Compare Contentsquare and Glassbox 
At a Glance
Market Segments
Enterprise (48.4% of reviews)
Enterprise (78.0% of reviews)
Entry-Level Pricing
Free
No pricing available
Contentsquare
Star Rating
(619)4.6 out of 5
Market Segments
Enterprise (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansGlassbox
Star Rating
(808)4.9 out of 5
Market Segments
Enterprise (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in capturing user interactions in real time, providing a comprehensive view of user behavior. Users appreciate the automatic data capture without the need for tagging, which simplifies the analysis process significantly.
- Users say that Contentsquare offers powerful AI features that streamline the process of gaining insights. Reviewers highlight how quickly they can turn actions into insights, making prioritization of opportunities much more efficient.
- According to verified reviews, Glassbox stands out for its ease of use and setup, with many users noting the intuitive interface that allows for quick analytical report generation based on session replays. This user-friendly approach enhances day-to-day usability.
- Reviewers mention that Contentsquare provides detailed behavior analysis through visual tools like heatmaps and journey analysis. This feature helps teams understand user interactions on both websites and apps, offering in-depth insights that are crucial for optimization.
- Users highlight that Glassbox's visual session replay feature is particularly effective for identifying user experience issues, allowing teams to quickly pinpoint areas for improvement. This capability is a significant advantage for organizations focused on enhancing user journeys.
- G2 reviewers note that while Contentsquare has a strong market presence and a wealth of recent reviews, its overall satisfaction ratings are slightly lower compared to Glassbox. This suggests that while it has valuable features, users may find Glassbox to be a more satisfying choice overall.
Pricing
Entry-Level Pricing
Contentsquare
Free plan
Free
A simple way to get started
- Up to 20k monthly sessions
- Session Replay and unlimited heatmaps
- 1 month of data access
Glassbox
No pricing availableFree Trial
Contentsquare
Free Trial is available
Glassbox
Free Trial is available
Ratings
Meets Requirements
8.9
347
9.8
738
Ease of Use
8.4
380
9.7
740
Ease of Setup
7.7
155
9.8
475
Ease of Admin
8.4
102
9.8
343
Quality of Support
9.4
342
9.8
737
Has the product been a good partner in doing business?
9.2
101
9.9
347
Product Direction (% positive)
9.3
303
9.8
729
Features by Category
Metrics
9.0
153
9.9
572
9.3
156
9.9
567
9.1
157
9.9
560
8.7
141
9.9
564
8.8
133
9.9
559
8.9
115
9.9
546
8.7
109
9.9
541
9.0
155
9.9
546
9.1
145
9.9
541
Reporting
8.6
136
9.9
554
8.8
117
9.9
541
8.2
129
9.8
532
8.9
161
9.9
532
9.0
132
9.9
528
8.6
106
9.9
520
8.6
149
9.9
532
Other
8.7
113
9.9
522
8.0
98
9.9
505
8.8
107
9.9
503
8.3
107
9.9
497
9.0
126
9.9
490
8.2
62
9.8
486
8.7
87
9.9
488
Agentic AI - Digital Analytics
Not enough data
Not enough data
7.2
6
Not enough data
8.0
5
Not enough data
8.3
5
10.0
5
Administration
8.3
107
9.9
516
8.4
93
9.9
492
8.7
138
9.9
530
9.0
125
9.8
518
User Identification
8.5
11
9.9
478
9.0
22
10.0
481
8.3
9
10.0
485
Tracking & Reporting
9.0
15
10.0
472
8.4
18
10.0
471
8.3
7
10.0
468
8.3
22
9.9
465
9.3
22
10.0
474
8.8
17
10.0
468
Metrics
9.2
26
10.0
457
9.3
23
9.9
469
8.8
20
10.0
470
8.9
16
10.0
467
9.0
25
9.9
470
User Behavior
9.4
126
|
Verified
9.8
518
|
Verified
8.8
112
|
Verified
9.8
514
|
Verified
8.9
121
|
Verified
9.8
515
|
Verified
A/B Testing
8.5
92
|
Verified
9.8
501
|
Verified
8.4
58
9.8
506
9.1
134
9.8
528
|
Verified
7.8
66
|
Verified
9.9
494
|
Verified
