Top 10 Level AI Alternatives & Competitors

Top 10 Alternatives to Level AI Recently Reviewed By G2 Community

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Observe.AI
By Observe.AI
4.6/5
(236)
Product Description
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
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Reviewers say compared to Level AI, Observe.AI is:
Slower to reach roi
More usable
Easier to do business with
Categories in common with Level AI:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence
AI Agents For Business Operations

Balto
By Balto
4.8/5
(575)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to Level AI, Balto is:
Slower to reach roi
Easier to do business with
More usable
Categories in common with Level AI:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence
Natural Language Generation (NLG)

Genesys Cloud CX
By Genesys
4.4/5
(1,526)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Level AI, Genesys Cloud CX is:
Slower to reach roi
Categories in common with Level AI:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Customer Service Automation
Chatbots
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Gong
By Gong
4.7/5
(6,516)
Product Description
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
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Reviewers say compared to Level AI, Gong is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Level AI:
Conversation Intelligence
Sales Coaching

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(598)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Level AI, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
More expensive
Categories in common with Level AI:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Customer Service Automation
Chatbots

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,809)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Level AI, Fin by Intercom is:
Slower to reach roi
More expensive
Categories in common with Level AI:
AI Customer Support Agents
Customer Service Automation
Chatbots
AI Agents For Business Operations

Talkdesk
By Talkdesk
4.4/5
(2,502)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Level AI, Talkdesk is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Level AI:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Customer Service Automation

evaluagent
By EvaluAgent
4.5/5
(425)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Reviewers say compared to Level AI, evaluagent is:
Slower to reach roi
Easier to set up
Easier to do business with
Categories in common with Level AI:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Playvox Quality Management
By Playvox
4.8/5
(1,163)
Product Description
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
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Reviewers say compared to Level AI, Playvox Quality Management is:
Slower to reach roi
Better at meeting requirements
Better at support
Categories in common with Level AI:
Contact Center Quality Assurance

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