Glassbox Features

Accurately measure total web traffic and present data elegantly. 572 reviewers of Glassbox have provided feedback on this feature.

Based on 566 Glassbox reviews. Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

Accurately determine where most people enter your site and where they leave and present data elegantly. This feature was mentioned in 560 Glassbox reviews.

As reported in 564 Glassbox reviews. Software automatically tracks standard user actions.

Able to set up custom variables to track any user activity on the site. This feature was mentioned in 559 Glassbox reviews.

As reported in 545 Glassbox reviews. Accurately measure bounce rate.

Based on 541 Glassbox reviews. Track user return rates and related metrics.

Based on 546 Glassbox reviews. Track what proportion of users convert via a certain action.

See how many users proceed down a certain path to conversion. This feature was mentioned in 541 Glassbox reviews.

Configures and accurately measures an appropriate measure of engagement, such as average session length. 457 reviewers of Glassbox have provided feedback on this feature.

Based on 469 Glassbox reviews. Accurately determines where users close the app during their sessions.

As reported in 470 Glassbox reviews. Accurately measures bounce rate.

Tracks user return rates and related metrics. This feature was mentioned in 467 Glassbox reviews.

As reported in 470 Glassbox reviews. Tracks what proportion of users convert via a certain action.

Obtain live data for who is currently accessing your site. 554 reviewers of Glassbox have provided feedback on this feature.

As reported in 540 Glassbox reviews. Report on how any user activity has changed over time.

Report on user activity in the past and set up predictive models for the future. 532 reviewers of Glassbox have provided feedback on this feature.

Break down a population of users by demographics, sequence actions, time, and able to build custom segments. 532 reviewers of Glassbox have provided feedback on this feature.

Based on 528 Glassbox reviews. Analytic tools are also available for mobile and tablet versions of websites.

Based on 520 Glassbox reviews. Able to unify user data across devices, recognizing returning users.

Allows users to easily build customized reports and dashboards. This feature was mentioned in 532 Glassbox reviews.

As reported in 460 Glassbox reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Based on 457 Glassbox reviews. Access pre-built and custom reports and dashboards.

Based on 467 Glassbox reviews. Aggregates and visualizes webpage clicks, scrolls, and movement data into color-coordinated data points

Records web visitor sessions 466 reviewers of Glassbox have provided feedback on this feature.

As reported in 467 Glassbox reviews. Tracks and monitors web visitor behavior

Based on 460 Glassbox reviews. Segments collected data on predetermined criteria

Prioritizes accessibility compliance issues by severity.

Allows users to compare websites by accessibility compliance.

Provides accessibility compliance reports for individual pages.

Checks for broken links on webpages.

Able to access user-specific data such as location, language, gender, and activity while on the site. This feature was mentioned in 522 Glassbox reviews.

Report on keywords used in internal searches. This feature was mentioned in 505 Glassbox reviews.

Track load times on different devices and systems. This feature was mentioned in 503 Glassbox reviews.

Analyze inbound marketing traffic to identify which campaigns are working best. 497 reviewers of Glassbox have provided feedback on this feature.

Track revenue and transactions. This feature was mentioned in 490 Glassbox reviews.

Able to deploy promotional or other pop-up messages based on user actions. This feature was mentioned in 486 Glassbox reviews.

As reported in 488 Glassbox reviews. System can self-monitor critical metrics and alert administrators when they reach concerning levels.

As reported in 516 Glassbox reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

As reported in 492 Glassbox reviews. Able to test that event and variable setup are reporting data accurately.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. This feature was mentioned in 530 Glassbox reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 518 reviewers of Glassbox have provided feedback on this feature.

Based on 427 Glassbox reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Able to test that event and variable setup are reporting data accurately. 429 reviewers of Glassbox have provided feedback on this feature.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. This feature was mentioned in 430 Glassbox reviews.

As reported in 430 Glassbox reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

The ability to store large quantities of data for analysis within the platform itself. 308 reviewers of Glassbox have provided feedback on this feature.

Based on 291 Glassbox reviews. Tools to fascilitate testing various user experience tweaks in order to determine which configuration has the best results.

Based on 291 Glassbox reviews. Integrations with other software tools in order to fascilitate the exchange of data collected by various software.

Test changes to a screen by administering the change to a portion of visitors and measuring conversion. This feature was mentioned in 430 Glassbox reviews.

Quickly create variant web pages with an easy-to-use WYSIWYG editor. 429 reviewers of Glassbox have provided feedback on this feature.

Able to set any user action as the conversion goal of the test. 432 reviewers of Glassbox have provided feedback on this feature.

As reported in 437 Glassbox reviews. Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B.

Based on 428 Glassbox reviews. Able to view or adjust the necessary confidence level of your test.

Test multiple changes at once by directing traffic to a random combination of all changes being analyzed. 431 reviewers of Glassbox have provided feedback on this feature.

