--- title: Lumos Reviews meta_title: Lumos Reviews, Features, and Pricing 2024 meta_description: Learn more about Lumos features and pricing through reviews from real, verified G2 users. aggregate_rating: rating_value: 4.7 review_count: 69 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Lumos Reviews **Vendor:** Lumos **Category:** [SaaS Management Platforms (SMP)](https://www.g2.com/categories/saas-management-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 69 ## About Lumos Lumos is the first Autonomous Identity platform to automatically discover and manage access across all your apps. Instead of being overwhelmed by the sprawl of apps and access, Lumos empowers organizations with one unified solution that controls access on auto-pilot. With Lumos, gain full visibility, enhance security, and boost productivity — all in one platform. Trusted by hundreds of companies, Lumos powers millions of access requests across global companies. ## Lumos Pros & Cons **What users like:** - Users appreciate the **ease of use** of Lumos, noting its intuitive UI and streamlined access management processes. (11 reviews) - Users find Lumos to be a **huge time saver** , significantly streamlining application access requests and approvals. (10 reviews) - Users appreciate the **automation of workflows** with Lumos, significantly saving time and enhancing productivity for teams. (9 reviews) - Users appreciate the **sophisticated application integration** of Lumos, streamlining workflows and enhancing operational efficiency significantly. (7 reviews) - Users commend the **responsive customer support** of Lumos, enhancing their overall experience and resolving real IT challenges. (7 reviews) - Users value the **enhanced security** and control Lumos offers, significantly improving access management and compliance processes. (7 reviews) - Features (6 reviews) - Onboarding (6 reviews) - Time Saving (6 reviews) - Functionality (5 reviews) **What users dislike:** - Users find the **integration issues** with Lumos cumbersome, complicating the setup process for custom applications. (7 reviews) - Users find the **limited integrations** problematic, particularly missing support for major platforms like AWS, GCP, and Azure. (6 reviews) - Users find **integration difficulty** with Lumos due to limited SaaS options and complications in connecting other platforms. (5 reviews) - Users find the **complex setup** for integrations can be time-consuming and challenging for small IT teams. (3 reviews) - Users note a **lack of integration features** in Lumos, making subscription tracking and automation cumbersome. (3 reviews) - Users note the lack of **important tracking features** in Lumos, which limits its usefulness for certain subscription models. (3 reviews) - Users experience **limited access control** with missing integration options and unclear UI/UX elements affecting management capabilities. (2 reviews) - Difficult Setup (2 reviews) - Users find Lumos' **poor customer support** frustrating, especially due to the lack of live chat options for assistance. (2 reviews) - Poor Support Services (2 reviews) ## Lumos Reviews ### 1. Easy SaaS discovery, management and AppStore to manage the SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Cristóbal T. | Senior IT Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Lumos?** How easily integrates with our technology stack. Okta, Slack, Google Workspace, Zoom... How responsive is their team to accept suggestions, new features... **What do you dislike about Lumos?** It's a bit young product, but it's at the same time a big advantage as while they are building the tool it adapts to our company needs. **What problems is Lumos solving and how is that benefiting you?** Having visibility of the SaaS used per employee, ease the onboarding and offboarding process but the most important one is the AppStore to offer a sanctioned SaaS catalog **Official Response from Sandi Green:** > Thanks for the review, Cristóbal! I'm happy to hear that Lumos is giving you and your team better visibility into SaaS app usage, and that the AppStore helps you manage your SaaS app catalog. Our development team is really focused on building new features that our customers actually need, so we're excited to build a solution that can grow with you. Thanks again for taking the time to share your experience with Lumos and for being such a great customer. We appreciate you! ### 2. The Lumos Identity Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dai P. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Lumos?** The Self-Service App feature dramatically reduces waiting time for our staff. The Access Review reports easily notify app owners of user licenses which reduces cost. **What do you dislike about Lumos?** So far nothing. The Lumos CSM has provides us with the needed support to get us going and integrated us quickly on what we want to accomplish. The UI is a delight to use. **What problems is Lumos solving and how is that benefiting you?** Lumos provides an interface where it is easy to follow and be compliant faster cutting down time, cost and headache. Getting the results that we need in a timely matter means more time on other projects. **Official Response from Sandi Green:** > Thanks, Dai! I am thrilled to hear that the self-service AppStore and Access Review reports are helping you cut down on wait time and spending. And thank you SO much for the feedback on our UI - we appreciate it! Thanks again for taking the time to share your experience with Lumos and for being such a great customer. ### 3. Turbo Charged our Service Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Bradon L. | IT Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Lumos?** One of the biggest advantages of Lumos is that it is simple and powerful. We were able to get Lumos online quickly and start having an impact on our business. Being able to quickly assign application access with little to no human interaction is a game changer. **What do you dislike about Lumos?** To be honest, it is hard to find things that I dislike about Lumos. **What problems is Lumos solving and how is that benefiting you?