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At a Glance
Market Segments
Enterprise (50.8% of reviews)
Enterprise (78.2% of reviews)
Entry-Level Pricing
Free
No pricing available
Contentsquare
Star Rating
(484)4.6 out of 5
Market Segments
Enterprise (50.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansGlassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in ease of setup with a score of 9.8, while Contentsquare lags behind at 7.7. Reviewers mention that Glassbox's intuitive interface and straightforward installation process significantly reduce the time to get started.
- Reviewers mention that Glassbox offers superior quality of support, scoring 9.8 compared to Contentsquare's 9.4. Users on G2 highlight the responsiveness and expertise of Glassbox's support team, which is crucial for troubleshooting and maximizing the software's potential.
- Users say that Glassbox shines in user segmentation capabilities, achieving a perfect score of 10.0, while Contentsquare scores 9.0. Reviewers appreciate Glassbox's advanced segmentation features that allow for highly targeted marketing strategies.
- G2 users report that Glassbox's real-time monitoring features are top-notch, scoring 10.0, whereas Contentsquare scores 8.9. Reviewers mention that the ability to track user behavior in real-time helps businesses make immediate adjustments to improve user experience.
- Users on G2 highlight Glassbox's comprehensive session replay functionality, scoring 9.9, compared to Contentsquare's 9.4. Reviewers say that this feature allows for in-depth analysis of user interactions, which is invaluable for optimizing website performance.
- Reviewers mention that Glassbox's performance and reliability score of 10.0 is a significant advantage over Contentsquare's 9.5. Users report that Glassbox consistently delivers high uptime and fast response times, which are critical for maintaining user engagement.
Pricing
Entry-Level Pricing
Contentsquare
Free plan
Free
A simple way to get started
- Up to 20k monthly sessions
- Session Replay and unlimited heatmaps
- 1 month of data access
Glassbox
No pricing availableFree Trial
Contentsquare
Free Trial is available
Glassbox
Free Trial is available
Ratings
Meets Requirements
9.0
325
9.8
737
Ease of Use
8.5
324
9.7
739
Ease of Setup
7.6
111
9.8
474
Ease of Admin
8.4
96
9.8
343
Quality of Support
9.4
321
9.8
736
Has the product been a good partner in doing business?
9.2
95
9.9
347
Product Direction (% positive)
9.3
281
9.9
728
Features by Category
Metrics
9.0
151
9.9
572
9.2
153
9.9
566
9.1
154
9.9
560
8.6
138
9.9
564
8.7
131
9.9
559
8.9
112
9.9
545
8.7
109
9.9
541
9.0
152
9.9
546
9.1
141
9.9
541
Reporting
8.6
135
9.9
554
8.8
116
9.9
540
8.2
129
9.8
532
8.9
158
9.9
532
9.0
130
9.9
528
8.6
106
9.9
520
8.6
145
9.9
532
Other
8.7
113
9.9
522
8.0
98
9.9
505
8.8
107
9.9
503
8.3
106
9.9
497
9.0
126
9.9
490
8.3
63
9.8
486
8.7
88
9.9
488
Agentic AI - Digital Analytics
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
10.0
5
Administration
8.4
104
9.9
516
8.4
93
9.9
492
8.8
135
9.9
530
9.0
125
9.8
518
User Identification
8.5
11
9.9
478
9.0
22
10.0
481
8.3
9
10.0
485
Tracking & Reporting
9.0
15
10.0
472
8.4
18
10.0
471
8.3
7
10.0
468
8.3
22
9.9
465
9.3
22
10.0
474
8.8
17
10.0
468
Metrics
9.2
26
10.0
457
9.3
23
9.9
469
8.8
20
10.0
470
8.9
16
10.0
467
9.0
25
9.9
470
User Behavior
9.4
119
|
Verified
9.8
519
|
Verified
8.8
110
|
Verified
9.8
515
|
Verified
8.9
107
|
Verified
9.8
517
|
Verified
A/B Testing
8.5
86
|
Verified
9.8
502
|
Verified
8.4
58
9.8
507
9.0
115
9.8
527
|
Verified
7.8
66
|
Verified
9.9
