G2

Anna N.

Mid-Market (51-1000 emp.)

Originally submitted 1/26/2026

"Automated Shipment Updates That Drive Revenue, with Reporting Gaps"

4.5/5

What do you like best about Narvar?

I use Narvar for our shipment notification emails and tracking pages. It helps answer customers’ questions about where their orders are, supports proactive communication, and improves the post-purchase customer experience. I like that it helps bring in incremental revenue; we expect to make $2 million this year from the emails. The emails get high-intent engagement, and customers are more excited to receive their products. The automated communication keeps customers informed without me and my team having to build and manage every touchpoint. Setup was easy, and the team was super helpful. Review collected by and hosted on G2.com.

What do you dislike about Narvar?

I’d like better Salesforce integration to see customer visibility and journey coordination. Improve revenue attribution to understand true incremental revenue. Segmentation and personalization so we can send more relevant messaging and repeat purchases. Review collected by and hosted on G2.com.

What problems is Narvar solving and how is that benefiting you?

I use Narvar for shipment emails and tracking pages that answer order questions and keep customers informed after purchase. Automated messages save my team from managing every touchpoint, support high-intent engagement, and emails are expected to bring in $2 million this year; customers are more excited to receive their products. Review collected by and hosted on G2.com.