** The two biggest problems solved by Lumos is now we can quickly perform access reviews and have a better insight into how applications are used within the company. **Official Response from Sandi Green:** > Thanks for the review, Bradon! I'm really happy to hear that Lumos is helping you with application access requests and access reviews. The development team is really focused on adding features that help IT Ops automate as much admin work as possible. Thanks again for sharing your experience with Lumos and for being such a great customer. We appreciate you! ### 4. Lumos is already making a big difference for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Lumos?** We are coming from Microsoft Identity Manager. In comparison, the Lumos interface is highly simplified and straightforward allowing end users to find and request exactly what they need at a glance. **What do you dislike about Lumos?** Simply due to Lumos being new, there are some feature requests we have been working with the team on. They have been highly responsive and we've developed a great collaborative relationship. **What problems is Lumos solving and how is that benefiting you?** Lumos simply exposes the apps and groups needed to our end users. They don't need to know what to search for as they did previously. They can click the app and make the request without wondering if they've asked for the right access. **Official Response from Sandi Green:** > Thanks for the review! I'm happy to hear that your users can easily navigate the AppStore to find the tools they need. And we appreciate your partnership with our development team to work on the features that are important to you and other customers. I really appreciate you taking the time to share your experience with Lumos. Thanks again! ### 5. Lumos App Store Saves our Company Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Rubal S. | IT Procurement and Application Lifecycle, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Lumos?** We are able to automate access to our applications - this includes granting access, creating the Jira ticket, gathering approvals, and completing the work. **What do you dislike about Lumos?** There isn't much that I dislike but Lumos is new and is adding new features all the time. They listen to their customers and work hard to fix bugs quickly. **What problems is Lumos solving and how is that benefiting you?** Lumos automates all of our access requests freeing up time for our techs. Lumos also helps us with right-sizing our licenses and shows us our shadow IT apps. **Official Response from Sandi Green:** > Thanks for the review, Rubal! I am so happy to hear that we're saving your techs time and helping with license management. Thanks again for being such a great customer and for sharing your experience with Lumos. ### 6. Great Product, Great Team! Does it get any better? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Lumos?** The capabilities of the platform. The team is amazing to work with! There is some thought leadership here that I haven't seen anywhere else. I feel like Lumos is headed in the right direction. The product is set up to compete with the big players in the space and will fill in some niches that aren't filled. **What do you dislike about Lumos?** Still, early days and some features are new. **What problems is Lumos solving and how is that benefiting you?** Security access reviews! It completely makes the process streamlined, and at the end, you get a beautiful PDF to show to auditors or maybe post on your wall, it's that good. Access requests are another place that we still have yet to dive into, but I am looking forward to seeing that in action. **Official Response from Sandi Green:** > Thanks for posting a review of Lumos! I am so happy to hear that we're helping you streamline the access review process - nothing better than a beautiful PDF, right? I will be sure to pass along your comments about our team. Thanks again for being a customer and for sharing your experience! ### 7. From evaluation to implementation, the team has been delightful and the product is very intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Lumos?** It is incredibly simple to hook services in, create approval chains, and automate onboarding and deprovisioning. The efficiencies gained will be very tangible. **What do you dislike about Lumos?** So far, no downsides. Time will tell, but our experience thus far has been well above average. The team is very concerned with our success and has gone to great lengths to make sure we are well versed and set up for automation and user satisfaction. **What problems is Lumos solving and how is that benefiting you?** We need to automate as much of our systems onboarding, change management, and deprovisioning as possible to remain a lean team. We were able to set up and deploy Lumos in less than a month, which is nearly unheard of for this type of project. **Official Response from Sandi Green:** > Thanks for the review! I'm so happy to hear that you're getting value from the product and that you're excited about the automation around onboarding and deprovisioning. On behalf of the team, thanks again for sharing your experience with Lumos and for being such a great customer! We look forward to growing with you and helping your team stay lean and productive. ### 8. A great application to help save money and off board / onboard **Rating:** 4.0/5.0 stars **Reviewed by:** Varqa K. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Lumos?** The ability to have an app store. Also the ability to discover Shadow it as well as onboarding and off-boarding of employees. **What do you dislike about Lumos?** It can be a little buggy at first but their team is very responsive and able to fix things quickly as well as they are always rolling out new features. **What problems is Lumos solving and how is that benefiting you?** It is helping us save a lot of money by identifying unused accounts as well as giving our employees and app store to pick applications from. **Official Response from Sandi Green:** > Thanks, Varqa! I'm happy to hear that Lumos is helping with onboarding, offboarding, and Shadow IT. And thank you for the feedback on the product. Our team is working hard to make sure Lumos is easy to use and works well for busy IT teams. Thanks again for being a customer and for taking the time to write about your experience. We appreciate you! ### 9. Cost-effective offboarding automation and access review, with a growing library of integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Lumos?