parcelLab Reviews & Product Details

parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include tracking shipments, providing real-time and personalized updates to customers, as well as running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 350 carriers worldwide, parcelLab ensures that customers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals and communications to forecasting and beyond. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency and customer-centric features positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience.

Product Website

Seller

parcelLab

Discussions

parcelLab Community

Languages Supported

German, English, French

Product Description

parcelLab is a post-purchase software platform that enhances customer engagement and loyalty. It streamlines the shopping journey, from conversion to order tracking and returns management.

Overview by

Anton Eder (Founder parcelLab 📦 Helping e-commerce retailers with post-purchase communication)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

parcelLab Integrations

(19)

Verified by parcelLab

parcelLab Media

parcelLab Demo - Post-purchase communication

Keep customers in the loop, engaged, and loyal with real-time, automated updates.

parcelLab Demo - Split-shipment communications

Effortless split-shipment management, ensuring customers get real-time updates on multiple packages in one view.

parcelLab Demo - Real-time order tracking pages

Seamlessly embed a customizable tracking page directly on your website.

Easily manage returns with flexible rules that adapt to customer needs, product types, and business policies.

parcelLab Demo - Personalized return communications

Automate return notifications across email, SMS, and push to keep customers informed.

Official Downloads

(5)

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U.S. eCommerce Shipping Experience Study

Choosing the right returns experience management solution

The Total Economic Impact of parcelLab Engage

G2 reviews are authentic and verified.

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Zach K.

customer support agent

Mid-Market (51-1000 emp.)

11/20/2025

"no shipment calls more sales calls"

5/5

What do you like best about parcelLab?

Very good parcel tracking site, which is good for customer. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Sometimes it should be more self-explanatory, but all in all it is not bad. Review collected by and hosted on G2.com.

Hany E.

Customer service consultant

Small-Business (50 or fewer emp.)

11/6/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"User-Friendly and Invaluable for the Long Term"

5/5

What do you like best about parcelLab?

Being User-Friendly and very useful on the long term. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

nothing at the moment to be honest, it is all good Review collected by and hosted on G2.com.

Emilio P.

Customer Service Representative

Enterprise (> 1000 emp.)

3/21/2025

"Tracking is simple, all the tracking details are available, and you can check on the carrier site."

5/5

What do you like best about parcelLab?

I like the history of communications sent to a customer by order number it makes tracking by date easy. I also like the resend to another email option for all the previously sent emails, this makes customer support a snap when they have an email typo for an order. The History tree of communications is awesome! It is also easy to change between order numbers and between separate shipments within orders. I like the way it integrates the contents of the order into the carrier tracking number. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

It has only happened once so I'm not sure if it counts. I registered a return, and the customer had received the email with return instructions, but the return did not show up right away in the order number history. It is showing up fast again now. Review collected by and hosted on G2.com.

Karolina R.

customer services representative

Mid-Market (51-1000 emp.)

4/23/2025

"It is friendly and easy to use"

3.5/5

What do you like best about parcelLab?

It is easy to navigate and find the information

It helps brands stay in touch with customers throughout the delivery journey, offering proactive updates and tracking info. This reduces customer frustration and helps brands manage expectations.

Real-time tracking updates ensure that customers are always in the loop, which helps to reduce customer service inquiries about the status of their orders. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

While the platform is very powerful, users sometimes mention they’d like more self-service options rather than relying on parcelLab support for certain customizations. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

It automates and personalizes post-purchase communication, keeping customers updated with real-time delivery status, delays, and any potential issues.

Benefit: This proactive communication builds trust, reduces customer anxiety, and often leads to fewer customer service inquiries, as customers feel more informed and in control of the process. Review collected by and hosted on G2.com.

Julio F.

Customer service agent

Enterprise (> 1000 emp.)

4/2/2025

"Very good experiece with parcel lab, very user friendly"

5/5

What do you like best about parcelLab?

It is easy to find what you are looking for and it works smoothly Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Sometimes it takes a minute to load the website Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

2/19/2025

"Tracking Made Easy"

5/5

What do you like best about parcelLab?

ParcelLab is one of the most important tools used by our CS agents. The automatic notifications keep helping in reducing the amount of contacts received, especially the possibility of resending and changing the email in case the customer made a previous typo. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

No downsides, the only thing would be the current timeout being too little. Review collected by and hosted on G2.com.

Verified User in Sporting Goods

Enterprise (> 1000 emp.)

3/25/2025

"Adaptable, great and fast service"

4.5/5

What do you like best about parcelLab?

There was no feature for which the development team could not find a solution.

Integration in the front end is incredibly simple, but still highly customisable.

Data on deliveries and returns in the backend is useful and offers great BI insights.

Our customer support team greatly appreciates the ability to view the progress of an order directly in PL in a kind of feed and regularly (on a daily bases) uses the option of subsequently extracting labels for returns. The work has become much easier at this point. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Sometimes you have to click your way through the menus to get where you want to go.

The filters could work a little more intuitively. For example, you have to select a filter and then activate it in a second step by clicking on a slider. Review collected by and hosted on G2.com.

Steve E.

Senior IT Business Analyst

Enterprise (> 1000 emp.)

2/24/2025

"Really supportive team that have a wonderfully simple tool"

5/5

What do you like best about parcelLab?

It's not over-engineered. They've taken what a business truly needs and have created that. There is little in the way of configuration from a front end approach and it's surprisingly refreshing. That way you get what is important not what you think you want. Don't get me wrong, they still have the ability to support some edge case reporting requirements and will take feedback on board. The implementation was seamless and very straight forward. Initially our CSR and logistics team weren't keen on managing yet another system to cater for logistics and customer content. Until they had a demo. And PL, even though the implementation was complete, still supported onboarding of our staff with training and further training if required. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

We are probably quite a bit different from their normal customers, and while it was still our fault in how we migrated data over prior to go live, a more formal implementation plan may have been helpful. I am probably being overly critical though. It was raised, we ignored and we had to scramble for 2 days to meet our deadline. ParcelLab still supported us through that integration piece. and we hit the goal. Review collected by and hosted on G2.com.

Arturo Adrian L.

First line bilingual chat and phone agent.

Small-Business (50 or fewer emp.)

3/6/2025

"Workload reduced with this tool."

4/5

What do you like best about parcelLab?

When i first came in almost 6 months ago my parcel lab was not working, whenever we got it active, it made my job simpler, as i can look at more deeply into tracking informations, communications sent to customers, etc. I would love to be able to leave notes for the carriers i dont know if that could be possible from parcel lab. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Sometimes not working, my access gets denied every now and then, and i do depend a lot on parcelab to report missing parcels. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Whenever a package is states as delivered, we can claim it so carrier can review, that helps us if the package is not supposed to be delivered anymore they can resend that back to our warehouse.

We can also resend notifications to different emails from the customers, providing more accurate information about the tracking. Review collected by and hosted on G2.com.

Angeles S.

Customer Service Agent

Enterprise (> 1000 emp.)

3/6/2025

"Good tracker for packages"

5/5

What do you like best about parcelLab?

It's easy to navigate and understand, it makes really easy to check all the information about the parcel we are investigating. It allows to resend important emails to the customer and also to change the detail of the email address if there's a typo. I have to use almost always, in every interaction I have. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

The claim for missing items doesn't allow to choose exactly which item is missing.

Unclear information regarding post-action follow-up, although it might be more an internal issue. Not possible to change the appearance of the system to a dark mode, not all options available (forbidden disclaimer) Review collected by and hosted on G2.com.