--- title: Lumos Reviews meta_title: Lumos Reviews, Features, and Pricing 2024 meta_description: Learn more about Lumos features and pricing through reviews from real, verified G2 users. aggregate_rating: rating_value: 4.7 review_count: 69 scale: '5' date_modified: '2026-06-24' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Lumos Reviews **Vendor:** Lumos **Category:** [SaaS Management Platforms (SMP)](https://www.g2.com/categories/saas-management-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 69 ## About Lumos Lumos is the first Autonomous Identity platform to automatically discover and manage access across all your apps. Instead of being overwhelmed by the sprawl of apps and access, Lumos empowers organizations with one unified solution that controls access on auto-pilot. With Lumos, gain full visibility, enhance security, and boost productivity — all in one platform. Trusted by hundreds of companies, Lumos powers millions of access requests across global companies. ## Lumos Pros & Cons **What users like:** - Users find Lumos to be exceptionally **user-friendly** , with an easy setup and minimal support requests. (11 reviews) - Users appreciate the **time-saving automation** of Lumos, simplifying access management and improving overall IT efficiency. (10 reviews) - Users appreciate the **automation and visibility** provided by Lumos, making identity governance simpler and more efficient. (9 reviews) - Users appreciate the **seamless application integration** of Lumos, which simplifies identity governance and enhances operational efficiency. (7 reviews) - Users commend the **helpful customer support** of Lumos, enhancing their overall experience and usability. (7 reviews) - Users value the **enhanced security** and control Lumos offers, significantly improving access management and compliance processes. (7 reviews) - Features (6 reviews) - Onboarding (6 reviews) - Time Saving (6 reviews) - Functionality (5 reviews) **What users dislike:** - Users experience **integration issues** with Lumos, finding complications and bugs when connecting less-known applications. (7 reviews) - Users find the **limited integrations** frustrating, leading to complications and longer setup times for custom apps. (6 reviews) - Users face **integration difficulties** due to incomplete support and complicated setups for custom applications. (5 reviews) - Users find the **complex setup** for integrations time-consuming, making the initial experience less user-friendly. (3 reviews) - Users note a **lack of features** in Lumos, particularly in tracking subscriptions and integrating key platforms. (3 reviews) - Users note the lack of **important tracking features** in Lumos, which limits its usefulness for certain subscription models. (3 reviews) - Users experience **limited access control** with missing integration options and unclear UI/UX elements affecting management capabilities. (2 reviews) - Difficult Setup (2 reviews) - Users find Lumos' **poor customer support** frustrating, especially due to the lack of live chat options for assistance. (2 reviews) - Poor Support Services (2 reviews) ## Lumos Reviews ### 1. Exceptional Support and Huge Time Savings with Lumos **Rating:** 4.5/5.0 stars **Reviewed by:** Liz W. | Director of IT and Head of Information Security, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Lumos?** First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I went back in my current role and they quickly connected me with the right team to get Lumos implemented. We are not a huge organization, but we still have a dedicated CSM, monthly calls with that CSM, a Slack channel for support with Lumos, and product calls with Lumos leadership. The Lumos team is very receptive to feedback and it's been great to see changes that we requested included in the product over our time. Re: the Lumos product, though, I can't speak highly enough! We use Lumos today for SaaS usage reporting for spend management, identifying shadow IT, managing agreements, and access reviews. We're also in the process of implementing for onboarding and offboarding, and we're very excited to make both significantly less work on the IT team for our daily processes. **What do you dislike about Lumos?** The only thing that Lumos doesn't offer today is an easy way to track month-to-month subscriptions, agreements based on usage (i.e., agreements that don't have specific spend commitments), and perpetual licenses **What problems is Lumos solving and how is that benefiting you?** Lumos has allowed us to better take advantage of our SaaS licenses and identify areas of over-licensing and shadow IT that both cause spend drain. Additionally, while we haven't yet implemented onboarding and offboarding, both will save *huge* amounts of time on the IT team ### 2. Exceptional Access Management with Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Shashi G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Lumos?** Lumos provides excellent visibility and control over user access across applications, which makes identity and access governance much simpler and more efficient,The UI is clean and intuitive, and workflows like access provisioning, deprovisioning, and role-based access reviews are easy to manage even at scale. What stands out most is how Lumos helps reduce security risk by identifying unused or excessive access and streamlining offboarding processes. The integrations with SaaS applications work smoothly, and the automation saves significant time for IT and security teams while improving compliance and audit readiness. **What do you dislike about Lumos?** At this time, there are no major dislikes. Lumos meets our current requirements well and has been reliable, intuitive, and effective for access management and governance. Our overall experience with the platform has been positive. **What problems is Lumos solving and how is that benefiting you?** Lumos solves the challenge of managing and governing user access across multiple SaaS applications by providing centralized visibility, automation, and control. It helps identify over-provisioned, unused, or risky access and streamlines onboarding, role changes, and offboarding workflows. This directly benefits us by reducing security risk, improving compliance, and saving significant operational time for IT and security teams. Automated access reviews and deprovisioning ensure least-privilege access, while real-time insights improve audit readiness and overall access hygiene. ### 3. Transforms Access Management with Ease and Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Roshan G. **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** I love the visibility and automation Lumos provides. The centralized dashboard gives a complete real-time view of all our apps, licenses, and entitlements. This level of control and auditing is essential for both security and compliance. The platform has been a game changer for our organization's management of employee access to critical SaaS applications. It has eliminated headaches associated with user life cycle management, from smooth onboarding to secure access. Lumos gives our IT team confidence and saves significant time. I also appreciate the responsiveness of Lumos's team and their focus on solving real IT-world issues. It's a very good product that solves all our life cycle management issues. **What do you dislike about Lumos?** While the core functionality is excellent, the initial setup for integrating custom, lesser-known apps took longer than expected. An even more streamlined onboarding process for niche integrations would make the product perfect." **What problems is Lumos solving and how is that benefiting you?** Lumos revolutionizes our management of employee access to critical SaaS applications, smoothing onboarding and securing access, thus boosting IT team's confidence while saving time. The visibility, automation, and centralized dashboard improve control, auditing, and compliance. ### 4. Streamlined IT Operations and Effortless Access Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** As a small startup, access requests, onboarding/offboarding, and SaaS management can take half the week. Lumos centralizes all of that—clean access workflows, automated provisioning, clearer ownership, and real visibility into what tools we actually use. It cuts down on the back-and-forth with employees, reduces shadow IT, and helps us stay compliant without having to add headcount. It just makes day-to-day IT ops run smoother. The support has been great from their team with ongoing monthly meetings to ensure we're using the tool to its full capacity. **What do you dislike about Lumos?