** Lumos's one-click offboarding saves my team a lot of time with the offboarding process. It also removes human error as an element in most interactions, decreasing the amount of time that it takes for me to ramp new employees into the process. **What do you dislike about Lumos?** We've been with Lumos for a long time and have experienced occasional hiccups in their integration development. The team has been very responsive and helped fix any errors! **What problems is Lumos solving and how is that benefiting you?** Lumos helps us to manage a diverse IT environment with minimal oversight. As an agile company, our IT team does not always have perfect visibility across the business- Lumos helps to close that gap by providing a centralized understanding of application usage. **Official Response from Sandi Green:** > Thanks for the review! I am happy to hear that you're saving time with one click offboarding and that Lumos gives your team more visibility into application usage. Thanks for the insight around integration development, too! Our development team is working hard on improving our existing integrations and adding new ones that will help our customers improve their ITOps without adding more administrative work. Thanks again for sharing your experience with Lumos and for being such a great customer! ### 10. VP, Tech Ops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Lumos?** Lumos is an application that helps with Onboarding/Offboarding and keeping tabs on all software access requests. This is something unlike any other and should have been in the market years ago. **What do you dislike about Lumos?** At the moment, features are up and coming so the only downside is that it may or may not meet everyone's needs. That said, Lumos is very eager to listen and so far have implemented new features based on our feedback. **What problems is Lumos solving and how is that benefiting you?** Onboarding/Offboarding and keeping track of software access requests are the main focus of this platform. Think of it as an app store for your company. Lumos has been helping us streamline the workflow in this area. **Official Response from Sandi Green:** > Thanks for the review! I am so happy to hear that Lumos is helping you keep up with app access requests. And thanks for the feedback on our new features. Our development team is continuously working on improvements to the platform and listening to the needs of customers - thanks for your input. On behalf of the Lumos team, thanks again for sharing your experience and for being such a great customer. We appreciate it! ### 11. Associate Systems Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Yande G. | Associate Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Lumos?** Lumos is excellent at providing the team with visibility into what tools teams are using that can potentially save the organization money and making sure access is approved when requested. **What do you dislike about Lumos?** No dislike at the moment since the Lumos team is always making improvements based on customers' feedback. I love how quickly they follow up with any issues. **What problems is Lumos solving and how is that benefiting you?** Lumos is helping our organization team save money by not spending money on overlapping license usage. **Official Response from Sandi Green:** > Thanks, Yande! I am so happy to hear that Lumos is giving your team more visibility into what apps your users are using. Thanks again for taking the time to share your experience with Lumos. We appreciate you! ### 12. Amazing software with an even more amazing team behind it! **Rating:** 5.0/5.0 stars **Reviewed by:** Karn S. | IT System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Lumos?** I love the AppStore - Which provides a simple place for our end-users to request everything they need! **What do you dislike about Lumos?** Not all software has full integration (check for orphaned and dormant accounts) within Lumos, yet. **What problems is Lumos solving and how is that benefiting you?** It is allowing our end-users to easily see all software and apps they can have access to and allows us to keep up with dormant/orphaned accounts. **Official Response from Sandi Green:** > Thanks for the review, Karn! I am happy to hear that you love the AppStore and your end users can get what they need. As for integrations, we are working on building out integrations and adding even more apps so that IT teams can really stay on top of app usage and licenses. Thanks again for sharing your experience with Lumos and for being a great customer! ### 13. Interactive and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Lumos?** The simplicity of being able to approve an application with 1 click. **What do you dislike about Lumos?** How many notifications are being sent through slack to show that someone is requesting an application. **What problems is Lumos solving and how is that benefiting you?** Bringing all applications into a simple group of approval and assigning. **Official Response from Sandi Green:** > Thanks for the review! I'm glad to hear that Lumos helps you approve application access with one click. And thanks for the feedback on notifications. Our development team is working hard to make sure that Lumos is easy to use and administer. I will share this feedback with them. Thanks again for taking the time to share your experience with Lumos. We appreciate you! ### 14. Lumos is good. Few more features will make it perfect. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Lumos?** The match / unmatch feature is the best feature **What do you dislike about Lumos?** It does not have the functionality to send out reminders **What problems is Lumos solving and how is that benefiting you?** Lumos automates the access review process and we have been running campaigns automatically now. **Official Response from Sandi Green:** > Thanks for the review! I'm happy to hear that the Lumos helps you automate the access review process. And, thanks for the feedback on adding a reminders feature. I will share this with our development team. Thanks again for taking the time to write about your experience with Lumos. We appreciate it! ### 15. Lunmo has changed the way we conduct access reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Director, Compliance and Cyber Risk Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Lumos?