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Compare Loop Returns and parcelLab 
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At a Glance
Market Segments
Small-Business (68.3% of reviews)
Mid-Market (54.7% of reviews)
Entry-Level Pricing
Free
No pricing available
Loop Returns
Star Rating
(62)4.7 out of 5
Market Segments
Small-Business (68.3% of reviews)
Entry-Level Pricing
Free
Browse all 3 pricing plansparcelLab
Star Rating
(196)4.6 out of 5
Market Segments
Mid-Market (54.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about parcelLabSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that parcelLab excels in "Order tracking" with a score of 9.5, providing real-time updates that enhance customer satisfaction, while Loop Returns, with a score of 8.9, offers solid tracking but lacks some of the advanced features that parcelLab provides.
- Reviewers mention that Loop Returns shines in "Exchange" transactions, scoring 9.3, which is higher than parcelLab's 8.6, indicating that users find Loop Returns more efficient for handling exchanges, a critical aspect for e-commerce businesses.
- G2 users highlight that parcelLab's "E-commerce integrations" score of 9.4 is superior to Loop Returns' 9.3, suggesting that parcelLab offers a broader range of integrations with popular e-commerce platforms, making it easier for businesses to connect their systems.
- Users on G2 report that Loop Returns has a better "Ease of Use" rating of 9.4 compared to parcelLab's 8.9, indicating that new users may find Loop Returns more intuitive and user-friendly when getting started.
- Reviewers mention that parcelLab's "Shipping" tracking capabilities are rated at 9.4, which is higher than Loop Returns' 8.9, suggesting that parcelLab provides more comprehensive shipping options and better visibility for users managing logistics.
- Users say that while both products have strong "Quality of Support" ratings, Loop Returns scores 9.4 compared to parcelLab's 8.9, indicating that users may experience more responsive and helpful customer service with Loop Returns.
Pricing
Entry-Level Pricing
Loop Returns
OFFSET
Free
Free software + return shipping. All of Loop's best functionality.
Eligible for merchants with over 10,000 annual orders.
- Returns software
- US return shipping labels
- Return Bars®
parcelLab
No pricing availableFree Trial
Loop Returns
No trial information availableparcelLab
No trial information availableRatings
Meets Requirements
9.1
46
9.0
176
Ease of Use
9.4
46
8.8
185
Ease of Setup
9.0
35
9.0
158
Ease of Admin
9.5
34
8.8
71
Quality of Support
9.4
44
8.9
168
Has the product been a good partner in doing business?
9.3
34
9.2
74
Product Direction (% positive)
10.0
42
9.7
172
Features by Category
Labels
Not enough data
8.5
79
Not enough data
8.8
80
Not enough data
8.3
81
Order management
Not enough data
9.4
88
Not enough data
9.0
85
Not enough data
Feature Not Available
Not enough data
9.3
85
Carrier and rate management
Not enough data
Feature Not Available
Not enough data
8.8
81
Not enough data
Feature Not Available
Inventory management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reports
Not enough data
9.0
87
Not enough data
Feature Not Available
Not enough data
8.5
82
Integrations
9.3
33
9.1
93
8.2
14
8.8
89
7.7
18
Feature Not Available
8.7
10
8.7
89
Tracking
8.9
31
9.3
93
9.0
23
8.5
31
Transactions
9.3
34
8.4
90
9.0
23
8.8
86
9.0
34
Feature Not Available
9.1
30
Feature Not Available
Agentic AI - Package Tracking
Not enough data
7.3
24
Not enough data
8.1
24
Not enough data
8.0
24
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Loop Returns and parcelLab are categorized as Returns Management
Unique Categories
Loop Returns has no unique categories
Reviews
Reviewers' Company Size
Loop Returns
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
parcelLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
60.0%
Retail
25.0%
Consumer Goods
5.0%
Consumer Services
3.3%
Sporting Goods
1.7%
Other
5.0%
Retail
22.6%
Consumer Goods
12.6%
Consumer Services
11.6%
Apparel & Fashion
11.6%
Furniture
5.8%
Other
35.8%
Discussions
Loop Returns has no discussions with answers
How well does parcelLab connect with different e-commerce platforms?
1 Comment
TT
We connect well with various e-commerce platforms. We offer standard integrations to Shopify, SAP, Salesforce, Zendesk, Trustpilot, and more. You can find...Read more
How long does it take to setup an account?
1 Comment
TT
At parcelLab, the account setup process is streamlined to ensure efficiency. The process encompasses handling different carriers, languages, and integrations...Read more
How does the returns feature work with parcelLab?
1 Comment
Official Response from parcelLab
We offer a comprehensive returns management feature as part of our post-purchase communication and customer experience services. The returns feature works by...Read more
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