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Compare Loop Returns and parcelLab 
At a Glance
Market Segments
Small-Business (68.3% of reviews)
Mid-Market (55.8% of reviews)
Entry-Level Pricing
Free
No pricing available
Loop Returns
Star Rating
(62)4.7 out of 5
Market Segments
Small-Business (68.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 3 pricing plansparcelLab
Star Rating
(210)4.6 out of 5
Market Segments
Mid-Market (55.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about parcelLabSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that parcelLab excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Loop Returns. Users appreciate its user-friendly interface and excellent customer service, which contribute to a smoother experience when managing returns.
- According to verified reviews, parcelLab's implementation process is praised for being intuitive and straightforward. Users highlight how setting up transactional emails and various use cases requires little prior experience, making it accessible for teams of all sizes.
- Reviewers mention that while Loop Returns is effective in streamlining the returns process, it has a smaller user base reflected in its total number of reviews. Users note that it stores all necessary information for processing returns, which simplifies the experience for customers, but the lack of recent feedback raises questions about its current performance.
- Users say that parcelLab significantly enhances shipping communication by providing timely tracking updates, which reduces support efforts and improves the overall customer experience. This feature is particularly valued by businesses looking to maintain strong customer relationships.
- Reviewers highlight that Loop Returns has been a game-changer for small teams, with one user noting an impressive 80% decrease in ticket volume after implementation. This efficiency is crucial for smaller businesses managing returns independently.
- According to recent user feedback, while both platforms offer solid support, parcelLab's copilot feature is particularly noted for guiding users through complex scenarios, making it easier to navigate the platform. In contrast, Loop Returns is recognized for its detailed interface, which some users find easy to use but may not offer the same level of guidance.
Pricing
Entry-Level Pricing
Loop Returns
OFFSET
Free
Free software + return shipping. All of Loop's best functionality.
Eligible for merchants with over 10,000 annual orders.
- Returns software
- US return shipping labels
- Return Bars®
parcelLab
No pricing availableFree Trial
Loop Returns
No trial information availableparcelLab
No trial information availableRatings
Meets Requirements
9.1
46
9.0
185
Ease of Use
9.4
46
8.8
194
Ease of Setup
9.0
35
9.0
165
Ease of Admin
9.5
34
8.8
74
Quality of Support
9.4
44
8.9
177
Has the product been a good partner in doing business?
9.3
34
9.2
77
Product Direction (% positive)
10.0
42
9.7
181
Features by Category
Labels
Not enough data
8.5
81
Not enough data
8.8
81
Not enough data
8.3
82
Order management
Not enough data
9.4
91
Not enough data
8.9
87
Not enough data
Feature Not Available
Not enough data
9.3
88
Carrier and rate management
Not enough data
Feature Not Available
Not enough data
8.8
82
Not enough data
Feature Not Available
Inventory management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reports
Not enough data
9.0
89
Not enough data
Feature Not Available
Not enough data
8.5
82
Integrations
9.3
33
9.0
96
8.2
14
8.8
89
7.7
18
Feature Not Available
8.7
10
8.7
89
Tracking
8.9
31
9.3
96
9.0
23
8.5
31
Transactions
9.3
34
8.4
92
9.0
23
8.8
88
9.0
34
Feature Not Available
9.1
30
Feature Not Available
Agentic AI - Package Tracking
Not enough data
7.5
27
Not enough data
8.3
26
Not enough data
8.1
27
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Loop Returns and parcelLab are categorized as Returns Management
Unique Categories
Loop Returns has no unique categories
Reviews
Reviewers' Company Size
Loop Returns
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
parcelLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
60.0%
Retail
25.0%
Consumer Goods
5.0%
Consumer Services
3.3%
Sporting Goods
1.7%
Other
5.0%
Retail
23.2%
Consumer Goods
12.1%
Apparel & Fashion
12.1%
Consumer Services
11.6%
Furniture
5.6%
Other
35.4%
Discussions
Loop Returns has no discussions with answers
What is ParcelLab used for?
1 Comment
Official Response from parcelLab
parcelLab is a cloud-based solution designed to enhance post-purchase communication for online retailers. Here are some of the things that parcelLab can be...Read more
How well does parcelLab connect with different e-commerce platforms?
1 Comment
TT
We connect well with various e-commerce platforms. We offer standard integrations to Shopify, SAP, Salesforce, Zendesk, Trustpilot, and more. You can find...Read more
How long does it take to setup an account?
1 Comment
TT
At parcelLab, the account setup process is streamlined to ensure efficiency. The process encompasses handling different carriers, languages, and integrations...Read more
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