Paycom Reviews & Product Details

I like the intention, but the execution and training is terrible. Review collected by and hosted on G2.com.

It is probably my company configuration, so take this in knowing that the people configuring Paycom at my company are not good with computers...at. all.

New interface is difficult to use - menu bars magically expand! BUT they actually move the menu item that you are on so you are no longer on the menu you wanted to look at *magic*

You can approve this timecard! BUT the employee hasn't approved, so clicking on the Approve button will make it look like you approved when you haven't so someone from HR WILL come to your desk to tell you that you have to review the timecards still *more magic*

OH! You manage people?! Great news - you get to have TWO COMPLETELY DIFFERENT INTERFACES to navigate your HR stuff and the other people's HR stuff *even more magic*

BUT WAIT there's MORE! You not only have two different interfaces, but once you login on the manager portal, you no longer get to navigate back to your employee portal - no no, you get to logout completely then log back in *so much magic*

Help is not helpful. The ai references articles and menus that don't exist - largely because the interface has been overhauled but the help articles were left behind.

The AI "I want" feature is well intended but would be best if integrated into teams so I can type a message "submit PTO request for 8 hours on Friday" and the PTO request is generated for my approval then sent instead of forcing me into a totally different app that takes FOREVER to load then surfaces a list of menus and articles that are pointing at the wrong thing.

That the configuration is so botched is an indication that the UI is terrible everywhere and not just at the employee and manager level. Review collected by and hosted on G2.com.

It is user friendly. I like how you can go in and manage your PTO and see your balances and approve your time card. There is a lot Paycom offers that is beneficial to the employee and employer. I use it on the Manager side and it is super user friendly to keep up with employees' time off via PTO, vacation, sick leave, etc. Review collected by and hosted on G2.com.

I have nothing I dislike about Paycom at the time of the survey. Review collected by and hosted on G2.com.

I really like that everything is housed in one platform. Having HR, Payroll, and the Learning Management System all in one place makes it much more efficient. I also find Paycom to be very intuitive and user-friendly. Another thing I've appreciated is that the Paycom support team is always available to help, and when you reach out, they genuinely understand the platform and are able to provide knowledgeable assistance. Review collected by and hosted on G2.com.

Occasional software glitches, such as video content within the LMS not loading properly, along with file size limitations and certain LMS restrictions, are typically addressed or available through dedicated learning management systems. Review collected by and hosted on G2.com.

The Paycom portal is very easy to use and navigate. The layout is clean and not overcrowded, which makes it easy to find what you are looking for without having to search through too many options. Overall, the portal is user-friendly and straightforward. Review collected by and hosted on G2.com.

At this time, I haven't encountered any major issues or features that I particularly dislike. My experience with the portal has been positive so far. Review collected by and hosted on G2.com.

I've used Paycom at two different non-profit organizations and the capabilities have met our needs and then some. This year in particular, many development requests have been completed that have really improved the overall use of the system. It has improved the client experience as well as the employee experience. Review collected by and hosted on G2.com.

The client access home screen was updated to remove the green banner for the menu. Everything is white which makes it hard to spot what you are looking for. Also, some of the filtering is hard to do on Reports. You don't have enough options at times or the ability to group them together or look for "null" values. Review collected by and hosted on G2.com.

Paycom is all one system. Payroll, benefits, expenses, evaluations, FMLA, etc are all combined so it's not trying to push info from one system to another. It's so easy to use for admins, managers and employees. The service is exceptional. Review collected by and hosted on G2.com.

The only issue I have found is with evaluations. The percentages from score to merit increase are a challenge. Review collected by and hosted on G2.com.

What I like best about Paycom is how user-friendly and convenient the system is. It makes it easy to access important information, manage payroll and benefits, track time, and complete HR-related tasks all in one place. I also appreciate that the platform helps streamline processes and saves time. Review collected by and hosted on G2.com.

One thing I dislike about Paycom is that some features can be difficult to navigate or may require several steps to complete a simple task. At times, finding specific information or understanding certain functions can be confusing. More streamlined navigation and clearer guidance would make the overall experience even better. Review collected by and hosted on G2.com.

Paycom's user interface is very clean, intuitive, and easy to use. The website loads quickly, and things are easy to find because the drop down menus are labeled so clearly. Review collected by and hosted on G2.com.

Attesting to voluntarily skipped lunches can be a bit of a hassle. It's weird that it's on the "read only" time sheet, and not the main time sheet. It would be nice to make it so if it is EXACTLY 6 hours or less, that we can write it off. I've clocked out for exactly 6 hours, and it wouldn't let me do it. As far as I can tell, the 6 hour mark is when it doesn't allow you to write off the lunch without having to go through a laborious process. Review collected by and hosted on G2.com.

The portal is very easy to use and it is interactive. Review collected by and hosted on G2.com.

Customer service is not at the highest level. Over the past few years we have had a revolving door of account reps, relationship managers and dedicated service teams. We are not informed when our reps leave or get reassigned. We must always reach out to the rep and have our benefits brokers step in and literally "train" our reps on compliance and how to use their own system. Review collected by and hosted on G2.com.

I have a lot of duties since my role is accounting and I feel like Paycom is easy to navigate. I usually find the reports or data I need very quickly. Review collected by and hosted on G2.com.

I don't really have any complaints about Paycom. Any customization I can think of can be done very quickly so I don't feel I am stuck with something we can't use. Review collected by and hosted on G2.com.