Loom Reviews & Product Details

I primarily use Loom for asynchronous communication across design, product, and client collaboration workflows. It's especially useful when working on UI/UX reviews, creative direction, or project handoffs. What I like most about Loom is how simple and frictionless the entire experience feels. The interface is very intuitive, so recording, sharing, and accessing videos takes almost no effort, making it easy to integrate into daily workflows. I also like how accessible it becomes with the browser extension, as I can instantly start recording without switching tools. Features like instant share links, filler words removal, silence removal, and automatic cloud saving are very convenient. It makes communication far more visual, clear, and efficient. The setup was straightforward, with almost no learning curve. Review collected by and hosted on G2.com.

One area where Loom could improve is video organization and management, especially when handling a large number of recordings across different projects. Finding older videos or maintaining a clean workspace can sometimes feel a bit cluttered. I have also noticed occasional performance issues with the browser extension, particularly during longer recordings or when multiple heavy applications are running. While the overall experience is smooth, having more advanced editing and annotation controls directly within the platform would make it even more useful for detailed design and product feedback workflows. Review collected by and hosted on G2.com.

I use Loom daily for team communication, especially when explaining tasks, giving feedback, or doing quick introductions. The camera + screen recording feature helps me clearly walk through documents, Google Sheets, or workflows while still showing my face, which makes my explanations easier to understand.

Instead of typing long messages, I record quick Loom videos to show exactly what needs to be revised. This has reduced back-and-forth with my team since they can see the exact issue and replay the video anytime. The Chrome extension also saves me time because I can start recording instantly while working. Review collected by and hosted on G2.com.

Honestly, there’s nothing I dislike about Loom. It’s user-friendly, reliable, and makes video recording and sharing so much easier. Review collected by and hosted on G2.com.

I used Loom for a AI technical demo videos for internal users and customer facing interactions, the best new feature I used was replacing some empty sound spaces, replace "umsss" and "emmm" was a key feature.

After using the AI edition section, I would definitely continue the usage with my colleagues for this project.

The chrome extension was a game changer as sometimes the desktop app for Mac gets buggy.

Integrating the Loom with Google calendar was definitely useful for scheduled meetings summary.

I received close support to answer my questions, and I was able to ask for new features that went online shorter after I asked for it.

The investment made was absolutely worth the price in terms on how useful was Loom for our project.

Another great part was being able to use AI to add words that I was not able to say in the Loom recording, so easy to use and understand. Review collected by and hosted on G2.com.

The Mac desktop application is very buggy, even using the most recent version or the previous one, the crashing was guaranteed, therefore, we decided to use the chrome extension instead. Review collected by and hosted on G2.com.

What stands out most about Loom is how frictionless it makes communication.

You can record your screen, voice, and face in a few clicks, and instantly share a link—no exporting, uploading, or large file handling. That simplicity removes a lot of back-and-forth in async workflows.

Equally important is how well it fits into real work:

Quick bug explanations or demos without long written descriptions

Clear feedback on designs or code

Async updates instead of meetings

The built-in viewer experience (comments, reactions, timeline) also makes collaboration feel structured without extra tools.

In short: it replaces long messages and unnecessary calls with fast, contextual communication. Review collected by and hosted on G2.com.

A key drawback of Loom is its limitations on the free plan—recording length, storage, and some advanced features are restricted. Review collected by and hosted on G2.com.

I find Loom super easy to use, especially with it being available as a Google extension, which makes it just one click away. I really like that I can record face-on videos and screen recordings. The AI functions are excellent, trimming out any 'ums' and 'ahs', and letting me edit over words if needed. Having transcripts and the ability to timestamp different parts of the video are incredibly helpful. There are so many features and functions that I find really good. It's also connected to our Slack account, so I can see when people have watched, reacted to, or commented on videos, which really helps. Finally, the initial setup was very easy. Review collected by and hosted on G2.com.

We did have an issue previously with playback watching that I was recording it on. I think it was just really having a good Internet connection to solve that. Perhaps it was the Internet connection of the people watching the videos, but really, I'd say overall, it's a very small minor issue. And we're very happy with Loom. Review collected by and hosted on G2.com.

I find Loom very effective for recording meetings and videos, which can be used for future references. The ability to transcribe videos is incredibly helpful. Setting up Loom was one of the simplest experiences I’ve had with a platform. It captures and manages knowledge effectively, allowing those who missed meetings to catch up quickly, thus increasing productivity. The easy video recording feature is the most helpful part for me. It allows to create a history of all the meeting that have taken place and can be referred back when required.