** The ease of use as both an administrator and the end user. **What do you dislike about Lumos?** They are still a new company so the features are still being rolled out. **What problems is Lumos solving and how is that benefiting you?** Lumos is helping us with our compliance needs, ISO requires access reviews and Lumos has made that easy to manage **Official Response from Sandi Green:** > Thanks for the review, Jason! I'm glad to hear that you're finding Lumos easy to use and that it's helping you with access reviews and ISO compliance needs. Our development team strives to continuously add new features and improvements, so I look forward to hearing your feedback in the future as we expand the platform. Thanks again for sharing your experience and for being such a great customer! ### 16. Simple setup and valuable information. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Lumos?** I like how easy it is to get started. The application Discovery was quite helpful. **What do you dislike about Lumos?** Not many now, a new product with great features coming. **What problems is Lumos solving and how is that benefiting you?** As a new IT Director, the application discovery is a great help in wrangling shadow IT. **Official Response from Sandi Green:** > Thanks for the review! I'm happy to hear that your implementation was easy and that application discovery helped you. We really appreciate your feedback - thanks again for sharing your experience with Lumos and for being a customer! ### 17. Powerful automation and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2022 **What do you like best about Lumos?** Lumos has a great, easy to use UI and simplies common IT tasks through automation, removing hours of manual work. **What do you dislike about Lumos?** Nothing, it does exactly what has been designed to do, streamline, simplify, automate. **What problems is Lumos solving and how is that benefiting you?** IT Vendor Management, Licence Management and Access Management. Lumos has greatly reduced our teams compliance tasks and made it simpler to complete our yearly audit reviews. **Official Response from Sandi Green:** > Thanks for the review! I'm happy to hear that Lumos helps you streamline your compliance tasks. Thanks for taking the time to share your experience with our product. We appreciate it! ### 18. Lumos saves us time. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Lumos?** Self service of application requests, reporting on access. **What do you dislike about Lumos?** I wish there was some type of onboarding template where we could suggest apps based on a users title/job role. **What problems is Lumos solving and how is that benefiting you?** Saving time by eliminating manual tasks. Creating reports showing an audit of access vs usage, and allowing us to fix that within the console. **Official Response from Sandi Green:** > Thanks for the review! I'm glad to hear that Lumos saves you time and that the access versus usage data makes it easy to fix issues on the spot. And, thanks for the suggestion regarding onboarding templates - love it! I will share your feedback with our development team. Thank you for taking the time to share your experience with Lumos and for being such a great customer. We appreciate you! ### 19. The software provides time savings for access requests as well as quarterly access reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Lumos?** Customizable approval flows and reporting. **What do you dislike about Lumos?** Logging is not there yet. Needs work to have better capabilities. **What problems is Lumos solving and how is that benefiting you?** Solving access requests/review/workflows. **Official Response from Sandi Green:** > Thank you for the review! I'm happy to hear that Lumos is helping you manage approvals and access requests. I appreciate the feedback on logging and will pass it along to our developers. Thanks again for taking the time to share your experience and for being a customer! - [View Lumos pricing details and edition comparison](https://www.g2.com/products/lumos/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+10%3A52%3A45+-0500&secure%5Bsession_id%5D=27f1b3e0-6b49-4bf2-94d3-8edbd9063516&secure%5Btoken%5D=03567ca149f28ccc36fc996291676d17bbe2340d292bc52b5d673ef11a648ec1&format=llm_user) ## Lumos Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Lumos Features **User on/off Boarding** - Self Service Access requests - Smart/Automated Provisioning - Policy Management - Access Termination - Approval Workflows **Tracking** - Spend Tracking - SaaS Utilization Tracking **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **App Management** - App Usage Monitoring - Custom Workflows - Shadow IT Discovery - Self-Service App Store - Centralized Management Console - Onboarding & Offboarding Automation **User Maintenance** - Bulk Changes **Management** - Contract Management - Application Catalog - Dashboards and Visualizations **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Security** - Role-Based Access Control - Threat Detection Alerts - Compliance Monitoring **Governance** - Compliance Audits **Insights** - Spend Forecasting and Optimization - Peer Benchmarking - Reporting **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **AI Features** - Auto-fill Custom App Details - AI Assistant **Administration** - Reporting - Ease of set up for target systems - APIs **Reporting** - Audit log - Reporting **Spend Management** - Budget Tracking - Vendor Consolidation Insights - Renewal Notifications - AI Contract Parsing - Cost Allocation - Renewal Spend Forecasting **Agentic AI - SaaS Spend Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SaaS Management Platforms (SMP)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lumos Alternatives - [BetterCloud](https://www.g2.com/products/bettercloud/reviews) - 4.4/5.0 (481 reviews) - [Torii](https://www.g2.com/products/torii/reviews) - 4.5/5.0 (323 reviews) - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,328 reviews)