Deploy different versions of app screens based on user demographics, user activity, etc. with out-of-the-box configuration. This feature was mentioned in 446 Glassbox reviews.

Show different versions based on any variable set up to be tracked on the app's back end. 429 reviewers of Glassbox have provided feedback on this feature.

Segment data by various user demographics to find deeper trends within specific user groups. This feature was mentioned in 426 Glassbox reviews.

Based on 290 Glassbox reviews. Creates feedback forms that are consistent with the design of the site.

Supports the creation and deployment of different survey types on different channels or devices. This feature was mentioned in 270 Glassbox reviews.

Based on 269 Glassbox reviews. Solicits, captures, and centralizes feedback from both structured and unstructured sources.

As reported in 264 Glassbox reviews. Allows designs to adapt automatically to the device that users access the survey or software.

As reported in 264 Glassbox reviews. Aggregates feedback and transforms feedback into actionable insights.

Triggers creation of a new case after customer leaves feedback. 266 reviewers of Glassbox have provided feedback on this feature.

Analyze collected feedback near or in real-time. This feature was mentioned in 268 Glassbox reviews.

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. This feature was mentioned in 280 Glassbox reviews.

Provides a secure and compliant system. This feature was mentioned in 243 Glassbox reviews.

Continually inspects, audits, and monitors system to keep it up to date. This feature was mentioned in 238 Glassbox reviews.

As reported in 480 Glassbox reviews. Identifies poorly performing or problematic areas of a web page

Overlays heatmaps on top of existing web pages This feature was mentioned in 481 Glassbox reviews.

Based on 466 Glassbox reviews. Optimizes to gather insight about mobile web browser visitors

Based on 464 Glassbox reviews. Contextualizes web visitor behavior beyond pure data points and statistics

Based on 467 Glassbox reviews. Analyzes the performance and effectiveness of forms, call-to-actions, links, etc. that appear on a web page

As reported in 478 Glassbox reviews. Identifies user demographics like gender or age.

Enables the view of analytic data based on user segment. 481 reviewers of Glassbox have provided feedback on this feature.

Based on 485 Glassbox reviews. Identifies users locations.

Enables you to define custom events for analysis. This feature was mentioned in 472 Glassbox reviews.

As reported in 471 Glassbox reviews. Provides real-time reports.

Measures user acquisition analytics. 468 reviewers of Glassbox have provided feedback on this feature.

Provides a holistic summary of your data. 465 reviewers of Glassbox have provided feedback on this feature.

Displays a users progress throughout specific paths in an application. This feature was mentioned in 474 Glassbox reviews.

As reported in 468 Glassbox reviews. Displays a users activity history.

Based on 520 Glassbox reviews and verified by the G2 Product R&D team. Tracks where users are clicking on a web page.

Based on 516 Glassbox reviews and verified by the G2 Product R&D team. Tracks mouse movement over a web page.

Based on 517 Glassbox reviews and verified by the G2 Product R&D team. See where users experience the most difficulty on a web page.

Based on 503 Glassbox reviews and verified by the G2 Product R&D team. Tracks sessions where users encountered errors and bugs.

As reported in 508 Glassbox reviews. Split web traffic to a page between two different URLs.

Based on 528 Glassbox reviews and verified by the G2 Product R&D team. Offers insights into relationships between user information and user behavior.

Based on 496 Glassbox reviews and verified by the G2 Product R&D team. Leave notes on sessions and bugs.

Based on 542 Glassbox reviews and verified by the G2 Product R&D team. Collects user information (location, IP address, email, etc.).

Based on 562 Glassbox reviews and verified by the G2 Product R&D team. Search sessions by keywords or IP address.

As reported in 450 Glassbox reviews. Ability to see analytics at the account level.

Based on 450 Glassbox reviews. Ability to see analytics at the user level.

Ability to compare usage across segments such as role, company size, etc. This feature was mentioned in 451 Glassbox reviews.

See how users move though a product via grouped page sequences 453 reviewers of Glassbox have provided feedback on this feature.

Based on 458 Glassbox reviews. Receive automated alerts and reports based on gains or losses in performance.

View analytics for multiple products in a single dashboard, including cross-product engagement This feature was mentioned in 452 Glassbox reviews.

Scores customers and visitors to identify at-risk or thriving accounts. 469 reviewers of Glassbox have provided feedback on this feature.

Based on 446 Glassbox reviews. Breadth and functionality of integrations with third-party products.

As reported in 295 Glassbox reviews. Data collected and analyzed by the platform delivered in an easily digestible format.

Reports and other relevant data housed in a single, easy-to-navigate location. 298 reviewers of Glassbox have provided feedback on this feature.

Tools to analyze how customers use the site in order to optimize user experience and determine which pages are most successful. This feature was mentioned in 294 Glassbox reviews.

Tools to track the success of various marketing campaigns in order to optimize marketing efforts. 298 reviewers of Glassbox have provided feedback on this feature.

