1. [Home](https://www.g2.com/) 2. ... 3. [Shipping Software](https://www.g2.com/categories/shipping) 4. [parcelLab Discussions](https://www.g2.com/products/parcellab/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_23c993895f8ab2a1e5cb64e61081bf75/parcellab.png "Product Avatar Image") ![Reward for good parcelLab reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good parcelLab reviews") ](/products/parcellab/reviews) [ parcelLab ](/products/parcellab/reviews) (288)4.6/5 parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience. Show More * * * ### 53 Discussions ### 54 Participants ### 74.0 Nps Score Already have parcelLab? ### All parcelLab Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is ParcelLab used for? ](/discussions/what-is-parcellab-used-for) What is ParcelLab used for? [ SAP Store Software ](https://www.g2.com/tags/sap-store-software)[ Package Tracking Software ](https://www.g2.com/tags/package-tracking-software)[ Shipping Software ](https://www.g2.com/tags/shipping-software)[ Returns Management Software ](https://www.g2.com/tags/returns-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.&title=parcelLab+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=parcelLab+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=parcelLab+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss%0aAsk+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=parcelLab+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss%0aAsk+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") FE Loading... [Felix E.](https://www.g2.com/users/7a1bde25-1bd5-41ec-9883-8161d0887aae "Felix E.") • about 3 years ago More Options - [ # How does the returns feature work with parcelLab? ](/discussions/how-does-the-returns-feature-work-with-parcellab) Having implemented parcelLab's outbound communication system, we are excited to learn more about the capabilities of the returns management feature. [ Returns Management ](https://www.g2.com/tags/returns-management)[ Returns ](https://www.g2.com/tags/returns)[ Returns Management Software ](https://www.g2.com/tags/returns-management-software)[ Customer-Centric ](https://www.g2.com/tags/customer-centric) [ #customerExperience ](https://www.g2.com/tags/customerexperience)[ SAP Store Software ](https://www.g2.com/tags/sap-store-software)[ Package Tracking Software ](https://www.g2.com/tags/package-tracking-software)[ Shipping Software ](https://www.g2.com/tags/shipping-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.&title=parcelLab+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=parcelLab+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=parcelLab+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss%0aAsk+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=parcelLab+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss%0aAsk+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") SH Loading... [Sebastian H.](https://www.g2.com/users/f7465aa1-ee52-4fc8-a78e-d82cfd2537d7 "Sebastian H.") • about 3 years ago More Options - [ # How long does it take to setup an account? ](/discussions/how-long-does-it-take-to-setup-an-account) Are there any prerequisites or steps users should be aware of before getting started? [ setup time ](https://www.g2.com/tags/setup-time)[ onboarding ](https://www.g2.com/tags/onboarding)[ eCommerce ](https://www.g2.com/tags/ecommerce)[ data integration ](https://www.g2.com/tags/data-integration) [ api ](https://www.g2.com/tags/api)[ customer service ](https://www.g2.com/tags/customer-service)[ customer support ](https://www.g2.com/tags/customer-support)[ SAP Store Software ](https://www.g2.com/tags/sap-store-software)[ Package Tracking Software ](https://www.g2.com/tags/package-tracking-software)[ Shipping Software ](https://www.g2.com/tags/shipping-software)[ Returns Management Software ](https://www.g2.com/tags/returns-management-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.&title=parcelLab+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=parcelLab+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=parcelLab+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss%0aAsk+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=parcelLab+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss%0aAsk+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") CM Loading... [Chika M.](https://www.g2.com/users/14ec3f16-9549-41ad-bd53-206470f71c11 "Chika M.") • about 3 years ago Fullstack Developer Fullstack Developer More Options - [ # How well does parcelLab connect with different e-commerce platforms? ](/discussions/how-well-does-parcellab-connect-with-different-e-commerce-platforms) We are transitioning to Shopify soon. That's why we are keen on a seamless, quick integration process for a smooth operational shift and continued service. [ e-commerce-platform ](https://www.g2.com/tags/e-commerce-platform-684a4173-1eaa-407d-b398-9c204203d02a)[ shopify ](https://www.g2.com/tags/shopify)[ magento ](https://www.g2.com/tags/magento)[ Salesforce Commerce Cloud Consulting Providers ](https://www.g2.com/tags/salesforce-commerce-cloud-consulting-providers) [ Salesforce Commerce ](https://www.g2.com/tags/salesforce-commerce)[ Integrations ](https://www.g2.com/tags/integrations)[ Smooth Transition ](https://www.g2.com/tags/smooth-transition)[ onboarding ](https://www.g2.com/tags/onboarding)[ SAP Store Software ](https://www.g2.com/tags/sap-store-software)[ Package Tracking Software ](https://www.g2.com/tags/package-tracking-software)[ Shipping Software ](https://www.g2.com/tags/shipping-software)[ Returns Management Software ](https://www.g2.com/tags/returns-management-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.&title=parcelLab+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=parcelLab+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=parcelLab+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss%0aAsk+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=parcelLab+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss%0aAsk+parcelLab+questions+and+get+answers+from+expert+users+in+our+parcelLab+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts Start A Discussion * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/899ae27dc8eb1fcf7c68ae98ff6be1b6/parcellab.svg "Product Avatar Image") ### Have you used parcelLab before? Answer a few questions to help the parcelLab community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fparcellab%2Fdiscuss%3Fsmall_ask%3Dparcellab) No ## Top Contributors in parcelLab 1 SH Loading... ### [Sebastian H.](https://www.g2.com/users/f7465aa1-ee52-4fc8-a78e-d82cfd2537d7 "Sebastian H.") 1 pt 2 FE Loading... ### [Felix E.](https://www.g2.com/users/7a1bde25-1bd5-41ec-9883-8161d0887aae "Felix E.") 1 pt 3 CM Loading... ### [Chika M.](https://www.g2.com/users/14ec3f16-9549-41ad-bd53-206470f71c11 "Chika M.") Fullstack Developer 1 pt