** The main thing I dislike is that getting all the integrations and workflows set up can take time. Once it’s running, it’s great—but the initial setup can feel a bit heavy for a small IT team. **What problems is Lumos solving and how is that benefiting you?** Lumos solves our biggest pains around access management, onboarding/offboarding, and SaaS visibility. It cuts down the constant Slack tickets, automates a lot of repetitive work, and gives us a clear view of who has access to what. It also helps reduce unused licenses, which saves money. Overall, it makes day-to-day IT smoother and lets us focus on bigger priorities instead of chasing down manual tasks. ### 5. Efficient License Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shahar H. **Reviewed Date:** December 07, 2025 **What do you like best about Lumos?** I find the license assignment and removal process in Lumos very flexible. It lets IT match the business needs without compromise, in one instance it provids one license while removing 3 others of a similar type to reduce costs. The insights it provides are incredibly helpful for IT, allowing a comprehensive analysis of systems, licenses, usage, and access. The support team is very good and very helpful. I also appreciate how Lumos easily connects to most of our applications. The initial setup was very easy, and as recommended, we onboarded services gradually over the years. **What do you dislike about Lumos?** - **What problems is Lumos solving and how is that benefiting you?** Lumos automates license management, removing the need for IT in approval and allocation, making access reviews quicker, and reassessing unused licenses, saving costs and removing friction. ### 6. Fantastic Access Management Solution from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen G. | Strategic Security Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** The user interface, number of integrations and customizability of Lumos is amazing. An easy to use solution and amazing support from implementation to regular use with quick response and great product knowledge. I use the tool regularly to conduct access reviews and rely on report functionality to complete critical tasks for security and compliance. **What do you dislike about Lumos?** Nothing, I have no complaints or concerns. **What problems is Lumos solving and how is that benefiting you?** Simplified account provisioning, easy self service resulting in less user issues and questions, and great reporting functionality. ### 7. Automates Access Requests and Streamlines IT Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Tommy M. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** Lumos allows us to automate access requests, saving time on tier 1 IT tasks. It also can cut tickets into our IT Service project for easy auditing. **What do you dislike about Lumos?** In order for us to automate AWS access requests, we had to create different Okta groups for each access level in each team. Its a little cumbersome to keep the Okta groups updated. **What problems is Lumos solving and how is that benefiting you?** Automating access requests. It benefits us by freeing up tier 1 support for other tasks ### 8. Effortless Integration, Stellar Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro B. | Cloud Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Lumos?** I like the experience itself and the usability of Lumos. It's user-friendly, and we don't receive many support requests about it. We just need to teach the users how to use it initially, and then they learn by themselves. Also, the initial setup was pretty easy. **What do you dislike about Lumos?** I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should add AWS, GCP, and Azure. Because Lumos doesn't provide access to AWS, GCP, or Azure, we also use EnTitle for that. **What problems is Lumos solving and how is that benefiting you?** Lumos improves the speed of processing access requests for specific applications, enhancing efficiency. ### 9. Lumos Automates Access Requests and Saves Us Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Lumos?** Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what was originally a manually ticketed activity. **What do you dislike about Lumos?** We haven't found any significant downsides. One challenge within the access reviews module is the occassional app that has no available API integrations, but this is not a Lumos constraint. **What problems is Lumos solving and how is that benefiting you?** Automation in handling a large volume of application access requests with approvals. Providing a ticket audit trail of the above. Role based access request/approval and time-boxed privilege escalation (sometimes for very short time periods). Application access review automation. ### 10. Offboarding Workflows That Truly Shine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Lumos?** The offboarding workflows and the permission approval chain are notable features. They help ensure that processes are followed correctly and that permissions are managed efficiently during offboarding. **What do you dislike about Lumos?** The application integration does not always work smoothly. **What problems is Lumos solving and how is that benefiting you?** Help to save costs. ### 11. Lumos Streamlines Access Requests and Audit Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Lumos?** Lumos has lessened the need for our helpdesk to get involved in access requests and has also shortened the time required to complete audits. **What do you dislike about Lumos?** I have no complaints about Lumos; there isn't anything I dislike about it. **What problems is Lumos solving and how is that benefiting you?** Over the past three years of using Lumos, it has managed more than 95% of our total access requests and has played a role in every audit we have conducted. This has significantly lessened the workload for both our helpdesk and GRC teams. ### 12. Streamlined Access Requests, Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Alex U. **Reviewed Date:** December 07, 2025 **What do you like best about Lumos?** I appreciate that Lumos covers most of our needs from such a system. The process for access requests is efficient, allowing BigID employees to submit their requests, have them reviewed and approved without needing IT help. The initial setup was pretty quick, and overall, I think the platform is good. **What do you dislike about Lumos?** I find the reporting could be improved, and sometimes the real-time data is inaccurate. **What problems is Lumos solving and how is that benefiting you?** Lumos lets BigID employees submit, review, and approve access requests without IT help. ### 13. Simplifies User Provisioning but Needs Better Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Mayur K. **Reviewed Date:** December 07, 2025 **What do you like best about Lumos?** I like Lumos for its role in simplifying access reviews and provisioning users to applications. Application provisioning and deprovisioning are aspects I find particularly useful. The initial setup was comfortable, which made starting with Lumos a smooth experience. **What do you dislike about Lumos?** I don't like Lumos's integrations with applications and the support team's response time. **What problems is Lumos solving and how is that benefiting you?** Lumos helps with provisioning users to applications and simplifies access reviews. I use it for application request tools. ### 14. Lumos in practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Lumos?** onboarding and access audits flows make it easy to maintain system **What do you dislike about Lumos?** not all application's integrations are fully supported **What problems is Lumos solving and how is that benefiting you?