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Compare Fullstory and Glassbox 
At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Enterprise (78.3% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Fullstory
Star Rating
(1,047)4.5 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansGlassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fullstory excels in providing a detailed visual representation of customer experiences, allowing teams to pinpoint where users drop off. Users appreciate the ability to track sessions and add custom events, which enhances their understanding of user interactions.
- Users say that Glassbox stands out for its automatic data capture capabilities, eliminating the need for tagging. This feature allows for quick and accurate analysis of user behavior, making it easier to generate insightful reports based on session replays.
- Reviewers mention that Fullstory's support is highly rated, with many users highlighting the quality of assistance they receive. The platform's troubleshooting capabilities, combined with technical information available during sessions, help teams address issues effectively.
- According to verified reviews, Glassbox is praised for its comprehensive and transparent view of user behavior, particularly through its visual session replay feature. This allows users to quickly identify areas of friction and improve the overall user experience.
- G2 reviewers note that while Fullstory has a strong presence in the mid-market segment, it may not cater as effectively to enterprise-level needs compared to Glassbox, which is favored by larger organizations. This difference in focus can impact the suitability of each tool for specific business sizes.
- Users highlight that Glassbox's user interface is intuitive and easy to navigate, contributing to a smoother onboarding experience. In contrast, some Fullstory users have reported challenges with setup, indicating that Glassbox may be more user-friendly for new adopters.
Pricing
Entry-Level Pricing
Fullstory
Business
Contact Us
For teams that need total cross-functional clarity into their digital portfolio.
- Autocapture
- Session Insights
- Core Product Analytics
Glassbox
No pricing availableFree Trial
Fullstory
Free Trial is available
Glassbox
Free Trial is available
Ratings
Meets Requirements
8.7
887
9.8
736
Ease of Use
8.2
898
9.7
738
Ease of Setup
8.4
533
9.8
473
Ease of Admin
8.7
319
9.8
343
Quality of Support
9.0
686
9.8
735
Has the product been a good partner in doing business?
9.0
301
9.9
347
Product Direction (% positive)
8.8
850
9.9
727
Features by Category
Metrics
8.5
271
9.9
572
8.6
265
9.9
566
8.3
254
9.9
560
8.7
272
9.9
564
8.4
278
9.9
559
7.8
246
9.9
545
7.7
246
9.9
541
8.2
259
9.9
546
8.5
261
9.9
541
Reporting
8.7
276
9.9
554
8.3
264
9.9
540
7.9
263
9.8
532
8.7
268
9.9
532
7.9
235
9.9
528
7.8
241
9.9
520
8.4
264
9.9
532
Other
8.3
265
9.9
522
7.8
232
9.9
505
8.0
256
9.9
503
7.6
227
9.9
497
7.4
227
9.9
490
6.6
222
9.8
486
7.6
215
9.9
488
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
12
Not enough data
6.4
13
Not enough data
6.4
13
10.0
5
Administration
7.5
254
9.9
516
7.8
258
9.9
492
8.7
272
9.9
530
8.3
272
9.8
518
User Identification
7.7
75
9.9
478
8.5
78
10.0
481
8.8
78
10.0
485
Tracking & Reporting
8.5
77
10.0
472
9.0
76
10.0
471
8.2
75
10.0
468
8.8
80
9.9
465
8.6
81
10.0
474
8.8
80
10.0
468
Metrics
8.8
80
10.0
457
8.5
75
9.9
469
8.2
73
10.0
470
8.1
74
10.0
467
8.7
78
9.9
470
User Behavior
9.0
378
|
Verified
9.8
518
|
Verified
8.6
356
|
Verified
9.8
514
|
Verified
8.5
378
|
Verified
9.8
515
|
Verified
A/B Testing
8.5
355
|
Verified
9.8
501
|
Verified
Feature Not Available
9.8
506
8.3
359
|
Verified
9.8
526
|
Verified
8.2
328
|
Verified
9.9
494
|
Verified
Visitor Information
8.5
368
|
Verified
9.8
540
|
Verified
8.2
366
|
Verified
9.8
561
|
Verified
Agentic AI - Session Replay
5.9
23
8.5
11
User Analysis
8.4
40
Not enough data
8.1
38
Not enough data
User Support
8.4
42
Not enough data
8.0
36
Not enough data
8.8
38
Not enough data
Walkthrough Type
8.9
43
Not enough data
9.1
53
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
