pbSmartPostage Reviews & Product Details

pbSmartPostage Overview

What is pbSmartPostage?

pbSmartPostage is an online shipping and mailing solution that is designed to help you manage time and money by allowing you to print your own compliant shipping labels and postage stamps with the ability to track, and more.

pbSmartPostage Details
Product Description

pbSmartPostage is an online shipping and mailing solution that is designed to help you manage time and money by allowing you to print your own compliant shipping labels and postage stamps with the ability to track, and more.


Seller Details
Seller
Pitney Bowes
Ownership
NYSE: PBI
Company Website
Year Founded
1920
HQ Location
Stamford, CT
Total Revenue (USD mm)
$3,406
Twitter
@PitneyBowes
28,367 Twitter followers
LinkedIn® Page
www.linkedin.com
11,579 employees on LinkedIn®
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pbSmartPostage Reviews

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Communications Manager
Individual & Family Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

PB Smart Postage made mailing things for work a breeze, it was super easy to print labels directly onto envelopes and packages, there was no weird math involved and no trying to keep up with the ever-changing mail rates. Review collected by and hosted on G2.com.

What do you dislike?

Pitney Bowes billing can be a nightmare. They would charge us twice for the same month, claim that they found out we didn't pay a bill two years after the fact and re-charge our card without our permission (even though we had records that each bill was paid on time, thank you non-profit audit standards!). Trying to reconcile billing was terrible, because each time I talked to a different customer service representative, and was met with hostility and "our billing can't be wrong." We switched to paying with check for a constant paper trail, and then they'd claim our payment was late when they cashed the check a week before the due date. ??? It was never fun dealing with their billing department. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It made it easy for employees to ship and mail things from our office, and it saved them a trip to the post office. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The ease of not having to go to post office Review collected by and hosted on G2.com.

What do you dislike?

A lot of updates required to stay current Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Over applying postage Review collected by and hosted on G2.com.

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Mother/Homemaker
Consumer Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I ship out a lot of jewelry! One of my first goals was when I had to go to the Post Office, not to have to wait in long lines to ship all my items out to customers. I found out about Pitney Bowes smart postage on their Mail System products. It was an easy set up in my home office, and now I print my own postage for items I ship out. All I do is drop off a box at the Post Office and I'm on my way! It has drastically lessened the time I spend shipping items! Review collected by and hosted on G2.com.

What do you dislike?

When it comes to saving money for my business, Pitney Bowes shipping labels and ink cost more than other similar products out there. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you spend a lot of time at the Post Office shipping orders, give Pitney Bowes a try! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am just spending a few extra minutes weighing and placing labels on each order, but saving so much time at the Post Office. That to me is well worth it! Review collected by and hosted on G2.com.

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Senior Manager, Membership Value
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

the product was all web-based so you could access it from any computer Review collected by and hosted on G2.com.

What do you dislike?

we would have to set up an additional account to pay for postage and we already have an account on our postage machine - I don't understand why we just couldn't use the existing account. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be aware you will need to set up another funding account to use this product, which doesn't make sense if you already have a Pitney Bowes account on your freestanding postage machine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

none, as we decided to not use this product Review collected by and hosted on G2.com.

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