pbSmartPostage Reviews

PB Smart Postage made mailing things for work a breeze, it was super easy to print labels directly onto envelopes and packages, there was no weird math involved and no trying to keep up with the ever-changing mail rates.

Pitney Bowes billing can be a nightmare. They would charge us twice for the same month, claim that they found out we didn't pay a bill two years after the fact and re-charge our card without our permission (even though we had records that each bill was paid on time, thank you non-profit audit standards!). Trying to reconcile billing was terrible, because each time I talked to a different customer service representative, and was met with hostility and "our billing can't be wrong." We switched to paying with check for a constant paper trail, and then they'd claim our payment was late when they cashed the check a week before the due date. ??? It was never fun dealing with their billing department.

It made it easy for employees to ship and mail things from our office, and it saved them a trip to the post office.

I ship out a lot of jewelry! One of my first goals was when I had to go to the Post Office, not to have to wait in long lines to ship all my items out to customers. I found out about Pitney Bowes smart postage on their Mail System products. It was an easy set up in my home office, and now I print my own postage for items I ship out. All I do is drop off a box at the Post Office and I'm on my way! It has drastically lessened the time I spend shipping items!

When it comes to saving money for my business, Pitney Bowes shipping labels and ink cost more than other similar products out there.

If you spend a lot of time at the Post Office shipping orders, give Pitney Bowes a try!

I am just spending a few extra minutes weighing and placing labels on each order, but saving so much time at the Post Office. That to me is well worth it!

the product was all web-based so you could access it from any computer

we would have to set up an additional account to pay for postage and we already have an account on our postage machine - I don't understand why we just couldn't use the existing account.

Be aware you will need to set up another funding account to use this product, which doesn't make sense if you already have a Pitney Bowes account on your freestanding postage machine.

none, as we decided to not use this product

The ease of not having to go to post office

A lot of updates required to stay current

Over applying postage