Metapack Reviews & Product Details

The carrier management team's support ensures that change requests are progressed satisfactorily and that the MetaPack platform is kept up to date for customers to have the features they need to ship efficiently. Review collected by and hosted on G2.com.

MetaPack's insistence on remaining with a core EDI platform which is outdated and requires extensive and costly support for both MetaPack and DHL. Technology and customer needs have moved on, and API is now widely adopted in the industry for speed of onboarding, extensive feature support, lower costs to run and simple support. The carrier support with the helpdesk lacks priority and is not focused on carriers' urgency to keep parcels moving on the network. Review collected by and hosted on G2.com.

The fact that you can customize your platform to fit the majority of customers' requirements. Review collected by and hosted on G2.com.

When onboarding customers with unique requirements, this can significantly lengthen the process. Review collected by and hosted on G2.com.

Metapack have improved significantly over the past 12 - 24 months. We find that they are responsive, understand the products and are keen to work with us to get new customers live. Review collected by and hosted on G2.com.

Sometimes we still find it challenging to find the best person to support us & the customer, although since enabling access to the new case Portal this is improving. Review collected by and hosted on G2.com.

We are aligned on most of our common business goals, the teams are competent and helpful, and the relationship is good. Review collected by and hosted on G2.com.

So far we need to find a solution to gather the info in the same channel (sometimes too many emails from different people). Review collected by and hosted on G2.com.

Metapack shares their experiences very openly, which helps build a healthy give-and-take relationship. Review collected by and hosted on G2.com.

As with most large companies, it is hard to stay agile in new developments. Review collected by and hosted on G2.com.

Excellent service offered to customers, with many connection offerings with major WMS and Ecommerce solutions. Review collected by and hosted on G2.com.

There are some services and features that are not offered as part of carrier integrations. Review collected by and hosted on G2.com.

Contact is accessible and available. Knowledge that is ahead. Good support and solutions Review collected by and hosted on G2.com.

At sometimes there is some mails to get the right contact for your matter. But once that is done they provide with all answers you need Review collected by and hosted on G2.com.

Metapack is an innovative company, they have a good offer of solutions that can be tailored to both medium businesses and major companies. Review collected by and hosted on G2.com.

Tech support does not always manage the priority of the issues properly, and they sometimes underestimate the urgency of major incidents. Review collected by and hosted on G2.com.

Listen to customer's needs, good overview on market, good advices Review collected by and hosted on G2.com.

Big company means a lot of customers, so sometimes need time to add new functionality Review collected by and hosted on G2.com.

Metapack has an excellent performance of the integrated services. Availability of the system, response time for label calls and reaction time on support tickets is outstanding. As soon an integration project has started, the cooperation of the MetaPack team is very good. Review collected by and hosted on G2.com.

The integration of new services and new carriers is a painful process. Getting a financial proposal and finally starting the integration project takes months. Just to get an integration project from change request to project start can delay an integration by 3 to 6 months. Review collected by and hosted on G2.com.