# AfterShip vs parcelLab Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AfterShip excels in **ease of use** , with users appreciating its intuitive interface that simplifies the order tracking process. One user highlighted how AfterShip saves them a lot of manual effort by allowing bulk verification of shipments, which enhances operational efficiency.
- **Users say** that parcelLab shines in providing **comprehensive visibility** throughout the shipping process. Reviewers have noted that it offers detailed insights from the warehouse to the customer's doorstep, which helps in verifying information and improving customer communication.
- **According to verified reviews** , AfterShip is particularly favored by small businesses, with a significant majority of its users coming from this segment. This focus allows it to cater effectively to the specific needs of smaller operations, as evidenced by users praising its integration with platforms like Shopify.
- **Reviewers mention** that parcelLab's user-friendly design makes it **intuitive to navigate** , which is a significant advantage for teams looking to streamline their shipping processes. Users appreciate the ability to send notifications directly from the platform, enhancing customer engagement.
- **G2 reviewers highlight** that AfterShip's strong support quality is a major plus, with users noting the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve shipping issues.
- **Users report** that while parcelLab has a slightly lower star rating, it compensates with a higher G2 Score overall, indicating strong user satisfaction and market presence. This suggests that despite minor usability concerns, its robust features and support make it a worthwhile investment for mid-market companies.



| | AfterShip | parcelLab | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 311 | 266 | 
| **Largest Market Segment** | Small-Business (86.7% of reviews) | Mid-Market (58.1% of reviews) | 
| **Entry Level Price** | $11.00 100 Shipments Per Month | No pricing available | 

---
## Top Pros & Cons

### AfterShip

Pros:
- Customer Support (5 reviews)
- Integrations (5 reviews)

Cons:
- Expensive (3 reviews)
- Tracking Issues (3 reviews)

### parcelLab

Pros:
- Ease of Use (66 reviews)
- Tracking Efficiency (51 reviews)

Cons:
- Tracking Issues (21 reviews)
- Missing Features (14 reviews)

---
## Ratings Comparison
| Rating | AfterShip | parcelLab | 
|---|---|---|
  | **Meets Requirements** | 9.1 (209 reviews) | 9.0 (227 reviews) | 
  | **Ease of Use** | 9.0 (213 reviews) | 8.9 (235 reviews) | 
  | **Ease of Setup** | 8.8 (127 reviews) | 8.9 (204 reviews) | 
  | **Ease of Admin** | 8.8 (108 reviews) | 8.8 (75 reviews) | 
  | **Quality of Support** | 9.2 (200 reviews) | 8.8 (214 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (104 reviews) | 9.2 (78 reviews) | 
  | **Product Direction (% positive)** | 9.4 (217 reviews) | 9.6 (219 reviews) | 

---
## Pricing

### AfterShip

#### Entry-Level Pricing

Plan: Essentials

Price: $11.00 100 Shipments Per Month

Description: Key features and integrations

Key Features:
- Extensive eCommerce integrations
- Integration with 1200+ carriers
- Customizable tracking page

[Browse all 4 editions](https://www.g2.com/products/aftership/pricing)

#### Free Trial

Yes

### parcelLab

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Shipping

| Product | Score | Reviews |
|---|---|---|
| **AfterShip** | 8.9/10 | 107 |
| **parcelLab** | 8.9/10 | 122 |

#### Labels

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Label Printing** | 8.6 (48 reviews) | 8.5 (84 reviews) | 
| **Return labels** | 8.1 (52 reviews) | 8.9 (85 reviews) | 
| **Bar codes** | 8.4 (47 reviews) | 8.4 (84 reviews) | 

#### Order management

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Order tracking** | 9.3 (92 reviews) | 9.5 (112 reviews) | 
| **E-commerce integrations** | 9.4 (83 reviews) | 8.9 (92 reviews) | 
| **Manage orders** | 9.5 (65 reviews) | 8.8 (25 reviews) | 
| **Order Status** | 9.3 (79 reviews) | 9.4 (103 reviews) | 

#### Carrier and rate management

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Quick rate comparison** | 9.0 (51 reviews) | Feature Not Available | 
| **Vendor availability** | 9.0 (54 reviews) | 8.9 (87 reviews) | 
| **Flat rate services** | 8.8 (47 reviews) | Feature Not Available | 