** we can easily remove unused licenses and save costs ### 15. Effortless Automated User Provisioning **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Lumos?** It’s automated SaaS user provisioning works well for startups **What do you dislike about Lumos?** It’s a bit complicated when it comes to integrations. Some bugs in failed integrations. **What problems is Lumos solving and how is that benefiting you?** Spend management and time based access ### 16. I love this tool as it allows me to be more productive **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia Marlene C. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Lumos?** It’s easy to use, you can manage all the areas proposed, very smart and adaptable to any field, amazing job lol you should use in a daily basis ! Let’s keep this together. **What do you dislike about Lumos?** At this point there is nothing I don’t like as it has everything I’m looking for. **What problems is Lumos solving and how is that benefiting you?** Gives me the tools I need to be efficient, productive, and solve any problems it might arise in my work area ### 17. What Could Be Great is slightly behind **Rating:** 1.5/5.0 stars **Reviewed by:** Jeffrey U. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Lumos?** Online Support is probably the best thing about Lumos and that its easy to find an online community for each of the products offered. **What do you dislike about Lumos?** Having to go through technical support is very annoying in most cases. **What problems is Lumos solving and how is that benefiting you?** There are constant users that I have to onboard and deal with so the Identity process is very important and what I use the most. ### 18. Love the product **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac M. | Sr. Helpdesk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Lumos?** The amount of time it saves my team with app requests. **What do you dislike about Lumos?** I can be tedious to configure but overall works well. **What problems is Lumos solving and how is that benefiting you?** Luos solves app access requests and automations. ### 19. Everything starts with an excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Birtan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Lumos?** The tool definitely does what it says. You can create a plain GUI to automate many processes like sharing company apps with your staff and approving requests quickly by managers. Meanwhile, it also helps to handle license management so you can save money. Even all these features are good but there are more tools on the market as well. The beauty of the Lumos is its support team behind it. They don't only try to sell their software to you so you can use the app feature. They help you to get what you need even if it requires customization to achieve your goal. Feel like a team is helping you behind. **What do you dislike about Lumos?** There is a learning curve, to understand how it works. Even if there is a team to help you, you need to spend some effort to understand their software, so you can best of it. **What problems is Lumos solving and how is that benefiting you?** - It helps users to get access to company apps in a more friendly way compared to boring Service Now tickets. - It also helps to manage licensing by lowering the cost of unused licenses. **Official Response from Samanee Mahbub:** > Thank you for the review Birtan! Glad to see you're not only finding value in the product, but that our support team has been there with you to make sure you're getting the full benefit of Lumos. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 20. Lumos: Modern SaaS Automation + Spend Management! GET IT! **Rating:** 5.0/5.0 stars **Reviewed by:** Aric R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Lumos?** Lumos is a one stop shop for ending the reactive SaaS-sprawl going on at many modern companies, and it achieves this with an extremely robust and UX-focused portal. Slack Integration is absolutely key, changes the game entirely. Lumos has reduced app provisioning at our company to essentially....a non-task. IT barely has to think about it. **What do you dislike about Lumos?** It is a new product, so there are some features still being built. Ultimately though, this has been beneficial to us due to their Product and Customer Success team being SO amazing and receptive to our needs. We have seen more than 3 requested features land in our platform in less than half a year, working perfectly. **What problems is Lumos solving and how is that benefiting you?** 1. Lumos SOLVED app provisioning for us, IT barely has to spend time provisioning users now. 2. Lumos is providing extremely helpful insights into app spend and stale licenses. 3. Lumos has increased IT Service Desk's speed in resolving security concerns, as we can now push deactivations to many SaaS apps from one central platform. 4. Lumos has enhanced our ability to involve automated nuanced approval workflows for varying types of apps, and permissions within apps, allowing us to enforce LPA at the front end of a request. 5. Lumos has given us incredibly useful insights into Shadow IT app usage, and an ability to start controlling for that in a user-experience focused way. **Official Response from Samanee Mahbub:** > Thank you for the review Aric! Happy to see you're finding great value from our Slack-first experience and we've been able to remove the need for IT support around app provisioning. Our product and CS team are always working to make sure we're building the features you need. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 21. It just works **Rating:** 4.5/5.0 stars **Reviewed by:** Peter H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Lumos?** I like that end users, managers, and admins all automatically figure out what their role is in the process quickly and easily. That happens because everything it is heavily slacked based, where the users exist. Emails can be ignored, missed, whatever; but a slack notification with a simple and quick action button lead to faster results for everyone involved. **What do you dislike about Lumos?** UI/UX elements are at times kind of odd. I wish it was more aparent to people that they already have acces and what kind of access they have. I would really like a bit more control for app admins in using lumos to remove people if necessary, say before time based access request runs out. **What problems is Lumos solving and how is that benefiting you?** We have a strong foundation for birthright access; but as everyone knows, and especially at smaller to mid size companies people wear lots of hats. 1/3rd of all our support requests were around access requests; and placing IT at the forefront of deciding who gets access and who doesn't. Not only is that inneficient for everyone involved, it is also not secure as not everything is an tool and IT should be the one making the call on whether a person should have access or not. Lumos helps solve this pain point by building an easy to use catalogue for app requests, directing these to the right people to approve via slack, and informing IT or the app admin on next steps. Saves IT time, saves end user time, saves manager or app approvers' time as well. When that many people and groups save time, it is an enormous productivity boost for the entire company. **Official Response from Samanee Mahbub:** > Thank you for the review! Glad to hear you're finding value in our Slack-first experience. We definitely agree it's important to meet users where they're at. Appreciate your feedback on our UI/UX. I'll relay that back to our product design team. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate it! ### 22. Lumos helps us get out of our own way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Lumos?