.5
2,684
9.4
229
Product Direction (% positive)
9.7
3,018
9.7
255
Features by Category
Administration
8.2
652
Not enough data
8.7
670
Not enough data
8.2
672
Not enough data
Service Desk
8.0
663
Not enough data
7.8
652
Not enough data
7.7
630
Not enough data
Management
8.3
615
Not enough data
9.0
622
Not enough data
8.7
600
Not enough data
8.8
596
Not enough data
8.4
579
Not enough data
Functionality
7.5
602
Not enough data
8.5
610
Not enough data
8.8
630
Not enough data
8.9
629
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.9
174
Not enough data
6.7
172
Not enough data
6.9
170
Not enough data
6.7
171
Not enough data
6.7
170
Not enough data
6.7
168
Not enough data
6.8
167
Not enough data
Compatibility
8.8
308
Not enough data
8.1
284
Not enough data
8.3
285
Not enough data
8.2
275
Not enough data
Management
Feature Not Available
Not enough data
8.2
286
Not enough data
8.6
289
Not enough data
8.8
303
Not enough data
9.1
303
Not enough data
Compliance
8.7
282
Not enough data
8.4
275
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
62
Not enough data
7.2
62
Not enough data
7.6
63
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
63
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
336
Not enough data
8.9
352
Not enough data
8.5
340
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
345
Not enough data
8.5
335
Not enough data
8.3
326
Not enough data
Management
8.2
325
Not enough data
8.8
327
Not enough data
8.7
328
Not enough data
Agentic AI - Online Backup
7.5
73
Not enough data
7.3
72
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.2
71
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1947
|
Verified
Not enough data
8.5
464
Not enough data
8.1
443
Not enough data
Monitoring and Management
9.3
1934
|
Verified
Not enough data
8.4
1826
Not enough data
8.6
1880
|
Verified
Not enough data
8.9
1930
|
Verified
Not enough data
8.2
448
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
438
Not enough data
Service Management
9.1
1854
|
Verified
Not enough data
8.0
433
Not enough data
7.2
424
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
464
Not enough data
7.0
461
Not enough data
7.1
455
Not enough data
6.8
450
Not enough data
6.8
451
Not enough data
6.9
447
Not enough data
6.9
444
Not enough data
Scope
8.7
411
Not enough data
8.8
420
Not enough data
Security
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Not enough data
Management
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Not enough data
Functionality
8.8
652
Not enough data
8.9
668
Not enough data
8.0
614
Not enough data
8.7
610
Not enough data
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.3
253
Not enough data
Management
8.2
570
Not enough data
8.2
579
Not enough data
7.6
537
Not enough data
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
244
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
242
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
126
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Monitoring
9.2
549
|
Verified
Not enough data
9.2
547
|
Verified
Not enough data
8.5
501
|
Verified
Not enough data
7.1
196
Not enough data
Management Tools
8.2
489
Not enough data
8.6
504
|
Verified
Not enough data
8.5
485
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
94
Not enough data
7.4
94
Not enough data
7.6
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Not enough data
Asset Inventory
8.9
1122
Not enough data
8.8
1113
Not enough data
7.7
1020
Not enough data
Feature Not Available
Not enough data
8.1
1047
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.3
226
Not enough data
7.2
223
Not enough data
7.4
221
Not enough data
7.1
218
Not enough data
7.1
217
Not enough data
7.0
219
Not enough data
7.0
217
Not enough data
Management
9.1
1077
Not enough data
8.7
1025
Not enough data
8.1
992
Not enough data
8.1
1017
Not enough data
Administration
9.2
1548
9.4
85
8.7
1507
8.6
45
7.8
1411
8.2
32
9.1
1544
9.4
96
8.9
1471
8.4
32
8.8
1505
9.0
43
Maintenance
9.1
1535
9.4
72
7.7
1326
7.0
27
Communication
7.9
1372
7.4
35
Feature Not Available
5.4
24
Feature Not Available
5.2
23
7.2
1299
7.3
28
Security
8.3
1340
9.0
25
8.4
1369
9.5
30
Device Support
7.6
1335
7.7
30
8.4
1404
7.9
39
8.4
1392
7.8
31
Performance
8.2
1460
8.3
62
Functionality
8.8
318
Not enough data
7.9
291
Not enough data
8.1
295
Not enough data
8.6
307
Not enough data
Performance
8.8
313
Not enough data
8.5
300
Not enough data
Feature Not Available
Not enough data
8.6
304
Not enough data
Agentic AI - PC Backup
7.2
88
Not enough data
7.1
88
Not enough data
7.0
87
Not enough data
7.1
87
Not enough data
Generative AI
Feature Not Available
3.5
80
Management and Discovery - IT Documentation
8.3
222
Not enough data
8.3
221
Not enough data
8.7
222
Not enough data
Operations - IT Documentation
8.3
219
Not enough data
8.7
220
Not enough data
8.3
222
Not enough data
Generative AI - Autonomous Endpoint Management
7.1
63
Not enough data
7.2
64
Not enough data
7.2
63
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.5
74
Not enough data
8.1
71
Not enough data
7.8
67
Not enough data
8.8
74
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
427
Not enough data
Operating System
9.1
473
Not enough data
8.0
465
Not enough data
8.2
451
Not enough data
Management
8.5
456
Not enough data
8.2
434
Not enough data
8.2
432
Not enough data
8.1
433
Not enough data
8.2
434
Not enough data
Security
8.5
441
Not enough data
8.5
438
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
702
Not enough data
Platform
7.8
690
Not enough data
9.0
713
Not enough data
8.2
674
Not enough data
8.4
706
Not enough data
8.2
690
Not enough data
Security
8.6
705
Not enough data
9.1
718
Not enough data
7.6
663
Not enough data
8.6
688
Not enough data
8.1
668
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Categories
Categories
Shared Categories
NinjaOne and PDQ Connect are categorized as Endpoint Management, Patch Management, and Remote Support
Unique Categories
NinjaOne is categorized as Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
PDQ Connect has no unique categories
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PDQ Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.8%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Information Technology and Services
7.8%
Manufacturing
7.0%
Primary/Secondary Education
5.9%
Education Management
5.9%
Higher Education
5.1%
Other
68.4%
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
PDQ Connect has no discussions with answers
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