I like Narvar’s estimated delivery dates at checkout. Its exchange flow lets customers choose a replacement item during a return, and we now keep a meaningful share of revenue that used to go out as refunds. I also value the carrier performance visibility. I can see on-time delivery rates by carrier and region and use hard numbers for annual carrier contract renegotiations instead of anecdotes. During setup, our implementation manager kept things moving with structured weekly calls and a shared launch plan. Review collected by and hosted on G2.com.

I found setup quite confusing and difficult at first, though that seemed normal for a platform at this level. It took about nine weeks from kickoff to launch. Changes also require more coordination than I’d like. Some tracking page updates and return rule changes have to go through our account manager instead of being self-serve, which adds a day to simple tweaks. I’d like admins to have more configuration options directly. Review collected by and hosted on G2.com.