** We have automated hapiness. Typically, policies and procedures are required to get a workforce to do what is best for both themselves and the business. Access requests in particular would normally be maintained through a ticketing system with back and forth between a service desk. A carrot and stick approach, wherein the team would spend as much time trying to pull the different players in a given interaction together, as we would executing the tasks of ticket hygeine and access provisioning. People trying to circumvent this process get repremanded or may even be fired. With Lumos our end users request what they need, what level of access they think they need, and for the duration of that access. Approvals go to the appropriate stakeholders/business units. The fastest method of getting what someone needs is now Lumos. Circumventing this process is slower, as users would need to set up accounts, licensing, etc. This ease of use to follow the policy as well as the procedure can only be called a "carrot and carrot" approach. Lumos has allowed us to transform and modernize. Lumos is great, and evolving for the better all the time. This product is no different than any other initiative that makes an impact. Lumos is going to bring a lot to the table - you are going to need to bring the enthusiasm and desire to evolve. Once you understand how to hook into different platforms and drive the automation, it is amazing. **What do you dislike about Lumos?** There is nothing I dislike about Lumos. It is an incredible product. **What problems is Lumos solving and how is that benefiting you?** Lumos has streamlined our most tedious and typically stagnant tickets. **Official Response from Sandi Green:** > Wow - thank you so much for the review! I'm so happy to hear how Lumos is helping you transform and modernize your IT operations. Thanks for taking the time to share your experience with Lumos and for being such a great customer. We appreciate you! ### 23. Lumos helps to expedite and streamline the User Access Review portion of compliance requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Lumos?** Lumos is a great tool for a variety of reasons but what I like best about it is its ease of deployment and use which generates a high adoption rate for users. Makes IT support lives easier via the adoption of the AppStore and makes GRC folks very happy when it comes to show supporting evidence during audits. **What do you dislike about Lumos?** I don't have anything I dislike about this product. It's purpose built for what it does and it hits the mark. **What problems is Lumos solving and how is that benefiting you?** Lumos solves the problem of performing regular user access reviews in a way that is highly adoptable by the user population. It also helps create a one stop shop for folks to get their software. **Official Response from Samanee Mahbub:** > Thank you for your review Carlos! Glad to hear Lumos has been easy to roll out across your organization while keeping your GRC team happy. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 24. Quick and easy! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Lumos?** I like how much time Lumos saves me when offboarding! It really is just as easy as one click of a button. My favorite feature is definitely the ability to transfer a user's Google Drive contents and reroute their email from within Lumos! That used to be a pain point that Lumos so kindly fixed! **What do you dislike about Lumos?** There are some application integrations within Lumos that haven't necessarily been connected to our one click offboarding process, so we do have to eventually manually audit that system. However, I think this can be alleviated by leveraging the audit feature from within Lumos! (I realized this when I was typing this out.) **What problems is Lumos solving and how is that benefiting you?** Lumos solved the problem of going into each system we have (which is quite a few) and individually removing people. It really has saved us a lot of time and let us create an essentially seamless offboarding process. **Official Response from Samanee Mahbub:** > Thank you for the review! Glad to see that Lumos can help with the pain point of offboarding, and that our audit logs can help keep your team accountable and compliant. We're always working to add more integration support, and we'll keep you posted as we do. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate it! ### 25. Lumos for the Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Lumos?** Lumos has been a great tool to introduce into our company. We are seeing really high adoption rates across the board and ticket volume for access requests has been low across the board. Other things great about Lumos: - Karina is da BOMB - UI is simple to use on the admin and end-user side - Seamless onboarding from Day 1 - integrates well with all of our existing systems - Webhooks! Ability to link to other IT Automation Workflows systems - Two-Way Sync for Jira and Slack, seamless communication between admins and end-users - Lumos team has been great to work with! **What do you dislike about Lumos?** No major downsides, more integrations is always welcome! **What problems is Lumos solving and how is that benefiting you?** Lumos is solving the following issues for us: - Access Reviews - Identity Goverence - Automate Access Requests for IT - Keeping our users happy :) - Reduce SaaS spending with timed access **Official Response from Samanee Mahbub:** > Thank you for the review! We definitely agree that Karina is da bomb. I'm happy to hear that you've been finding value from Lumos in reducing ticket volume, and making use of our features. We'll keep you posted as we keep adding more integrations. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 26. Lumos is highly satisfying **Rating:** 4.0/5.0 stars **Reviewed by:** Haresh K. | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Lumos?** Lumos is pretty user friendly, we are using this in our organisation and it has been super useful, very convenient and simple which makes our job lot easier, the friendly user interface makes it better. **What do you dislike about Lumos?** some apps need support when it comes to integration so we are looking forward from lumos to make it available for more apps in the future. **What problems is Lumos solving and how is that benefiting you?** Lumos provides us with realtime data of users, which saves a lot of time. Lumos indicates inactive and terminated users, which makes our job easy. **Official Response from Samanee Mahbub:** > Thank you for the review Haresh! Glad to see your organization is finding value and that the UI/UX has helped make the experience smoother. We're always working to make our app integrations more seamless. We'll keep you posted as we add more support. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 27. Streamlining SaaS Expenses Made Easy with Lumos **Rating:** 5.0/5.0 stars **Reviewed by:** Mike d. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Lumos?** - Automation features for auto provisioning and Slack integrations - Helps to manage SaaS expenses and provides clear visibility - User-friendly interface that is easy to navigate - Exceptional support team that provides extensive training during onboarding - Wide range of SaaS integrations available, with the option to request more if needed **What do you dislike about Lumos?** One thing to note about Lumos is that their pricing is not listed on their website. While Lumos is priced reasonably, it can be unclear how much it would cost potential customers to use the tool. This lack of transparency can create confusion and make it challenging for customers to compare Lumos to other tools in the market. It would be helpful if Lumos were more transparent about their pricing and provided clear information about their plans and pricing tiers. **What problems is Lumos solving and how is that benefiting you?** Lumos is primarily solving the problem of managing SaaS expenses. The tool provides automation features for auto-provisioning and Slack integrations, which help to streamline the management of SaaS expenses and provide clear visibility into your organization's SaaS spending. This solution benefits you in several ways: - Lumos helps to eliminate the problem of manual tracking of SaaS expenses, which can be time-consuming and error-prone. - By automating SaaS expense management, Lumos saves you time and frees up your resources to focus on other important aspects of your business. - The tool's user-friendly interface makes it easy for you to navigate and get started, without requiring extensive training or technical expertise. - With Lumos, you can gain a clear understanding of your organization's SaaS spending, which can help you to identify areas where you can optimize costs and reduce waste. - Lumos' integration support ensures that you can easily connect with a wide range of SaaS applications, which can help you to make better-informed decisions about which tools are most valuable for your business. **Official Response from Sandi Green:** > Thanks for the review, Mike! I'm happy to hear that Lumos is helping you to streamline account provisioning and keep an eye on spending. Thanks for the feedback re: our pricing. Our marketing team is focused on making sure the website content is clear and helpful to IT teams. I will share your suggestion about a pricing page with the team. Thanks again for taking the time to share your experience with Lumos and for being a great customer. We appreciate you! ### 28. RBAC on Steroids **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2023 **What do you like best about Lumos?** Lumos has been a great tool in our arsenal to implment organization wide role based access. Even with SSO solutions this remains an issue with startups to manage access. Lumos saw the clear gap and built a great solution. It also helps us discover shadow apps and bring visibility to IT spend. Lumos team has been great to work with as well. **What do you dislike about Lumos?** They are on the right path to solve the access control issues. I wish to see more integrations with commonly used SaaS apps. **What problems is Lumos solving and how is that benefiting you?** Lumos is helping us to establish role based access and centralize SaaS usage across the organization. **Official Response from Samanee Mahbub:** > Thank you for your review Neeraj! Glad to hear you've been able to use Lumos to solve your shadow IT needs and get more visibility into your spend. We're always working on adding more integrations. We know that's important to our customers. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 29. The Enterprise App Store for Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Lumos?** Lumos is an amazing product with an awesome team behinds the scenes that demostrated a world class experience from the intial demo calls, to the scoping/requirements, to the technical details, and down to the full onboarding experience. I highly recommend exploring Lumos as a viable option to meet your business' self-service app store needs. **What do you dislike about Lumos?** So far that platform is proven to be successful and met our key requirements established with the Lumos team. To the best of my knowledge, the product is performing as expected. **What problems is Lumos solving and how is that benefiting you?** Lumos offers our internal stakeholders an efficient way to self-service their application needs. The product allows our team to capture the appropriate approvals through multiple channels. **Official Response from Samanee Mahbub:** > Thank you for the review! We're glad to see that Lumos has meet your expectations and is helping you manage your SaaS provisioning needs. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 30. Streamlined SaaS Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Lumos?** Shadow IT discovery Access requests for employees are a breeze - the simple navigation, approval chains, provisioning abilities, and notifications through Slack. The quick user offboarding saves us at least an hour each time an employee leaves. The access review process is much quicker than what we were using before. I appreciate the continual rollout of new features. **What do you dislike about Lumos?** As with any reasonably new product, there are still some bugs in the mix that their technical team has helped us work on. With certain features or integrations lacking, they've been receptive to our feedback on product enhancements **What problems is Lumos solving and how is that benefiting you?** Quarterly reviews, access requests, SaaS app usage, automated approvals and chain approvals, offboardings. **Official Response from Sandi Green:** > Thanks for the review, Jonathan! I'm happy to hear that Lumos saves you time when performing offboarding and access reviews. And, thanks for the feedback on our technical team. We're working hard to make sure that the product enhancements deliver real value for our customers, while striving to fix issues and improve the user experience. Thanks again for taking the time to share your experience with Lumos. We appreciate it! ### 31. Clarity with your SaaS tech stack **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan P. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Lumos?** Lumos makes our tech stack stance clearer and boosts confidence in processes prone to human errors. The team is also always willing to work towards a better product. **What do you dislike about Lumos?** We're just starting our journey so not much to report yet. **What problems is Lumos solving and how is that benefiting you?** Lumos solves a few business problems including a single pane of visibility into SaaS spend, reducing redundancy/duplication, optimizing SaaS spend, and reducing risk around human error in operational tasks. **Official Response from Samanee Mahbub:** > Thank you for your review Jonathan! We're glad to see that Lumos has helped you gain more visibility and confidence in managing your tech stack app. Our product and CS teams are always working to make sure we're hearing your feedback and building what you need. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 32. Lumos has worked really well as a Blissfully replacement so far **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Lumos?** Lumos does a very nice job not only around automation between itself and 3rd parts SAAS apps but has a great manual process in place when automation is not available. **What do you dislike about Lumos?** I really wish Lumos had the ability within the app to display security information on the various SAAS apps that we use such as SOC 2 compliance. **What problems is Lumos solving and how is that benefiting you?** Lumos lest us track which 3rd party SAAS apps our users use and it makes it very easy for staff to request access to the applications that they need. It also makes it easy for sys admins to remove access from a staff person who leaves the company. **Official Response from Sandi Green:** > Thanks for the review, Paul! I'm happy to hear that Lumos is working well for you and making it easy to manage and revoke user access. I shared your feedback regarding security info with our product team. Thanks again for sharing your experience with Lumos and for being such a great customer. We appreciate you! ### 33. Lumos encapsulates SaaS in an elegant way **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Lumos?** They have captured the most important aspects of SaaS management (Access reviews, SaaS user/license management and Savings reporting). **What do you dislike about Lumos?** Some features are immature, like the savings reporting, however they are working to improve their product and have been true to their roadmap so far. **What problems is Lumos solving and how is that benefiting you?** Primarily visilibity into the SaaS estate, but management, reviews and provisioning as well. **Official Response from Samanee Mahbub:** > Thank you for the review Chris! Glad to see you're finding value with Lumos across the full suite of products we have for SaaS management! Appreciate the feedback on our savings reporting. We've got some updates coming up soon in that area! Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate it. ### 34. Lumos takes the burden off IT for application access and auditing. **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Lumos?** Users can quickly request access to a service or application on the fly. Using automated intervals we can now grant JIT access and pull access when no longer needed after a specific time period. We can also now automate the audit process and take a lot of the guess work out of user access auditing and vetting. **What do you dislike about Lumos?** Have not found a downside yet. They continue to add new features and value to an already stellar application. **What problems is Lumos solving and how is that benefiting you?** Automating the access to applications and services by removing the burden from IT, and keeping user audits simple and effective. **Official Response from Sandi Green:** > Thanks Tommy! I'm so happy to hear that Lumos is working well for you and it's taking some of the burden off of IT. I will share your kudos with the development team - they're working hard to add features to the platform that make IT teams' lives easier. Thanks again for taking time to write a review and for being such a great customer. We appreciate you! ### 35. Love what they are doing over at Lumos **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Lumos?** We recently just launched Lumos. The Lumos support team has been a pleasure to deal with, any issues we had were quickly addressed. Lumos has helped my team save a lot of time handling end-user requests. Pros: Self-Service for End Users Quickly provision access to apps we usually need to log into to grant access. A quick look at Orphaned/Dormant accounts requires just a few clicks to de-provision those accounts. It helps identify shadow IT apps that could have been missed. Cons: None so far. **What do you dislike about Lumos?** We haven't found anything we dislike about this product yet. **What problems is Lumos solving and how is that benefiting you?** Self Service for end users needing access to applications Easy clean-up of Orphaned/Dormant accounts Saves our team time logging in to each app individually to grant access **Official Response from Sandi Green:** > Thanks for the review! I am happy to hear that Lumos is saving your team time and that you're using Lumos to identify which orphaned and dormant accounts you can provision. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 36. Recent user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Lumos?** The easiness of adding an application. Support is very hands-on to get any issue resolved. **What do you dislike about Lumos?** The pool of apps already integrated with Lumos is not that much. **What problems is Lumos solving and how is that benefiting you?** Connection issues of certain applications. **Official Response from Samanee Mahbub:** > Thank you for the review! We're glad to hear that onboarding applications has been easy for you and your team. We're always working to add more apps to our catalog, and we'll keep you posted as we do. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! ### 37. Lumos at Chegg **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Lumos?** It is making the IT experience at Chegg tangibly better. It is a very friendly product to use and implement. **What do you dislike about Lumos?** It is a new product in the process of maturing. **What problems is Lumos solving and how is that benefiting you?** Initially - fixing access approvals and shoring up quarterly reviews. Long term, everything to do with identity governance. Guiderails for who can request access to what, etc. Spend management particularly better visibility to business unit's IT costs. **Official Response from Sandi Green:** > Thanks for the review, Patrick! I'm happy to hear that Lumos is making a difference for your IT team by helping you streamline access reviews and your approval processes. Thanks again for taking the time to share your experience with Lumos and for being such a great customer. We appreciate you! ### 38. Lumos helped automate over 1500 access approvals in the last quarter. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Lumos?** We previously were heavily reliant on Jira forms and manually moving a ticket between approvals, Lumos helped us automate that and enforce approval chains. **What do you dislike about Lumos?** There haven't been downsides to the use case we were trying to solve. **What problems is Lumos solving and how is that benefiting you?** Access requests, quarterly reviews, compliance, automated approvals, offboarding, cost savings **Official Response from Sandi Green:** > Wow - thanks so much for the review, Justin! You gave us 1500 reasons to smile today.🥳 I'm so happy to hear that Lumos is helping you automate IT tickets for access requests. Thanks again for sharing your experience with Lumos and for being such a great customer. We appreciate you! ### 39. Lumos is a Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Robin T. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Lumos?** I love that Lumos allows me to see when it comes to our SAAS apps. The visibility was not present in my org before having Lumos. The easy navigation, and access reviews, and this is just the start, so much more in the pipeline. **What do you dislike about Lumos?** Since Lumos is such a new platform, some of the features that would be beneficial to my org are not available as a whole yet. However, what is available to me, has been completely useful, and time saving. **What problems is Lumos solving and how is that benefiting you?** Lumos is actually helping me understand our current SAAS spend. As well as identifying waste of license in those platforms so we can streamline our spend. This allows up to maximize our usage, and save money with our SAAS to allows to invest that money furtther in to our growth. **Official Response from Sandi Green:** > Thanks, Robin! I am happy to hear that Lumos gives you better visibility into your SaaS app usage and spending. Our development team is working hard to deliver on a great roadmap that will hopefully make Lumos even more useful and valuable to you and your organization. Thanks again for taking the time to share your insight about using Lumos and for being such a great customer! ### 40. Great product with a great vision to the future **Rating:** 5.0/5.0 stars **Reviewed by:** Mark J. | Director of Information Security, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Lumos?** Lumos is really just getting started. The product has visibility and data the use of this information has many applications and a lot of potential in the future. We have streamlined much of our application request and provisioning process to eliminate the use of IT staff for repetitive and mundane tasks. Overall our IT support teams are spending more time on real problems which has improved our overall productivity. On top of all that, we have a great system of record for access authorization to help meet any auditor requests. Our compliance program has improved significantly as a result of Lumos. **What do you dislike about Lumos?** The Lumos platform contains so much information, that there are endless use cases individual organizations may want to be able to do. Many of these are specific to the organization and may not be a benefit to all or many if in existence. While the primary functions are fantastic, some gaps are still there that when added would take the platform to 11. The Lumos team loves to hear feedback and is quick to add capabilities to address these missing parts. **Recommendations to others considering Lumos:** Lumos is the one-stop shop for SaaS management, shadow IT detection, and application provisioning. **What problems is Lumos solving and how is that benefiting you?** We had a confusing and decentralized way of provisioning applications and tracking/managing access. Much of it would be left to the teams that owned and operated specific SaaS products. Lumos allowed us to move this process to a central location and also helped push many apps into our primary IdP solution which helped improve security across the enterprise. **Official Response from Sandi Green:** > Thanks, Mark! I'm happy to hear how Lumos is helping your team cut down on busywork and repetitive tasks and can focus on real problems. And, thank you for your insight into the platform and how we can improve it. We are constantly looking for ways to make useful improvements to Lumos so that all IT teams can focus on more strategic work. Thanks again for being such a great customer and for taking the time to share your experience with our product. ### 41. A great tool for automation and compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Ed H. | Director, IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Lumos?** Being able to automate application request fulfillment, and at the same time build a database we can use for access reviews that keep us in compliance, is great. We had not come across a product like this when we spoke to Lumos. **What do you dislike about Lumos?** Nothing that we've seen so far to dislike. The Lumos team has been very receptive to our feature requests and feedback. **What problems is Lumos solving and how is that benefiting you?** We have a lot of SaaS tools integrated with Okta, but every request is a helpdesk ticket that must be manually attended to. Lumos automates that human process, whilst still creating helpdesk tickets in Jira for tracking purposes. We also had an issue coordinating who had access to what, and reviewing those lists for accuracy, and as required by various industry standards. Lumos resolves both of these issues for us. **Official Response from Sandi Green:** > Thanks for the review, Ed! I am so happy to hear that Lumos is helping with app requests and keeping track of who has access to all of your SaaS tools. We appreciate the feedback you've shared with the team about new features. Thanks again for taking the time to share your experience with Lumos and for being such a great customer! ### 42. Lumos takes the monotony out of IT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Lumos?** Lumos takes a new approach to application provisioning in the enterprise environment. Most services that assist in application management simply show you what you're wasting money on, but Lumos takes care to make sure that your end users are able to self-serve, and are only provisioned the applications they need for the time that they need them and can do this all via an integration in Slack. It's amazing to see all the mundane access request issues which clog up our IT queue be deflected by Lumos. We are so excited to expand our use of this new product across our company! **What do you dislike about Lumos?** Lumos is still new, and as with any new and exciting product, there are some bugs and hot fixes still in the mix. However their customer care team (shout out to Annie Song!) has done a great job supporting us through application troubleshooting, customer success calls, quick turnaround time on questions. A shared slack channel has helped us collaborate and white glove support through CEO and founder Andrej lets us know they care about us as a customer. **What problems is Lumos solving and how is that benefiting you?** Before Lumos, our IT support team was getting bogged down in one off access request to apps like a sauna, zoom, and and Mero. With Lumos most teams can now self serve and all of those tickets are a thing of the past. All we have to do is make sure the little rubber duckies are floating down the stream by adding more and more apps to the Lumos App Store, whereas before we were pretty much blocked up like a dam. This means our IT support agents and engineers can focus on more pressing issues like automation, security, and hey, maybe even going to a conference for once! **Official Response from Sandi Green:** > Wow, thanks for the review! I am so happy to hear that Lumos is helping your IT team focus on more pressing issues. And, thank you for the shout out to Annie - I will certainly let her and the customer success team know that you appreciate their effort! Thanks again for taking the time to share your experience with Lumos and for being such a good customer. We appreciate you! ### 43. Lumos simplifies identity access governance and is easy to deploy **Rating:** 5.0/5.0 stars **Reviewed by:** Christian W. | Manager, IAM, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Lumos?** Lumos' integration with Okta makes it a breeze to deploy and allows you to quickly roll it out to your organization. Since implementing the tool a month ago we've heard nothing but positive feedback from our end users about how easy Lumos is to navigate and to quickly get the access they need to do their jobs. I couldn't recommend Lumos more. **What do you dislike about Lumos?** The upsides far outweigh the downsides. Considering how new Lumos (both company and product) there are some missing features, which is to be expected. However, in our experience, the Lumos team has been great to work with. They are listening to our feedback and are quickly able to iterate on enhancement requests and bring them to the product. **What problems is Lumos solving and how is that benefiting you?** The main problem Lumos has solved for us is providing an access request platform that plays nicely with Okta. In addition to the access request component, we will also be using their access certification as well as SaaS management features in the next few months. **Official Response from Sandi Green:** > Thanks for the review, Christian! I am really happy to hear that Lumos is helping you and your team with access requests. I appreciate the feedback on new features. Our development team is focused on adding more features and value to the platform for our customers. We appreciate the partnership. Thanks again for taking the time to share your experience with Lumos and for being such a great customer! ### 44. Amazing Reporting Tool with even better support. **Rating:** 5.0/5.0 stars **Reviewed by:** Milton W. | IT Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2022 **What do you like best about Lumos?** We can easily access information such as an investigation report. **What do you dislike about Lumos?** I wish Lumos help center had a live chat. Ideally, the initial question can be answered by a bot, but when issues become more specific having the option to speak to a live rep would be nice. **What problems is Lumos solving and how is that benefiting you?** Lumos is constantly rolling out new changes and updates. For example, there were some new permissions added to AppStore. We can now set up approvers for different Okta groups, set visibility of groups for each group, & rename groups for your requesters. This is super helpful! **Official Response from Sandi Green:** > Thank you for the review, Milton! I'm happy to hear that Lumos is working well for you, especially when it comes to info gathering for investigation reports. And thanks for the suggestion of adding a live chat. I will pass that along to our Customer Success team. Thanks again for sharing your experience with Lumos and for being such a great customer. We appreciate you! ### 45. Delightful - from relationship to functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Julie S. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2022 **What do you like best about Lumos?** I highly respect the entire team and the software is delightful. From the beginning of the discovery process, Lumos listened to our needs and provided us with a personalized journey allowing us to vet if Lumos was our solution. Now, working with Lumos couldn't be better. 1:1 Slack onboarding, support, and launce advice, I'm confident we are on our way to greater vision and process behind software management. Security, budget, and happy auditors for the win! **What do you dislike about Lumos?** As Lumos continues to grow, integrations will increase. We are excited to be part of the growth from a customer angle. Everyone is listening and eager to help. **What problems is Lumos solving and how is that benefiting you?** Vision into shadow IT, standardized provisioning and de-provisioning of users, and audit logging! All within a great UX interface that is delightful and easy to navigate. **Official Response from Sandi Green:** > Thanks for the review, Julie! I am so happy to hear that you've enjoyed working with the team. I will be sure to pass these compliments along to the engineering and development team! We are working hard to improve the depth and variety of integrations and look forward to growing with you. Thanks again for being such a great customer and for sharing your experience with Lumos. We appreciate you! ### 46. Great platform for user access reviews and license management among others **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Lumos?