The ability of this platform to create spaces and with capacity to customize the privacy whether the workspace will be open or closed is really helpful. Other than this I love this platform as more information about who viewed the videos allowing targeting and reengaging easier. The ability of this platform to trim and stitch videos is also really helpful. The setting also allows more customization. After the merging of my loom and Atlassian profile the login process is easier and avoids toggling to different screens.

The integration capacity of this platform is also worth mentioning. The Atlassian Eco system makes this platform more stronger and reliable. Review collected by and hosted on G2.com.

I would like Loom to improve a little bit more by adding some more features. Integration of platform can be made easier. I have also seen permission issue with many of the platform we try to integrate due to security concern of the individual platform. Solving this issue will also be very crucial in boosting the productivity of this platform. Other than this I wish that my old recording were still intake and easy to find after merging of my Atlassian profiles with loom. Review collected by and hosted on G2.com.

I find Loom very useful and easy to use. It's straightforward without needing much learning effort. You can simply download Loom directly to your browser or use the extension if you prefer. The browser version is very useful because you can access more options on your website. It's lightweight, so it doesn't slow down my system, which is a good thing. I've also switched from using Wundershare to Loom because Loom is more reliable and easy to use. For the initial setup, it's very easy compared to other tools for video editing and recording, and you just need to download their extension or software on your PC or laptop. Review collected by and hosted on G2.com.

I don’t there is something which makes me to dislike anything related to loom so in my opinion no. Review collected by and hosted on G2.com.

Loom is super easy to use. I can quickly record and share explanations without any hassle. It fits smoothly into my workflow, saves me time, and makes communication with my team and clients much easier. Review collected by and hosted on G2.com.

“The only downside I’ve noticed is that sometimes it can take a little time to process larger videos, especially if my internet connection is slow. Other than that, it’s a very reliable and efficient tool that fits well into my routine.” Review collected by and hosted on G2.com.

The blur tool during recording has genuinely changed how I handle sensitive walkthroughs at work. Last month I was recording a process guide for our onboarding team that involved our HRIS system where employee records were visible in the background. Instead of re-recording the whole thing or spending nearly 20 minutes in an editing tool, I blurred those sections on the spot and sent the video out the same afternoon. I honestly didn’t expect to use that feature as often as I do, but it comes up almost every week now, especially when I’m walking through anything that touches payroll, contracts, or personal data.

The feedback experience is honestly what made Loom stick for me. I shared a dashboard redesign walkthrough with three stakeholders who had never used Loom before, and all of them were able to leave comments pinned to specific moments in the video without creating an account. One comment flagged a labeling issue right at the two-minute mark that I would have completely missed on my own. What would have been a 45-minute alignment meeting turned into a six-minute video and a short back-and-forth comment thread, and everyone walked away with clearer context than they usually do from a live call. That kind of asynchronous collaboration is hard to replicate with any other tool I’ve used. Review collected by and hosted on G2.com.

Dependency on External Editing

The built-in editor covers the basics well, but it shows its limits the moment a project gets slightly more complex. I was putting together a training video that needed a brief screen recording layered alongside a slide deck, with a separate audio narration track synced underneath, and Loom simply could not handle that combination. I ended up exporting the footage and finishing the project in an external editor, which added a step I was hoping to avoid. For straightforward recordings it is perfectly capable, but if your work involves any level of production beyond trimming and stitching clips together, you will eventually hit a point where the tool asks you to go elsewhere to finish the job.​​​​​​​​​​​​​​​​

Feature Gating on AI Tools

The AI features are genuinely useful, which makes it more noticeable when they disappear behind a paywall. I had access to the automated summaries and filler word removal during what seemed like a trial window, and I quickly built them into my workflow — using summaries to give context to viewers before they hit play and relying on filler word removal to clean up recordings without manual editing. When that trial ended and those features became paid-only, the recordings felt noticeably rougher and the extra steps came back. It is not that the free plan is bad, but getting a taste of how much smoother those tools make the experience and then losing access to them makes the limitation feel sharper than it otherwise would. Review collected by and hosted on G2.com.

Loom makes SOP/training/information videos super easy to make with the browser extension and desktop app. I've come to use Loom so frequently that if my company stopped paying for it, I'd personally foot the bill. The AI features help with summaries and titles and can even help trim the video if you need something ultra-polished. For non-profits, there is a significant product discount that is very easy to apply for (providing you're a registered charity). Review collected by and hosted on G2.com.

The biggest challenge I find with Loom is the Atlassian portal side of things still doesn't feel fully integrated - it's clunky to manage my subscription and account and feels ultra complicated. Review collected by and hosted on G2.com.