7.8
190
10.0
449
8.6
205
9.9
449
8.5
199
9.9
450
8.4
213
10.0
452
7.3
197
9.9
457
7.7
175
10.0
451
7.3
189
9.9
468
7.5
176
10.0
445
Agentic AI - Product Analytics
5.2
9
9.5
7
5.2
9
9.8
7
5.9
9
9.2
6
5.2
9
10.0
6
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
76
10.0
294
8.2
83
10.0
297
8.4
83
10.0
293
7.5
78
10.0
297
7.1
77
10.0
295
Feature Not Available
10.0
311
Administration
7.8
78
10.0
307
6.7
80
10.0
290
7.2
77
10.0
290
Generative AI
5.8
77
10.0
58
Agentic AI - E-Commerce Analytics
4.2
6
Not enough data
4.2
6
Not enough data
5.3
6
Not enough data
4.2
6
Not enough data
4.8
7
Not enough data
Experience
Not enough data
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Performance
Not enough data
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Data Sourcing
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Not enough data
Intelligence
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Not enough data
Platform Basics
Not enough data
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Agentic AI - Customer Journey Mapping
Not enough data
9.0
7
Platform Basics
Not enough data
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Platform Data
Not enough data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Platform Additional Functionality
Not enough data
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Agentic AI - Customer Journey Analytics
Not enough data
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Feedback Management
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Feedback Analysis
Not enough data
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Feedback Sources
Not enough data
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Generative AI
Not enough data
9.8
67
Not enough data
Feature Not Available
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
10
Not enough data
Self-Service Experience
7.9
27
Not enough data
7.9
24
Not enough data
6.7
23
Not enough data
7.2
24
Not enough data
7.9
27
Not enough data
Self-Service Platform
8.1
33
Not enough data
8.9
32
Not enough data
6.3
25
Not enough data
8.1
27
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
10.0
62
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Process Management
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
System Management
Not enough data
10.0
243
Not enough data
10.0
238
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
6.7
8
Not enough data
7.1
7
Not enough data
7.1
8
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
Analysis
8.3
179
9.9
480
8.3
172
9.9
481
8.2
159
9.9
466
8.1
171
9.9
464
8.7
172
9.9
467
Reporting
8.9
189
10.0
467
9.3
199
9.9
466
8.7
186
9.9
467
8.4
173
10.0
460
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.8
80
10.0
457
8.5
75
9.9
469
8.2
73
10.0
470
8.1
74
10.0
467
8.7
78
9.9
470
Variation Testing
7.5
50
10.0
429
7.0
48
10.0
428
8.1
49
10.0
431
8.5
51
10.0
436
7.7
49
10.0
427
7.1
47
10.0
430
Reporting
9.3
55
10.0
459
9.0
54
10.0
456
Personalization
8.2
52
10.0
445
7.8
48
10.0
428
9.0
52
10.0
425
Administration
8.3
48
10.0
426
8.3
47
10.0
428
9.3
53
10.0
429
9.0
53
10.0
429
Categories
Categories
Shared Categories
Fullstory and Glassbox are categorized as E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Fullstory is categorized as Generative AI Infrastructure, SAP Store, Customer Data Platform (CDP), Customer Self-Service, and Digital Adoption Platform
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.5%
Information Technology and Services
10.9%
Financial Services
7.9%
Marketing and Advertising
5.6%
Retail
5.0%
Other
48.1%
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Discussions
Is there anything FullStory doesn't support?
2 Comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 Comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
Is there a possibility to add videos or images to the popups?
2 Comments
OD
Hi Charly,
Sure thing! You can simply show a picture, animation or even embed a video within your Usetiful content.
All the best,
OndrejRead more
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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