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Happy Returns Media

Happy Returns Demo - Online Returns and Exchange Solution
Reduce costs and retain revenue with returns software and reverse logistics.
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Happy Returns Reviews (11)

Reviews

Happy Returns Reviews (11)

4.8
11 reviews

Pros & Cons

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Tais D.
TD
Customer Service Specialist
Small-Business (50 or fewer emp.)
"Best headache-free way to make returns and refunds"
What do you like best about Happy Returns?

I love their return options

Happy Returns offers a variety of return options to fit different needs. I particularly appreciated the in-person return option at local Return Bar locations. This allowed me to return my items without the hassle of packaging them and going to a post office. Plus, there were no return shipping fees, which is always a bonus! Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

One aspect that might be less favorable about Happy Returns is that their network of Return Bars might not be as extensive in some areas compared to others. This could potentially limit convenience for customers who rely on in-person returns but don't have a nearby Return Bar location. Review collected by and hosted on G2.com.

Pinky L.
PL
Customer Care Specialist
Mid-Market (51-1000 emp.)
"Happy with Happy Returns"
What do you like best about Happy Returns?

I like that it's a user-friendly interface. So easy to navigate, pull reports, and check returns. Since it facilitates instant refunds or exchanges, it minimizes the time customers have to wait for their refunds or replacements. Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

I think the downside with proactive refunds and exchanges would be customers taking advantage of this and returning damaged items. Review collected by and hosted on G2.com.

Jenniffer M.
JM
Client Service Manager
Small-Business (50 or fewer emp.)
"Happy Returns is a refined platform and super simple to use."
What do you like best about Happy Returns?

This is a user-friendly platform and easy to access. Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

There's no visibility to the return process as we can't truly confirm the package has been received. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Convenient return experience"
What do you like best about Happy Returns?

It's really easy to drop off my returns at a local store like Ulta. Simple code scan and drop off! Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

Could use more stores that accept the returns Review collected by and hosted on G2.com.

Kristína P.
KP
Operations Manager
Small-Business (50 or fewer emp.)
"Great way to return goods from customers perspective"
What do you like best about Happy Returns?

What I like best about Happy Returns is their seamless and user-friendly return process. Overall, Happy Returns makes the return process quick, easy, and environmentally friendly. Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

One aspect I dislike about Happy Returns is the limited availability of drop-off locations in certain areas, which can be inconvenient for customers who do not live near a designated spot. I used the service through ASOS, and post office was the only drop-off point (long wait). Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
"Decent option"
What do you like best about Happy Returns?

HR is a nice way to integrate automated returns for customers but it does have its limitations. Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

Better options for managing defective items and ability to make changes to orders within the dashboard all need to be improved. Also I've had some difficulties with getting help from the customer support team Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Small-Business (50 or fewer emp.)
"So far, the easiest way to return packages"
What do you like best about Happy Returns?

Simplicity, everything is straightforward, saving time, immediate refund... Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

So far, everything is great, nothing I could complain about... Review collected by and hosted on G2.com.

Melissa O.
MO
Client Service Manager
Mid-Market (51-1000 emp.)
"Happy Returns"
What do you like best about Happy Returns?

The platform is super user friendly, both for customers and for users Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

The only thing that I don't like It's that sometimes we have issues with Gift returns. Review collected by and hosted on G2.com.

Francisco C.
FC
Customer Service Experience Associate
Mid-Market (51-1000 emp.)
"Excellent tool for returns!"
What do you like best about Happy Returns?

It not only allows returns to be really easy. It also offers the option to have other tools such as exchanges and labels. Based on other competitors I feel like thee interface is super user friendly. Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

I believe that overall Happy Returns offer all of the tools necessary to make the process of return as easygoing and straightforward as possible. I would only suggest for it to offer more options for customers directly. Review collected by and hosted on G2.com.

Alex G.
AG
Customer service experience associate
Mid-Market (51-1000 emp.)
"Such an awesome tool!"
What do you like best about Happy Returns?

It's really user-friendly and offers a lot of options that make returns easier. It is especially useful for retail users that need an efficient way to handle orders. Review collected by and hosted on G2.com.

What do you dislike about Happy Returns?

It would be great if it would offer more information on its different views to the customers at the moment of using the platform. Admin mode offers this but it would be cool if the customers could take advantage of it as well. Review collected by and hosted on G2.com.

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