Lumos Reviews & Product Details

First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I went back in my current role and they quickly connected me with the right team to get Lumos implemented. We are not a huge organization, but we still have a dedicated CSM, monthly calls with that CSM, a Slack channel for support with Lumos, and product calls with Lumos leadership. The Lumos team is very receptive to feedback and it's been great to see changes that we requested included in the product over our time.

Re: the Lumos product, though, I can't speak highly enough! We use Lumos today for SaaS usage reporting for spend management, identifying shadow IT, managing agreements, and access reviews. We're also in the process of implementing for onboarding and offboarding, and we're very excited to make both significantly less work on the IT team for our daily processes. Review collected by and hosted on G2.com.

The only thing that Lumos doesn't offer today is an easy way to track month-to-month subscriptions, agreements based on usage (i.e., agreements that don't have specific spend commitments), and perpetual licenses Review collected by and hosted on G2.com.

Lumos provides excellent visibility and control over user access across applications, which makes identity and access governance much simpler and more efficient,The UI is clean and intuitive, and workflows like access provisioning, deprovisioning, and role-based access reviews are easy to manage even at scale.

What stands out most is how Lumos helps reduce security risk by identifying unused or excessive access and streamlining offboarding processes. The integrations with SaaS applications work smoothly, and the automation saves significant time for IT and security teams while improving compliance and audit readiness. Review collected by and hosted on G2.com.

At this time, there are no major dislikes. Lumos meets our current requirements well and has been reliable, intuitive, and effective for access management and governance. Our overall experience with the platform has been positive. Review collected by and hosted on G2.com.

I love the visibility and automation Lumos provides. The centralized dashboard gives a complete real-time view of all our apps, licenses, and entitlements. This level of control and auditing is essential for both security and compliance. The platform has been a game changer for our organization's management of employee access to critical SaaS applications. It has eliminated headaches associated with user life cycle management, from smooth onboarding to secure access. Lumos gives our IT team confidence and saves significant time. I also appreciate the responsiveness of Lumos's team and their focus on solving real IT-world issues. It's a very good product that solves all our life cycle management issues. Review collected by and hosted on G2.com.

While the core functionality is excellent, the initial setup for integrating custom, lesser-known apps took longer than expected. An even more streamlined onboarding process for niche integrations would make the product perfect." Review collected by and hosted on G2.com.

As a small startup, access requests, onboarding/offboarding, and SaaS management can take half the week. Lumos centralizes all of that—clean access workflows, automated provisioning, clearer ownership, and real visibility into what tools we actually use. It cuts down on the back-and-forth with employees, reduces shadow IT, and helps us stay compliant without having to add headcount. It just makes day-to-day IT ops run smoother. The support has been great from their team with ongoing monthly meetings to ensure we're using the tool to its full capacity. Review collected by and hosted on G2.com.

The main thing I dislike is that getting all the integrations and workflows set up can take time. Once it’s running, it’s great—but the initial setup can feel a bit heavy for a small IT team. Review collected by and hosted on G2.com.

I find the license assignment and removal process in Lumos very flexible. It lets IT match the business needs without compromise, in one instance it provids one license while removing 3 others of a similar type to reduce costs. The insights it provides are incredibly helpful for IT, allowing a comprehensive analysis of systems, licenses, usage, and access. The support team is very good and very helpful. I also appreciate how Lumos easily connects to most of our applications. The initial setup was very easy, and as recommended, we onboarded services gradually over the years. Review collected by and hosted on G2.com.

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The user interface, number of integrations and customizability of Lumos is amazing. An easy to use solution and amazing support from implementation to regular use with quick response and great product knowledge. I use the tool regularly to conduct access reviews and rely on report functionality to complete critical tasks for security and compliance. Review collected by and hosted on G2.com.

Nothing, I have no complaints or concerns. Review collected by and hosted on G2.com.

Lumos allows us to automate access requests, saving time on tier 1 IT tasks. It also can cut tickets into our IT Service project for easy auditing. Review collected by and hosted on G2.com.

In order for us to automate AWS access requests, we had to create different Okta groups for each access level in each team.

Its a little cumbersome to keep the Okta groups updated. Review collected by and hosted on G2.com.

I like the experience itself and the usability of Lumos. It's user-friendly, and we don't receive many support requests about it. We just need to teach the users how to use it initially, and then they learn by themselves. Also, the initial setup was pretty easy. Review collected by and hosted on G2.com.

I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should add AWS, GCP, and Azure. Because Lumos doesn't provide access to AWS, GCP, or Azure, we also use EnTitle for that. Review collected by and hosted on G2.com.

Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what was originally a manually ticketed activity. Review collected by and hosted on G2.com.

We haven't found any significant downsides. One challenge within the access reviews module is the occassional app that has no available API integrations, but this is not a Lumos constraint. Review collected by and hosted on G2.com.

Lumos has lessened the need for our helpdesk to get involved in access requests and has also shortened the time required to complete audits. Review collected by and hosted on G2.com.

I have no complaints about Lumos; there isn't anything I dislike about it. Review collected by and hosted on G2.com.