495
|
Verified
Visitor Information
8.0
80
|
Verified
9.8
541
|
Verified
8.0
80
9.8
561
|
Verified
Agentic AI - Session Replay
7.8
10
8.9
12
Product Analytics
8.6
26
10.0
450
8.9
32
9.9
450
9.1
39
9.9
451
9.4
38
9.9
453
8.8
30
9.9
458
8.8
26
10.0
452
8.5
24
9.9
469
8.8
26
10.0
446
Agentic AI - Product Analytics
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Analytics
Not enough data
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Administration
Not enough data
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Generative AI
Not enough data
10.0
59
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
28
10.0
437
9.4
40
9.9
439
9.6
38
9.9
439
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.3
26
9.9
409
8.6
27
9.9
433
7.6
21
9.9
432
Performance
8.9
20
10.0
432
9.4
29
10.0
434
8.6
27
10.0
431
8.3
19
10.0
432
Platform Basics
8.2
51
9.9
340
8.1
59
9.9
341
8.4
62
10.0
334
7.9
41
9.9
336
8.8
32
10.0
164
Agentic AI - Customer Journey Mapping
7.5
6
9.2
8
Platform Basics
8.7
78
9.9
471
|
Verified
9.0
110
9.8
475
|
Verified
Platform Data
8.8
114
9.9
472
|
Verified
8.6
80
9.9
470
|
Verified
8.8
116
9.9
476
|
Verified
8.6
80
9.9
473
|
Verified
Platform Additional Functionality
9.0
122
9.8
473
|
Verified
8.4
77
9.9
466
|
Verified
8.1
70
9.9
477
|
Verified
Agentic AI - Customer Journey Analytics
6.8
10
10.0
6
7.0
9
9.3
7
8.0
9
9.5
7
7.8
9
10.0
6
Feedback Management
Not enough data
9.9
210
Not enough data
9.9
210
Not enough data
9.9
210
Feedback Analysis
Not enough data
9.9
211
Not enough data
9.7
209
Not enough data
9.9
210
Feedback Sources
Not enough data
9.9
209
Not enough data
9.9
211
Not enough data
9.4
209
Not enough data
9.9
208
Generative AI
Not enough data
9.8
66
Not enough data
Feature Not Available
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
10.0
62
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Process Management
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
System Management
Not enough data
10.0
243
Not enough data
10.0
238
Agentic AI - Heatmap Tools
7.7
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
Analysis
9.0
118
9.9
480
9.0
123
9.9
481
9.1
112
9.9
466
8.9
117
9.9
464
9.1
122
9.9
467
Reporting
9.3
133
10.0
467
8.7
126
9.9
466
8.8
114
9.9
467
8.9
117
10.0
460
Metrics
9.2
26
10.0
457
9.3
23
9.9
469
8.8
20
10.0
470
8.9
16
10.0
467
9.0
25
9.9
470
Variation Testing
8.8
7
10.0
430
Not enough data
10.0
429
9.3
14
10.0
432
9.4
11
10.0
437
8.6
6
10.0
428
9.0
5
10.0
431
Reporting
9.0
15
10.0
460
9.0
16
10.0
457
Personalization
8.3
10
10.0
446
9.3
9
10.0
429
9.1
11
10.0
426
Administration
8.3
9
10.0
427
8.7
9
10.0
429
9.5
16
10.0
430
9.3
14
10.0
430
Categories
Categories
Shared Categories
Contentsquare and Glassbox are categorized as Session Replay, Customer Journey Analytics, Customer Journey Mapping, Digital Experience Monitoring (DEM), Heatmap Tools, Digital Analytics, Product Analytics, Mobile App Optimization, and Mobile App Analytics
Unique Categories
Contentsquare has no unique categories
Glassbox is categorized as Feedback Analytics, E-Commerce Analytics, Enterprise Feedback Management, Digital Accessibility Platforms, and Digital Accessibility Tools
Reviews
Reviewers' Company Size
Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.5%
Apparel & Fashion
12.2%
Telecommunications
5.8%
Computer Software
5.3%
Insurance
4.5%
Other
53.7%
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.1%
Banking
3.6%
Other
30.5%
Discussions
Contentsquare has no discussions with answers
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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