#### Inventory management

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Low stock alerts** | 8.4 (40 reviews) | Feature Not Available | 
| **Automated inventory orders** | 8.5 (38 reviews) | Feature Not Available | 
| **Assign suppliers** | 8.5 (40 reviews) | Feature Not Available | 

#### Reports

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Shipment reports** | 9.0 (78 reviews) | 9.1 (98 reviews) | 
| **Inventory reports** | 8.7 (42 reviews) | Feature Not Available | 
| **Unshipped products** | 8.9 (61 reviews) | 8.6 (86 reviews) | 

### Returns Management

| Product | Score | Reviews |
|---|---|---|
| **AfterShip** | 9.2/10 | 36 |
| **parcelLab** | 8.8/10 | 117 |

#### Integrations

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **E-Commerce** | 9.1 (33 reviews) | 9.1 (100 reviews) | 
| **WMS** | 9.2 (18 reviews) | 8.8 (91 reviews) | 
| **Accounting** | 8.8 (18 reviews) | Feature Not Available | 
| **OMS** | 8.8 (18 reviews) | 8.8 (92 reviews) | 

#### Tracking

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Shipping** | 9.3 (24 reviews) | 9.3 (107 reviews) | 
| **Inventory** | 9.1 (16 reviews) | 8.4 (33 reviews) | 

#### Transactions

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Exchange** | 8.8 (19 reviews) | 8.4 (93 reviews) | 
| **Approvals** | 8.9 (19 reviews) | 8.8 (91 reviews) | 
| **Refund** | 9.1 (21 reviews) | 8.9 (23 reviews) | 
| **Credit** | 9.2 (18 reviews) | 9.0 (22 reviews) | 

### Shipping Insurance

| Product | Score | Reviews |
|---|---|---|
| **AfterShip** | N/A | N/A |
| **parcelLab** | N/A | N/A |

#### Shipping Insurance

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Claim Tracking** | 9.0 (5 reviews) | Not enough data | 
| **Shipment Tracking Integrations** | 9.0 (5 reviews) | Not enough data | 
| **Cargo Tracking** | 9.0 (5 reviews) | Not enough data | 
| **Reporting & Analytics** | 9.2 (6 reviews) | Not enough data | 
| **B2C E-Commerce Tracking** | 9.0 (5 reviews) | Not enough data | 
| **Claim Filing** | 9.0 (5 reviews) | Not enough data | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **AfterShip** | N/A | N/A |
| **parcelLab** | N/A | N/A |

#### Agentic AI - Personalization

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Package Tracking

| Product | Score | Reviews |
|---|---|---|
| **AfterShip** | N/A | N/A |
| **parcelLab** | 8.1/10 | 49 |

#### Agentic AI - Package Tracking

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 7.7 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (36 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (36 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **AfterShip** | N/A | N/A |
| **parcelLab** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **AfterShip** | 8.6/10 | 6 |
| **parcelLab** | N/A | N/A |

#### Agentic AI - E-Commerce Tools

| Feature | AfterShip | parcelLab | 
|---|---|---|
| **Cross-system Integration** | 8.6 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Returns Management Software](https://www.g2.com/categories/returns-management), [Shipping Software](https://www.g2.com/categories/shipping), [Package Tracking Software](https://www.g2.com/categories/package-tracking)

**Unique to AfterShip (3):** [Shipping Insurance Software](https://www.g2.com/categories/shipping-insurance), [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools), [Personalization Software](https://www.g2.com/categories/personalization)

**Unique to parcelLab (1):** [SAP Store Software](https://www.g2.com/categories/sap-store)


---
## Reviewer Demographics

### By Company Size

| Segment | AfterShip | parcelLab | 
|---|---|---|
| **Small-Business** | 86.7% | 16.2% | 
| **Mid-Market** | 11.7% | 58.1% | 
| **Enterprise** | 1.6% | 25.7% | 

### By Industry

#### AfterShip

- **Retail:** 21.5%
- **Apparel & Fashion:** 19.2%
- **Consumer Goods:** 4.6%
- **Logistics and Supply Chain:** 3.9%
- **Health, Wellness and Fitness:** 3.6%
- **Sporting Goods:** 2.9%
- **Marketing and Advertising:** 2.9%
- **Automotive:** 2.6%
- **Accounting:** 2.3%
- **Consumer Electronics:** 2.3%
- **Other:** 34.2%