Visitor Information
8.0
81
|
Verified
9.8
540
|
Verified
8.0
81
9.8
561
|
Verified
Agentic AI - Session Replay
7.6
12
8.5
11
Product Analytics
8.6
26
10.0
449
8.9
32
9.9
449
9.1
39
9.9
450
9.4
38
10.0
452
8.8
30
9.9
457
8.8
26
10.0
451
8.5
24
9.9
468
8.8
26
10.0
445
Agentic AI - Product Analytics
Not enough data
9.5
7
Not enough data
9.8
7
Not enough data
9.2
6
Not enough data
10.0
6
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
10.0
294
Not enough data
10.0
297
Not enough data
10.0
293
Not enough data
10.0
297
Not enough data
10.0
295
Not enough data
10.0
311
Administration
Not enough data
10.0
307
Not enough data
10.0
290
Not enough data
10.0
290
Generative AI
Not enough data
10.0
58
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
28
10.0
435
9.4
43
9.9
437
9.7
49
9.9
438
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.3
26
9.9
407
8.7
28
9.9
431
7.6
21
9.9
430
Performance
8.9
20
10.0
430
9.4
29
10.0
432
8.5
29
10.0
429
8.3
19
10.0
430
Platform Basics
8.3
52
9.9
340
8.1
60
9.9
340
8.4
63
9.9
333
7.9
42
9.9
335
8.8
33
10.0
163
Agentic AI - Customer Journey Mapping
7.9
7
9.0
7
Platform Basics
8.7
78
9.9
471
|
Verified
9.0
110
9.8
475
|
Verified
Platform Data
8.9
124
9.9
472
|
Verified
8.6
81
9.9
470
|
Verified
8.8
120
9.9
477
|
Verified
8.5
81
9.9
473
|
Verified
Platform Additional Functionality
9.0
126
9.8
473
|
Verified
8.3
80
9.9
466
|
Verified
8.1
70
9.9
477
|
Verified
Agentic AI - Customer Journey Analytics
6.8
10
10.0
6
6.7
11
9.3
7
8.0
9
9.5
7
7.8
9
10.0
6
Feedback Management
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Feedback Analysis
Not enough data
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Feedback Sources
Not enough data
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Generative AI
Not enough data
9.8
67
Not enough data
Feature Not Available
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
10.0
62
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Process Management
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
System Management
Not enough data
10.0
243
Not enough data
10.0
238
Agentic AI - Heatmap Tools
8.1
6
Not enough data
7.5
6
Not enough data
7.6
7
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Analysis
9.0
124
9.9
480
9.0
124
9.9
481
9.1
114
9.9
466
9.0
127
9.9
464
9.2
129
9.9
467
Reporting
9.3
141
10.0
467
8.7
133
9.9
466
8.9
122
9.9
467
9.0
118
10.0
460
Metrics
9.2
26
10.0
457
9.3
23
9.9
469
8.8
20
10.0
470
8.9
16
10.0
467
9.0
25
9.9
470
Variation Testing
8.8
7
10.0
429
Not enough data
10.0
428
9.3
14
10.0
431
9.4
11
10.0
436
8.6
6
10.0
427
9.0
5
10.0
430
Reporting
9.0
15
10.0
459
9.0
16
10.0
456
Personalization
8.3
10
10.0
445
9.3
9
10.0
428
9.1
11
10.0
425
Administration
8.3
9
10.0
426
8.7
9
10.0
428
9.5
16
10.0
429
9.3
14
10.0
429
Categories
Categories
Shared Categories
Contentsquare and Glassbox are categorized as Session Replay, Customer Journey Analytics, Customer Journey Mapping, Digital Experience Monitoring (DEM), Heatmap Tools, Digital Analytics, Product Analytics, Mobile App Optimization, and Mobile App Analytics
Unique Categories
Contentsquare has no unique categories
Glassbox is categorized as Feedback Analytics, E-Commerce Analytics, Enterprise Feedback Management, Digital Accessibility Platforms, and Digital Accessibility Tools
Reviews
Reviewers' Company Size
Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.8%
Apparel & Fashion
12.1%
Telecommunications
5.9%
Computer Software
4.5%
Financial Services
4.3%
Other
54.3%
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Discussions
Contentsquare has no discussions with answers
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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