pbSmartPostage

2.8
(4)

pbSmartPostage is an online shipping and mailing solution that is designed to help you manage time and money by allowing you to print your own compliant shipping labels and postage stamps with the ability to track, and more.

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pbSmartPostage Reviews

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Showing 4 pbSmartPostage reviews
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Leila V.
Validated Reviewer
Review Source
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"Made mailing super easy but beware of billing practices"

What do you like best?

PB Smart Postage made mailing things for work a breeze, it was super easy to print labels directly onto envelopes and packages, there was no weird math involved and no trying to keep up with the ever-changing mail rates.

What do you dislike?

Pitney Bowes billing can be a nightmare. They would charge us twice for the same month, claim that they found out we didn't pay a bill two years after the fact and re-charge our card without our permission (even though we had records that each bill was paid on time, thank you non-profit audit standards!). Trying to reconcile billing was terrible, because each time I talked to a different customer service representative, and was met with hostility and "our billing can't be wrong." We switched to paying with check for a constant paper trail, and then they'd claim our payment was late when they cashed the check a week before the due date. ??? It was never fun dealing with their billing department.

What problems are you solving with the product? What benefits have you realized?

It made it easy for employees to ship and mail things from our office, and it saved them a trip to the post office.

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Rachel R.
Validated Reviewer
Verified Current User
Review Source
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"Pitney Bowes Shipping Made Easy"

What do you like best?

I ship out a lot of jewelry! One of my first goals was when I had to go to the Post Office, not to have to wait in long lines to ship all my items out to customers. I found out about Pitney Bowes smart postage on their Mail System products. It was an easy set up in my home office, and now I print my own postage for items I ship out. All I do is drop off a box at the Post Office and I'm on my way! It has drastically lessened the time I spend shipping items!

What do you dislike?

When it comes to saving money for my business, Pitney Bowes shipping labels and ink cost more than other similar products out there.

Recommendations to others considering the product:

If you spend a lot of time at the Post Office shipping orders, give Pitney Bowes a try!

What problems are you solving with the product? What benefits have you realized?

I am just spending a few extra minutes weighing and placing labels on each order, but saving so much time at the Post Office. That to me is well worth it!

What Courier solution do you use?

Thanks for letting us know!
Marissa E.
Validated Reviewer
Review Source
content

"A good product but was not for us"

What do you like best?

the product was all web-based so you could access it from any computer

What do you dislike?

we would have to set up an additional account to pay for postage and we already have an account on our postage machine - I don't understand why we just couldn't use the existing account.

Recommendations to others considering the product:

Be aware you will need to set up another funding account to use this product, which doesn't make sense if you already have a Pitney Bowes account on your freestanding postage machine.

What problems are you solving with the product? What benefits have you realized?

none, as we decided to not use this product

AA
Administrator in Automotive
Validated Reviewer
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Pitney Bowes"

What do you like best?

The ease of not having to go to post office

What do you dislike?

A lot of updates required to stay current

What problems are you solving with the product? What benefits have you realized?

Over applying postage

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