Loom Reviews & Product Details

What I like most about Loom is how easily I can explain something through a screen recording instead of writing long descriptions. In my QA work, I often need to report issues to developers, and a short video showing the actual steps, behaviour and issue makes everything much clearer. It helps developers understand and reproduce the problem without going back and forth asking for more details. I also like that I can quickly record my screen using the Chrome extension without setting up a separate meeting. Review collected by and hosted on G2.com.

One thing I sometimes find inconvenient is that longer recordings can take some time to process and become available. Also, managing and finding older recordings can be a little difficult when there are many videos. It would be helpful to have better organization and search options. Apart from these minor points, my overall experience with Loom has been good. Review collected by and hosted on G2.com.

What I like most about Loom is how easy it is to record and share videos instead of explaining everything through long emails or messages. It is especially useful for sharing screen recordings, explaining tasks, giving feedback, and communicating updates with team members. It saves time and makes communication clearer, particularly when working with people remotely. Review collected by and hosted on G2.com.

One thing that could be improved is the video processing and loading time, especially when recording or sharing longer videos. Sometimes, managing and organizing multiple recordings can also become a little difficult. More storage flexibility, better organization options, and smoother video processing would make Loom even more convenient to use. Review collected by and hosted on G2.com.

The best thing about Loom is how easy it is to record my screen with the Chrome extension and share the video with teammates or clients. As a software developer, I often need to explain workflows, share project updates, or provide KT. Instead of scheduling calls and repeating the same explanations, I can quickly record my screen with audio and video and send it out. People can watch it whenever it’s convenient for them, which saves me a lot of time. I also appreciate how simple Loom is to set up, along with its reasonable pricing. Overall, it’s made my day-to-day communication and knowledge sharing much smoother. Review collected by and hosted on G2.com.

Honestly, I haven’t found many drawbacks with Loom. The only thing that’s a bit frustrating is that if I make a mistake while recording, I sometimes have to go back and edit the video again, which can be pretty time-consuming. Other than that, my overall experience has been really positive, and I genuinely like almost everything about Loom. Review collected by and hosted on G2.com.

The most impressive aspect is its AI features, as it can help you add titles, summaries, notes, and remove filler words. Its interface is minimalist and very intuitive, providing a great experience. Its performance in uploading and processing videos is very good, and its integrations with other platforms like Jira or Gmail have been very useful to us. Review collected by and hosted on G2.com.

What I like least is that in the free version, the maximum video duration is 5 minutes, so in my case, where I need to make longer recordings, it was necessary to quickly purchase a paid version. The price is justifiable, although user fees have increased, initially it was a considerable investment for us. Additionally, support for standard accounts is via ticket and can be slow. Review collected by and hosted on G2.com.

The platform is easy to use, and it’s straightforward to share videos with external viewers. The user interface is clear and consistent, and the tools for refining transcripts, preparing subtitles, and removing breaks or repetition are genuinely helpful as I work to create professional-looking—and professional-sounding—videos. Performance has been consistently strong, and the product remains affordable, even with the changes that came with its migration to Atlassian. Because it’s so intuitive, I haven’t needed to contact support; however, each time I log in I’m shown helpful hints and tips that continue to guide my onboarding and help me get more out of the platform. Review collected by and hosted on G2.com.

The price increased when it moved to Atlassian, and I don't feel as though this was clearly communicated with me. However, the platform remains an invaluable tool, despite this. Review collected by and hosted on G2.com.

It's an app that is very intuitive and allows you to store your recorded videos in the cloud. Review collected by and hosted on G2.com.

What I really don't like about Loom is that the free version limits you a lot: it only lets you record five minutes per video and also restricts the amount you can store. Moreover, sometimes when I finish recording, it gets stuck processing the video or fails to render. And, as if that weren't enough, if I have a lot of things open on the computer, it slows down significantly while I'm recording. Review collected by and hosted on G2.com.

What I love most about Loom is how effectively it kills the “quick sync” meeting. It bridges the gap between a sprawling email that’s too confusing to read and a live video call that would disrupt everyone’s deep-work schedule.

Being able to record my screen while my voice and face add context also eliminates the tone ambiguity you often get with text. Whether I’m walking a client through a complex dashboard, pitching a new design concept, or showing a developer exactly how to reproduce a bug, a two-minute Loom can do the job of a thirty-minute Zoom call.

The best part, though, is the zero-friction sharing. The moment I hit stop, the link is already on my clipboard and ready to drop into Slack or an email. It removes the tedious rendering and uploading steps and makes asynchronous communication feel genuinely personal and instantaneous. Review collected by and hosted on G2.com.

My biggest frustration with Loom is the pressure to nail everything in a single, continuous take. The built-in editing tools feel very bare-bones, mostly limited to trimming the beginning or end, or cutting out an awkward section in the middle. If I stumble over my words, click the wrong tab, or a notification pops up halfway through a five-minute explanation, it’s usually quicker to scrap the whole video and start over than to try to do a clean edit within the platform. Review collected by and hosted on G2.com.

I use Loom to record my screen for walkthroughs and to show people how to troubleshoot problems. I like that it’s lightweight and I can start recording on the website without installing anything. I can share the recording link directly, instead of sending a video file or uploading it to cloud storage. Loom also automatically skips or speeds up parts where nothing is happening, and adjusts the video speed depending on what’s on screen, so I don’t have to do much. It’s very easy to set up. Review collected by and hosted on G2.com.

Loom is a little on the pricey side. I don’t think there are enough features to justify the price, and I wish the free subscription offered a little more. Review collected by and hosted on G2.com.

What I like most is how simple it is to use. I also like that there’s an extension that can stay on my screen, so whenever I need to do a screen share, I can just click it and get started. It feels very intuitive, works well, and makes sharing really easy. Another plus is that I can see when someone has actually viewed the video. Review collected by and hosted on G2.com.

One thing that really frustrated me about Loom is that I had an email address I used to log into my account, and I no longer had access to it. I ended up losing four years’ worth of video. Everything on that account was gone, and Loom would not, under any circumstances, let me recover the account because I couldn’t access the old email address.

Because of that experience, I stopped using Loom for about 18 months and switched to Clipchamp (a Microsoft project) before eventually coming back to Loom. The only reason I returned was that my company wouldn’t allow me to use Clipchamp.

It’s been extremely frustrating to lose all of those videos—four years’ worth. It must have been around 400–500 videos. I’m still very, very frustrated by it, and I think it’s a terrible system if you can’t update someone’s email address. Review collected by and hosted on G2.com.

What I like most about Loom is how easy it is to record my screen and explain something without having to schedule a meeting. I can walk someone through a process, show them exactly what I mean and share the video with them to watch when it suits them. It’s especially useful for training, troubleshooting and explaining things that would take far longer to put into writing. It saves time and cuts down on endless back-and-forth messages! Review collected by and hosted on G2.com.

Loom is great for quick explanations, but recording can sometimes take longer than expected if I make a mistake and need to start again or edit the video. I’d also like more flexibility with editing recordings without having to upgrade for certain features. Finding older videos could be easier too, especially when you’ve built up a library of recordings. A few more editing options and better video organisation would make it even more useful for everyday work. Review collected by and hosted on G2.com.