#### parcelLab

- **Retail:** 21.4%
- **Apparel & Fashion:** 16.8%
- **Consumer Services:** 10.9%
- **Consumer Goods:** 10.5%
- **Furniture:** 5.0%
- **Logistics and Supply Chain:** 2.5%
- **Information Technology and Services:** 2.1%
- **Automotive:** 1.7%
- **Textiles:** 1.7%
- **Consumer Electronics:** 1.7%
- **Other:** 25.6%

---
## Alternatives

### Alternatives to AfterShip

- [Narvar](https://www.g2.com/products/narvar/reviews) — 4.2/5 stars (171 reviews)
- [ShipStation](https://www.g2.com/products/shipstation/reviews) — 4.3/5 stars (581 reviews)
- [Route](https://www.g2.com/products/route-2023-05-09/reviews) — 4.5/5 stars (114 reviews)
- [Elfsight](https://www.g2.com/products/elfsight/reviews) — 4.8/5 stars (902 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (764 reviews)
- [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1208 reviews)
- [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4622 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2570 reviews)
- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1683 reviews)

### Alternatives to parcelLab

- [Narvar](https://www.g2.com/products/narvar/reviews) — 4.2/5 stars (171 reviews)
- [ShipStation](https://www.g2.com/products/shipstation/reviews) — 4.3/5 stars (581 reviews)
- [FarEye](https://www.g2.com/products/fareye/reviews) — 4.8/5 stars (265 reviews)
- [FacilityOS](https://www.g2.com/products/facilityos/reviews) — 4.7/5 stars (262 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.4/5 stars (205 reviews)
- [Parcel Tracker Mailroom](https://www.g2.com/products/parcel-tracker-mailroom/reviews) — 4.7/5 stars (183 reviews)
- [Freightview](https://www.g2.com/products/freightview/reviews) — 4.7/5 stars (195 reviews)
- [MyCarrierTMS](https://www.g2.com/products/mycarriertms/reviews) — 4.7/5 stars (187 reviews)
- [Easyship](https://www.g2.com/products/easyship/reviews) — 4.4/5 stars (177 reviews)
- [Shiptheory](https://www.g2.com/products/shiptheory/reviews) — 4.9/5 stars (166 reviews)

---
## Top Discussions

### AfterShip

- Title: [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) — 1 comment
  > **Top comment:** "I lost my investment capital and profits trading online, they kept on requesting for extra funds before a withdrawal request can be accepted and processed,..."
- Title: [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) — 1 comment, 1 upvote
  > **Top comment:** "AfterShip supports over 1000 carriers, including the likes of UPS, USPS, FedEx, EMS, Aramex, and more, to ensure users don’t need to hop from one app to..."
- Title: [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) — 1 comment
  > **Top comment:** "AfterShip is a leading shipment tracking solution tailor-made for online retailers to track and trace their online orders right from inception to fulfillment..."
- Title: [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) — 1 comment
  > **Top comment:** "AfterShip gets tracking updates from the carriers and displays them on its dashboard to let the users track all shipments in one place. Additionally, it..."

### parcelLab

- Title: [How does the returns feature work with parcelLab?](https://www.g2.com/discussions/how-does-the-returns-feature-work-with-parcellab) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We offer a comprehensive returns management feature as part of our post-purchase communication and customer experience services. The returns feature works by..."
- Title: [How long does it take to setup an account?](https://www.g2.com/discussions/how-long-does-it-take-to-setup-an-account) — 1 comment, 1 upvote
  > **Top comment:** "At parcelLab, the account setup process is streamlined to ensure efficiency. The process encompasses handling different carriers, languages, and integrations..."
- Title: [How well does parcelLab connect with different e-commerce platforms?](https://www.g2.com/discussions/how-well-does-parcellab-connect-with-different-e-commerce-platforms) — 1 comment, 1 upvote
  > **Top comment:** "We connect well with various e-commerce platforms. We offer standard integrations to Shopify, SAP, Salesforce, Zendesk, Trustpilot, and more. You can find..."
- Title: [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "parcelLab is a cloud-based solution designed to enhance post-purchase communication for online retailers. Here are some of the things that parcelLab can be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aftership-vs-parcellab)