The ability to collect and analyze customer data in order to determine which demographics make up a customer base. 296 reviewers of Glassbox have provided feedback on this feature.

Based on 311 Glassbox reviews. Predictions of future behavior based on past and present data.

Provides users with real-time information on how individuals are using accessibility accomodation tools to interact with the site or application. 437 reviewers of Glassbox have provided feedback on this feature.

Tracks application and infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. 439 reviewers of Glassbox have provided feedback on this feature.

Allow administrators to gain valuable insights related to end-user behavior. This feature was mentioned in 439 Glassbox reviews.

Based on 409 Glassbox reviews. Monitors web-content ensuring all assets and resources are displayed as intended, alerting administrators as issues arise.

Based on 433 Glassbox reviews. Alert over email, text, phone call, or more to multiple parties.

As reported in 432 Glassbox reviews. Provides information related to unnecessary spending and unused resources relating to their digital offerings.

Based on 432 Glassbox reviews. Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events.

Based on 434 Glassbox reviews. Provides tools to track and measure application or website performance.

Based on 431 Glassbox reviews. Track problems and manage resolutions related to end-user experience issues.

Based on 432 Glassbox reviews. Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste.

Provide templates for customer journey mapping to jumpstart the process. This feature was mentioned in 340 Glassbox reviews.

Ability to export customer journey maps in a variety of formats to present and analyze. This feature was mentioned in 341 Glassbox reviews.

As reported in 334 Glassbox reviews. Allow team members to invite others to collaborate on journey maps and make direct changes.

Provide the ability to compare the experiences of multiple personas in one journey map. 336 reviewers of Glassbox have provided feedback on this feature.

Ability to integrate with cross-channel, real-time data analytics to power customer journey map creation. 164 reviewers of Glassbox have provided feedback on this feature.

Based on 471 Glassbox reviews and verified by the G2 Product R&D team. Provides users the ability to dynamically segment their users based on varying criteria (i.e. email opens, product features, etc.).

Based on 475 Glassbox reviews and verified by the G2 Product R&D team. Automates the testing and optimization of customer-facing messaging and campaigns.

Based on 472 Glassbox reviews and verified by the G2 Product R&D team. Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s).

Based on 470 Glassbox reviews and verified by the G2 Product R&D team. Ability to measure product usage by feature, campaign performance by source, and other trending metrics.

Based on 476 Glassbox reviews and verified by the G2 Product R&D team. Provides dashboards to combine and visualize quantitative and qualitive customer journey data.

Based on 473 Glassbox reviews and verified by the G2 Product R&D team. Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data.

Based on 473 Glassbox reviews and verified by the G2 Product R&D team. Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data.

Based on 466 Glassbox reviews and verified by the G2 Product R&D team. Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics.

Based on 477 Glassbox reviews and verified by the G2 Product R&D team. Provides the ability to setup automated alerts to drive targeted actions and customer experience improvements.

Tag content to organize and assign to specific departments or categories This feature was mentioned in 211 Glassbox reviews.

As reported in 211 Glassbox reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards. This feature was mentioned in 211 Glassbox reviews.

Identifies key phrases, themes, and patterns within a given text 212 reviewers of Glassbox have provided feedback on this feature.

Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 209 Glassbox reviews.

Measures and reports on NPS, CSAT, or other metrics over time This feature was mentioned in 211 Glassbox reviews.

As reported in 210 Glassbox reviews. Analyzes feedback from online reviews

Analyzes feedback from surveys through built-in survey features or integrations with survey tools This feature was mentioned in 212 Glassbox reviews.

Analyzes customer feedback from social media 210 reviewers of Glassbox have provided feedback on this feature.

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat 209 reviewers of Glassbox have provided feedback on this feature.

Contains accessibility compliance monitoring for content and/or site layout

Provides users with real-time information on how individuals are using accessibility accommodation tools to interact with the site

Contains dynamic crawling functionality to monitor a diverse range of content

Allow users to assign and complete tasks related to compliance issues.

Automatically tests new web pages for accessibility compliance.

Automatically scans or monitors websites for new accessibility compliance issues.

Automates regression testing for developers and QA teams

Provides customizable content testing and/or site testing tools

Contains incremental and multi-user testing tools

Contains filtering tools that allow developers to experience the website as a visually impaired individual

Allows users to overlay accessibility skins to ensure compliance without altering the underlying code

Contains page by page auditing tools to determine accessibility

Provides users with quality assurance dashboards to help track exactly how accessible your site is

Software is available as an integration for a larger platform.

Offers recommendations on how to resolve an accessibility compliance issue.

Tracks progress toward site-wide accessibility compliance.

Allows users to generate text based on a text prompt. 62 reviewers of Glassbox have provided feedback on this feature.

Allows users to generate text based on a text prompt. 67 reviewers of Glassbox have provided feedback on this feature.

As reported in 59 Glassbox reviews. Allows users to generate text based on a text prompt.

Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs.

Based on 13 Glassbox reviews. Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives