Compare BetterCloud and Lumos 
At a Glance
Market Segments
Mid-Market (59.7% of reviews)
Mid-Market (79.0% of reviews)
Entry-Level Pricing
Contact Us 1 User Per Year
No pricing available
BetterCloud
Star Rating
(479)4.4 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User Per Year
Browse all 3 pricing plansLumos
Star Rating
(68)4.7 out of 5
Market Segments
Mid-Market (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LumosSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BetterCloud excels in automating IT services, with users highlighting its ability to manage repetitive tasks like policy enforcement and access changes without requiring any coding. This centralization of services is seen as a significant advantage for businesses looking to streamline their operations.
- Users say Lumos provides a highly intuitive user interface, making it easier for teams to navigate and manage application access requests. Reviewers appreciate the clean design and the efficiency it brings to workflows, particularly in automating what was previously a manual ticketing process.
- According to verified reviews, BetterCloud has a stronger overall satisfaction score compared to Lumos, indicating that users feel more positively about their experience with BetterCloud's features and support. This is reflected in the robust security systems and automation capabilities that users frequently praise.
- Reviewers mention that Lumos shines in its customer support, with many users noting the responsiveness and helpfulness of the Lumos team during implementation. This level of support can be crucial for organizations looking to quickly integrate new software into their existing systems.
- Users highlight that while BetterCloud has a higher overall G2 score, Lumos has received positive feedback for its ease of use and setup. Many users find Lumos to be user-friendly, which can be a deciding factor for teams that prioritize a smooth onboarding experience.
- G2 reviewers indicate that BetterCloud's market presence is more established, with a significantly higher number of reviews, suggesting a broader user base and more extensive feedback. This can provide potential buyers with greater confidence in the product's reliability and effectiveness in real-world applications.
Pricing
Entry-Level Pricing
BetterCloud
BetterCloud for Google
Contact Us
1 User Per Year
For Help Desk teams who are fed up with how hard it is to admin their Google Workspace™.
- Granular controls for your Google Workspace™
- Visibility and automation of Google lifecycle management
Lumos
No pricing availableFree Trial
BetterCloud
Free Trial is available
Lumos
Free Trial is available
Ratings
Meets Requirements
8.6
379
8.9
54
Ease of Use
8.7
390
9.3
54
Ease of Setup
8.6
330
9.0
55
Ease of Admin
8.9
342
9.3
51
Quality of Support
9.2
355
9.7
54
Has the product been a good partner in doing business?
9.1
328
9.7
50
Product Direction (% positive)
8.8
365
9.8
53
Features by Category
User on/off Boarding
8.1
86
|
Verified
9.3
35
8.7
124
|
Verified
9.3
34
8.5
124
|
Verified
Feature Not Available
8.5
123
|
Verified
9.0
31
9.1
134
|
Verified
9.2
33
8.6
106
|
Verified
9.3
37
User Maintenance
7.8
83
|
Verified
Feature Not Available
8.4
131
|
Verified
8.7
29
7.8
96
|
Verified
Feature Not Available
Governance
8.3
110
|
Verified
Feature Not Available
8.2
101
|
Verified
9.1
33
Administration
8.2
130
|
Verified
9.1
35
Feature Not Available
Feature Not Available
8.4
124
|
Verified
9.1
37
8.1
106
|
Verified
8.7
15
Tracking
9.1
64
9.2
16
8.5
65
9.4
20
7.2
23
Feature Not Available
Management
8.3
35
9.0
10
8.5
58
9.3
20
8.9
82
9.3
20
Insights
8.5
68
Feature Not Available
8.1
53
9.2
11
7.6
38
9.6
8
8.3
66
9.4
9
Agentic AI - SaaS Spend Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
48
Not enough data
8.6
42
Not enough data
8.7
53
Not enough data
Governance
8.9
44
Not enough data
8.6
47
Not enough data
8.8
51
Not enough data
Security
8.4
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Network Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
15
Not enough data
Security
9.1
16
Not enough data
8.7
17
Not enough data
Feature Not Available
Not enough data
8.3
14
Not enough data
Identity Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.5
7
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
9.7
5
Functionality
Not enough data
9.3
5
Not enough data
9.5
7
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.9
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
9.3
5
Monitoring
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Reporting
Not enough data
9.7
6
Not enough data
9.7
5
Security
7.8
20
Not enough data
8.3
25
Not enough data
8.3
32
Not enough data
8.4
35
Not enough data
Administration
8.5
38
Not enough data
8.2
32
Not enough data
8.8
36
Not enough data
Access Control
9.1
37
Not enough data
9.1
37
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
17
Not enough data
7.9
14
Not enough data
7.6
12
Not enough data
Feature Not Available
Not enough data
8.7
18
Not enough data
Feature Not Available
Not enough data
8.9
22
Not enough data
8.8
20
Not enough data
9.0
23
Not enough data
Agentic AI - Sensitive Data Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
25
Not enough data
8.3
23
Not enough data
Feature Not Available
Not enough data
Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
App Management
8.8
7
Not enough data
8.8
8
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Security
8.5
8
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
AI Features
8.7
5
Not enough data
8.7
5
Not enough data
Spend Management
8.6
6
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Agentic AI - SaaS Management Platforms (SMP)
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Cloud Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BetterCloud and Lumos are categorized as SaaS Spend Management, SaaS Management Platforms (SMP), User Provisioning and Governance Tools, and Privileged Access Management (PAM)
Unique Categories
BetterCloud is categorized as Sensitive Data Discovery, Insider Threat Management (ITM), Cloud File Security, Zero Trust Networking, and Data Loss Prevention (DLP)
Lumos has no unique categories
Reviews
Reviewers' Company Size
BetterCloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lumos
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
14.8%
Financial Services
6.3%
Education Management
5.1%
Marketing and Advertising
4.9%
Other
51.8%
Computer Software
30.6%
Information Technology and Services
27.4%
Computer & Network Security
6.5%
Human Resources
4.8%
Electrical/Electronic Manufacturing
4.8%
Other
25.8%
Discussions
Do you have other means of providing support to admins?
1 Comment
MM
Hi Nikki! This is Merry from G2.com. BetterCloud has two areas that might be of interest to you --
1.) BetterCloud Help Center, which is a knowledge...Read more
Using BetterCloud is easy to use, does it ever get hard?
1 Comment
JR
Simplified daily operations, its never hard.Read more
What is BetterCloud used for?
1 Comment
JT
Drive - investigation, enforce document settings with wild card settings, enforce specific security for certain docs or accounts, sharing docs when owner is...Read more
Lumos has no discussions with answers
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