** It solves a number of problems that have been outstanding for us. The most important has been user access reviews which we require for some of our compliance objectives. These can be done quickly and can be distributed out to different members of the company that are responsible for the application ensuring that the correct person is performing the review. We are new to the platform and are still onboarding to some of the features, but there is some great functionality to unlock including the ability to provide time-based group memberships which is something of particular interest. **What do you dislike about Lumos?** Being a new product, it's lacking some features at the moment, the most apparent is more robust reporting, but suspect that will come with time. Lack of some ability to automate, i.e. schedule quarterly user access reviews and have the platform notify a reviewer. **What problems is Lumos solving and how is that benefiting you?** User access reviews - Assisting in providing auditable evidence of the completion of this task for compliance reasons. License management - Quick and easy way to see who is using up licenses to our SaaS tooling, allowing us to free up licenses and ensure that users that are no longer at the company both aren't using a license and don't have access to our tools. **Official Response from Sandi Green:** > Thanks for the review! I'm happy to hear that Lumos helps speed up your user access review process. And thanks for the feedback on new features. Our development team is focused on adding more features and improving things like reporting so that IT teams get as much value from Lumos as possible. Thanks again for taking the time to share your experience with Lumos and for being a great customer! ### 47. Multiple crucial features that helps IT teams out a ton of any size. **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew D. | Chief Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Lumos?** I really like the access review feature. You can quickly assess applications, users in applications and then you can use this as part of a compliance review which is great. **What do you dislike about Lumos?** .The team has been very very responsive to any bugs I've identified and to the best of my knowledge has fixed them all, so I don't have any complaints. They really want their customers to find a lot of value in the product. **What problems is Lumos solving and how is that benefiting you?** App Discover App Access Reviews Self Service that works nicely with Slack License Management (this is really cool, allows me to see when people are not using expensive SaaS licenses like SFDC so that we can remove those licenses and repurpose them). **Official Response from Sandi Green:** > Thanks for the review, Andrew! I am happy to hear that you're getting a lot of value from the Lumos platform. We are constantly looking for ways to improve how the product works and to add features that IT pros need. Thanks again for sharing your experience and for being a great customer! ### 48. Lumos is a great platform for IT and a great team to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Lumos?** We are a growing startup looking to manage our IT assets and Lumos makes it easy to manage account access, audit reviews, shadow IT accounts and has been more than flexible with us when asking for additional integrations or bug fixing. **What do you dislike about Lumos?** We haven't run into much that we haven't liked, and when we do the Lumos team is more than happy to set up a time with us to go over whatever issue we are running into. **What problems is Lumos solving and how is that benefiting you?** We have a tremendous amount of applications under our umbrella of IT and Lumos makes it easy to manage. We are starting to integrate our approval process using Lumos instead of other methods we've used in the past. Access reviews are important for us, Lumos makes it super easy to pull that information when we do our quarterly reviews. **Official Response from Sandi Green:** > Thanks so much for the review! I am happy to hear that Lumos helps you manage account access, audits, and Shadow IT. Thanks again for taking the time to share your experience with Lumos and for being such a great customer. We appreciate you! ### 49. Lumos - game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos N. | Senior IT Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Lumos?** Entitlement Automation Entitlement Workflow Audit logs Reports App owner delegation **What do you dislike about Lumos?** Customization for Okta groups prioritization within the Lumos self service request form **What problems is Lumos solving and how is that benefiting you?** User entitlement Audit reports **Official Response from Sandi Green:** > Thanks, Carlos! I'm happy to hear that Lumos is helping you manage entitlements and audits. And, thanks for the feedback about customization options. I will pass that along to our development team. Thanks again for taking the time to share your experience with Lumos. We appreciate it! ### 50. Excellent Platform for managing IAM Life cycle management and an amazing team to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Lumos?** Lumos Self-Service catalog for access and integration with ITSM tools has saved a lot of time for our IT team. It has an amazing UI experience. Time-based access control makes it easier to manage temporary access. Lumos team is very quick in implementing the features that are requested. They are always ready to jump in and help the customer. Kudos to the entire team. **What do you dislike about Lumos?** There isn't much that you don't like about Lumos. However, Onboarding with birthright access provisioning can be improved. More control for administrator users to self-manage the tool will take the tool a long way. **What problems is Lumos solving and how is that benefiting you?** Time-based access control and Slack integration for access approval workflow is a win for us. Thumbs up for the 2 features. **Official Response from Sandi Green:** > Thanks so much for the review! I'm happy to hear that the Slack integration and time-based access control make life easier for you and your team. And thanks for the feedback regarding birthright access. Our development team is working hard to improve functionality for our customers, so I will pass this along to them. Thanks again for taking the time to share your experience with Lumos and for being such a great customer. We appreciate it! - [View Lumos pricing details and edition comparison](https://www.g2.com/products/lumos/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+13%3A00%3A21+-0500&secure%5Bsession_id%5D=3e6fb57f-5ef9-40ca-a08a-45f5047c13eb&secure%5Btoken%5D=49d987f2b5c21062d8cf817ba6e3731e6733268cf131456164760030c2c90ab9&format=llm_user) ## Lumos Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Lumos Features **User on/off Boarding** - Self Service Access requests - Smart/Automated Provisioning - Policy Management - Access Termination - Approval Workflows **Tracking** - Spend Tracking - SaaS Utilization Tracking **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **App Management** - App Usage Monitoring - Custom Workflows - Shadow IT Discovery - Self-Service App Store - Centralized Management Console - Onboarding & Offboarding Automation **User Maintenance** - Bulk Changes **Management** - Contract Management - Application Catalog - Dashboards and Visualizations **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Security** - Role-Based Access Control - Threat Detection Alerts - Compliance Monitoring **Governance** - Compliance Audits **Insights** - Spend Forecasting and Optimization - Peer Benchmarking - Reporting **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **AI Features** - Auto-fill Custom App Details - AI Assistant **Administration** - Reporting - Ease of set up for target systems - APIs **Reporting** - Audit log - Reporting **Spend Management** - Budget Tracking - Vendor Consolidation Insights - Renewal Notifications - AI Contract Parsing - Cost Allocation - Renewal Spend Forecasting **Agentic AI - SaaS Spend Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SaaS Management Platforms (SMP)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lumos Alternatives - [BetterCloud](https://www.g2.com/products/bettercloud/reviews) - 4.4/5.0 (480 reviews) - [Torii](https://www.g2.com/products/torii/reviews) - 4.5/5.0 (303 reviews) - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,219 reviews)